I always go here for my oil change. Always fast and cheap. Last time I had issues with my car AC and had to spend $500 total for fix. The Asian manager guy was very helpful and explained everything, "the whys". Did not half-hardheartedly explain even though I am a girl. Appreciated it! Don't think he works there anymore, though...so I don't know how future service is going to be. read more

My car had been having overheating issues for more than a year now. 8 months ago I took it in for repairs near my old apt in Ktown. Repairs were $1400 and yet the issue was not resolved completely. Since then I moved and wanted to find a shop closer to where I am now Arnold helped me as soon as I arrived. He advised that he would give me a call tomorrow morning as I dropped my car off right before closing. He even asked me how I was getting home (LYFT of course) then offered me a ride home because I live so close (4 miles). my repairs took 2 days, the price was fair, the customer service was great and the car seemed to be running fine until I turned it on the next morning and the check engine light was on. I took the car back and was later called. They advised that they were unaware of how much damage the car had. They fixed one problem and it exposed a worst problem. The cost of the repairs was not even the worth of the car so I decided it was time for a new car. I knew I wouldn't get anything for the car so I was feeling a little stressed and expressed that to the mechanic.The mechanic then suggested he would talk to his boss to see if he would like to buy it off me. He came back with an offer and I accepted! Best part I didn't feel taken advantage of like I did in KTOWN or at most auto shops. Prices are fair and the people are knowledgeable and honest read more

A bit hesitant to bring my car to Valley Auto Service after reading the previous reviews, but I was just a couple of blocks away and my flat tire needed attention. Even though I had Triple A, the locked bike rack on my car made it impossible to get access to the full spare. Mental note to keep the key for the bike rack in the car from now on just in case. Even though I just dropped by without an appointment, I was greeted as soon as I parked my car. My tire was checked within 5 minutes, and the culprit was a 2 inch screw. Lucky for me, the tire was able to be repaired, and the cost was $12. I was a little worried that I needed to get a new tire; new tires were recently installed within the last year or so. The whole process took about 20 minutes. For the speed and work quality, Valley Auto Repair deserves 5 stars in my book. It's been a couple of months and no problems whatsoever with my repaired tire. Granted, my issue was a minor one, and I feel bad for the other customers who did not get better service. There is an office with a waiting area but there's very limited seating for customers. An alternative waiting area is Jim's Burgers, a popular fast food place in Rosemead, which is just a few steps next to Valley Auto Service. read more

My wife and I have been renting travel trailers for the last past 2 years .We finally got a chance to purchase one and Sam has made this experience a great one he also added a few extras like the hitch and also the sway bars attached also added a starter kit for our travel trailer this experience has been awesome I would definitely recommend Sam to my friends families members if they're looking for a travel trailer. Thank you Sam for making this experience so great. read more

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Received excellent service, quick turnaround and very fair price. Danny was very pleasant and responsive. I plan to make this my new place for regular auto maintenance. read more

Went there for smog check and oil change. After they were done went home car was making a chicking noise. Went back charge me $35 to tighten a bolt . That's the last $ 35 they taking from me. Will never go back . Workers are great can't say the same about the owner want to charge u for everything . read more

I've been going here for the last 3 years and the service is amazing. My Benz runs great and I trust these mechanics! They know what they are doing and The price is fair! read more

DISSAPPOINTED!!! Purchased Synthetic oil change and I received regular oil. They MISLEAD me into thinking I needed work done on my car, when in fact it was perfectly fine. This shop was a great shop once before and now they resort to being crooks, but with a smile! Trust me! Look elsewhere!!!!! Don't let them fool you!!!!!! read more

Wow, looks like some people didn't get up on the right side of the bed those days. My experience was quite opposite of what I read. I was driving an SUV that wouldn't pass Smog so I happened to drop by Valley Auto Service on a whim (since I was in the area). I had a one day pass to drive the SUV and the owner personally made sure my vehicle was out in time to get the paperwork back to the DMV so I could get it registered that day. Additionally, since I'm not from that area they made sure to MAP the closest DMV for me (which was only a few minutes away): which was totally awesome because that DMV's line was only a fraction of the DMV by my house. (Side note, Peter, if all you want is an "Oil Change" go to Jiffy Lube! Small mechanic shops will go broke trying to be competitive with Jiffy Lube since they make money on volume. My regular Mechanic told me this years ago, either group your Oil Changes in with other stuff so they can stay in business or go to a big chain) read more

Took my 2007 F150 for a smog. Dealt with Victor. Great! Fast and cheap! $30+later I was on my way home. Later, took my '73 Bronco for major repair. Timing, tune-up, and some tie-rod work. Got the first two on the list taken care of. $220 for it all. A new customer in the works! read more

Bought a toy hauler from Sam. Got exactly what I wanted for a great price. Fast and easy purchase. They took care of all the DMV paperwork (tax, registration, licenseing). If you need a trailer or RV these are the guys to go through. read more

This place doesn't even deserve that one star. Last September I bought a used Volvo from Edmond. I am such an idiot for believing him when he explained how the car was definitely not a salvage vehicle, but that he could sell it for less than Kelly Blue Book said it was worth because he got a really good price for it at an auction. I made the mistake of believing him. I bought the car and have been having problems with it ever since. I have put thousands of dollars into this SALVAGE vehicle. Learn from me: if you're looking at a used car, DON'T TRUST EDMOND OR ANYONE HERE and always ask for a carfax report. I am such a idiot and have learned a very expensive lesson.... read more

I do not know how to start. IF YOU CAN AVOID THIS PLACE, PLEASE DO IT!!! My mom brought her car here because the owner was a family friend. But what a huge mistake. Her car is a minivan with a heating sensor problem that nobody knows how to fix. But this guy took advantage of an old lady that has no knowledge abut cars. They have had the car since May 14 2015 and charged my mom with over $1,000. For completely ruin the engine. When she picked her car it was all noise and stalling (something that wasn't happening before bringing the car here) we had to take it to someone else to see what happened. They told us to go back because they ruined the Engine. And didn't even wanted to touch the car. So there goes my mom back to Valley Auto Service and this Asian guy with a huge attitude problem tells her that he's the owner of the shop and tries to scare her away. Really? My mom is an old lady with low income and they totally ripped her off. Now she has no car and she is in debt for over 1k and they keep saying they don't know what's wrong with her car. And the bully guy that they have there as a mechanic. What is his problem? Rudest unapologetic piece of human being. Please save your hardly earned money and time and go to someone else. Anybody can be way more professional and honest. read more

This establishment would recieve 0 stars if the rating system allowed it. Zero for their accountability or professionalism. I needed to complete a smog check and arrived at 10:00 am. I was told that their mechanic who administers the smog check would not be in until 2:00. I arrived at 2:00 and was told it would take about 30-45 mins. I walked next door to Jim's Burgers for a snack and waited. I watched for about 45 mins as I ate and my car had not moved from its parking spot. However, the guy who told me it would take about 45 minutes had the leisure to order a drink from Jim's. I flagged him down and asked for an update. Guess what he said? "The guy isnt here yet." So, I'm a bit peeved at this point, but I wait for another 20 minutes because I need to get this smog check done. However, my car still just sat there. I finally decided that I wouldn't wait any longer and walked to my car and left. The guy who ordered the drink from Jim's saw me and didn't even bother to apologize, explain, or alleviate the situation. It's not that I need an apology, but you would think that an attempt should be made to salvage a paying customer. Having to come back twice and then having waited for more than hour when the personnel wasnt even there warrants zero stars for accountability. Not being upfront about wait times and attempting to appease the situation warrants zero stars for professionalism. read more

We bought a travel trailer from Sammy and he went above and beyond to help us and set us up. We are first time trailer owners and he took the time to explain how it works and hitch it up for us. Honest and straightforward, he didn't cut any corners, and gave us a fair deal. We typically buy our vehicles from private sellers and had mixed feelings about working with a dealer, but they took care of the DMV paperwork and hooked us up with fresh batteries and a tow hitch. Thanks guys! read more

Fast diagnostic service. Less than 30 mins...and only 45 bucks... They said they also do tire rotation for 15 and brakes at 160 or 165. (Forgot) Very reasonable pricing. ..... Update The diagnostic test indicate broken gas cap. I had my regular brake shop guy checked it .he said sometimes after I tighten the cap the check engine will still be on. ..he said I don't need to replace gas cap. Hmmm. . Interesting read more

Went there for Oil Change and tire rotation as well as getting a tired patched. My husbands car needed a smog. The owner wasnt there, who im told my family usually deals with. I was fed a bunch of bullshit about needing this and needing that and the customer service is horrible. Ill never go back there after being scammed. After speaking with the owner about my disappointing experience there he made it seem like when i picked up my car he was gonna make things right and when i got there his toned changed. Im guessing because he already had my money. Next time ill just take my car to the dealership...my oil change would have been cheaper there. Never again read more

I took my 1966 Ford Mustang to the "Valley Auto Service" last month. I've been using them for years on my Mustang. Arnie and his guys always do a good job. They also do smog test as well - and you can walk next door to Jim's Burgers and eat while you wait. read more

Sitting here at Jim's Burgers next to Valley Auto Service having breakfast. This has been my routine for the last 20 years when I get my car seviced. When my car needs additional repairs, the owner comes over to Jim's, has a quick cup of coffee while he goes over what is needed to keep my car running safely. Through the years I have had all of my cars, my children's cars and other family car repairs done at Auto valley Service. We may be the lucky ones to have never had a problem but I highly doubt it. The negative comments on this site do not fit the character of the owner, nor any of his mechanics because they explain what your car needs and they do te work that keeps your car running in good order and the costs are reasonable. In fact I look forward to having my car repaired Valle Auto Service while having a Mexican breakfast or a good old fashioned Hamburger for lunch at Jim's; and there's free Wi-Fi! Another thing, the cars that are for sale are good quality and not salvaged. Just ask for the VIN number and check it out for yourself or use anyother method to confirm what you need to know about the car. Art O. read more

the price is right very friendly environment all you can play foosball while waiting for your car highly recommended

My wife and I just bought an RV Trailer from Sammy. Seriously, this guy is awesome. We had been looking for a specific type of trailer for quire sometime. Sammy gave us the best price out of all the other trailers we had seen, which were the same make and model. On top of that, he threw in extra items that were not initially included with the trailer, but items that were crucial to the trailer such as hoses and sway bars. I would most definitely go back to Sammy if I ever wanted to upgrade, and have already recommended him to friends who are also looking. Sammy is a good dude, and I trust him 100%. Thank you again Sammy, my wife and I appreciate all your help!! read more

Brought in my 05 Subaru to smog on Monday (feb 18 2013).. Quick Easy Process! Great price too definitely coming back to smog here again..

Victor is a great manager but the owner is an ASSHOLE. I came in the shop on saturday for a quick oil change, 45 mins before they closed. He refused to help me because he simply didn't want to. I mean I never had this problem with Victor but the owner is another story. Not customer friendly. read more

Awesome Service and honest they know and repair your car right the 1st time..Thanks and seeya next time

We bought a travel trailer on August 26th from Sammy. Unfortunately we haven't had a great experience. It is now it is November 21 and we still do not have the title and proper dmv paperwork that was promised or the batteries and trailer hitch. read more

If you want to get your car fixed right for the first time.....then this place is NOT for you. Especially all my Asian brothers and sisters......My engine shakes every time i hit the gas pedal so I took my car in on Friday August 29 2014 at 10am. They told me that I need to change my motor mount $110. Then later they told me I needed to change 2 motor mounts $250. 1 motor mount for $110 and 2 motor mounts $250??? My total bill come up $400 with others services. They told me that it's will takes about 3 hrs to repair it and they will call me when it's done. 4 hrs later about 2:00 pm I drove by they told me they ordered the wrong part. Then @ 5:30pm I called them. They told me that car is ready. (Whatever happens to we call you when it's done)??? I went to the shop and paid them $400 but noticed my car still shakes like before. The guy told me to bring it back tomorrow. They had my car the WHOLE day and still couldn't figure out what wrong with my car??? So the very next day about noon on Saturday August 30 2014 I took my car back. I parked my car on their parking lots and gave them my Keys. About 5pm I went back to see if my car was done. Wishful thinking on my part??? I was very frustrated to find out that they didn't even bother to look at my car. Really??? 5 hours later you guys have no times??? My car was exactly the way I left it. When I asked them why my car still parked in that exact spot? The guy even lied to me that they looked at it and still can't figure it out. I guess since I already paid them I'm no longer important to them. If you tell them you want to buy a car......you will get VIP treatment. They cares more about selling their used cars then fixing cars. That is sad. Anyway, at the end of its all, I found out the main reason that making my engine shakes was it's running low on transmission fluids. When I changed my oils on Friday they suppose to check for my transmission fluid, brakes, and etc. (they put a Hugh sign stated all the things they suppose to check during a oil change) What a lie....What a BAD experience! All those times and money wasted.......lesson well learned. after reading reviews on this site. I will take my car to Tony's 5 stars auto shop next time. read more

This place gets the worst in me , if you can't avoid it I'll suggest you do ... They used recycle bin "EVERYTHING" and charge for new people there are the RUDEST ... No a good business at all ... read more

I had my car get an oil change from there and they did a good job. The workers were nice and let me know what needed to be done. I had breakfast with my wife at Jim's and they came to make sure the services that needed to be done were approved. read more