Came in for a lighter. I didn't know you could get carded for a lighter but I was ok with showing…read moremy ID. The cashier Patricia said "no sir, we can't use your passport" I said "thats fine,(as I searched for my ID) I'm a ma'm not a SIR". I thought it was a grammatical error because she had an accent and possibly foreign. She laughed and said " I don't have to sell you a lighter" I called and spoke to a manager about Patricia's poor customer service.

Came here to vacuum out my cat and the vacuum is broken so I walked inside to ask this heavy set…read morelady with a bun in her hair who had a very unpleasant and uncomfortable attitude as I watched her work through the line of customers. I grew more and more anxious as I await my turn as I'm wondering just how's she's going to deal with my situation and me eating my money back ! I was terrified by this lady's snarky remarks! I said hey, so I just used the vacuum and um it didn't work and I was wonder if I could like, get my money back so I can go to another station? She says that vacuum ain't got NOTHING TO DO WITH CHeVeRoNnn! I'm like oh really? She like YEAH rEALLy Just really rude I'm not even going to waste my time to finish writing this , she just said I had to call some number I said oh and they will refund me ? She said oh I don't KNOW how That works and im just like sheesh whatever

Didn't get gas here, but hear me out! This review is long overdue…read more I was driving home late after a family gathering in Calistoga, when the tire pressure light went off on my console. It was extremely dark, my cell phone had died due to severe picture-taking at aforementioned family gathering, and there aren't any gas stations for miles down this damn road. As soon as I saw the Chevron sign, I pulled up in a panic. They had JUST closed, and the attendants had just locked up. Luckily, Hayley took pity on me, and turned on the air pump. Then, after watching me fail miserably at trying to pump air into my own tires, she took on filling up all four of my tires (turned out that ALL of them were dangerously low) while being incredibly friendly and understanding of my ignorance. If it wasn't for Hayley, I am not sure how far I would have gotten without blowing one or four tires. Hayley, you saved my bacon, and most likely the bacon of many other's. I hope a manager of some sort sees this review, because you truly went above and beyond your job duties. Thanks!

They have an ev charger! It's ChargePoint ... most local ChargePoint chargers are city or…read morewinery/hotel run so the cost is very low or free .. chevron lists as a dc fast charger with 62 kWh charger ... they are wildly overpriced at .75 per kWh .. for reference Costco with a 350kwh charger charges like .62 .. I charged for just over an hour and increased by 40% 225 miles and it cost me $36... proceed with caution and only use in emergency ...

Truly a great spot to stop in. The service was excellent and quick. We had to be get the hotdog w/…read moreeverything. They have a great sexual wine and beers. The next time we're gonna get the avocado ice cream as well as the hot dog. I could probably eat two of those hot dogs.

The best hot dog I've had, maybe aside from Chicago but this is California so it's saying…read moresomething! The woman in the front was so kind, and the shop was a cute storefront filled with wine and other cheese / meat goodies. We grabbed a cowboy cookie along with our hot dogs which we are still thinking about. It's a great place to stop if you need a quick bite and are looking for something to really curb a craving!

Read the poor reviews. Then see all the fake reviews paid to compensate for bad reviews. Authors…read moreare from out of the area calling it "the best store in Napa" or other nonsense, not knowing this is actually a gas station. As for my local experience, the Shell Loop is poorly operated. The pumps, car wash, air, and windshield squeegees are always out of order without notice or repair. Craziest thing however is the employee interaction. I recently bought some milk and a Superlotto ticket. The cashier demanded I show my ID. I'm 60 and he argued it was California law to show ID for the lottery. Complete BS unless the buyer looks like a minor. This is never asked at other Loop stations or lottery ticket retailers. Maybe it's a scam to see names and home addresses? I called the Loop corporate office, but no one ever answers. It goes straight to voicemail and they never call back. No response to email either. There are years of complaints on Yelp for this location. It's clear management is part of the problem, not just a few bad employees.

I bought a peanut butter and jelly sandwich today and it tasted moldy. Five bucks down the drainread more

They, the employees, were very kind, nice and understanding towards me, I was very willing to…read morepurchase something so that I could use the customer bathroom and they let me use it, but also they were very understanding and sympathetic to my situation and not being able to find something, a certain place, even though I may have fairly close to it, at the point, although it was too late in the day for the other business. I was from far away but they were extremely kind, nice and understanding and that is, unfortunately, all too rare nowadays but on a scale of 1 to 10 - I would give them a 12, no two ways about it.

Absolutely RUDE service. The lady with the buzz cut has some customer service lessons to take. The…read moreanswer is no we did not try to use the apparent pump that was inconveniently out of service. We just happened to pull into the spot and needed to wait for the car behind us to leave so we could switch pumps. She also walked one foot away from us with NO MASK. Unsafe environment and a damper on my day!!

Why not top off the tank when bad weather promised a long drive home. Who knows if you're going to…read moreget stuck or re-routed? Plus, the price per gallon tempted. Except the hook to keep the handle depressed and gas flowing was broken and holding it down was an excruciating task that felt like squeezing a nutcracker. But the kicker was the shut off valve didn't work and gas poured down my car, a decent amount too. Sometimes "cheaper" isn't better and this station is one example why.

I got the rewards at speedway gasoline and I'm very pleased I don't care for the prices of the gas…read moreright now but they got excellent coffee it's kind of nice to go in there get something and make points out of it or I can save next time this is a good place I wish the gas was a little cheaper but it's a good place I recommend this place to pretty much anybody I see

Gas was a breeze. Car Wash afterwards worked pretty well ($16.99 for Ultimate) but I would have…read morepreferred it be "Touchless"

Clean restrooms, and great staff. Please post this after I gave you your 85 characters!read more

honestly machines don't work good and they go really slow…read moretake to long, that's why i'm giving it a 1 star.

The bathroom is absolutely nasty, I'm disabled and was not able to sit on the toilet due to piss…read moreand period blood all over, and when I told the staff, she said she would clean it later, this was at 11:15 am on Thursday June 12th...I had to squat to pee and doing so caused me to be in excruciating pain due to the fact I have a bad hip (I use a cane), also there was piss all over the floor in front of the toilet from the previous people. DISGUSTING!! Especially the period blood part.

These guys are reliable and nice. Thank you, Robert and Albert for your help! You guys rock!read more

Although the gas prices here are more expensive than your local AM/PM, Arco, or Rotton Robbie, or…read moreany other discount gas place, it's pretty close when you factor in the discount for the carwash, and your Safeway Rewards Points. And you don't have to drive all over town for these places because its right off the freeway. I also like using this car wash because it does a good job of cleaning my car.

Customer service , after finally understanding what I was asking for because of the language…read morebarrier I literally had to wait for napkins to clean up a mess I accidentally made at slurpee machine , till he felt like providing them ( I can only assume ) because he wasn't doing anything else but looking at me puzzled. Then when making my purchase , his attitude was rude to say the least.

Employee is disgusting! I went to get a slurpee at 11:25pm and employee had his sock and shoe off,…read moreon milk crates picking his toenails and feet for several minutes. The lady who had been waiting didnt see what he was doing behind the counter. We waited a few minutes for him to finish put his sock and shoe on then came to ring us up without washing his hands. I said ask him to wash his hands please. The lady didn't pay attention. He handled her items and took her money and gave her change. I said sir i saw you not wash your hands you know i have a baby i always come when i wash. That is disgusting. Please wash your hands and dont touch my items. He said i am honest i didn't wash my hands, But was irritated. I was glad i had money on my card so he didn't touch my items or have to give me feet money.