I was dreading having to ship my uncle's cremated remains overseas. It's not generally a quick…read moretransaction. There was a hiccup with the English translation on the address and district code but initially no one knew why the hiccup on the program not allowing it to generate a shipment label but no one was willing to go the extra mile at other mail facilities to help me figure out the root cause other than to rudely and abruptly turn me away. One person at the regular post office outrightly refused to wait on me when she saw me holding a box with a label indicating cremated material. The 2nd postal office's postmaster offered reluctantly to get back but never did. I was mildly annoyed to say the least. The staffs I ran into at the mail station were so helpful no matter how backed up they were. In two different instance when Phil and Kim helped me, they treated me with utmost dignity and respect. I found what the problem may be and decided to go back to the mail station given how nice Phil was the first time. Kim helped me the second time. She was also beyond kind and patient and the transaction went through smoothly after the address was corrected. I didn't care if I had to spend a bit more knowing I can trust them and rely on them to do the job without giving me more grief like the ones at the postal services nearby. If you have fedex and mailing needs, Phil and Kim are the best. I was so relieved after going to them. It was not that much more in cost. It's so worth it!

I used to do a lot of business with you but i am very disappointed that Kim is no longer working…read morethere. She was great with the customers and was so helpful in so many ways! Not sure why she is not there anymore but from talking with others that go there she is truly missed!!

Consistently worst UPS Store bar none I've used, and I use them often. Owner doesn't realize he is…read morein America and customer service here is not like in third world countries. After multiple disappointments over the years I've given up on this place. To be clear, I live right next to them and will still drive to other locations. Go to either Redmond downtown or Woodinville UPS Stores. Both are great!

Waited in line to get something notarized, man at counter seemed like I was interrupting his day…read moreand said he "didn't have time for this". I ended up leaving and going somewhere else. Poor service.

When I had to get a medication out to my child n another state with less than 2 hours notice, thru…read morehelped me. No FedEx nor UPS or USPS had the boxes, frozen gel packs to help me. I lost have called at least a dozen places and they all said they would help but I'd have to get my own frozen gel packs and styrofoam box to ship medication out. Pony Mailbox and Business Center had it all and they managed to ship out on time. Thanks to Annie the owner who also helped me save $30 value.

Never take for granted a great and reliable notary located in your neighborhood such as Pony…read moreMailbox & Business Center. The extended business hours, courteous staff, quick reply to quotes sent via Yelp, and available notary are all very appreciated. When needed I will definitely return, and recommend.

They have the best jams and dog treats. My husband gobbled both right up!…read more Would recommend to all

Absolutely great customer service!! I won't go anywhere else for my mailing and office needs…read more Polite and courteous staff!

Whhhhyyyyyy did this place close??? I went out of my way to go here to ship off all of my packages…read morerather than deal with the Mill Creek post office which is absolutely horrible customer service-wise and everything. I always enjoyed seeing the older man... he was always pleasant to talk to and it was so much more an easy-going and pleasant experience here. I had no idea it was closing. I am extremely disappointed.

Pappy is awesome! Packages always handled with care. Trust this establishment completely!read more

I've had nothing but excellent experiences here - it seems family-owned, and each time I've come,…read morethey make sure I understand the prices and/or what options I have and how long each are estimated to take. That being said, I generally only bring 1 thing when I come here, but prefer it in general over going to the USPS/UPS/FedEx locations directly. Is generally less busy so I don't feel overly anxious over sending a package and everything is explained carefully!

I have been their mailbox customer for about 15 years. They have done a great job reliably…read moreforwarding my mail to wherever I was at that time. They have spent hours on the phone with me to sort out the mail so that only the important mail was forwarded, which reduced my cost of postage.

I went to the Mill Creek post office, after hours, to use the kiosk machine but their label maker…read morewas broken so I decided to stop by Pony Mailbox & Business Center. When I walked in, the person at the counter measured/weighted my package but quoted me over $10 more than USPS for the same ground shipping. When I said "wow, why so much?", he replied back with "It would be the same at the post office" which is not the case because I just returned from the post office. And they also won't tell you that USPS' flat rate shipping boxes are cheaper than what they quoted me. I told him, I'll just take it back to the post office during normal business hours. When I returned home and I told my wife about this experience, she said warned me about this place as they tried charge her $1 to print a label for prepaid postage. I understand small businesses need to make some profit in order to stay in business but marking up 30% to 40% more than post office is probably not a good business strategy knowing USPS is one block away and UPS is just across the lot inside Staples. As much as I would like to support small businesses, I won't be coming back here again. Lesson learned.

Very poor customer service per my earlier review. Very rude and dismissive and I only wanted to…read moreship a package 15 minutes before they close.. owner said they don't ship for ups and I said yes you do.. you're listed on the ups website...... I was shamed and treated as a fool. They won't be getting my business

Store is clean and well kept. They were super helpful, welcoming and service was quick. It's really…read morea great option for drop offs too because they are one stop shop for all lot of carriers. Thank you for such a great experience!

I opened my mailbox here for my home-based business because they offer good price. For the past few…read moremonths, I was pleased with the service. My mail & packages are kept secure, and I got notified immediately when something arrives. I love having a real street address for my mailbox, and they accept deliveries from all carriers with no problems. I can also drop off or ship out my package in one location rather than making rounds to UPS, USPS, and Fedex. Convenient location & clean store. Highly recommended!

The lady that owns the place is very kind and helpful. Helped me find best way and least expensive…read moreway to send over night. I recommend this local lady for your mail services

service and food was great ! Payton is our favorite server and she has always been very attentive…read moreto our table. positive attitudes all around, one of our favorite spots to go :)

The staff here are incredibly knowledgeable and helpful! Every time I've come in for shipping or…read morereturn services they've walked me through the processes with ease. I was last here requesting to print documents and ship a package to a friend in Minnesota. The person helping me, Victoria, was excellent! Overall, shipping wasn't too expensive when taking into consideration the speed at which the package was reaching there. Will be back!

We have had the pleasure of utilizing the services of this UPS store for years and the service has…read morealways been first rate! Still is. In recent month as we prepared to leave WA State we had numerous opportunities to ship things to family members and to our new home location in the Columbus, OH area. Sandeep and his team are so kind, knowledgeable and willing to help. Trust me, we presented some challenging situations including our portable infrared sauna. No problem, they made a custom box and shipped. Can't express how kind he and the crew are! Now, we're pretty nice people so what is always true holds here...treat the business owner(s) and staff right and it comes back 10-fold! We'll miss Sandeep and team! Thank you!