My cat has digestive issues and we have been a frequent flyer at True Care, we should probably get…read morea punch card so we can get the next visit free :) Most recently, my menace of a cat chewed on an eggplant leaf and we had to go in. When I got there, vet techs were waiting for me. Some of them took her back, and one took my story on what happened, and her symptoms. I had to call Pet Poison Line so they could tell the vets how to treat her-that's fine-and they wanted to do a full workup on her since she is 12. I said that's fine, that's what insurance is for. It was about 11pm when I was sent home to rest while they took care of her. At about two, they called me to tell me that she survived the nightshade poisoning, but they had found a thicker spot in her intestines in the x-ray, and they wanted to do follow-up images in the morning, so I got another estimate for them to keep her til the next day and run another round of x-rays and do an ultrasound. She stayed and I went back to sleep. In the morning, a very kind vet whose name I don't remember called me and went over what is happening and why that spot could be there. She gave me advice on how to proceed after today. She asked what food my cat eats so they could give it to her there too. I was kept in the loop the whole time from when I got there to when I picked her up at 4:30pm. It set me back about $3500. Thank God for pet insurance. But considering all they did and the overnight stay, not terrible. My cat's idiocy may have saved her bacon if we caught something early, but so did True Care's thoroughness.

Extremely disappointed with True Care for Pets. Their customer service has been absolutely…read moreterrible. Calls are rarely returned, communication is almost nonexistent, and getting something as simple as a prescription refill has turned into a nightmare. My dog depends on his medication to eat properly, yet I was told I now need to pay for another doctor's appointment just because the previous veterinarian left over a year ago -- something they never bothered to properly communicate to pet owners. How is that acceptable? To make matters worse, they don't even have appointments available until mid-July. So what exactly are patients supposed to do in the meantime? Wait until their pets are seriously suffering just to be seen and get medication they already rely on? There seems to be a complete lack of urgency, compassion, and accountability. Pet owners trust clinics with the wellbeing of their animals, and this experience has been beyond frustrating and honestly heartbreaking

I went on Yelp and called several vets. The veterinarian with Gemcore is the only one who answered…read more I'm so sorry I can't even remember her name because everything happened so quickly and it's all such a blur, but she answered my call at almost 10:00 p.m. while she was driving, when no one else answered. The last thing you want when your fur baby is suffering is to reach voicemail after voicemail. Hearing a compassionate human voice on the other end of the phone brought me so much comfort. She came to my home first thing the next morning. I was worried about my younger Golden Retriever jumping on her or interfering with her care, but she was absolutely wonderful with both of my dogs. She encouraged him to stay in the room with us once he was comfortable with her, and I truly believe that helped him understand what was happening. She was incredibly professional, but I'll never forget one small moment. Out of the corner of my eye, while I was saying my final words and paying my last tributes to my girl, I saw her quietly wiping tears from her eyes. As a healthcare provider myself, I know how often we're expected to wear a mask and stay composed. Seeing that genuine emotion didn't make her seem less professional, it reassured me that she truly cared. In those final moments, your mind races. You question whether you're making the right decision. Seeing her emotion gave me peace because I knew she wasn't simply going through the motions. I knew that if she believed my girl wasn't ready, she would have told me. Most of us are fortunate enough to experience this kind of heartbreak only a few times in our lives. She carries families through it over and over again. That takes an incredible amount of compassion. Thank you for your kindness, your empathy, and for helping my sweet Lilo leave this world peacefully and with dignity. Please take care of yourself, too. The first photo is the day Oliver met Lilo as a puppy, their first photo together. The second was taken just before the veterinarian arrived to help Lilo pass. I didn't realize until later that I had unknowingly captured both the beginning and the end of their story together I will miss my Lilo for eternity.

My (third) senior pup and I are so looking forward to see Dr Gonzalez again this week for his 6…read moremonths preventative / well-being check up.. This is not my first review of our beloved Dr G, and I just recommended her to 6 more people again just these past 2 weeks. I always say to people I give her card to: "you will discover she is an Earth Angel - if she moved to a different town, I'd take my pup there... When you find a great vet, they are Gold! She's not only compassionate, present and knowledgeable, but also she does not oversell." Besides all the regular check ups, Dr G. has performed 2 substantial surgeries on my pup in the last 8 years, and has been extremely kind, providing valuable reassuring step-by-step updates throughout, especially aware that I had lost my beloved first dog, (with a different vet), when he did not make it through the anesthesia... In the 8 years Dr G. has been our one and only vet; everyone I have sent to Dr G. has fallen in love with her, and has thanked me for the referral. I trusted Dr G and her small compassionate team with the euthanasia of my precious second dog, Handsome. She is truly an Angel on Earth. At her Chatsworth location, I love that she's created a lovingly cozy "home environment" for the euthanasia experience. That it so needed during that deeply emotional time, and more veterinary offices ought to follow her example. I found her many years ago when I was dissatisfied with a busy veterinary front desk in Sherman Oaks, after they had made errors in my first dog's chart. Unfortunately he passed, and I learned that finding the RIGHT professional truly makes ALL the difference. So yes, I drive from Sherman Oaks. Gratefully so :) I am thankful that my cherished pups are her patients. Her ethics, her care, her kindness, her knowledge, her integrity - she's our number 1!!!

I can't say enough good things about Metropolitan Animal Specialty Hospital (MASH)! My cat is an…read moreabsolute handful - I know this, I own it- but the entire staff treats her like she's the sweetest patient they've seen all day! They appreciate her sass. They come out after every visit to tell me how much they love her, even though I know she's giving them attitude the whole time. They're patient with her and make sure she's comfortable no matter what. Special shout out to Dr. Uematsu and Dexter for the amazing care!! They keep me updated every step of the way, so I never feel like I'm in the dark about what's happening with my cat. They explain things in detail, but not SO much where I'm overwhelmed. They've really just been so amazing! One more huge plus: they work directly with Trupanion's insurance software, so I don't even have to file the claim myself. They submit it on their end, and mine was preapproved within five minutes. That kind of efficiency takes so much stress off an already stressful vet visit! It also lessens the deposit needed. Highly recommend MASH to anyone who wants a team that genuinely cares about their pet and makes the whole process easy!

This review is for the MASH Outpatient facility, specifically Dr. Hobson, the veterinary dental…read moresurgeon. My kitty Vinny had routine dental cleaning at our regular vet that didn't go well. Removing his badly damaged upper canine teeth left him in major pain and distress. We were referred to Dr. Hobson at MASH. From the very first phone call, the entire team was incredibly kind and helpful. They got us in for a consultation within just a few days. Everyone -- from the office staff to the techs -- was compassionate and reassuring during a very stressful time. They took Vinny in back so Dr. Hobson could thoroughly examine him and review the records my regular vet had already sent over. When Dr. Hobson came into the exam room, he was patient, caring, and took the time to explain everything clearly. Vinny was in very bad shape and couldn't wait for the next available surgery slot the following week. Dr. Hobson consulted with his dental team, and they all graciously agreed to stay late that night to perform the emergency surgery Vinny needed. I left Vinny in their capable hands for the next 10 hours. The vet tech team kept me updated the entire time with texts and pics -- a huge shout-out to Arlene for her wonderful support! I picked Vinny up at 8pm (after hours). He underwent extensive corrective surgery, and it was a huge success! Dr. Hobson even personally followed up the next day to check on Vinny's progress. That level of dedication and exceptional care is rare these days. Several weeks later, Vinny has made a full recovery and is back to his happy self. The drive to MASH isn't the most convenient and the area isn't the best, but it is 100% worth it for the quality of care our pets receive. I cannot thank Dr. Hobson and his outstanding team enough -- especially Arlene, Jonathan, and Tika -- for going so far above and beyond for my boy Vinny. If your pet needs advanced dental care, look no further. This team is truly exceptional!

Dr. Qiu and Halyna were amazing and really took care of my pet! My maltese was diagnosed with ITP…read moreand I took her here for treatment and my experience here was great! My dog was well taken care of and she eventually made a full recovery. What I really appreciated the most here was the genuine care Dr.Qiu and Halyna showed for my dog during her treatment. My dog spent 2 nights overnight as well under ACCESS's care and they saw to it that my dog was constantly being monitored for any life threatening developments Don't quite know how the other facets at ACCESS are but my experience has thus far been good!

I want to be clear that this review is specifically about my experience with Dr. Howard, not the…read moreentire clinic. The nurses, technicians, and other veterinarians we interacted with were kind, caring, and professional. They treated both my cat and my family with empathy, and I am grateful for that. Unfortunately, my experience with Dr. Howard was extremely disappointing. I found her to be rude, impatient, and dismissive. Every question felt like an inconvenience, and instead of feeling supported, I felt rushed and judged during an already heartbreaking situation. I understand that veterinarians have demanding jobs and see difficult cases every day. But for pet owners, these are not just cases, they are family members. A little kindness and empathy can make a huge difference when someone is facing the possible loss of a beloved pet. Afterward, we sought a second opinion from another veterinarian. After reviewing my cat's case, that veterinarian raised concerns about some of Dr. Howard's medical decisions and approach to treatment. Hearing that only reinforced the doubts I already had about the care we received. I would not recommend Dr. Howard to pet owners who are looking for a veterinarian who communicates with empathy and patience.

I brought my cat to Easy Valley Emergency Pet Clinic while I was extremely distressed and worried,…read moreand from the moment I walked in, I was greeted immediately with kindness and compassion. While I didn't get everyone's names, every staff member I interacted with was so sweet, friendly, and reassuring. It truly gave me a sense of security knowing they genuinely cared and were there to help my cat. Dr. Singh was very helpful, straightforward, and honest throughout the entire visit, which I really appreciated during such a stressful situation. One thing I especially appreciated was how transparent they were with pricing -- they gave quotes for everything, broke down every charge clearly, and provided an itemized receipt at the end. I was met with both good news and bad news, but I'm incredibly grateful that I still got to walk away with my baby. Thank you all so much for your care, compassion, and help during such a difficult time. I would truly recommend this place to anyone needing urgent care for their pet.

Horrible Experience! I wish I could give a 0 or a negative…read morestar review! We brought our 14 years old cat to this "emergency" clinic at 10:20PM. A lady came out not to greet us but told us that they close at 11PM due to new management and this is place is sold to another company. The doctor was seeing the last patient of the day and was referring us to another clinic in Glendora. We told her to please ask the doctor to take a look at our cat. We are willing to pay double the visiting fee. She went in for about 5 minutes and then another gentleman came out and told us the same thing. The clinic was sold and we close at 11PM now, etc. I took out my phone and showed him that it's 10:27PM. He said they wouldn't have enough time to do procedures to our cat. I told him our cat is old and he can't handle that much pressure anymore going to Glendora.. Long story short, this place has last call like some high end restaurant and I'm guessing everyone wants to get off work right at 11PM. Good luck with the "new management last call clinic". Getting off work is their first priority and not saving pets lives!

Our dog is normally very sweet, but when it comes to going to the vet, she turns into an entirely…read moredifferent animal--angry, difficult to handle, and nearly impossible to catch or get into a car. It's a stressful experience for everyone involved. Albert Sanchez handled the situation with incredible professionalism and care. He was calm, patient, and clearly experienced in dealing with challenging animals. We highly recommend Albert and the Veterinary Ambulance of Southern California to anyone needing this kind of support.

To say Albert was/is a Godsend is an understatement!!! While my husband was out of town, I had a…read morevery sick 90 pound puppy to transport!! He was quick, friendly, and patient. It is obvious Albert has a heart for animals and people. I have to say besides the quick response time, his prices are soooo much more affordable than other companies I called. Rocco and I thank you Albert!!

We are so incredibly grateful to the pet ambulance team who transported our dog during an…read moreemergency. From the moment they arrived, they treated her with such care, urgency, and compassion. Knowing she was in capable and gentle hands during transport gave us a sense of comfort in an otherwise terrifying situation. Their professionalism and kindness made a lasting impression on us. They truly went above and beyond, and we cannot thank them enough for helping get our dog safely to the hospital when it mattered most. We will always appreciate everything you did for our family. Sophie McDonald

I have had to deal twice with Animal Ambulance. Mainly dealt…read morewith Andy In such a painful and traumatic time his kindness meant so much. If you need this type of service I highly recommend Animal Ambulance.

We have been to LBAE a number of times for our Golden Retriever Byron…read more The latest incident required surgery for an obstruction. As always, Byron received great care and has recovered. Dr Ravi did the surgery and we appreciated the follow-up. Dr Lee and Dr Kerr also provided great support. Because Byron has IBD his symptoms could have been dismissed as part of his condition. We were lucky that when Dr Lee suggested an xray, we took her advice. Everyone at Long Beach Animal Emergency was amazing.

I rarely leave negative reviews, but I feel it's important to share my experience…read more While the veterinarian appeared knowledgeable and competent, the overall experience was disappointing because of the lack of compassion, communication, and customer service. From the moment I arrived, my dog was taken to the back without anyone asking me to explain what was wrong or allowing me to be part of the initial assessment. My dog remained in the back for about an hour and a half before anyone spoke with me. I was eventually brought into an exam room--without my dog-and presented with a treatment plan and an estimate. As a pet owner, I expected to be involved much sooner and to have someone take the time to listen before making recommendations. I spent nearly five hours at the clinic, yet very little of that time involved communication or updates. Most of it was simply waiting, wondering what was happening with my dog. The payment policy was equally frustrating. You're given a low-end and high-end estimate, but you're required to pay the highest amount up front before any treatment is provided. When the original services aren't all used, it feels like other charges are added to bring the total closer to what you've already paid. Whether that's the intent or not, it leaves the impression that the estimate is structured to ensure customers pay the highest amount possible. The one bright spot was one veterinary technician who was kind, gentle, and genuinely caring with the animals. She showed the empathy and compassion that I wish had been reflected throughout the entire clinic. I also noticed that many negative reviews receive the same generic response asking customers to call the office. Respectfully, this experience wasn't the result of a simple misunderstanding-it reflected the overall way the clinic operates. I won't be returning unless I have absolutely no other choice. Veterinary care should combine medical expertise with compassion, communication, and respect for both pets and their owners. Unfortunately, that was not my experience here.

Sammy is the only person I trust to watch my cats. Any time I'm away, she keeps me posted with…read moreregular pics or videos of them lounging or playing, so I never worry about what's going on while I'm out. She pours so much love into them and she's super diligent about the basics like fresh food, water, and litter. Plus, she's just a genuinely nice person who's earned my full trust. If you're in LA and need someone reliable for your pets, you should absolutely consider Sammy. I'm convinced my cats like her more than they like me, and that says it all haha!

Fantastic pet sitter and animal lover!! I have always…read moretrusted her to take care of my Lynx Siamese cat while I travel. Always takes video of my pet and goes the extra mile‍

Quite simply, Rhea is lying, but I see from other reviews that she makes a habit of this…read more Our interactions until the phone call in which she basically interrogated me, were fine. Post that phone call, my feelings about the way she handled herself Changed, and I was wary of her. Despite her assertion that I had no idea what I was looking for, I told her precisely what I was looking for: a bonded pair of cats that were a little older, say two years old or older. I had just lost my cat and my dog. I had also just lost my husband. All this within four months. I found my house too quiet without the pets and my husband, and that is why I reached out to Rhae. I wanted something to care for, a bonded pair of cats seemed exactly what I needed, having had cats all of my life. I never bad mouthed other rescue organizations, other than mentioning the southern golden retriever organization from whom my husband and I adopted two fabulous golden retrievers. While the dogs were great, the organization was not. Unfortunately, I am in very good company as pertains to being dissatisfied with that group, and I only mentioned it to Rhae when she specifically asked me if I had worked with other organizations. The forum of yelp asks for reviews. They do not ask for only positive reviews, they asked for both negative and positive, and I have given both, so on that issue and only that issue, Rhae was correct. The vetting of my house was not done by Rhae, it was done by the other woman, and we had a delightful time. Rhae is clearly a bitter and unhappy human being who calls anyone slightly older than she "elderly. "Indeed, I have let my hair go salt and pepper since Covid. That does not make me elderly. Indeed, I shared with Rhae that I had a major back surgery the year before, which is why kittens were out of the question because I could not bend as often as they might need me to. That does not make me elderly. That makes me aware of the limitations of my body and reluctant to jeopardize my health. That also makes me someone who wants to completely fulfill the needs of whatever cats I adopt. Don't believe Rhae's gaslighting. It is as fake as she is.

Rhae is nothing but a kind, compassionate woman. She is willing to sacrifice so much for any cat in…read moreneed. Please disregard the 1 star review as it's meant to slander. Here's a pic of my beautiful baby boy I adopted from 2TheResq !