My cat has digestive issues and we have been a frequent flyer at True Care, we should probably get…read morea punch card so we can get the next visit free :) Most recently, my menace of a cat chewed on an eggplant leaf and we had to go in. When I got there, vet techs were waiting for me. Some of them took her back, and one took my story on what happened, and her symptoms. I had to call Pet Poison Line so they could tell the vets how to treat her-that's fine-and they wanted to do a full workup on her since she is 12. I said that's fine, that's what insurance is for. It was about 11pm when I was sent home to rest while they took care of her. At about two, they called me to tell me that she survived the nightshade poisoning, but they had found a thicker spot in her intestines in the x-ray, and they wanted to do follow-up images in the morning, so I got another estimate for them to keep her til the next day and run another round of x-rays and do an ultrasound. She stayed and I went back to sleep. In the morning, a very kind vet whose name I don't remember called me and went over what is happening and why that spot could be there. She gave me advice on how to proceed after today. She asked what food my cat eats so they could give it to her there too. I was kept in the loop the whole time from when I got there to when I picked her up at 4:30pm. It set me back about $3500. Thank God for pet insurance. But considering all they did and the overnight stay, not terrible. My cat's idiocy may have saved her bacon if we caught something early, but so did True Care's thoroughness.

Extremely disappointed with True Care for Pets. Their customer service has been absolutely…read moreterrible. Calls are rarely returned, communication is almost nonexistent, and getting something as simple as a prescription refill has turned into a nightmare. My dog depends on his medication to eat properly, yet I was told I now need to pay for another doctor's appointment just because the previous veterinarian left over a year ago -- something they never bothered to properly communicate to pet owners. How is that acceptable? To make matters worse, they don't even have appointments available until mid-July. So what exactly are patients supposed to do in the meantime? Wait until their pets are seriously suffering just to be seen and get medication they already rely on? There seems to be a complete lack of urgency, compassion, and accountability. Pet owners trust clinics with the wellbeing of their animals, and this experience has been beyond frustrating and honestly heartbreaking

Gemcore cancer to my house to put my 14 1/2 year old dog to sleep, so I can't say it was a great…read moreexperience. It was a terrible experience. But that was not the fault of the provider, just the fault of what I was having to do. The vet was very nice and very patient. She even gave me a late night appointment so I could spend some quality time with my Dog. Writing this review brings up my pain again, but they did such a good job that I want other people to know about them. They were, expensive, but that was partially because it was a late night visit.

I went on Yelp and called several vets. The veterinarian with Gemcore is the only one who answered…read more I'm so sorry I can't even remember her name because everything happened so quickly and it's all such a blur, but she answered my call at almost 10:00 p.m. while she was driving, when no one else answered. The last thing you want when your fur baby is suffering is to reach voicemail after voicemail. Hearing a compassionate human voice on the other end of the phone brought me so much comfort. She came to my home first thing the next morning. I was worried about my younger Golden Retriever jumping on her or interfering with her care, but she was absolutely wonderful with both of my dogs. She encouraged him to stay in the room with us once he was comfortable with her, and I truly believe that helped him understand what was happening. She was incredibly professional, but I'll never forget one small moment. Out of the corner of my eye, while I was saying my final words and paying my last tributes to my girl, I saw her quietly wiping tears from her eyes. As a healthcare provider myself, I know how often we're expected to wear a mask and stay composed. Seeing that genuine emotion didn't make her seem less professional, it reassured me that she truly cared. In those final moments, your mind races. You question whether you're making the right decision. Seeing her emotion gave me peace because I knew she wasn't simply going through the motions. I knew that if she believed my girl wasn't ready, she would have told me. Most of us are fortunate enough to experience this kind of heartbreak only a few times in our lives. She carries families through it over and over again. That takes an incredible amount of compassion. Thank you for your kindness, your empathy, and for helping my sweet Lilo leave this world peacefully and with dignity. Please take care of yourself, too. The first photo is the day Oliver met Lilo as a puppy, their first photo together. The second was taken just before the veterinarian arrived to help Lilo pass. I didn't realize until later that I had unknowingly captured both the beginning and the end of their story together I will miss my Lilo for eternity.

Everyone there was great. I called in advance saying I'd be there in 20 minutes and they put me on…read morethe schedule. My dog was in extreme pain from a pulled muscle. They took him back as soon as I entered and gave him pain meds and ultrasound of organs to insure no damage. Left with meds to take and dog made full recovery by next day.

I brought my poodle here when he suddenly started vomiting blood, and I'm so grateful for the care…read morehe received. The team took his situation seriously, ran the necessary tests, and did a great job taking care of him. Everyone was professional, caring, and reassuring during such a stressful time. It is a little pricey, but when it comes to your pet's health and getting good care, I truly believe it's worth it. I'm very thankful to the entire team for taking such good care of my fur baby.

We arrived early, so early in fact that the Cardiology Department was not yet open…read more We waited in the car and since their parking lot was open and large it wasn't an issue. It was our first time within the ACCESS network so we did not know that the Cardiology Department was separate from Internal Medicine and the Emergency Department. We didn't know that there were so many varying departments. It didn't set in that this was a specialty clinic not a traditional veterinarian office (even though "specialty animal hospital" is literally in their name...haha). The Cardiology Department was on the second floor in a building shared with other companies. The office was clean and peaceful. The women at the front desk were kind and patient. They answered our questions and were helpful. We were seen quickly in the consultation room and I love that the nurse drew a cute little picture with cat ears and whiskers, and put our cat's name on the white dry erase board that was outside of the consultation room. She listened intently to our concerns as it had already been confirmed that the referring veterinarian had provided our cat's health records. We fully expected to wait a while for the doctor since we were about forty minutes early but about five minutes later Dr. Cole greeted us warmly with a team of onlookers (supporting doctors, maybe interns too not exactly sure). Dr. Cole was patient and explained the process for examining our cat's heart health. He answered our questions and took our fur baby for the testing. Around twenty minutes later he and his team returned with the results. He explained the prescription medicine that would be beneficial for our cat and gave further medical advice for our cat. I really appreciated the transparency and clarity around the results. I felt relieved to have such a warm, competent and friendly doctor handling the care for our fur baby. It wasn't cheap but it was worth it. Grateful to Dr. Steven Cole and ACCESS Pasadena!

I'm torn writing this review because my dog's first visit when he needed an MRI went fairly well…read moreand the staff was nice. Granted the bill racked up to a pretty penny but that's expected at any vet hospital and isn't the issue. My issue comes from my call today to inquire about flea medication. My dog was diagnosed with seizures and placed on phenobarbital meds ever since the first visit. He used to be on Next Guard but after starting phenobarbital he can no longer take it. He also had severe reaction to topical flea medication like frontline/advantix. I called today to ask his neurologist what they recommend as flea preventative for dogs who get seizures and are taking phenobarbital. The employee I spoke to on the phone went to ask and came back telling me the doctor we had seen before is no longer working there so they can not advise me. I asked why their current neurologist couldn't advise me then based off his records as nothing has changed and I'm just inquiring about general flea preventative that they recommend is safe for dogs with his condition . She told me I would need to bring him in to be seen by the current neurologist first before they could recommend me anything. It just seems like a complete money grab to make patients come in and pay another visit fee just to get some basic information. The facility was already paid when my dog was first a patient there, the information shouldn't follow his doctor. They still have his information on file if needed. They clearly care more about squeezing as much money as possible from pet owners than caring and advising someone to help their pet that was already a patient in their system. It's giving "pay money in order to get the answer to your question" vibes. "Profit before people" (in this case, pets)

This amazing clinic, a wonderful and caring staff, and an amazing Dr. Singh gave their all to help…read moresave our community stray cat PeeWee. The service and care they gave was the best! Dr. Singh offered everything he could to help us and truly cared . Sadly, we lost PeeWee but I am forever grateful he was there with this wonderful staff who watched over him. Thanks to all of you for caring so much. If you need urgent care, this is the place to go. Ignore the negatives. It must been previous owners before .

Horrible Experience! I wish I could give a 0 or a negative…read morestar review! We brought our 14 years old cat to this "emergency" clinic at 10:20PM. A lady came out not to greet us but told us that they close at 11PM due to new management and this is place is sold to another company. The doctor was seeing the last patient of the day and was referring us to another clinic in Glendora. We told her to please ask the doctor to take a look at our cat. We are willing to pay double the visiting fee. She went in for about 5 minutes and then another gentleman came out and told us the same thing. The clinic was sold and we close at 11PM now, etc. I took out my phone and showed him that it's 10:27PM. He said they wouldn't have enough time to do procedures to our cat. I told him our cat is old and he can't handle that much pressure anymore going to Glendora.. Long story short, this place has last call like some high end restaurant and I'm guessing everyone wants to get off work right at 11PM. Good luck with the "new management last call clinic". Getting off work is their first priority and not saving pets lives!

Our dog is normally very sweet, but when it comes to going to the vet, she turns into an entirely…read moredifferent animal--angry, difficult to handle, and nearly impossible to catch or get into a car. It's a stressful experience for everyone involved. Albert Sanchez handled the situation with incredible professionalism and care. He was calm, patient, and clearly experienced in dealing with challenging animals. We highly recommend Albert and the Veterinary Ambulance of Southern California to anyone needing this kind of support.

I can't say enough positive things about Albert. He was responsive, kind and compassionate. Our pot…read morebelly pig passed away and we need transportation to our vet to have him cremated. While the experience was very hard, Albert made it a little less painful. Thanks Albert for your kindness.

We are so incredibly grateful to the pet ambulance team who transported our dog during an…read moreemergency. From the moment they arrived, they treated her with such care, urgency, and compassion. Knowing she was in capable and gentle hands during transport gave us a sense of comfort in an otherwise terrifying situation. Their professionalism and kindness made a lasting impression on us. They truly went above and beyond, and we cannot thank them enough for helping get our dog safely to the hospital when it mattered most. We will always appreciate everything you did for our family. Sophie McDonald

We can't thank Animal Ambulance enough for their prompt, professional, and compassionate service…read more Our Rottweiler was declining quickly and suffering in his final days, so we had to make the heartbreaking decision to let him go. They came out the same night we called and treated our boy with such gentle care. A month later, he was returned to us in a beautiful cedar urn, complete with a certificate and a clay paw print. We are so grateful for the kindness and dignity they provided throughout. Highly recommend.

We have been to LBAE a number of times for our Golden Retriever Byron…read more The latest incident required surgery for an obstruction. As always, Byron received great care and has recovered. Dr Ravi did the surgery and we appreciated the follow-up. Dr Lee and Dr Kerr also provided great support. Because Byron has IBD his symptoms could have been dismissed as part of his condition. We were lucky that when Dr Lee suggested an xray, we took her advice. Everyone at Long Beach Animal Emergency was amazing.

I really wanted to give LBAE 5 stars. They (I believe) took good care of my dog who came in with…read moremultiple seizures in one day. Bill came in high ($5k) for their services (which AI says is on the high end based on a survey of these services elsewhere, although who knows if that's true?), and I was in no position to shop around so I was fine to pay whatever it cost to get her better. * But if you can shop around, you should. * All this to say: I was not a difficult client and I'm SO grateful LBAE was able to help my dog get healthy (as far as I can tell just 48 hours later.) That said: would someone please train these folks in customer service/bedside manner? WOW. (Read your not-5 star reviews, LBAE!) I really hope I never need an animal ER ever again but if I do, I'll likely have a plan on where else I can go aside from here. A little thoughtfulness and a gentler touch go a long long way with humans too.

Sammy is the only person I trust to watch my cats. Any time I'm away, she keeps me posted with…read moreregular pics or videos of them lounging or playing, so I never worry about what's going on while I'm out. She pours so much love into them and she's super diligent about the basics like fresh food, water, and litter. Plus, she's just a genuinely nice person who's earned my full trust. If you're in LA and need someone reliable for your pets, you should absolutely consider Sammy. I'm convinced my cats like her more than they like me, and that says it all haha!

Fantastic pet sitter and animal lover!! I have always…read moretrusted her to take care of my Lynx Siamese cat while I travel. Always takes video of my pet and goes the extra mile‍

Quite simply, Rhea is lying, but I see from other reviews that she makes a habit of this…read more Our interactions until the phone call in which she basically interrogated me, were fine. Post that phone call, my feelings about the way she handled herself Changed, and I was wary of her. Despite her assertion that I had no idea what I was looking for, I told her precisely what I was looking for: a bonded pair of cats that were a little older, say two years old or older. I had just lost my cat and my dog. I had also just lost my husband. All this within four months. I found my house too quiet without the pets and my husband, and that is why I reached out to Rhae. I wanted something to care for, a bonded pair of cats seemed exactly what I needed, having had cats all of my life. I never bad mouthed other rescue organizations, other than mentioning the southern golden retriever organization from whom my husband and I adopted two fabulous golden retrievers. While the dogs were great, the organization was not. Unfortunately, I am in very good company as pertains to being dissatisfied with that group, and I only mentioned it to Rhae when she specifically asked me if I had worked with other organizations. The forum of yelp asks for reviews. They do not ask for only positive reviews, they asked for both negative and positive, and I have given both, so on that issue and only that issue, Rhae was correct. The vetting of my house was not done by Rhae, it was done by the other woman, and we had a delightful time. Rhae is clearly a bitter and unhappy human being who calls anyone slightly older than she "elderly. "Indeed, I have let my hair go salt and pepper since Covid. That does not make me elderly. Indeed, I shared with Rhae that I had a major back surgery the year before, which is why kittens were out of the question because I could not bend as often as they might need me to. That does not make me elderly. That makes me aware of the limitations of my body and reluctant to jeopardize my health. That also makes me someone who wants to completely fulfill the needs of whatever cats I adopt. Don't believe Rhae's gaslighting. It is as fake as she is.

Rhae is nothing but a kind, compassionate woman. She is willing to sacrifice so much for any cat in…read moreneed. Please disregard the 1 star review as it's meant to slander. Here's a pic of my beautiful baby boy I adopted from 2TheResq !