VV is new to our community, and so far for us they are doing a good job. They never miss a pickup, put the cans back neatly, don't leave a mess. Service on the phone is good. Their trucks are clean and don't have a bad odor. Thank you, VV. read more

This new trash company has provided terrible service since taking over. They constantly look for excuses not to pick up trash. They missed previous pickups, which caused trash to accumulate, and now they refuse to collect it unless I remove items they claim are "too much"--even though the overflow happened because they failed to pick it up in the first place. To make matters worse, they want to charge extra for a separate pickup for a problem they created. I have called, texted, and emailed multiple times with little to no response. Their customer service has been unacceptable, and the drivers seem unwilling to do their job properly. The previous company provided much better service. I do not understand why the city changed providers. Based on my experience, this company is unreliable, unprofessional, and the worst trash service I have ever dealt with. I hope the community joins together in asking the city to replace them with a company that actually provides the level of service residents deserve. read more

Valley Vista Services - They don't pick up the trash - Junk Removal & Hauling Near Me - City Industry, California

If you plan on using there bin service be aware of the lack of communication from them and possible damage on your property. I would consider using someone else for cheaper price as well. read more

This company is horrible. They failed to send invoices wait for over a month then send an invoice stating you are 60 days in a arrears. Total crooks. PS I am a senior and a widow. It's just me first they drop off three huge bins and then they double them so I had to go through all the phone calls getting them to come pick them up the money hungry and should be investigate for overcharging. read more

I've had an extremely poor experience with Valley Vista Services. My trash pickups have been missed multiple times, and when I report it, they delay service by several days. This has led to foul odors and unsanitary conditions at my home. For something as basic as trash collection, this level of inconsistency is unacceptable. Their operations in my hillside neighborhood are also unsafe. Trucks regularly block narrow roads, make questionable turns, and operate near low or hidden power lines. At one point, a truck blocked the road for about five hours, and I had to contact the California Highway Patrol myself because they did nothing to manage the situation. I've also had to work directly with a supervisor who required drivers to submit photo proof just to confirm my trash was picked up -- that tells you how unreliable the service is. On another occasion, my trash cans were placed blocking my doorway, which I have photos of. Whether intentional or not, it was completely inappropriate. To make matters worse, management has been dismissive, unprofessional, and frankly incompetent. Concerns are ignored, explanations are inconsistent, and no real solutions are provided. Overall, this has been a frustrating and ongoing issue. I would not recommend this company. read more

absolutely terrible and unreliable service! you will wait forever on the phone to start and then they will charge you much more to pick up much less trash. Also they never show up at the same time, so you never know when they are coming! Do NOT reccomend at all! will file a complaint with the City! read more

This is our 12th missed pick ups in the last 5 years. This company needs to go. Always missing pick ups and even with email and calling them, it still doesn't help. Their company is getting worse and worse. Our missed pick ups were so frequent that I had to demand a credit. Why are we paying so much when they don't give a rats a$&?! Giselle, the manager got tired from hearing from me and stopped responding to me. I wouldn't have to call you if your employees just did their jobs. The drivers are rude and will leave if Amazon is blocking the bins ...again, not my fault. Seems like this company needs a whole new team or city needs to choose another trash company. Will be giving me two cents to the city. Not sure if they will do anything but worth a try read more

Valley Vista Services - Missed the 3rd time in 3 months. What's going on with your company?! - Junk Removal & Hauling Near Me - City Industry, California

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Recently had a project in the city of El Monte and was required to use Valley Vista. I was helped by Viviana... who was great to work with! She explained everything clearly and answered all my questions. The whole process was smooth and easy thanks to her help. Really appreciate the great customer service! read more

Spoken to customer service representative excellent customer service. By Michelle Flores

Their words are nice, but their attitude isn't. They often become rude but they wrap it up with nice words. When they mischarged the fund, they would take the extra fund out without notice and then send out the receipt. They don't even apologize ahead of time. Such a long wait for the customer service. When I call in to make the payment, they refuse, because it's not my turn. I have to wait until I miss the call, then I can call, and they'll say, 'I reached you, but you weren't available'. That's why I called in earlier to avoid it. They don't consider other's time valuable. But this isn't even consistent. Sometimes, they will take the payment but sometimes not. Compared to other companies, they are relatively low in price for the roll-off bin. They do the work. If I had a better price with another company, I would move on. read more

The first two dumpster request went by super easy. The third one has been nearly impossible to get. They've rescheduled the drop off of the dumpster 4 times already! They keep pushing it back and acting like it's our fault we haven't picked up. Accusing us of having the dumpster blocked when they've never showed up. We have cameras set up in the front of the house and our landlord has confirmed they've never come by. The service request is ridiculous. Find somewhere else to rent a dumpster from. read more

MY COMPLAINT happened on the morning of February 14, 2024, @ 10:40 AM. To date, Valley Vista Services has not acknowledged or returned any of my calls or emails regarding this dangerous event. I was on the intersection of South Chester Avenue and East Cordova in the City of Pasadena, I properly waited for the signal to turn into WALK. A third into the pedestrian lane, VVS driver, going south on Chester Avenue, made an accelerated left turn, and came to hit me and my dog within 12" of your truck's bumper. I cannot emphasize enough that a split second later,Valley Vista Services driver could have easily killed me, and my dog with your large truck. read more

Valley Vista Services - Driver not paying attention to road. - Junk Removal & Hauling Near Me - City Industry, California

I just wanted to take a moment to recognize Crystal Luna at Valley Vista Services for her outstanding customer service! Anytime I've had an issue or a question about my trash service, Crystal has been incredibly helpful, patient, and efficient. As I am currently going through the transition in San Marino she has not only made this smooth, but a great experience after so long with the previous hauler. She truly goes the extra mile to make sure everything is taken care of and always follows up to ensure things are running smoothly. In a time when good customer service is hard to come by, Crystal stands out. Her professionalism, kindness, and attention to detail make a big difference. Because of her, I feel confident and valued as a customer of Valley Vista. Thank you, Crystal, for being such a great representative of the company--you've definitely earned this 5-star review! read more

I am writing to share my deeply frustrating experience with Valley Vista Services in hopes that management will finally listen and address the ongoing issues with my account. I have always paid my bills and expect to be treated fairly, but my recent interactions have been nothing short of a nightmare. Clear Payment History, Ongoing Issues My records show I have paid all invoices on time since August 2024, with no past due balances: 8/1/24-10/31/24: Paid $234.48, $0 past due. 11/1/24-1/31/25: Paid $175.86, $0 past due. 2/1/25-4/30/25: Paid $175.86, $0 past due. Unexplained Double Charges and Overdraft Fees On February 6, 2025, my trash was not picked up. I called and was told I had an outstanding balance for the previous period. I immediately paid $175.86 and agreed to set up autopay. The same day, Valley Vista withdrew another $175.86 for the new period-without notifying me. This double charge caused three overdraft fees totaling $106 from my bank. When I called to request a refund for the unauthorized second payment, I was told it could not be returned, and I was also charged a $25 return payment fee for money Valley Vista took without notice. There was no courtesy call or email to warn me about the additional withdrawal. Threats of Service Suspension Despite Being Paid Up On April 3, 2025, I received an email warning of a temporary stop service notice for an overdue amount of $200.86, even though the billing period had not ended and I was current. I attempted to pay online but was forced to call in. On April 10, I spoke with a representative who told me I needed to pay $342.27 to restore service. I paid this amount, only to be told immediately after that I still owed $116.28. Confused, I paid that as well-$458.55 in total in one morning. Despite this, my trash was not serviced. When I called, I was told there was a "mix-up" and service would resume the next day. Two weeks later, my cans were again not serviced, and I was told I owed another $85.00. In-Person Visit and Lack of Accountability I went to the Valley Vista office in person with my bank statement to prove my payments. Staff insisted I still owed $85, despite my records and recent payments totaling $543.55 since April 10-far above my normal billing rate of $175.86 per cycle. I asked for an investigation and resolution by the end of the day, but received no follow-up. Unacceptable Practices and Overpayment Since April 10, I have paid $543.55 when my regular rate is $175.86. I have overpaid by $367.69 and demand a refund-not a credit. I will not pay any late fees for a period that is not yet over. It is not permissible for a trash company to refuse service or charge late fees when accounts are current, nor to mix debts between unrelated accounts. Each account should be treated independently, and customers should only be responsible for their own fees. What Needs to Happen Immediate refund of $367.69 in overpayments. Removal of all late fees and unjustified charges. Written confirmation that my account is current and service will not be interrupted. A review of Valley Vista's billing and notification practices to prevent this from happening to other customers. If this is not resolved promptly, I will escalate my complaint to my local government's sanitation department, city hall, and consumer protection agency, as recommended for unresolved waste management disputes. Valley Vista, please listen to your customers and fix your broken billing and communication systems. This experience has been stressful, costly, and completely avoidable. I expect a prompt response and resolution. read more

Great service I love the company even the roto cans im 9 and I love it! 5 stars!!!!!!!!! read more

They will pull up to residential areas at 6am with no regard for the community who are their paying costumers. They will harass you for "being in their way" all while loading your kid in the car. Absolutely fantastic at being terrible. read more

I was told that they would come onto my property and take away any private company dumpster that i rent for my home's demolition. They went onto to tell me that I have to use their company dumpster rental and that I would be on the hook for the impound fees of them towing away the any one else's dumpster. The problem with all of this is that you legally cannot come onto my property and take anything that doesn't belong to you, that is called theft. Making threats isn't the way to go, many neighbors are aware of the threat that was made and it will be brought up to the city when the contract is up for renewal. I spoke to the company chose to rent from and they laughed saying it is not the first time this company has told it's costumers that as a scare tactic to get them to rent a dumpster from them and went onto to tell me about all the legal troubles valley vista would have if they actually tried to do something like that. read more

thank for Mariana who give me alot of information that C&D program city request. whoever need some helps, call her get info before start the project!! thank again read more

Valley Vista took over from Athens in our area and they are without a doubt the very worst trash service! We had Athens for at least the past 40 years and never had a problem with them. The moment Valley Vista took over, it's been one headache after another. If you live in county territory and are forced to use Valley Vista, I urge you to find out when the next renewal period is and actively lobby your County Supervisor to get rid of Valley Vista! read more

Valley vista recently took over our trash services, it's only been 5 days and I have serious concerns. 1. their customer service line always receiving high call volume. 2. A woman could email me asking me what services I want to upgrade to, or add additional services but I can't get a response when I ask for a call back. 3. Their gentlemen who delivered our dumpsters seem to be more helpful & customer service minded than Janelle on the customer service chat. I wish I had their names, very knowledgeable about services offered, accommodations that could be made & extremely polite. 4. I have had no pick ups, but "my plan is twice a week" Monday-Saturday and it's Friday, seems odd to have back to back pick ups if anyone shows up today. 5. Service inquire form goes to the same woman who answers the chat, so I'm not surprised why my issues can't be solved. Highly disappointed with their lack of communication & customer service department. Perhaps Elizabeth who has great reviews could call me back & we could arrange service. Rough first impression, no notice & no customer consideration. read more

Valley Vista Services - Our dumpsters have been overflowing. Didn't have this problem when Serv-wel was our trash provider. - Junk Removal & Hauling Near Me - City Industry, California

I want to say thank you to the two ladies at City Hall showing the new trash barrels. They make a great team! They're friendly, smile a lot, and are kind to each other. They explain the new system clearly and make people feel welcome. Great job read more

Overall very good company that is Providing quality service and providing great service to our home. Thank you for the support on our curbside service that gives me a peace of mind that I know I'm cleaning up my property and home efficiently. read more

This is the third week in a row they have not picked up our trash. I have valet service since I am not able to drag the trash bins over the (large) lawn. Having to sit on the phone every week and wait for a customer service representative is so frustrating. The service representatives are always very polite and eventually do get someone to come pick up the trash, although the first week, it took them 3 days to come pick it up. read more

I spoke with Lisa today in reference to an issue that she was able to resolve very efficiently and professionally. As a result of her understanding and overall great communication skills, I would like to commend her! She represents your company very positively, read more

"The customer service at Valley Vista Services is simply amazing. The staff went above and beyond to make sure my needs were met, and I felt truly valued as a customer. Highly recommend!" Thank you Crystal read more

The staff is always friendly and ready to help. I scheduled a pick up for 3 items and they were there earlier than expected. I can always count on them for great service. Thank you Crystal !! read more

I love that they have 2 bulky items for pick up a year per household in Cypress. You must schedule. They also have random days throughout the year where they will pick up big items from the neighborhood. Just check your mailbox for their newsletters. I'm only confused on the new compost containers/pick up. Newsletter stated a day. I placed my container outside on that day above my green bin. Well, the compost container was on the floor broken. Then the newsletter stated compost pick up on Mondays. I left my green compost trash bag outside and saw only the crows eat it. I wish they were more detailed on dates/times/location. I've read the newsletter and still not sure what to do with compost. read more

Valley Vista Services - Trash day! - Junk Removal & Hauling Near Me - City Industry, California

I just wanted to give Lisa a 5 star plus! She was such a great help over the phone and she really took her time to find a solution for our facility. The other representatives need to give the same help. Two representatives I spoke with prior acted like there was no way they could help us when Lisa was able to find a solution no problem. She's the BEST! Thanks again read more

Horrible experience, spoke to customer service manager in regards to to residential driver who keeps flipping lids after he or she services the barrels. Manager states I don't see what the problem is with lids being left open, also said I have to check with road supervisor to see if it's in the contract that states we have to leave lids closed after it's serviced. Also said what's the big deal if lid is left open, you have to touch the lid in order to throw trash? What kind of customer service manager are you? Drivers need to do better job when servicing barrels like not leaving lids flipped or on the ground and not picking them up, better customer service please VVS, from your customer in the city of La puente. read more

Valley Vista Services - This is another house couple houses down from me with lids left open after driver services them. - Junk Removal & Hauling Near Me - City Industry, California

terrible customer service! waited an hour on the phone and never got a response from my email. they know they don't have to answer to any one because they a have a long term contract. I hope they pick up our trash read more

This review is SOLELY based off of their customer service. Which is by far one of the worst companies I have ever worked with. From creating an account online, calling their customer service line, using their chat feature, or emailing their customer service team... I would need to quit my job and make it my full-time job contacting them, if I wanted to speak with someone. Even if doing so, chances are slim. I simply wanted to create an online account so that I COULD PAY MY BILL and when it did not work with all the information THE CUSTOMER SERVICE REP provided, I was pretty much told "oh well, we don't know how to help you." Any interaction I have had with employees from this company has been completely pointless. When I say that I have wasted over 12 hours of my time with this company with no resolution, I am not being exaggerative. The best news of all of this (sarcasm) ..they are the only service provider in my area. Cancelling my contract is no option. Needless to say, I am extremely unhappy with my services and by reviewing other reviews, I see I am not the only one. This company needs to do better for their paying customers. Can't wait to get the auto reply from Grisell V. so that I can waste 12 additional hours of my life. read more

One of the worst customer service I've encountered. They don't follow thru... getting a live operator is like pulling teeth. I'm getting Ghost charges even though the service was just inherited and paid thru my LA county property taxes... and they just took over services. Headache! They aren't providing the quality and type of service I had with the previous provider. My hands are tied to use them, otherwise I would not deal with them. Western Waste never gave me any issues. Quick service and an actual person would pick up the call! read more

Crystal from Valley Vista Services in City of Industry was exceptional at offering great communication, solution providing, and customer service. Her team member Rebecca is also a shining star. Both individuals are definitely assets to the company, and their work, effort and patience go the extra mile. Model employees for sure! read more

Normally they are pretty on time, but they forgot to empty one of the trash can on Wednesday, we called on Thursday and they claimed they will pick up before 5pm ( they did not), so we called again requesting service to pick up trash can on Friday and they assured us they will definitely pick it up before 5pm, but they forgot to pick it up again. We appreciate the service but please honor your words and pick up the trash can. Thank you! read more

Poor service. Idk who in the city is getting a kickback for this contract. Took away our blue recycle bin but expects everything to fit into 1 bin now. If you want another bin to put trash in they charge. 1 less pickup, same monthly charge. Scam! read more

The driver of this truck was driving recklessly on Thursday, April 8, 2021 up Colima RD (in the middle of construction) in Whittier going towards Hacienda Heights as it turned into one lane. He was intimidating drivers by driving recklessly towards their rear bumpers and everyone had to move out of his way. I think he was in a hurry. These pictures were taken in the intersection of Colima/Hacienda in Hacienda Heights. read more

Trying to talk to a human is impossible. I have been on hold for about 1hr now. Its not the 1st time. Try calling at 4pm to get help. Its a joke C ant wait for our contract to be over. read more

Valley Vista Services - On hold to talk to someone. - Junk Removal & Hauling Near Me - City Industry, California

I called the company to pick up a trailer of dirt at my place of business. The individual I spoke to was not truly helpful and a little rude. This is the first time I called about this sort of issue, I was argued with about the time the contractor called for the initial pick up, I mean maybe he left a voicemail? I have zero idea. In any case, I tried to get information of when the pick up might be, I was told between 6 am and 5 pm, cool. I then asked for the day and was informed she already told me it was on the schedule for today, and maybe I just did not hear her. I mean okay, that is possible but to be THAT rude about it? I know as a business we have zero choice but to use this company, I just wish that was not the case. read more

This is the second time I am posting about Valley Vista in Cypress CA. Drivers are putting our bins back after emptying Leaving the bins open for animals to get in and spread trash. They are leaving the lids full open and push into positions so that the only way to close them is to pull out of the enclosures to close lids. I plan to walk the whole complex and take photos of any other bins like this mentions. And will make plans to take it to our BoD and call for changing companies. I have photos as proof . Kevin S. Cypress CA read more

Valley Vista Services - Notice the two bins with lids unable to be closed. UNACCEPTABLE - Junk Removal & Hauling Near Me - City Industry, California

While we don't have a choice for who our refuse collection company is, man am I glad we have Valley View. They have gone above and beyond in their customer service department with Lily. She was friendly, understanding, patient, and has great fashion sense. A really amazing job Lily! Thank you! Also, their drivers/service men have always been respectful, left no messes and really make us happy! Thank you Valley View! read more

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