This is the worst, most unprofessional, inconsiderate clinic I have ever been to. I normally don't leave reviews but the poor quality and disrespectful attitude of the staff, I feel compelled to make it public the way they treat clients. I understand that there is a waiting list and they can only take a certain amount of patients a day, but they need to make their process clear and transparent. The clinic opens at one so I arrived early at 12:30 to sign up to receive a rabies vaccination for my German Shepherd. When I walked up to the table to sign in my name there was a gentleman there who I just signed in and said just write your name below mine. I didn't think to look at the sign in sheet because this gentleman had instructed me to do so and I assumed that he had already spoke with someone. I admit this was my fault for trusting somebody who is not a staff member, however, it was a mistake that anyone can make when there was just a list out on the table and no staff to talk to you. I proceeded to wait 3 1/2 hours at the clinic. When I went to inquire, staff member Karina, rudely informed me they won't be seeing us because I signed in at the bottom of the sheet and said that's not our problem when I expressed my frustration at waiting for 3.5 hours. She said for me to use some common sense and it was my fault for not following instructions on the sign in sheet. I asked her what instructions, I did what the gentleman told me. Again this is a misunderstanding but the way she handled the situation was completely unprofessional; she rolled her eyes, she smirked at me, she snorted and said well that's not our problem. Not a single apology or attempt trying resolve an issue caused by their poorly executed sign in system. I said I understand that this can happen and that you guys are at capacity, but if you see other names on there and you're not going to get to them, can you not have the consideration to at least contact us and let us know that we won't be seen today. She said we have no way of contacting you in which I pointed out that my phone number was on the list. Again I understand that miscommunications happen, but for the staff to tell a client to have common sense and to have that type of interaction that was completely disrespectful is highly unacceptable. When I told her I would appreciate if she had a little bit of consideration and compassion considering I just wasted my entire Saturday here; her response to me was that's your problem and we didn't tell you to wait. Given that I am dedicated to my pets health and I wasn't even aware that there was an issue, of course I'm going to wait all day if that's what it takes to get my pet seen. My advice to other people is, don't sacrifice quality for price, and I highly recommend you go to the other Vetco on Wyoming and Menaul. I have never experienced this level of wait time, unprofessional interaction, and I've had an overall great experience. The only reason I came to this vehicle is because it is near my new house. To have a sign in sheet as your only process of check in is incompetent; there is bound to be miscommunications and mistakes. read more

It was a Saturday morning and my dog awoke with a very sore back leg. Vetco on Mantano was open so I decided to load my precious baby girl and visit VetCo. I arrived and signed in as instructed since I've been her prior. As I was walking out to get my girl from the car this big heavy died blonde and gray rooted haired woman comes out and refuses to see my baby. She screamed that VetCo had no XRay so there was NO WAY!!! they could see my precious love now sitting on the pavement waiting for her daddy to take her in to be examined... she's such an angel. I turned around and asked this so called evil veterinarian what made her think she needed XRay since there was obviously no sign of any injury and my dogs only 6 years old. This woman humiliated me and my baby girl in the parking lot by barking at us since it appeared she wanted to close early so she could go drink a bottle of gin all the while making us feel like we were worthless. She then turned her back on us and putting her hand in the air as she just walked away - sooo cold hearted . It broke my heart to see my big baby girl look at this croak with her big pleading eyes and this heartless snake of a woman just walked away. YES- WALKED AWAY! Note- Had I known VetCo had no XRay in house I would have never paid 500.00 to have them perform surgery on my girl to prevent her from getting pregnant. What if there was an emergency that required XRay during surgery and they have none...OMTRIPLEGGG!!! I loaded my baby girl into my car and we drove back home. I then called Bosque Animal Clinic and after the Vet listens to my doghters symptoms a Vet gets on the phone and tells me to relax and to bring my baby girl in on Monday. It was most likely a small sprain. Sure enough by the time I took my doghter in on Monday the love of my life was walking and running about as if nothing ever happened. Vet clipped her nails and off she went like a galloping dog. I hate and will never , ever bring any pet of mine to VetCo the dung hole. I will never ever forget the we were treated on this day. I should have filed a lawsuit for animal cruelty since Vet refused to render aid without assessing situation first. Perhaps I should call an attorney and find out what our legal rights are. read more

I have found this clinic to be extremely helpful, offering wonderful service at a very reasonable rate. They abide by county regulations to make certain our pets have the absolute best preventative treatments needed. If they "demand" parvo shots, that is because your pet NEEDS them! We visited the clinic on a day when a gentleman came in with his puppy, who was dying from Parvo. To complain about a $24.00 shot that will save your animal's life...is disgusting. If you are a responsible pet owner, you will understand. If your $24.00 is more important to you than your pet's life...perhaps you should find a new home for your pets. read more

I have never experienced a more unprofessional receptionist in my life. She is rude and mean and should change careers. The veterinarian is not much better, she seems to be a know it all (and what she seems to know is contrary to reality). Do not give them your email address unless you enjoy being bombarded with emails. I guess you get what you pay for! They took a stressful situation ( a room full of waiting cats and dogs, many in a panic) and made it 10 times worse. I will NEVER give them my business! read more

The veterinarians and staff at Valley Vetco are awesome. I have been taking my pets there for years. They offer convenient services with great prices.The staff and vets always answer any questions I have about caring for my pets. Sometimes there is a long wait because they are a walk-in clinic and so many people go there. The care and great pricing is worth the wait! read more