I visited Patient First in Manassas for a follow-up after having my fingernail removed due to an…read moreinfection. I was told to take antibiotics only if I had pain -- which I didn't -- and followed those instructions. At the follow-up, Dr. Virgil Melvin was cold and dismissive. He didn't check my chart or examine my finger properly. When I pointed out a concerning bump, his only response was, "I don't know what this is. It looks fine to me." He told me I didn't need to come and to see my primary care doctor instead. When I asked for help from another provider, Chantelle Morales, the Director of Medical Support, stepped in with no background on my case. She accused me of causing the issue by not taking my meds -- without asking a single question or reviewing my chart. Her tone was sarcastic and condescending. When I asked to file a complaint, she gave me a non-working number and told me there was no other way to report the issue. I left feeling hurt, disrespected, and traumatized. I plan to request the footage and records from that day to document how I was treated with indifference and hostility instead of care.

Overall I went in for "Flu-like symptoms" they had focus on my high blood pressure and did not even…read moreaddress the flu. They apparently were thinking of sending me all the way to Inova FFX Hospital to their Cardiology unit to address it. My high bp was due to me not taking my meds and the minutes after i got back on them i was fine again. The people there care but honestly it depends on the time of day Also my girlfriend went there for a physical and they told her she had scoliosis which made no sense at all she followed up with primary care doctors and they said "Why would they even think that in the first place" but other than that place is nice still rather end up here than in the ER.

There is nothing special about INOVA Urgent Care. It's average not great not bad. The billing…read moredepartment is a nightmare. I'm on Medicare so I went in there and was billed by them because I had not yet met the medicare deductible yet. No problem. I went to the INOVA mychart portal and then called the billing department on the INOVA mychart website. I called the number on the INOVA website and was given the billing department number. I called them and asked about the bill. They looked the bill up for me and then agreed the amount they charged me was to much. They adjusted the bill. Not good they billed me too much but they did correct it. I asked where I could send a check to. I was given the address and mailed them a check. They received the check and cashed it and then adjusted the account down all still good. Then I log into the INOVA website and I get a message. The message says I still owe them the original amount. They have a number to call where literally no one ever answers the phone. I called them numerous times, the last time I was on the phone for 1 and a half hours. No one ever answered. SoI called the INOVA Urgent Care billing the people I mailed the check to which they cashed. I was told we don't handle the billing for urgent care. What a scam, they will tell you what what you owe and who to send the check to and adjust your balance down to cover the ass but they let the scam artists at INOVA gohealth to keep charging you the entire amount not deducting the check you emailed them. INOVA cashes your check for a medical bill but is not responsible for seeing it gets processed.

**Check-in? A breeze.** I did it online in seconds--modern convenience at its finest. The moment I…read morewalked through the doors, I was greeted by a serene, open space that radiated calm. Think: *perfect Feng Shui*, soft lighting, and a vibe so peaceful it felt like a spa--if spas were also armed for viral warfare. The staff? **Warm, helpful, human.** And then--*bless them*--the soundtrack of my youth drifted through the air. 80s and 90s pop played softly in the background, and as a proud child of the 80s, I felt instantly soothed. Whitney, Mariah, and George Michael were basically my co-therapists. I arrived 15 minutes early for my 8:30 appointment. At 8:25, a **gentle, efficient, and deeply empathetic nurse** took my vitals. She was kind, meticulous, and reassured me the doctor would be in soon. The office had *real doors* (a luxury!), not the soul-crushing privacy curtains of lesser urgent care centers. It was **immaculate**, with **Purell stations posted like guardian angels** at every turn. Good thing, too--because I was carrying **epic-level cooties**. A virus had wrapped its claws around my lungs and dragged me to the edge. I stood, teetering, on the cliffs of insanity, peering into the void. And then--like a heroine descending from the heavens--**FNP Jemima Désir Telus** entered the room. Light practically radiated from her. As I began to crumple from dehydration and exhaustion, she **caught me**, both literally and emotionally. She administered a breathing treatment with the grace of a healer from myth. She rubbed my back as I coughed, trembled, and sobbed. She offered water, calm, and unflinching compassion. She **sat with me**--a giant baby in adult form--until the storm passed. She explained my meds with clarity. Gave me detailed instructions. Told me to call her if things worsened. She was fierce, nurturing, and patient. A true **warrior in scrubs**. Honestly, I kind of want to invite her to **Christmas, Thanksgiving**, and maybe my next birthday party. Now I'm off to Walgreens. Should I be driving? Debatable. But I refuse to curse an innocent Uber driver with this plague. At least I've got **Albuterol on the way**. **Hail, modern medicine. Praise be to Jemima. Breathing has returned.**

I recently visited this clinic and felt incredibly uncomfortable due to the staff's behavior…read more Throughout my appointment, I noticed several staff members staring at me in a way that made me feel self-conscious and unwelcome. This unprofessional conduct created a tense and awkward environment, detracting from the quality of care I received. I hope management addresses this issue to ensure all patients feel respected and comfortable during their visits. I will not be returning and would advise others to consider alternatives where they can expect courteous and respectful treatment.

I recently visited this clinic after finding out I had COVID-19, hoping to receive some much-needed…read moremedical attention. I arrived around 6:50 p.m., fully aware that their website states they close at 7:00 p.m. Despite this, the receptionist was quick to inform me they were not accepting any more patients for the day. I explained my situation and that I had COVID, hoping they might make an exception given the circumstances. However, she refused to show any understanding or compassion. To make matters worse, another staff member behind the receptionist was equally dismissive and unprofessional. All I wanted to do was ask the doctor if they could see just one more patient, but I was met with a firm "no" from both assistants. There was absolutely zero empathy, care, or concern shown by the staff. It's extremely disappointing that a clinic, which is supposed to provide care and support to those in need, could not find it in their hearts to help a patient with COVID. Their lack of professionalism and compassion is unacceptable, especially in a healthcare setting. I have since looked at their reviews and noticed similar complaints about their lack of empathy and poor customer service. If you are looking for a clinic that truly cares about its patients, I would suggest looking elsewhere. There is a clinic on Liberia ave that is way more profession.

Great staff and friendly Have been goin to them at their…read moredifferent addresses as they've moved and expanded Even when they are crowded which is often it takes about time I expected

This facility is absolutely disgusting. I was sent there for a pre employment drug screen. Once…read morecalled back, the technician, David, grunted a pointed at the computer screen. Assuming he wanted me to verify my information, I corrected his error on my SSN. Then, he opens the collection kit, removes two containers and gives me the third. He totally broke the chain of custody by not allowing me to have all containers in my sight at all times. When I providedhim my test, he said to set it on a papertowel on the counter. But, the paper towel was urine stained from previous tests. When I complained, he told me not to talk and that it wouldn't harm the test. OMG! Disgusting. Not only broke chain of custody, how about hygienic practices. I need to report this also to the Department of Health. I also informed my prospective employer.

If I could give zero stars, I would. My entire experience with Dr. Singh and his team was an…read moreabsolute disaster from start to finish. I scheduled an appointment only after explicitly confirming with the staff that the doctor could refill my medications. I had just moved to Virginia from Florida on short notice to care for my mother after her heart attack, and I explained clearly that I didn't have a primary care provider here yet and urgently needed my routine prescriptions refilled. The staff assured me--100% guaranteed--that the doctor would take care of it. When I arrived, Dr. Singh immediately told me that his team had "misinformed" me and that he would not be prescribing anything. These are basic, standard prescriptions, that i've been taking for 10 years. I had sent them my medical records and doctor notes ahead of time. Not only was my time completely wasted, but I then received a $150 bill for an appointment where I was essentially bait-and-switched and left without the care I was promised. When I called to address this, the woman who answered the phone was shockingly unprofessional--talking over me, raising her voice, and treating me with outright disrespect. I've never dealt with a medical office that showed such little empathy, professionalism, or basic human decency. I rarely write reviews, but people deserve to know what they're walking into. This office is clearly more interested in billing than in providing actual patient care. Save yourself the frustration and go literally anywhere else.

Awesome urgent care location! I called and was going to arrive at 5:23 but I did not realize they…read moreclosed at 5:30 - they still told me to come on the phone even though I'd arrive only 7 minutes before they closed for the day. When I arrived I was greeted with friendly staff that quickly processed my info and then was seen by Dr. Singh - he was excellent, knowledgeable, and good bedside manner. I was able to get an X-ray done, and Dr. Singh called me after hours to give me an update on the radiologist report. Overall fantastic experience, I will be going here again for any urgent care needs!

I called ahead regarding some pre operative work I needed done. when I arrived I filled out forms…read moreand was left waiting about 20 minutes, I was the only person there. finally the doctor came out and said that he was working on more important things and refused to see me. I let him know I had called ahead and driven about 40 minutes to get there and he literally walked away. The guy was a complete jerk, his receptionist was so apologetic that she was tearing up,

Dr. Mesbahi was amazing! I needed my gall bladder out ASAP and had been struggling to get it…read morescheduled at a big center in DC (North Capital Ave). When they canceled yet again, my local doc referred me to Dr. Mesbahi who immediately fit me in during his lunch hour Friday and operated on me the following Tuesday -- election day. Dr. Mesbahi had never heard of me before, yet he took all my medical records and input from my DC gastroenterology and got me taken care of like I was somebody important. The operation went amazingly well -- all my special considerations related to allergies were properly handled and I was in and out quickly. I healed well and have felt great ever since. I absolutely recommend Dr. Mesbahi as a compassionate and effective health care professional.

I have been a patient of Dr. Nazam's for 30 years. He is very professional, caring and respectful…read more He listens, spends time with you and addresses your questions and concerns without making you feel rushed. He is knowledgeable and spends the time to get to know you, your lifestyle, goals and more. His office staff are profesional and responsive. The quality of care received has never been anything less than stellar. Dr. Nazam is ready to walk you through whatever you need and genuinely cares about his patients.

I was referred by a friend to see Dr. Nizam and have made him my primary doctor ever since. I agree…read morewith many of the other reviews here he's a very good listener and takes a time to understand before prescribing anything. Very friendly has good bedside manner.

This Urgent Care was very highly recommended to me from my boyfriend. My son has been sick for the…read morelast couple of days and we both wanted to get him seen quickly. I was able to quickly and easily make an appointment online. I then completed the patient info and insurance online to save me time in the office. It went flawlessly. And more importantly, very quickly. The staff was very friendly and accommodating. They provided us masks because I left ours in the car. We also were the only people in the waiting room so we didn't feel crowded. We got called back quickly and it wasn't long before the doctor came in. She was extremely caring and compassionate with my sick son. She listened to all of my concerns and even recommended a different medication for my son's issues that wouldn't cause him tummy troubles. I definitely recommend them -- 5/5 for sure. Their hours of operation and great staff make them an easy and obvious choice. We will definitely return.

Staff was not very nice to us and the owners, the Ravneet and Ravi Bains, are terrible people. They…read moreput themselves ahead over others.

Dr. Heron was rude, condescending, and dismissive. The first question she asked when she entered…read morethe room was, "if I have a primary care physician" -- implying that I should be there instead of urgent care. Throughout the visit she would ignore my input regarding the symptoms I was experiencing, often responding with a condescending remark. I highly advise against using her services. I will add that the reception staff were very kind and professional.

Dr. Heron has to be one of the worst doctors I have encountered. She was not empathetic at all and…read moreI felt my pain was very dismissed. She already had a bias as soon as she walked into the room of what my diagnosis would be. She wouldn't listen to my full story without interrupting me. The diagnosis wasn't clearly explained and I was unsure of how she arrived at that conclusion. I was just discharged with Tylenol. She failed to rule out other things etc as no labs were ran other than a UA. It's incredibly disheartening and sad that patients have to deal with this while they are in pain. She also rolled her eyes, sighed constantly in annoyance when I asked simple questions.

Checked in at kiosk and waited over 30 minutes in lobby with no receptionist and customers in…read moresight. Receptionist finally showed after 45 minutes. She told me I would be seen soon. 10 minutes later someone walked in and was placed ahead of me. He was even more disgruntled than me for getting the runaround and poor service.

Facility was dirty with bandage tabs and other trash on the floor of patient rooms. Staff was…read moredisorganized. Will never go to this location again.