Thank you guys for taking care of my son Lorenzo Lopez at his hospital stay I appreciate it Thank you for taking care of his broken fumer thank you for feeding him when I wasn't there to feed him thank you for burping him when I wasn't there to burp him Thank you for changing his diaper when I wasn't there to change him Thank you once again wonderful passionate caring people god bless you guys read more

We are so lucky to have a hospital dedicated to children! The nurses here are serious about their job and they are thorough with the patient teaching. Taking care of children and making sure their parents are okay also is a tough job so I give it to them. My toddler was very calm and laughed with the nurse that took him in. I was sad and happy at the same time that he was not scared and comfortable. The waiting room for parents had complimentary snacks and water. There's also a free charging station for any type of phone. Vending machine for other snacks. You can leave and come back if need to step out. For privacy every parent had a special code to see their child's progress. I hope other parents get the same experience and care as I felt. read more

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The staff is going all the way to make sure you're feeling good. Friendly, helpful, skilled. From desk employees to surgeons, they all are very nice and professional. read more

I don't normally leave reviews, but I wanted to share our experience in hopes that it helps another family. About a year ago, our daughter was hospitalized after a serious head injury. During one of the most frightening moments of our lives, we met with Dr. Brown to discuss her MRI results. To add to the emotional weight of the situation, I was also 21 weeks pregnant at the time. I want to first recognize Nurse Practitioner Laura, who was incredibly kind, patient, and took the time to explain things in a way we could understand. We were very grateful for her. Unfortunately, our experience with Dr. Brown was very different. When she entered the room, she briefly acknowledged our daughter and immediately began explaining the MRI using medical terminology while pointing to the images. As parents seeing our child's brain scan for the first time, we were scared and trying to understand what we were looking at. When I asked whether one of the images was zoomed in, I was met with what felt like a dismissive response rather than an explanation. I explained that I wasn't questioning her knowledge or expertise--I was simply asking for clarification because this was an overwhelming situation for us as parents. I shared that while these conversations may be routine for medical professionals, they are anything but routine for families. The interaction became increasingly uncomfortable. When my husband expressed that we were simply looking for understanding and compassionate communication, Dr. Brown responded, "She's not dead, she's alive, isn't she?" That statement is something neither of us will ever forget. We ultimately asked that another provider continue our daughter's care because we no longer felt comfortable with the interaction. I'm sharing this review not to attack anyone's medical knowledge. I believe technical skill and compassionate communication are equally important, especially in pediatrics. Parents whose children are hospitalized are often experiencing one of the worst days of their lives. We don't expect perfection--we simply hope to be treated with patience, empathy, and respect while trying to understand what's happening to our child. Thankfully, our daughter recovered, and we are incredibly grateful for everyone who cared for her with kindness. I hope this feedback encourages more compassionate communication with families during such vulnerable moments. read more

Great experience here. Awesome orthopedic team and surgeons. ER docs are nice and thorough. Dr. Bayer and Dr. Mickel were amazing.

We are here to see the cardiologist and were grossed out seeing roaches roaming around in the waiting room. We haven't talked to the doctor yet. read more

I absolutely love how I was asked about what they could improve upon. If I could give this institution zero stars, I would. As a parent with a highly complex child, this would be the absolute last place I'd ever bring any of my children for any kind of care. Complex or not, I would steer very clear of this place. Between the incompetent Drs, the incessant sales pitches, and the unethical billing practices, the price of "convenience" is most certainly not worth it. It's clearly only about profits and money with this bullshit organization. I truly hope that anyone with a child they love, would seek out competent and compassionate care, which this hospital group is incapable of providing without caring about the almighty dollar in which they hold higher than the children they "care" for. read more

Brought my daughter in for a high fever that wouldn't break and constant vomiting. She ended up being admitted for pneumonia. The doctors and nurses were on top of everything. They made sure they did every test to rule out what it could be and can't be. I thought we were gonna be waiting in the waiting room for a long time, but we got seen right away after being put in a bed in the hallway! A nurse checked her vitals seen how lethargic she was and literally picked her up off the gurney for me because I was 9 months pregnant and carried her into a room to get her monitored. I'm so thankful for that nurse because seeing my baby like that was so scary. I recommend bringing your babies here when they are sick! read more

Melissa was a great help in medical records, and her office experience was awesome. She was efficient and pulled out medical records from more than 10 years ago. I am so glad the Valley Children's Hospital is making it a priority to keep these records. It saved me from undergoing 8 vaccinations that were necessary by the school. Thanks! read more

All I gotta say is, if you EVER want to be able to properly advocate for your child, do NOT come here. If it is necessary, find a different high level care hospital for your child. The nurses here like to debate and act like they know better than you when it comes to your child. Not to mention, they'd rather let a baby cry and cry and cry than be in a comfort spot where there is monitors watching heart rate and o2 stats so parents can get a quick 10 minutes break or go get food to bring up to the room really quick. Fuck this hospital, and fuck the staff. Can't wait until my daughter gets discharged from this fucking hell hole ong. read more

Toward the end of May 2025, our daughter Erica became gravely ill and was admitted to Valley Children's Hospital. What should have been a joyful time, filled with celebration and pride as she prepared to graduate on May 27th, quickly turned into a nightmare. Instead of honoring her accomplishments, we were faced with the heartbreaking reality of watching our daughter suffer through a sudden and frightening medical crisis. As parents, we were absolutely terrified for her life. The fear and helplessness we felt in those moments are beyond words. We are profoundly grateful to the team of doctors and medical staff at VCH who worked tirelessly to diagnose and treat Erica. Through their dedication and care -- and by the grace of God -- our daughter began to recover. The doctor's even fought harder to treat her as soon as possible so that they could discharge her in time to walk the stage to get her diploma which meant the world to her. This experience has left a lasting emotional impact on our family. What was meant to be a milestone of celebration was instead a time of fear, uncertainty, and deep concern for Erica's health and future. Today Erica continues to be treated as an out patient at VCH and she continues to get stronger every day. She is on the road to full recovery. We will forever be grateful to everyone at VCH. read more

Valley Children's Hospital - Hospitals Near Me - Madera, California

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My name is Bobbie lasley my niece Madison bravo is at valley children's hospital fighting for her life as I sit here in her room I watch how hard and dedicated her team of nurses are taking care of her and I want to thank them and praise them so from the whole family (THANK YOU SO MUCH ) Kelly, Jill, Madison, Brian, George, Lena. read more

Valley Children's Hospital - This is my beautiful niece Madison and a couple of her nurses - Hospitals Near Me - Madera, California

The secretary in main entrance operator that answers she really rude and doesn't help or even try's to help at all.unprofessional what kind of staff they hire they should train them to attend people more with respect read more

My nephew came to get his tonsils removed and he as well as us were well taken care of. Lobby is full of waters, cell phone chargers and snacks all for free. Nurses and staff are all nice and friendly. Their compassion radiates all across the hospital. We had such an amazing experience. Parking gets full fast so I would recommend to get there early. read more

I have no idea about what kind of a bill I am going to get hit up with but my experience taking a 16 yo teenager ( who was traveling 170 miles from home) to a robotics match was seamless. They were compassionate, empathetic and my son is smiling and not in much pain. They did x-rays before and after and the doctor popped back my son's shoulder into the socket with very little drama! Thank You ! read more

Valley Children's Hospital - My son afterwards ... - Hospitals Near Me - Madera, California

Emergency room was such a lomg wait. Then they took a swab, came back an hour later to tell us they messed up the swab test and they had to do it again. Would not reccomend. read more

I stopped here after finding them on Yelp. I had one of the best hospital experiences here and wish there was one closer to me. All the staff was amazing with my kiddo . They handled her crying and her symptoms with ease. I highly suggest coming here if you're in town or live nearby. read more

Had not been here in emergency in years forgot how horribly SLOW this emergency service is here. just plain horrible. been here close to 2 hrs they've called 1 person in Yes 1. my son is in excruciating pain but that doesn't seem to worry these employees that are just chatting and on their cell phones. oh yea with in 2 minutes they had in giving our insurance information. we now see where their PRIORITIES are $$$. only came here because my local hospital sent us here because my son is 11 yo. HORRIBLE service god awful!!!! SMH! Seen three families pick up and leave because of long long wait and lack of service. i thought this place was of world class service!!! Boy was I wrong STILL WAITING read more

Thank you all for taking such good care of my daughter while she was there. Everyone from the ICU, as well as the regular children's floor. I appreciate you all very much. read more

After 4 1/2 years of off and on chemotherapy I wanted to try something new. They sent my daughter home to die on September 21st. I put her on a high alkaline diet and herbal remedies and she is now doing just fine. She is far from death. Dr Wendy Tcheng would not listen or work with us. All this hospital wants to do is charge your insurance for medications these children do not need. They went behind my back and while I was asleep they have her a blood transfusion, after I said nothing to improve her counts I want to see if I can do it holistically since they said there was nothing else they could do I just needed a doctor to work with me to find what works to save my daughter. I just woke up and it was almost done and the only thing that was low was her hemoglobin. Well here's a duhhu secret for ya, everyone has low hemoglobin. Not a reason to get a blood transfusion. They after I complained about the doctor to another doctor they took my words and twisted them. I simply said i felt betrayed and just wanted to hurt Dr Wendy Tcheng for the damage she has done to my child. Anyone would have casually said the same im sure.Then they banned me from the hospital knowing there is nobody else to take her. I always felt like I was doing thr wrong thing taking her there. The doctors are not interested in saving my daughters life, they wanna charge my insurance for the same old thing that dose not work. Doctor Tcheng especially. Prior to this incident she recommended Radiation for the tumors in my daughters lungs when she was 12. The Radiation oncologist Dr Silvera in Clovis recommended against it. He said he didn't want to do the Radiation on a child's lungs that young because it would probably cause more harm in the future than good. He said it could make the cancer spread cause breathing problems scare tissue and even breast cancer. Dr Wendy Tcheng did not care. Instead she convinced us that it was nessassery and made it sound like it would seal the envelope make her better. Well it made her worse. Now the tumors are everywhere in both her lungs. They spread and so did the cancer. Never take your children to Madera Children's Hospital. If you dont do things their way and you want to try new things to keep your child alive, Madera Children's Hospital is not the place. Dr Tcheng also messed up the paperwork on her father's paid leave, so we are all broke trying to take care of a child with Cancer. Doctors should never be that dumb and still allowed to work on children. They are not interested in finding out what really kills cancer or what could improve a child's quality of life. They take credit for things chemo doesn't do like make you feel better. Its not right to plat games with parents stab them in the back and make a child worse. But that's what has happened to me. They're also being sued for theft wages of their employees. Watch out for the oncology teams at Madera valley children's hospital. They have no interest in your kids unless you do whatever they can charge your insurance for. My daughter doesn't feel safe here and neither do I. We dont know what they're doing behind our backs while we sleep?? read more

Dr. Lopez had one consult with my son he hardly examined him and said he needed tubes. was able to get a bunch of more test done in Mexico in one day when at VC it took almost a year just for Audiology test. I was able to see his eardrums and all the results that showed he did not need tubes but had very enlarged tonsils and adenoids. Be careful when putting your kids through surgery, get a second opinion. I feel he was going to have an unnecessary procedure and since they didn't take the time to assess the issue they would later on have said he needed another surgery. Do not trust these Doctors. read more

Great hospital, staff is always friendly and ready to help. my daughter has been here for the past 3 weeks and they make sure she still has enjoyment in her life. They have volunteers and child life team to come play with her and keep her company when I can't be with here. truly and amazing childrens hospital read more

I've been waiting for over 6 hours with an infant. Would not recommend if urgent care is open.

This Children's Hospital is so rare and remarkable in today's world. My spouse has dedicated almost 40 years of her life here, not to mention her and mother at the former Shields location. I had my lab work done there today in Madera. So professional! Excellence is rare today. They treat every child or adult like a king or queen. It is inspiring to see this direction of prosperity and leadership, no matter how many uninformed BS naysayers. We love VCH! read more

And Stanford thinks it has it bad. So upset that Valley Children's is doing the same thing. Admin. is getting vaccines over front line health care resident Doctors-Shameful! They work along side the attending! Why are they being treated as second class citizens where the virus is out of control?! read more

I am very disappointed in the care received. My niece's equipment monitoring her oxygen and heart rate were beeping loudly and nobody came to check. This actually occurred five times in the one hour that I was there visiting and no nurse or any other person came to check. Her mother said unless there's obvious concern she just presses pause on the machine. Moreover, as I was leaving and the equipment still beeping away I pass the nurses station I see one lady in her scrubs staring into space, two gentlemen viewing what looked like re-runs of NFL games and the two ladies behind the desk smiling a huge grin and wishing me a good night. I stopped and requested assistance in the room. A young lady from down the hallway that seemed to be out of breath and overworked said she would see to the equipment "in a minute". Besides this incident, the explanation of care provided to my niece was either non-existent or so convoluted that the reasoning behind the actions taken are to this day unknown. Parents are not doctors and do not understand YOUR language. No compassion, no conscience. I'm at a loss of how this facility is renowned for their supposed excellence in patient care. I'll end this review stating that my niece is not the daughter of a famous Fresno State Football Player or the daughter of a local politician. She's more important, she's my niece. read more

Absolutely best and most efficient care for my two month old grandson who was recently diagnosed with RSV. They took my daughter in immediately with him - no joke only a 10 minute wait. Once we were in they diligently monitored him an additional 12 hours, and made it clear to bring him back if we are even slightly concerned for him. The care they provided for my grandson was almost unbelievable - felt like we were in an alternate universe. The best part was they not only cared for him, but my daughter as well - asking her things like "Are you ok mama? Is there anything we can get you mama?" Would highly recommend their emergency room for your little ones. We feel extremely blessed to have these services only 45 minutes away from us. Thank you to everyone from the doctor, nurses to the respiratory therapist. You are all amazing! read more

Valley Children's Hospital - Hospitals Near Me - Madera, California

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0 stars if I could. The receptionists at the ENT department are so rude. we havent even had our first appointment and I already regret going to you guys. train your people better. read more

Avoiding a hospital stay is always best but when necessary, this is a wonderful place to go to. The facility is beautiful and the care givers are kind and caring not only to the patient but to the family as well. read more

Dr Carlos Sanchez-Granville performed a successful surgery on my son and saved his life on November 4th, 2022. I'm very grateful that Dr Carlos was his surgeon. Doctor is very knowledgeable, kind and professional. However, not all staff were. There's a few people that were nurses, doctor's assistant and security staff that wasn't so much. They would bring their problems from home to their jobs and I could sense the irritation and annoyance, even when asking the simplest questions, which in turn would annoy me because I unintentionally absorbed their negative emotions. I'm very empathetic, it's a curse actually. I'm able to sense people's emotions, absorb their emotions and can even tell what they're sometimes thinking and what they're going through and truthfully, the staffs I'm talking about shouldn't even be working around children or elderly people. Shoutout to the good doctors like Dr Williams and Dr Sanchez, and the good RNs and CNAs that cared for my son. You guys deserve the world and wish the universe grant you all your wishes and desires! read more

Valley Children's Hospital - 23 days recovery in the hospital - Hospitals Near Me - Madera, California

I know other ERs are no better. Daughters pain is 9 out of 10. Throwing up in ER. Urgent Care Dr said possible appendicitis take her to ER now. Was told the wait is 3 hours. Others I've talked to have been here for 6 hours. They just look at you coldly and say there is nothing else they can do. It's very cold and it stinks in here. We were always blessed with great healthcare service when we lived in another state. This is awful!! read more

I would give zero stars if I could. We've been here for over 2.5 hrs in the emergency waiting room and still waiting. There's no sense of urgency here. The last time we were here, we waiting over two hrs and ended up leaving because the wait was way too long. Terrible! read more

After waiting 3 hours in the main lobby 8 parents were told to go wait in their cars till their kids were ready to leave. They don't even deserve 1 star. Heartless people. read more

Yall cappinnn fr, Pedro said it's the best hospital. (don't believe the botss!) Never been there but if Pedro says its the best hospital then take his word for it he don't be lien read more

My teenage son separated his shoulder at Church Camp and was taken here since it was the closest emergency room. After a little wait, they re-set his shoulder, took x-rays to make sure everything was back in place correctly, and we were on our way home. My experience with this place has been outstanding. We had a follow up appointment with an orthopedic surgeon three weeks later and again things went great. Communication, insurance processing, doctors, and staff have all been outstanding. This location is an hour and a half away from our home, but I don't mind the drive because the experience has been top notch. read more

Fortunately my grandaughter was fine. But if YOUR two year old swallowed 28 pills you would be concerned too. After that episode I did talk to an employee who handles complaints and she was very kind and knowledgeable. I told her the only thing I wanted was for a supervisor to go take a look at the baby who was in the waiting room to make sure she was ok. But the operators refused for me to talk to any supervisor also what about Hippa.? They wanted to know the details of her illness . The person I talked to said she would handle it. No hospital is perfect. As a RN I know something can go wrong quicker than we realize I'm very grateful to the person I spoke to afterwards. thank you VCH read more

This is a review for the emergency room at valley children's hospital. They really need to evaluate their process of admitting in the emergency room. I understand the whole triage and that it goes by the severity of the case. However as professional they should have a better method and if they know ahead of time a wait time is going to be more than 2 hours for what they do not consider a priority they should at least inform the patient/parent so we can make the decision of waiting more than 4 hours or not. read more

Poor quality of care. Unhappy employees. One employee couldn't even keep it to himself and brought up how this hospital management treats them under pay poor health insurance and the overall pay won't adopt with corrent economy. This shouldn't affect the patient care management, and stockholders should realize that happy employees have, happy workplace, happy customers. read more

Dr Horsepool at the Charlie Mitchell's Clinic here at the Valley Childrens Hospital is the most patient, kind , compassionate physician I've met in my life. I pretty much consider anybody who are kind and compassionate towards children on the autism spectrum to be the angels on earth. :) Trust me , my son on the spectrum is fourteen now and we've encountered plenty of people who are unfortunately the opposite of the angels. One of the nurse practitioner, Michelle is super sweet and awesome too. She understands kids with autism . She just gets it. She's patient and knows how to deal with their fears and anxiety. I'm so grateful for the Charlie Mitchell's clinic and their dedicated staff who tirelessly help make special needs children feel better . I'm also thankful to the social workers here who writes referrals for us so that my son is able to receive therapies he needs otherwise the school district won't offer. Many many kisses and hugs to Charlie Mitchell's angels !!! read more

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These stars are for the cafeteria not the doctors, My 7yr old broke her arm and the doctors were a phenomenal team but I think it's ridiculous that they feed cold food to all these hard working doctors and nurses that dedicate so much into helping these patients.. the food in the cafeteria should be fresh and warm for the folks that work long hours to help others and as well as the families that come and stay long hours or come from out of town do better kitchen staff read more

Valley Children's Hospital - Hospitals Near Me - Madera, California