Read the poor reviews. Then see all the fake reviews paid to compensate for bad reviews. Authors are from out of the area calling it "the best store in Napa" or other nonsense, not knowing this is actually a gas station. As for my local experience, the Shell Loop is poorly operated. The pumps, car wash, air, and windshield squeegees are always out of order without notice or repair. Craziest thing however is the employee interaction. I recently bought some milk and a Superlotto ticket. The cashier demanded I show my ID. I'm 60 and he argued it was California law to show ID for the lottery. Complete BS unless the buyer looks like a minor. This is never asked at other Loop stations or lottery ticket retailers. Maybe it's a scam to see names and home addresses? I called the Loop corporate office, but no one ever answers. It goes straight to voicemail and they never call back. No response to email either. There are years of complaints on Yelp for this location. It's clear management is part of the problem, not just a few bad employees. read more

I bought a peanut butter and jelly sandwich today and it tasted moldy. Five bucks down the drain

Last week 2 pumps had issues and I just left and got gas up the road. Today pump would not offer a car wash so I walked inside to pay. The car wash was down and they couldn't provide a car wash code even for later. Looked at my banking ap and they overcharged me. Stopped back by and the manager told the clerk they couldn't refund back the money I was overcharged. Said to dispute it with my bank. Awful customer service. They just lost another customer. read more

Worst convenience store I've been to ever. Graffiti all over the walls in the bathroom, then when they were out of French vanilla cappuccino instead of refilling it, they told me they couldn't refill it. What? So they can't replace the cartridge like every other place. Then I bought an off brand of Cheetos and got to the car only to find out it expired six months ago. I tried to take it back in to exchange it for something else but "no refunds of any sort". I tried to exchange it for something else that cost less thinking they'd give me the $2.50 bag and refund the difference or not refund (god forbid) and I'd eat the difference but no, that also wasn't ok. Seriously? So they took my $4.50 with no sense that they owed me anything. He actually acted indignant that I didn't accept their no refund/exchange policy. The dimwitted attendant didn't understand why I was upset at their very odd policy and the fact that I got nothing for my $4.50. Apparently it's a buyer beware situation. read more

TRAVELERS BEWARE: I don't blame the employees but the management and business model of this gas station. Either you need to allow a refund system for when your car wash is out of service or train your employees to place notifications on every gas pump to let your customers know that the car wash isn't in service. DON'T PUT A TRASH CAN IN FRONT as your notification!!! To the casual visitor, this is easily missed - and NO, the code being "good until the end of the year" isn't adequate compensation considering WE DON'T LIVE IN NAPA! I can only imagine how many non-locals you've profited off of with your archaic purchasing system. Keep your measly $11... You'll lose more business from this experience. read more

Loop Neighborhood Market - the entrance to the store - Convenience Stores Near Me - Napa, California

This Shell owned gas station provides gas & the option of a carwash. My first annoyance is that recently you have to go into the store to obtain your carwash code! In a time where I am trying my best to LIMIT my trips in anywhere, they make you go in to get the code. So, the other day I passed on getting gas and went straight to the carwash. I paid with a credit card and pressed the button to get a receipt. None was provided, so no proof of purchase of the $13 car wash I purchased. The car wash is bad. It has been for a long time. The initial dose of soap does not reach the car and what does dribble out is next to nothing. So it goes through all the phases and the moment the green lights come on, the fans start running, but there's still various fluids being applied to the car! By the time you finish getting rinsed a full 45 seconds of the 3 minute drying process have ticked away! This last time I left and my car was still mostly wet. Very well. The side mirrors, the hood and back bumper. Wet, and still dirty. As was the rear window of my SUV. So I send an email detailing the issues with their car was and get a Thanks for letting us know reply. I sent photos of how dirty my car still was and after a couple of days get a new code to use again in their worthless carwash! They need to FIX the carwash!! Reset the timing and improve how products are applied to the cars that use the carwash! read more

This place is the best little store in Napa! So clean and classy inside with such a great selection of drinks and food. They even have a soft serve ice cream machine! Best convenient store I've ever been to for sure. read more

Really nice place and josh was really helpful. They have the best food and carwash i tell all my friends to go there i think they are the best in town i go there 3 times a week read more

Its a good place to gas up and buy a cheap car wash. The car wash ranges from $6-11. I always get the $11 to give my car some extra love. The store part is really nice! they have a nice prepared foods section, cold and hot! Pastries, froyo machine, and even a slushie machine! Its definitely fancy in here. Make up, wine! Definietly worth a visit if you're in a rush. read more

Thank goodness for Embry, the one shining spot at this otherwise subpar business that has never heard of the term "customer service." I was a regular gas customer and usually purchased a car wash too. Well, when the rain started in November, my car wash codes started to pile up on me. The receipts state "code never expires" so I didn't worry about it. Wrong!!! This week I tried to use my final code and it didn't work. I went inside, where R.J. or A.J. displayed the warmth of a flea. He told me because the receipt was from Nov. 2015 that the code was no longer valid. He completely ignored the text at the bottom which stated that code never expires. He told me to call Mark, the manager, the next day to plead my case. It took three calls but I finally reached Mark, who told me to come in the next day. He told me what time he would be out so I made sure to arrive when he was supposed to be there. I arrived and, of course, Mark wasn't there but thankfully he had told Embry about me. The bad thing is Embry was on duty with an unpleasant woman who accused me of running a racket to try to get a free car wash. I was appalled that she questioned my integrity and my memory. As if I would go through so much trouble to scam a gas station out of a $7 car wash. It was the principle of the matter. I had paid for a car wash and provided a code that supposedly never expired yet it had. I threatened to contact American Express and, while I had long ago pay my bill, still request a refund through them. Then Embry told me that he had been given permission to give me a new code. I don't know why his female co-worker even got involved in the situation. Between her and R.J. or A.J. or whatever his name is, I will not patronize this business. I suggested to Mark that he remove the wording "code never expires" from the receipt. He said he would. Yeah, right. He also needs to remove his employees with the bad attitudes or send them to customer service training. Yet, from what I read in the comments below, that won't be happening any time soon either. My experience was apparently par for the course at this business. read more

a definite upgrade from Shell V1.0. the getting in and out part is a bit of a pain im the ass especially when Trancas is full of motorists. snacks and beverages are way bigger and i think there's a carwash in the back too. convenient for freeway access once you fight the Trancas madness read more

Loop Neighborhood Market - the front of the store - Convenience Stores Near Me - Napa, California

Wow, I've never had such a great experience at a convenience store. It was clean, well maintained and great selection of food and drinks. It didn't even feel like I was at a gas station. Told all my friends about it as well. read more

Bathrooms are so dirty washing my hands was cleaning the sink. feces still on the toilet Bathrooms still not kept up !! ‍ read more

Carwash doesn't work but they continue allow customers to purchase one and wait in line. Then they refuse to give refunds, opting instead to give a new code for the carwash!!Without turning off the carwash and putting up an Out of Order sign. Where is the logic?!? Also charges paying customers for air. I will not be buying my gas here again. I'll drive across town to Chevron on Imola which is awesome. read more

absolute legend at the counter let me use a couple gift cards and trouble shot hella without even making it a big deal

Come on guys! Maybe you can spend some of that profit you're earning and maintain your pumps properly. It's increasingly frustrating, especially during a pandemic, do have to go inside your store and wait in a line just to get a receipt that the pump is supposed to print out. Going to have to find another place to do business read more

Hi guys I want to let you know this gas station worker name is Kacey and I want to do my car vacuum and I give her two dollar bill because vacuum machine cost $1.50 But she said I don't want to give you change because up to me and she have a very bad attitude and I told her can you talk to Manager and she said I'm the Manager very busy. Very bad service very bad experience read more

OMG this is the longest I've ever waited for a car wash at a gas station!! This takes FOREVER. Each car takes about 10 min to wash. Are you kidding me!!! Are you kidding me. This is ridiculous. Never coming back here read more

Very professional and respectful employees here & delicious frozen yogurt. I've been here late at night numerous times and have always felt safe. I highly recommend this establishment! read more

Staff and store are excellent, but if you get a car wash every time you fill up, don't come here. The gas pump printers don't work and haven't for some time. You have to go into store for receipt with car wash code. This may seem like a small thing, but who wants to go stand in line to ask for receipt, especially since the complaints are abundant and owners refuse to fix problem. read more

Loop Neighborhood Market is, other than Denny's, one of those rare 24 hour places. It's perfect for people who are up very late at night or out very early in the morning. What makes it unique is that they carry items one usually sees at Whole Foods- like locally made kombucha, yerba mate from Sebastopol, and Three Twins Ice Cream from Petaluma. They have a salad bar, various snacks- half the store is the conventional convenience type... the other half is devoted to alcohol, mostly beer and wine. St. Helena's Sutter Home Winery gets pride of place. The service is friendly. Things tend to be expensive, but it's worth it having something open 24 hours. They do leave the light on for you. read more

Worst customer service. I go here about once a week before work and it's all the same. The workers never smile or greet you. EJ is the rudest cashier I've ever encountered. Customer before me was a sweet Caucasian woman and he talked to her very nicely. So it's my turn and he says not a word to me my whole transaction and seemed pissed (not to mention I gave him a sweet smile when I walked into the store and he just gave me a blank stare.) The man behind me is Caucasian and as I'm walking out I hear EJ being super nice to him and greeting him nicely. Racist. read more

Never saw the need to post a YELP review prior to this and not sure how you would rate a business at "zero" stars but tonight this business certainly deserves it. Also the employee response was too too polished to be a one time occur acne- Filled up with premium gas - bought the premium car cash (pump printer disabled - waited in line inside to get car wash code) after car wash dispensed water/soap on my car then stopped (kinda looked like snow on car) - took car to front entry doors- waited in line again (same cashier) - showed them the soapy (1 yr old MBZ today) car and explained situation- answer was "customer service closed- no employee access to any rebate- me pay for new car wash" - ask them if there was ANYTHING they could do as I am on the road and not near home ((250 miles away) -- answer was a quick "nope"... I'm used to poor customer service on the road and am quick to tip etc of good experiences but when they just laugh at the soap drying on your car it is time to speak up! Poor poor poor and or non existent customer service -- they would not rebate even my car wash fee... Do not pratonize this business.... read more

So they don't make the pizza at night? The sign says it's made to order. The attendant refused to make it. Says they stop making it at 730? Seriously? I will take my business elsewhere than deal with this BS. read more

went in and purchased a bag of ice from the Napa Loop. Since then my roommate and I have choked on one inch pieces of plastic that was in the ice. Out of one 8 lbs bag we have found six one inch pieces of plastic. read more

Friendly employees, clean establishment. Good discount for gas and car wash. Shelves always stocked and items available.

I still like the carwash here and staff is decent but can't get over the smell of whatever horrible grease machine they have inside. Also really don't like the fact that the pumps are now pushing the ultimate car wash when you say you want one. read more

Best gas station ever !! And Sabrina really nice clean and friendly and they go all snacks

Avril is one of my favorite employees at this loop gas station very helpful polite and she definitely brightens up the shop EJ is an awful employee always rude to Avril not to fond of him Gabe is also a good addition to the team ther the only reason I put 4 stars is because of Gabe and Avril read more

I went in to buy gas and only had a 100 dollar bill. The clerk said he didn't have change. Seriously...a gas station. I will not be going there again. read more

Beware!! Today was the 2nd time this place was not able to deliver the car wash after I purchased it while getting gas. Even though the car wash was down, when I asked for a refund they said it was against their policy. Said I could come back and use it another time because the codes don't expire. Problem is I don't live in Napa. The gal next to me said it was the same thing that happened to her before. They owe me $18! Bad attitude and crappy service. read more

Today was my last ever stop here, where I've been filling up & getting car washes for several years. Needed gas & wash, but had paid for wash with a previous gas purchase & on-line receipt didn't include code # for the wash. (I always say Yes for receipt printed at pump, but sometimes it does not print; this had been one of those times. Assumed the on-line receipt would show the code #, but it did not.) So I went inside, showing a printed-out of the online receipt dated 32 days earlier, and asked for a car-wash code. In the past my car-wash code #s here were good for up to 90 days, same at Shell in Vallejo. The cashier called another person (I didn't get either person's name) who said the car wash code is only good for the day it's purchased. Total denial of it ever having been more than that; in other words telling the customer (me) "You're a liar." We went back & forth with this and other points for several minutes (even after I'd say, "Yes, you've said that 3 times, I understood what you said the first time" and while other customers stood waiting in line. Apparently he thought I was not listening to him, and obviously he was not listening to me. Eventually he agreed to have the cashier issue me a car wash code, even though it was against company policy and she would get in trouble for doing it. Of course I wondered why she and not he would have to take the blame, if it's such a serious violation of company policy, if he was the one issuing that decision and instruction. She said she knew it was company policy, had worked there for three years, and yes she would get in trouble for it. I got the code, got the car wash (in which the green/red signal lights didn't all work correctly from point of rinse to point of air-dry), and left. When I went online to check gas prices at other local Shell stations, this one was not even listed as a Shell station. Found it under "Loop Neighborhood" even though all the signage is Shell. So perhaps the touted company policy is not Shell or fuel rewards but Loop or a franchisee. I don't care, not going back there, since seeing their price/gallon is higher than all the other / real Shell stations in town... but mainly because of abominable "customer service". As to the 1-star rating, I'd have entered ZERO if that option were available. PS. I agree with other commenters that Embry is a very helpful employee and other workers should follow his lead. Didn't see him there today... maybe he found a better place to work. read more

Luis gave the best service ever. Always a smile on his face, and a very polite manner. Good job luis

Best gas station in the area by far I don't know what all these 1 star people are complaining about, its pretty much as good as it gets for a gas station but maybe they're just unhappy people, seems to be a lot of those " I'm important and special I deserve it all and then some because im me" people floating around. Staff is really nice, carwash bugged out on me a couple times but they made it right , gave me a new code and went back through without a problem. Lots of good "2 for" deals on drinks and chips etc, gas price is pretty cheap considering the quality and the discount you get if you buy the carwash. Bathrooms are clean , great selection of cold beer. Theres not much else to want from this gas station unless you want a red carpet entry leading through the front door to your royal court because your so special that you need to bring your own helmet. read more

The first review makes no sense... I mean if there was plastic in your drink wouldn't you be able to see it floating in your cup? And since then? Is this a continuous situation? Well whatever..back to my review, I gotta say I have come in a few times in the morning to the Napa Loop and I love it! Who would've thought a gas station would have a salad bar or frozen yogurt? They have a lot of good stuff and at good prices. The store is always clean, and organized the food always look fresh and the customer service is fantastic! I love the bathroom lights in the bathroom and the bathroom is always super clean. I do think that they need to improve their gas pump nozzles so that they're a little longer and when you pay outside is a little confusing.... Otherwise everything else is great! read more

Had a car wash just about 10 minutes ago and when I got home there was dirt, bird poop and other unknown substances on my car. The car wash took about 2 minutes to go through and what other reviews stated it took one of them over 10 minutes, what happened. The $8 for the car wash was not the best $8 spent, I would have done better turning the hose on the car. Tried calling their phone and it is not working, What is happening to this place. Since it is my neighborhood gas station I would really like to depend on them for my services, but will consider going up the road aways. read more

The place is quite nice inside and out, however, it is not a gas station to go to if you are in any kind of hurry. $50 is the max amount you are able to pump. All my vehicles need twice this amount. Can't help but think this is a way to get me inside to spend money. I will go back when they up the max amount up to all other gas stations. Hope they do, because they would then be the best in Napa. read more