This post office is closed to any business except for residential customers coming in to pick up…read morepackages. The clerks are not happy to see you. The last time I was here, I was second in line. The clerk closed the door in my face after helping the lady in front of me. I yelled out "hey" and knocked on the door to get her to help me. There are signs posted everywhere that they are closed to the public and to go to the Bel Red post office if you have any business at all besides getting a residential package. The building looks like a prop from a WWII movie - really needs major renovation. The parking lot is large but needs to be repaved with a lot of loose gravel and holes.

I mailed an item that I purchased on Amazon via USPS in Bellevue in mid September. apparently the…read moreitem never got to it's destination as I have not received a refund. unfortunately I could not find my tracking number. so I went to the Post Office where I mailed the package and gave the approximate dates ( 5 possible days in September) The guy named MJ checked their system for 3 days and refused to check for the other two days. it took him less than 15 min to do it! and when I asked him to check their system for other two days, he refused and arrogantly said that I should have kept my receipt and walked away. you'd think USPS staff would do everything to locate the lost parcel that they carried! they lost my parcel and because I didn't have my tracking number wouldn't take 10 min to look up their system to find the tracking number! zero customer service. no wonder the congress wants to shut down USPS. people are increasingly using private carriers because USPS has proven to be incompetent. when I asked the next clerk the name of the man or his supervisor, she said his name is MJ and they don't give full name! well they lost a customer and will do more with no customer service or curtesy.

Used to be two employees there & the line wasn't so long, but the store USPS is in down sized & cut…read morethe space in half. The staff is still very friendly & has a lot of patience.

I have always found the employees pleasant and helpful at this post office, and it is very…read moreconveniently located.

Had a prior frustration about lack of UPS express letter envelopes. Ryan the GM fixed it! They have…read morethem now! So nice when a business listens. Five stars!

Customer service is terrible here. I had a question for Avery who was working the front desk and I…read morewas rudely told they weren't ready to help us. While side of desk duties like cutting paper may be on your list of tasks as an employee, it should be standard practice to take a second and address customers waiting in line and inform them that you'll be with them in one second or that you need a moment instead of saying "I'm not ready to help you guys." And ending the interaction there. Avery desperately needs some training and guidance on how to interact with customers.

Best mailbox place in Kirkland always available great customer service, also is notary so one stop…read moremail & postal solution.

My go to place! Have been utilizing this business for 3 years. Quality. Dependable, caring,…read moresmart. Small businesses you never really appreciate them until you Move out of the area.

This place has extremely poor customer service and there is an employee there that committed theft…read more I went in to get a postage estimate and they took my mail slot tester tool. The employee claimed it belonged to them, but I received it from a postal worker years ago, and they said I could keep it. I consistently conduct mass mailing, so this will negatively impact my process. The inconsistencies in rules here are very unprofessional. Would not recommend utilizing their services if you don't have to. UPS down the street is a much better option.

This review is for the passport office. I came here to say Steve is the GREATEST OF ALL TIME. We…read morehad another appt cancelled on us over the weekend bc no one showed up to work for another post office so decided to press our luck with a walk-in Monday morning. This place does do pictures but not of infants, babies. Steve was super efficient, polite, and helpful. We were in and out in less than 10 min including photo. Don't forget a checkbook or debit card. Man, people like Steve, really kind of fix your day bc you're like maybe I should just be a Steve today too. The USPS office doesn't open until 8:30am but the lobby opens before bc it's shared with the passport office.

I have used this store handful of times and received great customer service. The staff are friendly…read moreand efficient. There are two entrances so can use the street parking on Main Street or the parking lot to access the East entrance

Manager yelled at me over a box. I was calm the whole time asking questions about the rules…read moreregarding box. He apparently absolutely hated that because he wanted to me to buy his overpriced boxes.He proceeded to shout at me " my rules!" when I asked him what rule says I cant use the box I had. Dude is propably so desperate to turn a profit. He shouted at me and told me to go home and get the box. What makes him think I want to do business with his store after the way he shouted at me and acted so unprofessional over a box.I genuinely feel sorry for the employees that have to work with him. He has zero emotional regulation and professionality. Judging based on the other reviews, it is very consistent with what other customer and even a former manager complained about. Sad place.

Great friendly service. Often our mail from a neighboring address gets misdelivered here and they…read moreare gracious enough to walk it over rather than marking it misdelivered and handing it back to the USPS. Such nice service that is definitely appreciated.

The team at Pony Express provided an excellent experience. They took the time to walk me through my…read moreoptions and ensured my international shipment was handled smoothly. Their personalized approach and willingness to work with my specific situation made a real difference. My package arrived on time and at a fair price--I truly appreciate their professionalism and customer care.

I've been a customer at Mailmax pretty much since I bought a place in Kirkland. The owner and staff…read moreare always respectful, they help me load my packages in the car. Also it's a VERY safe place to have my packages sent. I'm a current customer and I do not see that changing at all anytime soon. The value is very good for what they do for me and my family. I've had to send things with special instructions and/or receiving some very specialized items and they've always handled everything I needed from them, they also do have notary services which I have had to use as well.

This has become my go-to place for all my mailing needs. Josh goes over and above to help me…read morepackage things correctly and get me the best rate. He's kind, courteous and incredibly professional. I'm in and out of there quickly - which is wonderful!