Update on my earlier review . . . . hard to believe, but their bad customer service has gone even further into the mire. They put you on hold forever, no announcements as to where you are in line, and the queue goes on forever before you finally hang up or leave a voicemail (with a promised "We'll call you"). They don't return calls from voicemails. We are simply trying to order parts and suppliers for our Philipps CPAP, and this is the local supplier. I have no idea how a company this bad stays in business. It is simply amazingly bad. Read the reviews . . . if you have any other options, even a marginal one, take that instead of this horrible organization. read more

I met with Denise for a review of my ASV machine. She was great, went out of her way to educate me.

There are so many negative word's I could use to describe just how incredibly awful these people are . My story relative to them equates to nothing less than the worst example of customer service experience one can imagine ie. won't answer their phones, won't return messages left, will not respond to requests on their site. It's as if they are not even actually in business. Beware, do not use these people for anything. They just do not care. read more

This company does not train their people to provide customers with accurate information regarding insurance coverage on supplies or how to order correct supplies They give customers wrong information on what is and is not covered. They can't place orders correctly - they shorted me on 4 mask which could not be ordered because Medicare goes by last order date - not what was ordered. They do not place place supply orders on time. They are already a week late with getting my supplies to me. They claim they can order supplies 10 days before renewal is due. Well that date was April 14, it is now May 1st and I have no idea what they did or did not do because of no response from them. Which means that I am not getting the treatment from the machine because of worn out equipment. They DO NOT RETURN PHONE CALLS. I called a week ago and have still not heard a reply. I sent email and have not heard a reply. There have been other times I have called and called and finally about 4 days later get a call. When you call you are put through multiple prompts and told to wait up to 15 minutes. Then recording comes back after waiting that time and longer that no one is available and to leave you name and number. THIS SHOULD HAVE BEEN DONE IN FIRST PLACE INSTEAD OF WASTING PEOPLES' TIME. If your doctor is sending you to this place because he is friend of owner maybe time to change doctor. read more

We have been calling valley respiratory weekly since july, about 4 months ago, in regards to a machine that has not been working correctly. We are also using the same tubing and mask that we were given in July with the new machine and those are literally falling apart at this point. Our doctor has also been reaching out to valley respiratory approximately every other week and sending orders and they haven't received any feedback or call back either. Do not use this company. At this point I had to call my insurance company to stop payment read more

I picked up my cpap machine today. Everything was explained to me and I was encouraged to ask questions. All of my questions were answered and I left confident that I could take the cpap machine, and mask home and set it up easily. Outstanding customer service . I would recommend this company to family & friends. read more

As a former patient, I initially had good service here and was set up on a payment plan for my sleep appliance which was provided thru the company Quipt. Our balance was paid off early, as we typically paid twice the agreed upon amount each month. We suddenly received a collections notice for an amount of less than $80. I found that odd, knowing our balance was paid in full. I double checked the patient portal-$0 balance and then called Valley Respiratory and was told they also did not see a balance. The woman explained that her supervisor was out so she did not have access to look any further into the account. The supervisor called back and said it was their fault as they had "dropped" that amount from our bill but didn't see a reason why. So we paid the only balance we knew we had. She even said she saw no attempt to contact us regarding a balance. The "dropped" amount was from over a year and a half ago. So now I've been sent to collections for a bill under $80 that this company admitted to dropping from my total bill and admitted to never contacting me about the balance. Please be careful with billing here and don't trust when your patient portal or the billing department say you have a $0 balance. read more

THIS COMPANY HAS THE WORST BUSINESS! They will be responsible or probably already have let someone die from not being professional and handling claims appropriately. This is ridiculous. They answer the phone just to say that they have to take a message but never call back. It's been about 6 month waiting for a replacement for a defected machine they provided. These people should be ashamed of themselves. THEY'RE AN ESSENTIAL BUSINESS killing people slowly due to a lack of assistance. EVERYONE should be fired and this business needs to dissolved - so that insurance companies don't force us to go through them. THEY DONT DESERVE THE ONE STAR read more

My husband saw Denise Capranica for new equipment and she was extremely helpful in explaining his new equipment and making sure everything fit him perfectly. She also answered all my questions about questions I had about my equipment also. She was professional and she made the appointment extremely pleasant for both my husband and me. read more

Been trying to get pricing on new mask and headgear for husband. Left two messages over period of a week asking for info and to this date have heard zero from them. They're very quick to devise ways to charge for supplies insurance is supposed to pay for, but totally unavailable for much else. read more

I met with Denise Butler to receive my new CPAP machine. She walked me through the operation of the machine while calling attention to the changes from the prior model. Denise provided me with a detailed set of instructions in which she carefully highlighted key information. She even jotted down some notes regarding AHi values after I asked. The experience was unhurried and pleasant, and Denise obviously has a wealth of knowledge and experience. read more

I want to give Gina Norris a shout out and JWD for working with me during some issues with my CPAP. She was very gracious and professional throughout my requests and concerns. I want to thank her for dealing with me and finding a solution to my problem. Thank you Gina Norris. Chuck Akers read more

I like to give 5 star to april Tamra for front desk excellent service she provide but at same time customer service or ordering department is very difficult to rich them on the phone when you need to speak with someone and that is very frustrating so other staff take 2 star away from her. read more

Met with Denise Butler for my initial setup. Denise did an excellent job of explaining everything and getting me fitted with a mask and supplies. read more

Denise was very professional, informative and helpful. Felt very welcome to contact with any questions

I wanted to write a positive review because of all the negative ones I read before my appointment. Denise Butler was who I saw for my set-up appointment. She was very knowledgeable, kind, helpful, and very well-informed about the machine, supplies, and setup. When I walked out I felt confident in how to set up and use my machine. I needed to call to have a different mask fitted and the first time I called the wait time was 30 minutes. I did not have the time so I called back the next day. This time the wait was 20 minutes and that was how long I waited. The person I spoke to was nice, and helpful and scheduled my appointment with no issues. I have had my CPAP machine for 2 weeks and all is well with it no issues whatsoever. Please don't let a few bad reviews make you nervous about using Valley Respiratory it is hard enough to find out you need a CPAP machine and taking the septs to work on a health issue. read more

My husband completed his sleep study in May. May for crying out loud! We have been trying since then to get the machine. Two weeks ago, this horrible company sends us a bill for services NOT rendered. Insane! How? Why? I've literally called nearly everyday to find out why there is a bill, and no one can answer my question. They just put me on hold and transfer me to 'the billing' department, which at this point I truly believe is a department they send you that is unorganized, never returns calls and just sends out random invoices in error. The mantra that says "where patients are our priority" should be rewritten for this company...it should be "must have PATIENCE as a priority to deal with this company!" read more

"Where patients are our priority" What a joke! My father has severe sleep apnea and has been a patient since moving here in 2012. Their values state: Works with others to find solutions and Seeks solutions to challenges and takes initiative to improve. They apparently do not live by there moto or values. We are traveling to high altitude which can be near fatal for my father and his doctor prescribed oxygen for the trip. In 2018 , VRS easily gave us a rented portable unit. This year I was told they could not supply a unit because we are not receiving oxygen service from them! We get all our supplies from them and iIwill be changing that as they seen to not care about his health. read more

Excellant service with super kind and caring staff. I'm vacationing in Scottsdale and upon arriving I realized I forgot a hose swivel for my CPAP mask. I called every respiratory/CPAP supplier in the area and no facility was able to help me, they required that I purchase an entire mask. Very discouraged I made one last call to Valley respiratory in Mesa and they got me the piece I needed. So happy with their service and the way they treated me with such kindness. Thank you Nicole and staff, I appreciate you so much. Lynn Schindler read more

started 2 years ago -- everything was fine -- i got an appointment - got seen on time -- went to pick up the cpac -- in the instructions - they told me that i had to comply (use the machine for 30 days)-- I said ok -- I will come back and pick up the machine -- they asked me why - I explained that I was going to Vietnam for 2 weeks and they don't have power sources in some of the hotel rooms. they told me that they have to tell me that -- but would not hold me to it. So i made a mistake and believed them. I spent several weeks in Vietnam -- when I returned I had 20 or so telephone calls from demanding that I bring the machine back immediately. So I did. When I explained what happened they told me that that could not have happened because it was wrong.. Last week - i got another referral -- same place. I show up -- they said wrong day -- ok -- perhaps i put it wrong on the calendar. They gave me an appointment 3 weeks later. Told me the date -- asked me if 1:00 PM was ok -- I said yes -- then i wait -- make it 1:30 --- 3 weeks later -- I showed up at 1:15 -- and was told that I was too late and they would reschedule me again in 3 weeks. I asked for a card -- they don't do that .. I asked for a telephone reminder - they don't do that. So I showed up for my appointment half hour early -- they made me wait an hour. OK. I went in and went the person who fitted me.. she was a nice lady and did what I thought was a very professional job. She told me that don't always answer their phone - so she gave me her e-mail. I came home -- got a good night sleep, for a change. The next morning i was told me that I had bled on the sheets. The edge of the mask had cut my face---- and i had bitten my lip because of the difference the caused in my face-- so remembering what she told me -- i e-mailed her.. the next day - the e-mail was returned saying that i did not not have authority to e-mail her. Thinking I had made I typo i again - send her the message -- again it was returned with the same message. So I tried to use the machine on Saturday and Sunday night - got about 3 hours sleep total. This morning I got up and called them -- you have to go thru a number of prompts -- before I got somebody -- she told me that the only thing I could do is make another appointment for another 3 weeks. She would not allow me to talk to anybody -- and told me that they would not see me if I showed up. I guess they expect me not to use it or continue to bleed. read more

horrible customer service they never get back to you. I had to call and call in order to get my cpap. I was diagnosed with severe sleep apnea in March 2021. My order for a machine was sent to them early April. By the end of April no one had called so I called them, they said they would call me when insurance had approved the order. The next day they called to go over my cost of the machine. They tried to give me no choice of machines. I wanted a ResMed based on reviews I had read. They then said that another representative would be calling to set up an appointment and go over machines and options. I advised them that I was leaving the following Tuesday morning and would be traveling/on the road for 2 months. They said they would put a hold on my account. 2 weeks later they were leaving messages about my machine. I returned their call and advised them again I was not in the area and traveling the until late June and I would call them back to set up an appointment. I returned and called them on 6/22/21. They told me they would reestablish my account and call me back. On 7/14 I called them again. They again told me the same thing. I said so in other words you haven't done anything in 22 days. NOPE. I guess some companies don't want to sell products. Preferred Homecare is another company that sells CPAP's. FYI. read more

2 stars is really for them actually calling me back but I was referred on 1/28 and they didn't call me at all for 3 weeks so I called and it was a 10 person wait. The voicemail says, leave your message and we'll call back in 24 hours. I said my number 3 times in the voicemail. I even mentioned that I have a 408 phone number and not 480. 3 more weeks passed (it is now the 7th week since my doctor sent the request) and they finally called me. First saying they didn't have my number and I said I left a voicemail... nothing. I am not expecting anything from them at this point. I was told by my doctor it was going to take a week or 2 to get what I need but not in the 7th week... I just don't care anymore. How is anyone suppose to get healthier if services like this 1) doesn't properly listen to the voicemail, 2) follow through like their voicemail says and 3) acknowledge and learn from their mistakes/errors and will LIE to you. read more

if you have the patience to wait for an extended period of time to reach customer service, you may not yet be home free. I am months pat due in getting my CPAP replaced. no update from Valley Respiratory. I have been using a portable concentrator for a year. They never mentioned that the cannula needs to be replaced every two weeks. lastly I have not been able to get the headgear for my nasal pillow assembly. Good luck. read more

If you love waiting on the phone for hours - well these are your people. They love selling you their equipment but there is a lousy follow up and mostly a lack of customer appreciation. If there was another outfit I found that could replace these misfits I would move in a heartbeat. read more

After selling me a bi-pap machine and my initial product demonstration, I couldn't get a call returned, pricing information for supplies, or even a response from a website question submittal. They're great about selling you a machine and getting an initial sale, but the customer service and ordering sucks and is a joke! Some of the worst most apathetic customer service I've ever experienced in any business. read more

I have been a customer of Valley respiratory services for a long time. If I could give them no stars, that's what I would do. Their telephone system is horrible, their telephone reps are rude, disrespectful and condescending. Management of the company doesn't care about the horrible customer service so much so, they won't even return a phone call. If you need durable medical equipment or Oxygen, I highly recommend you find someone else to do business with. This company does not value its customers read more

As is evident from the many other reviews, this company is useless. That has been my experience as well. The customer service is non-existent and with the number of CPAP suppliers in the Valley, there is no reason to use this incompetent company. I'm surprised they are still in business, but the negative reviews are definitely accurate! read more

I was called today because I had a script for supplies. I am doing a new study because per Medicare I can have a new machine after 5 years. I have had my machine for 8 years. On Friday 10/8 I went in to the office without an appointment to see if they could download my SIM card from my 8 year old machine. I was told there was no compliance record past my first 090 days. Today the caller said in the notes I was offered a courtesy sim download. I WAS NOT OFFERED THAT. I AM A RETIRED Physical Therapist and I know record keeping and the ethics of such. It is of course Respiratory therapist on duty that day word/typed in record versus mine/not recorded. I was asking to leave it, I was also angry after 8 years of receiving supplies. The person before me was given a late November appointment. This was a no win situation and I eventually accepted that I would rely on my Dr. to process a new study/new machine and then this call by the supply person, who was very nice told me what was in the report of my drop in visit. As an 85 year old with clear mind, that note was insulting. read more

I have been a client in the past and wish I hadn't gone back to them. I need some CPAP supplies and have been on hold for over an hour already trying to order them. Their customer service is absolutely awful. Have your provider (doctor) send their prescription to any other DME supplier. Valley Respiratory bad customer support. read more

I only wish I could say all good things but after weeks of struggling to get equipment, no one told me what the exact problem was or how to resolve it. Then when I finally was able to pick it up, it didn't work. They need some training in how to get the job done, return phone calls in a reasonable time. I was told I'd get a call RE replacement of failed equipment but instead the entire day went by and apparently they don't work weekends. Funny, since their business is life supportive equipment and they don't service on weekends? I'm pretty amazed read more

Love Valley Respiratory. Good equipment, good customer service. Our driver Wes was amazing, so friendly and cared about our needs. What a great experience. We had to switch DME companies due to insurance and wow the one we use now, Preferred Homecare is awful a zero. Thank you Valley Respiratory! read more

When another company from out of state bought my CPAP Supply company, my pulmonologist suggested Valley Respiratory. The first order took longer than expected, and my second order arrived with one less nasal pillow, although they billed my insurance company for two. My pulmonologist gave me a name to contact to help resolve the problem, but it's been a month, and nothing. This month has been difficult because I am using only used and wore out nasal pillows and they are leaking and causing sleeping issues. So far, I cannot recommend this company and if the next order is untimely or incomplete, it will be my last from them. read more

They sent me to collections after I had paid my bill in full. Need I say more. No compensation for the hassle that caused me. Should at least give me a target card for the hassle. read more

I relocated here from California. My last company created billing problems. Valley helped work it out and got me set up. After 6 months of fiiing tanks and Running short I contacted them re: battery operated unit Told I wasn't able to change my service because I had been with them over a year. That waS wrong i haven't been in Az a year. I think it was Stephanie that helped clear it up an got me my new unit in short amount of time. Both my problems were taken care of very professionally. Been a real pleasure after my last company. Great customer service read more

Just the worst service ever. You would think that a person calling to spend money with them would be a priority for answering a call or returning a message left, but it never is in my experience. I am moving my business elsewhere. Just horrible service. read more

I am so very unhappy with Vally respiratory services They came and dropped a machine in March 2011. May 2011, I was given a Cpap machine. The Maxine wa to be picked up in 2 weeks. That was in 2011. It's now 2014 am Now Vrc is trying to collect from 2011-2014 for a product I do not need nor use and they refuse to pick up since 2011 How do I get ride of this company and their bogus billing practice?.i seems like a rip off to me read more

If you are looking for a company that prides itself on customer service these are NOT the people you want to deal with. I went round and round on an order for months until they informed me they could not help me because I had moved out of state. read more

This company said they would sell us equipment we wanted. Then they tried to sell us equipment that would not work for our situation (wrong equipment) - they admitted it would not work for what we needed but asked if we would accept it anyway. Unethical people - stay away. read more

My doctor wrote me a prescription for CPAP when I sleep, and this is the provider approved by my insurance. It started off well. I was able to sign the necessary forms online and they shipped the machine to me with directions to set it up. It went downhill from there. I have spent the last week playing telephone tag with them to try to get a different mask. One person told me I needed a doctor's order for a different mask, so I called the doctor's office and they sent the order. When I called Valley Healthcare back, they said the original order was fine for a different mask, so that was a day wasted calling back and forth to the doctor's office and Valley Healthcare about the order. I spoke to 3 different people yesterday to schedule an appointment to get the mask fitted correctly; and another person this morning. Still don't have an appointment. One person asked "Did you come in yesterday for a mask fitting?" If I did, why would I be calling to schedule a mask fitting?! Why do I have to talk to 4 different departments (customer "service" at least 3 times, supply, respiratory therapy, and scheduling) to schedule an appointment and still not have one? I'm ready to throw the damn thing out the window for all the good it's doing me with a mask that won't stay on. read more

Not one thing I have done with this company has gone as it should have. I HIGHLY advise you to go to another company. I've showed up for appointments only to be told they couldn't see me, I've had equipment promised and then not delivered. read more