First, on the day of my surgery I received a call at 8 AM to see if I could arrive earlier as there…read morehad been a cancelation. I agreed and arrived at 9:45 AM. At 10:00 AM I was greated by a nurse in the waiting lounge, by the way whoever is your driver to take you home is not allowed to stay in the reception area. By 10:30 AM all the pre-op procedures were completed. At 11:00 AM, a Dr. intruduced himself as the anesthesiliagist. I asked him how long befor the surgery and he said 5-10 minutes. I then asked what time it was and he pointed to a clock at the nurses station. I thanked him and he left. Some time went by and, 11:30 AM, and I called my wife to see how she was doing. She thought that I was done and I told her that I was still waiting. I noticed the nurse who took care of me leave the area & at 12:30 PM I noticed that she had returned. I waved to her & she came over. I asked what is going on & she said that she would go and find out. She returned a few minutes later and told that the Dr. had run into a issue with a patient and that it would be a "while longer." When, finally at 1 PM the Dr. came to tell me that it would be a few minutes & that I would be going into surgery. You would think that after being asked to go in earlier than originally scheduled that someone would have the courtsey to come and tell you that there was a delay. Now my other "extremly" negative comment. I have sent four emails, over time, through the portal and NO ONE has ever answered my questions. So, DON'T bother setting one up as it's obvious that no one looks to see if you have made contact with OSG.

The physician has been great. Her assistant is a disaster. Never will I go back there because of…read morethis one person (I use that term loosely). She has NO business interacting with patients. Because of her, I will find another Dr. Reception, X-ray, MRI, are all outstanding but this thing needs to be back office counting bandaids I had just found out my back fracture has gotten worse. No empathy, no recognition that id been there, nothing other than "you should know the back brace will cost $1000", and you already got a brace a year ago. This brace I bought from Walgreens, after a completely different back procedure, by a completely different doctor outside of osg. I had a lamenectomy (L3-5) over a year ago. I am being treated now for a fracture of L1. Totally different problems and treatment. Duhhh. Geez, even I know where the vertebrae lie in the spine. Even I can figure out that an over the counter back brace is good to protect a lamenectomy, while it heals, but is NOT the right brace for an L1 fracture that keeps compressing. I have severe osteoporosis. A -3.4 to be exact. I am in such pain. I am only 68. I need my back healthy. This person needs a class in patient care, and needs to be in the back office or working at subway (actually they are far nicer).

Have been going there since my stroke and i am about 90 % now and ii still go 2 times a week the…read morestaff is great

cancellations have to be paid for, no matter how far in advance the cancellation is made…read more which can be tricky because sometimes they schedule appts without your knowing.

I arrived at this orthopedic urgent care after spending the entire night in severe pain from a…read moreruptured lumbar disc. Before they would even evaluate me, I was told I had to pay a $592 balance that I had never been notified about and had no record of. When I requested documentation and copies of my medical records, staff could not provide them. Being denied urgent orthopedic care while in significant pain because of an unverified billing dispute was both shocking and disappointing. Patient care should come before collections, especially when the practice cannot immediately substantiate the debt they're demanding payment for.

walked in and met by Rebecca the front desk receptionist. Extremly friendly efficient check in …read more Once in the exam room the Med Tech put me at ease and was very empathetic. TheXray Tech Katie made that experience, pain free and was cognizant of my limitations. Dr Elenaggar was outstanding, listened to my concerns, addressed the issues with compassion , professionalism and a sense of humor. Her administration of the much needed cortisone shot was expertly done!!!! The facility was clean , modern and confortable . This was my second visit in a 5 yr span and my choice for ortho needs.