Shah Shaikh reassured me that "You can stop being a caretaker and go back to being a daughter." My…read moregut knew better than to trust the dead-eyed, California transplant, former car salesman who talked to people without looking them in their eye, staring just over the top of their head with the rehearsed caring tone of someone possessing empathy, but when your mom with dementia starts wandering, you hope that you're the problem and too suspicious of everybody. Often with very little sleep from partying with "the ladies," he would repeatedly suggest one plan only to switch gears midway then start another. I was open to the chaos if it worked. After all, I warned them about my mom's preexisting conditions that could make her more challenging than their average dementia patients, was transparent about her financial status and clear about what I was looking for. I had cared for my Mom since the nineties and physically could not continue to do so. Later Shah would call me then get annoyed if I asked clarifying follow-up questions, I hoped that he was just a young guy who had more confidence than skills to back it up and compensating with curtness. I eventually lost my patience when he suggested that my Mom move two more times after her admission--to Windrose at Weymouth then Prospect House in Chelsea. HallKeen runs both facilities and Google WGBH & Prospect House for more on that facility, which was uncommunicative with their Windrose at Woburn colleagues during the selection process. There are flat fees in the thousands with every move. He even managed to confuse me with my Mom in one written exchange though our names are not similar and presumably he saw my Mom and spoke to her each day. It was only later after the ordeal was over that the Ombudsman revealed that Shah's suggestions that I do not visit my Mom so she could acclimate is considered a retro, potentially psychologically abusive treatment. With that said, there were plenty of well-intentioned, kind people who were also unintentionally psychologically harmful. Windrose reassured me that they would do a full psych eval of my Mom when she was admitted in April. I also repeatedly told them to call her prior psych nurse before he retired. After repeatedly calling me and asking me what they should do, they only admitted in June that they never did either. By then, my Mom's psychological condition deteriorated compared to the person that I took care of. She started refusing to dress and apparently walked around naked. While getting her to dress in anything other than sleep apparel was a challenge at home, she was fully clothed. Still Windrose at Woburn deserves some credit. Mom danced and sang while there and had numerous happy moments, most of which Windrose never officially disclosed except once. After admission, Shah only sent me one video of my Mom and a video of his favorite four residents without my Mom, which seemed random. When my Mom was moving out, other employees were kind enough to share their warm memories of Mom, including photos and videos that I would treasure. I have no idea why Windrose at Woburn would not officially want credit when they did a good job. Is it because they did not want proof that my Mom was always fine so when she would later precipitously decline, I would have no proof that it was unusual? I hope not. I believe that many people at Windrose at Woburn had my Mom's best interest at heart, but they did not know how to handle her. When you're paying $8950.00 per month, well-intentioned is not good enough. The Windrose way is to overpromise and underdeliver, and while only God knows a man's heart, the subsequent transfer to Windrose at Weymouth seemed to confirm that the goal was to drain my mother of her life savings before they had a valid excuse to get her out and not permit her to return even with additional assistance just when the money ran out. If you want to find out how this story ends, go to my Google review of Windrose at Weymouth. Spoiler alert: my Mom died on 11/22/24 at 6:48 pm.

I have had nothing but the best experience with Windrose, especially with Shah. I have had calls…read morefrom him after hours and on weekends if I had a question or needed some reassurance regarding my mother. I have found the staff, Cheryl, Linda and Meiko , like Shah to be very compassionate and understanding and do what they can to make my mother as comfortable as can be. I appreciate having a place where I know she is being taken care of especially during the hardest days of her life. I would very highly recommend Windrose at Woburn.

After the second caretaker left her shift with immobilized, bedridden patient without help -- I…read morehave to downgrade them to one star. They suck, even without a hefty price tag. I'd never hire them again.

I was hospitalized in July 2018 and needed home care when I returned home, alone. My caregiver…read morearrived on time, was helpful, experienced, and kind. I was afraid of passing out or falling, and she was there throughout the night, ensuring that I was comfortable. The office staff was responsive and professional. Thank you for providing such good care. -S

Care By The Coast lives up to their name! My family required home care / rehabilitation assistance…read moreon two occasions -- one of which was an overnight stay needed on very short notice. On both occasions Care By The Coast came through for us. Not only was my family member in need very pleased with the warm and attentive service, but Elizabeth was great at communicating with myself to make sure things were just right. I can't recommend Care By The Coast highly enough! If needed, I would call on them again without hesitation.

We needed help with my very elderly aunt who was in hospice. Elizabeth responded quickly to my call…read moreand met with me and my sister. She spent a long time listening, asking questions, and making some suggestions when we asked. Tara, our assigned caregiver, was warm and caring with our aunt but sadly, she passed away soon after we hired Care by the Coast. I would absolutely recommend this service and when I paid in advance for care, Elizabeth was 100-percent honest and flexible in returning money. I wish we had found them sooner.

The only reason I am giving 3 stars is because of the aids and nurses on the third floor. The…read morepictures they show on the site are for the Rehab on level one. If you go beyond that floor be prepared. My father was a patient on level 3, some of the aids and Mise where excellent! On the weekends it was a different story, some of the aids could care less. If my father was not in his last stages of dementia I would have moved him. This place needs a complete overhaul again, get rid of those who do not give a dam! BTW PT/OT were also very caring and patient. Don't get me wrong they have some very valuable employees and deserve recognition.

So far so good. The new owners are running this place soooo much better than the last owners. As…read morelong as they're taking good care of my aunt that's all that matters. Also they are doing lots of nice little extras for the family members.

I worked for Lya Helping hand nursing service and I had a couple that I took care of for 5 years…read moreunfor they both past away but the family is really grateful I was The CNA who Took care of them for 5 Years the Family still keep in touch with me. they are really appreciated with Lya Helping Hand nursing Care

Vanessa was the perfect fit for helping us care for our mom while she was home on hospice. The…read morecare she showed for Mom and to us family members was very professional and more importantly coming from the heart. Thank you so much Vanessa.

Trustworthy and wonderful home care help. I highly recommend their services…read more They have enabled me to keep my friend at home. Peace of mind!

Prompt professional service. This program is a lifesaver. If you are caring for someone on…read moreMassHealth or Medicaid it is highly recommended.

I can't say enough good things about EntyreCare. I'm now living and working remotely in Boston…read morewhile caring for my grandmother, who needs 24-hour assistance at home. If it weren't for EntyreCare, she'd have to be in a facility -- but thanks to them, she's able to stay comfortably in her own home, and I can be there with her. From my very first conversation with Katie (who BTW is amazing -- so kind, patient, and genuinely helpful!!!) to working with the nursing and care team, every step of the process has been smooth and supportive. They're always quick to answer questions and help with anything that comes up. This arrangement has been life-changing for both of us, and I'm so grateful for the compassionate people at EntyreCare who make it all possible.

Wonderful company. I work for this company everytime I'm in Boston, MA to visit my family. Cynthia…read moretruly cares for everyone she knows. I love her and she truly is caring with a loving heart.

The service exceeded my expectations! Cynthia was incredibly helpful and friendly, making my…read moreexperience fantastic . I'm so glad I choose Caring Hands.