Hello friends!!! I was looking for a new eye doctor and had passed Pearson so many times when driving down 16th street. I decided to call and see what the scoop was. During the call, all my questions were answered and they set me up for an appointment THE NEXT DAY!!! I came in the next day to see Dr Black, and WOW!!! The customer service was EXCELLENT!!! I was immediately greeted upon entry, quickly checked in and taken back for evaluation. Dr Black was super knowledgeable and expert level. He assessed me, performed the exam, and gave me expert advice and recommendations for my vision needs. The office Team, was top notch. I worked with Debbie, Courtney, and the awesome MARK and was treated like a VIP. From entry to exit, my experience was stellar. This is the level of customer service that deserves to be recognized. Thank you Pearson Eyecare Group!!!! Grade: A+++ read more

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This is my eye doctor for over 4 years. The customer service is always awesome. Definitely recommend them. Any issues they get you in right away. On my visit young lady running out of something in conjunction with her contacts and they gave her something to tide her over. read more

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Our family had been patients at Pearson for years, but today, we arrived 4 minutes late for a routine follow-up eye appointment. While parking our car, we got a phone call from a tech named James. We were informed not to come inside because we were deemed to have missed the appointment and the doctor was leaving for the day. 4 minutes? My wife explained that traffic had caused this slight delay and that we were in the parking lot. This person responded rudely and with personal comments about us not being on time. It was pretty stunning, and weird. And now I'm seeing from other reviews that other customers have been subjected to the same problem. If Pearson wants to have some abnormal and obnoxious policy that if you don't show up within the right number of seconds they will cancel you, they should post that on their website and let customers know. There was no reason to treat us this way after years of loyal service. Sayonara. read more

Get you in fast, thorough noninvasive exam, and lovely staff. Nice selection of glasses.. Parking can be difficult.

Went back for this year's check up. Still the same great place & staff I remember. I ordered contacts this time. They had given me an original ETA of 1-2 weeks. However, the supplier notified them of a delay, and they were quick to forward that message to me. Great communication by the office staff. I will always recommend this place to anyone who asks. read more

They do a great job with quick and thorough results, affordable pricing, and state of the art technology.

I lost my contacts while on vacation from another state. They were able to give me a trial pair to get me through my vacation So friendly, courteous and cared about my predicament. Would highly recommend this eyecare location. read more

My wife (who has some experience working in an optical shop) and I have both had our share of frustration with Pearson. I suggest going to a more organized, experienced, responsive shop. read more

The doctor gave me an incorrect prescription, which caused complications, including nausea and dizziness. It took several months to figure out what the issue was. I went to visit Pearson eye group to request another eye test, noting that they listed the astigmatism I have on the wrong eye in the prescription, and they denied, a follow-up test and told me I'd have to pay out-of-pocket. terrible service, especially when they messed up the prescription. read more

Pearson Eyecare was highly professional and so helpful!!! When my husband traveled for business and was in need of contact lenses that took care of him right away and truly made the hardship so much more bearable. James was especially kind and helpful. Highly recommend!!! read more

Drove from Surprise Az, left early but due to traffic i was exactly 7 minutes late to see Dr.Black. When I got there I was told the doctor had already left by the gentlemen in the front. Honestly such a waste a time but feel like I might of dodged a bullet. I already can't see, sped through traffic all for there to be zero sense of compassion and be told the doctor "left". 7 minutes late I get it, My fault but come on we're human and things happen, I have zero control over traffic. I get 10 mins late, 15 minutes late but 7 minutes seems a bit much. read more

Pearson Eyecare Group does not care I had my family try this business out and it was a mistake They were not professional at all The only one in the office that was helpful was the optician I had three appointments at this office so Why did I have to explain each time I came in in front of other patients why I was there. Don't they keep records On my third visit, got another prescription for eye drops and finally got tested for glasses. Went to pick up my prescription OMG it cost $1300.The pharmacy told us to call the doctor and get a different prescription. We called the doctor's office but no one got back to us until the next day. The office manager said that was the only choice, 1300 dollar eye drops. He said we could get a coupon and he said he was going to look for a different pharmacy. There was no other prescription offered just this 1300 dollar choice. On my first two visits I got prescription eye drops for only 20 dollars so it is understandable why we were shocked was this 1300 price and the pharmacy said there was other prescriptions available at a lower cost So we waited ,until finally we called back. The girl we talked to when we called back did not care about my concerns but was only interested in the name of the person who we talked to, but we did not know who that was.Well from that response I knew that I was not going to get the help I needed so I told her I wanted to cancel my glasses that I ordered. She said she would have the manager call me. So the manager called back and now we know we had been talking to the manager from the beginning. All he wanted was our credit card number to give us a refund for the glasses, not even an apology or how can I help you. Most medical office's if they cared would have called us back to follow up with us when they knew we had a problem with that 1300 dollar prescription. We did ask for another prescription but their answer was that was it. The pharmacy did say there were options but the office did not want to help us with that. Isn't it the manager's job to help solve problems with their patients. So what I am left with No glasses No 20 dollar eye drops like I received from first two visits No call from the optometrist No referral No nothing Just pain still in my eyes that I have trouble opening Is this what you want to go through This practice does not care if they lose money and patients read more

The staff is amazing! So friendly and eager to help. The office is In a cool location. Highly recommend this office for your eye care.

I have been w Dr. Black for well over a decade, everyone was very kind up until this past year. His recent staff are ABSOLUTELY THE WORST. #1: Scheduling: I attempted multiple times to get on the schedule after they sent me what must be close to 20 text messages to schedule my annual appt. #2: When I finally got in & scheduled, I showed up 5 minutes late due to an accident. The receptionist, a woman, was super rude and said she could not help me and that I should call back to reschedule. #3: When I rescheduled, I showed up on time. 4 minutes prior to my appt, I was contacted saying my appt would be canceled if I did not show up. I showed there was an assistant who clearly noticed me walking into the office & immediately turned around & seemed extremely disgruntled & didn't hold the door open as I was 2 feet behind him; he walked around the counter & scolded me for not answering the call to confirm the appt. #4: I have been waiting for a text update on when my yearly purchase/paid-for-a-year's worth of contacts came in. No, text within two weeks of my appointment has gone by. Today I called to check the receptionist, who was short and rude. She said she would have someone call me back and said that they had sent messages that my order was ready. THAT'S NOT TRUE AT ALL. No patient should be treated in a rude, disrespectful, and short manner. I am incredibly disappointed, as I felt Dr. Black had treated me exceptionally well over the years. As for his reception of individuals, that is an entirely different story and completely unacceptable. read more

Dr Black is the only doctor that actually worked with me after I had eye surgery gone bad. I would recommend him to anyone! And he never cares that I come in 2-3 times a year. read more

What a wonderful practice! The entire team is extremely helpful, and their days/hours of operation have been a lifesaver for this working parent. They even quickly worked us in for a Saturday emergency. My new glasses are perfect - lots of great frames to choose from with quick fulfillment. Highly recommend! read more

Pearson Eyecare Group does not care I had my family try this business out and it was a mistake They were not professional at all The only one in the office that was helpful was the optician I had three appointments at this office so Why did I have to explain each time I came in in front of other patients why I was there. Don't they keep records On my third visit, got another prescription for eye drops and finally got tested for glasses. Went to pick up my prescription OMG it cost $1300.The pharmacy told us to call the doctor and get a different prescription. We called the doctor's office but no one got back to us until the next day. The office manager said that was the only choice, 1300 dollar eye drops. He said we could get a coupon and he said he was going to look for a different pharmacy. There was no other prescription offered just this 1300 dollar choice. On my first two visits I got prescription eye drops for only 20 dollars so it is understandable why we were shocked was this 1300 price and the pharmacy said there was other prescriptions available at a lower cost So we waited ,until finally we called back. The girl we talked to when we called back did not care about my concerns but was only interested in the name of the person who we talked to, but we did not know who that was.Well from that response I knew that I was not going to get the help I needed so I told her I wanted to cancel my glasses that I ordered. She said she would have the manager call me. So the manager called back and now we know we had been talking to the manager from the beginning. All he wanted was our credit card number to give us a refund for the glasses, not even an apology or how can I help you. Most medical office's if they cared would have called us back to follow up with us when they knew we had a problem with that 1300 dollar prescription. We did ask for another prescription but their answer was that was it. The pharmacy did say there were options but the office did not want to help us with that. Isn't it the manager's job to help solve problems with their patients. So what I am left with No glasses No 20 dollar eye drops like I received from first two visits No call from the optometrist No referral No nothing Just pain still in my eyes that I have trouble opening Is this what you want to go through This practice does not care if they lose money and patients read more

Pearson Eyecare Group - Eyewear & Opticians Near Me - Phoenix, Arizona

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Having worn glasses for the past 30+ years as living in many cities with lots of eye doctors, Pearson Eye Group is the best provider I've ever had. They have excellent service and a huge selection of glasses and sunglasses. read more

Going BLIND! I so needed new glasses, since I didn't get my regular check in 2020. Due to the pandemic, I did get my own optical eye insurance through VSP. The doctor I usually go and see is not under the plan anymore therefore, I had to find a new place. Very clean and spacious. The staff either at the front desk or helping clients pick glasses, were all very friendly, understanding and helpful. I got there early and they got me in right away. They DO NOT do the "puff the air" into your eye test, but a different one that I actually prefer. The doctor did give me some new information about my eye health which was nice to know. VSP paid for most of the visit, over $600 and I paid around $250 for the visit and glasses. I'll go back in a month or two for more testing and to get fitted for new contacts and another pair of glasses. read more

Maria was the absolute best!!! The entire team took such great care of me. They go above and beyond to get you what you need. I wish I could leave 6 stars! read more

Got to meet Dr. Pearson himself, on a Sunday. My eye hurt badly but turned out it felt worse than the injury actually was and I left relieved knowing that I didn't cause any permanent damage. Thank you for squeezing me in after I hit myself in the eye and being so cordial. You were my only hope of getting seen today and you made it happen. read more

This office is great. The staff is so friendly and helpful and make everything easy. I have been seeing Dr. Black since he was at the 18th St and Camelback location, for eye exams and for some recurrent inflammatory eye issues. I typically don't like going to the doctor but I don't mind seeing him and he is easy to talk to. This new office is beautiful, there's easy parking available, and I've always been able to book an appointment that works for me. I would recommend Pearson Eyecare Group for your eye needs! read more

Bravo! Bravo! Bravo! I called for a same day appointment, and was able to get one within the hour! I was warmly greeted by their amazing staff and only had to wait a few minutes to start my appointment. I'm blind as a bat, and have been wearing glasses for 30 years. I have never had such an amazing and caring eye visit in my life. These appointments can be very stressful due to my crazy prescription. They have the latest, and most advanced testing equipment. The staff is extremely efficient and knowledgeable. The office and exam rooms were immaculate as well. read more

Bravo Pearo Eyecare Group!! Excellent experience. Easy to schedule, affordable, got in next day, thorough exam and Dr. Black was awesome! He took time, provided different contacts to see my options.. Never knew what I was missing until I coming here. Highly recommend. Beautiful new office with ample parking and helpful staff! If you like glasses, they had traditional to trend-setting styles. Thank you Dr. Black, Josiah, James and all the staff! 6301 N. 16th St. Suite 3 Phoenix, 692-234-7904. 16th St. North of Bethany Home Road read more

If yelp had a rating system of 1 to 10 stars I would give them a -20. They are far more concerned with your money than your eyesight. I wasted my annual benefits on these people, who didn't even provide me with the right prescription for contacts, although I paid $89 for my annual "free exam" They are crooks, and as I said, far more interested in their profits than your vision. I have called countless times, I have left voicemails, sent emails, and heard nothing. They gave me a price list from 2013 and lied to my face when they told me that my benefits wouldn't cover my daughter's prescription for contacts for the entire year. I later checked with my provider and they do. It's Ben 10 days since I have been there and I still don't have an accurate contact lens prescription for my daughter despite countless emails, surveys, and phone calls. These people are crooks. Avoid them. read more

Love coming here!! All the staff is very knowledgeable & kind. Dr Lily Aleksic sees my entire family. I couldn't be happier with my contacts. I have astigmatism & remember having the hardest time finding lenses to fit my eye. She has a machine that takes a picture of my cornea's topography to get you the perfectly sized contacts first time round! My glasses she corrected so quickly. Two months prior I saw an ophthalmologist who gave me a terrible prescription leading to terrible glasses. She corrected my prescription very quickly & I'm having my lenses remade. This location is inside a LensCrafters. read more

I've worn glasses my entire life, and this by far is the best place I have ever been. They are extremely personable and helpful, and every single time I go here they have gone above and beyond anything I would expect. If you're looking for a new place, go here. You will not regret it. read more

Couldn't have asked for a better experience! I woke up Sunday with eye pain. I knew I needed to be seen ASAP, but I thought I would have to try to get in with my regular eye doctor on Monday and probably have to miss some of work. After some quick online research, I found Pearson right down the street from me! I called and was told to come on in and that they had a full schedule but would not turn away a walk in. I was seen immediately, and I was in and out with my prescription for eye drops in less than an hour! No one likes working on Sundays, but I am so thankful that they have Sunday hours! read more

While out of town on business, I was forced to seek an Optometrist due to mysterious inflammation of my upper eyelid. I showed up without an appt at 9:10am and was immediately greeted professionally and warmly by someone on their retail side. She directed me to their exam side where I was once again greeted immediately and warmly. Then, after a simple check-in process the tech (Max) took me back for some scans, then to a room to wait for the OD. After only 7 mins, the OD (sorry, can't recall her name) visibly inspected my lid, diagnosed, wrote me a script, then insisted on a retinal pic just to be thorough. Absolutely professional, timely, and efficient. I could not imagine a more perfect visit given my circumstances. My highest compliments and thanks to this team! read more

Simply put, I moved cities and had to find a new eye doctor. I ended up choosing Pearson Eyecare Group based on reviews, and I'm so glad I did. The staff is super professional and friendly, and they got me in and out in no time at all! I saw Dr. Black and he's great. I love his dry sense of humor, it certainly makes getting an eye exam more enjoyable. I definitely recommend scheduling your appointment with him! read more

This is my second annual eye exam with Dr. Black. With this being an annual exam it's nice to see the same Dr year after year. The scheduling process is online and easy, I made my appointment through the LensCrafters website and got in the same day a couple hours later. Dr. Black is a straight shooter and I always appreciate that. He diagnosed some allergies that are causing some eye twitching in one of my eyes and gave me an over the counter option that should clear it up. The staff are super nice. I'll be back next year! read more

Dr. Black was awesome! Nice, cordial, and competent.

I came in for an emergency medical appointment after accidentally lubricating my contact lens with hydrogen peroxide cleaning solution (I wish I could leave a review for whoever designed the bottle for the lense solution!). It happened on a Sunday, and I called as soon as they were open and explained the situation. They were able to squeeze me in between appointments and I was seen by the doctor within an hour of calling them initially; I only waited in the lobby for about 10 minutes or less. The entire staff was very sympathetic and helpful for my situation. I don't recall the name of the doctor but he was young and very relaxed which helped calm me down. The visit was out of an abundance of caution and I received a good assessment of the issue and peace of mind. The recommended treatment was effective and I am a happy customer. I was happy that they had hours on a Sunday of all days, and grateful that they could see me so quickly. The copay was reasonable and the service was excellent. 5 stars for a job well done! read more

I can't say enough good things about my experience at this eye center. Very prompt with my appointment, all of the employees were friendly, courteous, and helpful. I was in and out in just over an hour. The store is very clean, the furnishings tasteful and lovely. read more

Very convenient hours, quick and easy process. Dr Black was very thorough and explained all aspects of the exam. read more

The staff and doctors were very rude. Trying to get help from the receptionist who had a major attitude problem was frustrating and she was uninformed and acted as if a simple question was a major inconvenience to her. ( She couldn't answer the question and should probably find a new line of work if she's gonna have TERRIBLE customer service because she's overwhelmed by doing what her job requires .) The overall experience every time I go in leaves me in a bad mood. Wouldn't recommend . read more

Ljiljana Aleksic, O.D. my go-to Eye Doctor! Thorough, on time, and patient. Friendly manner and professional staff.

Very happy with this location & the quality of care after 2 annual visits; hoping to continue return every year. Prompt service, easy appointment scheduling, covered by our insurance. Staff is very friendly and, in the brief period spent waiting (while my wife is having her exam & vice versa) they're pleasant to chat with. The actual exam process is quick, clean, and efficient. Admittedly, we don't have complex needs (yet)--single vision, glasses (no contacts), no other eye/vision problems, so YMMV. read more

As son as they can figure out the correct contact lens prescription and get my lenses my insurance paid for, I'm never coming back. When I had my eye exam, the eye doctor kept pushing a brand of contact lens that had a rebate. Does the doctor get a kickback? I had already informed him of my current brand which is fantastic. When you wear multi focal lenses once you have something that works you stick with it because there's a lot of sub par brands. Eye doctor tried to push back on this brand he suggested a second time. I said I would try, once I put them on they sucked. The lenses I have are silicone hydrogel. Finally he said they would order them. One week later after I give them my current prescription information, I show up for the fitting and the letters on the chart are blurry. He changed the damn script on me. So we had to look through the lenses again. I think they got a trial box. So this will take a total of 3 or 4 visits to get the right lenses. I only came here because my eye insurance changed. Never again, I'm going back to central Phoenix eye care. I'm changing employers and insurance anyway, might as well lump this in. I won't be back. read more

It's Saturday night and I have something weird going on with my eyes. Sunday comes, still weird, I yelped for an optometrist near me on Sundays and this place popped up. I booked an appointment Sunday morning at 11am for an 11:40 appt. It was the easiest and fastest place I've gotten into so quick. I have since gone back for a regular eye exam and picked up my glasses yesterday. Love them so far and will probably continue to come back here for my next exam or need. read more