Office experience stinks! Call office and get voice mail . they do not return calls. When at their…read moreoffice, we are busy and do not have time to answer the phone. We return calls in 48 hrs but they never do. Parking is difficult and can take 10+ minutes. when go to ck in, if late 5-10 minutes, you are late can wait and we will see if can "squeeze you in" After driving 1/2 hr to get there and being told they return calls in 48 rs, which they do not, and being told, you are late, but can wait 3040+ minutes and see if they "squeeze you in" not recommend to go to that office!

BEWARE! These guys are crooks. They will charge you $500 if you cancel even if it is 48 hours in…read moreadvance and are sick. It is better to do business somewhere else.

Dr. Hinton and her staff are the absolute best. Their detail to customer service and individual…read morecare and the attention they give to each and every patient​ deserves recognition. I am grateful that I am in their care.

Unfortunately, this office does not provide tools/equipment for Cochlear Implant patient. Bummer!read more

Joe was super friendly and very knowledgeable. I was in and out and quickly and had a great convo…read more Would recommend Joe and Octave Hearing for sure!

Joe was caring, informative, professional, and efficient! I plan to replace my hearing aids here…read morewhen I'm medically cleared for them.

I've been a patron at Valley Hearing ever since I got my diagnosis and couldn't be happier…read more Dr.Larry and the entire staff are very accommodating and sensitive to my needs. I've recommended this business to many of my friends because of its many positive attributes. Three cheers to this wonderful business!

I would like to leave an actual in depth review of the services that Valley hearing center…read moreprovides. However, I'm not able to. My husband and I are both in our 70s and have gotten to that age where we need a hearing evaluation and possibly some type of hearing aid. As long time residents of Salinas, my husband was familiar with the center through reputation and really wanted to go here and give them our business. However, apparently they're not interested in our business. My husband emailed them twice with no response and I have called and left detailed messages with no response after weeks of waiting. I guess they're not taking new patients or they're just not interested in getting new patients or what? If you want the business, you have to respond to the request for care.

Amazing staff! Dr. Joe is the best. Cindy is the best. The staff is all awesome! Highly recommend…read more Best place to get one's' ears checked up for sound & volume.

Excellent very experienced, knowledgeable, & friendly. Very much appreciated giving me a graph of…read moreunderstanding my hearing issues in both ears. Excellent selection of high quality hearing aids.

I had a scary experience with a bad cold, and Dr. Burt was very kind and reassuring. He explained…read moresome other issues I was having and things to do about it. I would see him again for any ENT thing.

Save yourself the trouble; don't go to this doctor…read more I saw Dr. Burt a few months ago because I was dizzy constantly for a solid month. I was told it's just something that happens during allergy season or if I had bad cold. Was given some prescriptions and my dizziness went away! I was cured! Fast forward to a few weeks after when all the symptoms came back. Dr Burt told me that may happen and to just return when it did. I called... no answer. I called again, left a voicemail, nothing. I've called a minimum of 8 times and I've left 2 messages, no one has ever picked up or returned my calls. At my wits end, I called my primary doctor and got another ENT and immediately noticed a huge improvement. Dr. Burt simply looked at my ears and gave me a diagnosis. My new ENT scheduled a hearing test, along with a handful of other tests on my first visit where I was diagnosed with vestibular migraines. They've been so encouraging and helpful in my quest to get better. When I mentioned my previous ENT, by name, I was informed of how many other patients they had from Dr. Burt and how, essentially, he was only in business still because he's the only ENT in the area. It's now been at least 2-3 months since I've called and I have yet to even get a return phone call. You'd think a doctor's office that had no patients outside of myself when I visited would need to answer the phones.

I have a hearing aid that was sent out for repair or replacement...that was several weeks ago...I…read morenever hear anything from them...they have it now...I made an appointment...had to wait for more that a week...went there today and there was asighn on the door that they were closed until further notice...wasted my time going there like many times before..never a call from them..most unprofessional place that I have to deal with...will I get my hearing aid back this year?

I met with Robert Felthoven, who is a licensed BC-HIS Nationally Board Certified Hearing aid…read moredispenser, who was very helpful along with being very pleasant to chat with about all things hearing and hearing aids... He took good care of me, including a review of my hearing test and I will be back for future tests and all things hearing aids/products/advice I highly recommend!

I saw Dr Vetter --grateful to get in on the same day i was referred, because of an urgent traumatic…read moreinjury to my jaw. He assessed the damage in a way that felt skillful and i left with a clear plan for healing. Also appreciate that their office takes Medicare -- in Santa Cruz County no doctors with this specialty do (for the kind of evaluation i needed). His humor is quirky, but in a way i can appreciate. :o) indeed the office was super busy (three doctors in office treating patients) but staff was professional. We asked for a copy of the notes for the visit. Maybe they'll be filled out more later, because notes were minimal with some minor inaccuracies.

I was a new patient with a 3:30 appointment that I arrived on time for. By 5:00 I gave up waiting…read moreand left. I had to be somewhere else and thought for sure I would have been done by then. I have never experienced a wait that long. I never saw the doctor, so can't comment on how he is as a doctor, but the wait was just too long with not one time being told they were running late or anything. Kinda like it was normal.

I've been going to Ganesh for nearly 10 years and can't say enough about his excellent work. I'm 66…read moreand have had a severe to profound nerve loss since I was 24. Over four decades I've seen a number of ENTs, audiologists and hearing aid providers. Ganesh tops them all. I've experienced the tremendous progress in aid technology. Forty years ago, audiologists, with nary a computer in the room, would tweak the old analog aids with a tiny screwdriver. Aids today can be fitted far more precisely, but that also requires a knowledgeable, skilled provider who understands how to customize that power and is willing to take the time to get the best fit. In all this, Ganesh is amazing. When I got my first set of aids from him, I heard sounds I hadn't in years. So, yes, five stars!

Amazing expertise and warm professional care, I took my Mom after a horrible experience at Stanford…read moreand Dr Ganesh treated her as if she was a VIP. Wonderful care, amazing technology and expertise, we never had that experience at Stanford Medical Center. Highly recommended-- wonderful Doctor!