If you are looking for a seamless car-buying experience, I highly recommend Crown Honda…read more Alen provided incredible service, accommodating our schedule by FaceTiming me to do a comprehensive walk-around of our Honda Pilot TrailSport before we even arrived and took the time to further ensure we were happy with the vehicle when we arrived at the dealership. When it was time to close the sale, Dali stepped in and was a true professional. He made the financial wrap-up efficient and ensured the vehicle was perfectly detailed and fueled up before handing over the keys. Alen and Dali both made this a zero-stress, easy, purchase! Thank you Crown Honda for the amazing experience!

Bad customer service! A lot of excuses!…read moreStay away from this place! Going back to Toyota.

Our experience was great with Anthony (Tony) ! He was very attentive and honest throughout the…read moreentire process. Everything went very smoothly. Love our new 2027 kia telluride. High recommend!!

Met with Anthony (Tony) Scopacksa for a purchase of a Kia K5 today and he and the team at Kia went…read moreover the top in hospitality and explained every item with the purchase today. We appreciate especially learning about the Crown Care Plus PKkg which we purchased Thank you Tony & team!

Their company's pledge of honesty and fair dealing was a clue. Then we met others who were there…read moreto buy used cars in great condition. One had bought 10 cars from them, another had bought 3. Repeat customers are the surest sign that the company treats its customers well! We bought a beautiful old BMW convertible and it is a great pleasure to drive. We chose the hard-top convertible so we could drive w the top down when we're cruising up or down Gulf Blvd in the barrier islands. They were giving the car its final detailing & discovered the front brakes were worn and a tire had a nail in it near the rim where it can't be repaired. They installed new front brakes & new tires before they'd release the car to us. We had already paid for it, yet they didn't charge us extra for these fixes. That's commitment to their stated business principles!! We'll definitely be back. They say what they mean, and mean what they say. Straight dealing. How refreshing!! Nice folks, too, a pleasure to work with!

We traded our vehicle with one from Genuine Motorcars. Their ad indicated that their vehicle was…read more"certified" and in excellent condition. We dealt with the owner, Jim DiGuiseppe, who also assured us that their vehicle was inspected and there were absolutely no issues with it! Being out of state, we purchased their vehicle based their assurances - a big mistake! Before shipping our trade vehicle to them, we had it detailed, filled the gas tank, and included all the receipts and documents with our car. However, they didn't even put enough fuel in their car so we could drive it to a gas station after picking it up! On the way to get fuel, the car died due to lack of fuel, stranding us! The owner told us that he had a buyer for our car and we agreed to the trade at over $40,000 loss. Upon receiving our vehicle, it was listed on the dealer's site for sale at $10,000 over what was given to us in trade! A total misrepresentation! Regardless, we hope that they'll be able to profit from selling our vehicle. We immediately noticed many issues with the vehicle: altered and inoperative speedometer, missing keys, missing the wind deflector and missing battery charger. Old engine oil, broken dipstick neck, clogged air filters, bald tires, damaged wheels, severe shakes, numerous rattles, and etc. We brought all these to the owner's (Jim DiGuiseppe) attention immediately. He promised that he would look for the missing keys, but he never provided them! Later, he refused to accept any responsibility claiming that he sold the car "AS IS"! He also accused us with trying to coerce him to compensate us in exchange for a good review! All we asked him was if he would cover some of the unexpected and hidden repairs so we wouldn't include them in this review. Photos of the speedometer and the tire attached. So far we have spent over $4,300 and anticipate to spend another almost $16,000, totaling over $20,000 on the car that the dealership and the owner, Jim DiGuiseppe, claimed to be certified and in perfect condition! We are planning to file a complaint with the Florida Department of Highway Safety & Motor Vehicles, Bureau of Dealer Services. No dealership should be able to sell a vehicle with dangerous and unsafe tires and altered speedometer, among other issues! These are what we have spent so far on their supposedly perfect vehicle! - Replacing the missing keys; $ $1,752. - Repairing 3 wheels; $ 420. - Balancing the wheels $88. - Tires; $757. - Alignment $250. - Oil/filter change: $550. - Air filters: $200. - Missing battery Charger, $210. - Battery connector cable: $94. - Dipstick neck: $18. Ongoing anticipated repairs and replacements: - Wind deflector: $8,083. - Instrument cluster:$6,720, plus $975 labor. - Checking and correcting door rattles by removing door panels: $800 to $1,200. - Other possible issues... To the future buyers from Genuine Motorcars, do not take their words and their ads about the condition of their vehicles! UPDATE: The dealer responded that the car was inspected and not an "AS IS" vehicle!, coming with engine and drive train warranty. We had no problem with drivetrain or engine. If the car was actually inspected, how could they have possibly missed the bald tires and stuck speedometer? We immediately sent the photos of the above to the dealer, but Jim DiGuiseppe's response was that the car was sold "AS IS" and refused to accept any liabilities! Why would anyone replace good tires and clean engine oil, or repair good wheels, cause rattles, and replace clean air filters? If he actually paid for inspection, he should demand a refund. We have receipts for all these and other repairs and replacements. Please see the photos we sent him right after the purchase showing a bald tire and the speedometer stuck on 60 mph when the car is parked! We have purchase many vehicles from out of state. However, we never had any issues with any of them except with our last purchase from this dealership, Genuine Motorcars and the dishonest owner/manager Jim DiGuiseppe. They clearly sold us a LEMON for over $116,000!

Hats off to my new service advisor Ray. He was solid. Thanks Ray look forward to a continued…read morerelationship at BMW.

Extremely disappointed with my experience at Bert Smith BMW. My daughter had reached an agreement…read morewith the dealership on a price for a vehicle and believed the deal was moving forward after filling out the credit app, provided copies of DL and confirmed a time to finalize paperwork. After negotiating and coming to terms, the dealership sold the car to someone else before giving her the opportunity to complete the purchase. This was not only frustrating but also incredibly unprofessional. When a customer invests time discussing a vehicle, negotiating a price, and believes an agreement has been reached, they expect the dealership to honor its commitment. Instead, my daughter was left disappointed and feeling misled. Customer service is built on trust, and this experience showed a lack of integrity and respect for the customer. I understand that dealerships want to sell cars quickly, but selling a vehicle out from under a customer after agreeing on terms reflects poorly on the business. Based on our experience, I cannot recommend Bert Smith BMW.

I would not recommend this shop based on repeated bad experiences. Between my car and my daughter's…read morecar, they have caused problems three separate times after working on our vehicles. Each visit resulted in new issues that were not present before the service. We trusted this shop to fix our vehicles and instead left with more repairs needed than when we arrived. At this point, the pattern is too consistent to ignore. Whether it's carelessness, lack of skill, or poor quality control, the outcome has been the same: damaged vehicles and wasted time and money. Steer clear if you value your car and don't want it made worse by the people working on it.

Recently purchased my third car there and as usual it went smoothly. From the second i saw what i…read moreliked to the sales and honesty that they demonstrate, I shall highly recommend them to anyone for sales or service. a big thank you to Daniel and staff for making me another happy buyer. Keep doing what you guys are doing.

I was in the market for a so I decided to explore Crown Hyundai's inventory on their web site. On…read morethe web site, you will find offers for low-cost lease deals a 2025 Kona for $3999 down at $249 / month. I clicked a button that showed eligible vehicles, and I chose one. I never fully expected the dealer to match that price, but I thought it wouldn't be that far off. The salesperson explained that well that doesn't include fees, and taxes etc. Your actual lease price will be $366 / month. I took pause with that but against my better judgement I decided to come in. Actual tax per month was $23.91 when the deal closed, so don't believe what they tell you. This dealership still has a lot of printed paperwork, but the important stuff is done on a tablet. The finance manager tended to avoid talking to my wife about the transaction and addressed "the man of the house" instead until she explained to him that she made the money in the house. I told him I didn't want any extra services on the car up front. He kept using saying such as "everything is fine" or "this is all normal". He would ask you for your birthday and then say something like hey that's my "insert family member here's" birthday. They use a tablet for a lot of signatures. When you sign something, the signature takes up the entire screen and you can't see what you are actually signing. Several times, he opened the signature screen but didn't show me the text of what I was agreeing to. That is quite shady. I figured out how to cancel out of the signature screen and see what I was signing. Unfortunately, I missed something somewhere and it cost me. Most car dealers present you a list of choices of which extra contracts you want in a good, better, best format. I said I didn't want any of them. Note, there is no option on the screen to not choose one. I think this is somehow where they got a service contact in on me. At one point I happened to see "TRITON" Vehicle Services Contract on his computer screen, but I don't ever remember seeing where it was on the tablet. He said something to the effect of "That's in all our deals. It's perfectly normal." Your price is still the same I quoted you. That's true. However, had I noticed it, my price would have been easily $20 - $30 less per month. The next morning, I had an uneasy feeling because I felt like I had been taken advantage of. I pulled out the paperwork from the car and there it was "TRITON" Vehicle Services Contract for a cost of $1,124. I can't even tell you what that contract gets me, but I assure you, that you don't need it on a three-year lease. I immediately text the salesperson a picture of it and I heard nothing back. The next day, someone from the dealer was doing a regular "Is all going well with your car?" type call. I explained how I was dissatisfied with how the finance manager acted and I am trying to figure out if the finance manager acted this way on his own or it was just a regular practice at Crown Cars to try and sneak in vehicle services contracts. She acted mortified and insisted they didn't operate that way. She said she would reach out to her General Manager, and he would give me a call. I have never heard from him. Later I got a call from the Finance Manager himself. He said I could come back up and he would print a new agreement up without TRITON, but it would be the same price. We went around in circles for a few minutes with him trying to assure me this is normal, and it would be the same price either way. For a minute, he had me half convinced and I was going to read through the number of the contract, so I just gave up talking to him since he was not budging. Not liking where this ended up, I reached out to Hyundai Consumer Affairs. I know that this issue was with the dealer themselves, but I wanted them to know what has happened at this dealer so maybe it won't happen to someone else. She took my information and reached out to the regional manager. I heard back from Hyundai a day or so later that the regional manager has had this complaint before about this dealer. She also said the General Manager would be reaching out to me. Again, I never heard from him. During the deal, the finance manager kept saying things like "I don't work on commission. I'm on salary." I kept calling him out on it. Finally, at the end, he admitted "well I do get bonuses". Exactly. On a $1,124 service contract, his bonus was probably about $225. I hope it was worth it. Crown, is this $1,124 really worth it to you? It's time to decide. Crown Hyundai, I'll be happy to update this review and tell everyone how great and ethical your car dealership is when you make this right. I will leave it up to you to make your own conclusions as to whether this is just a finance manager that's good at selling or if it's a company policy on trying to push service contracts onto people. Either way now you know what to expect when walking into the dealer this week.

It is unfortunate that I rate Crown Hyundai a 1-star. Prior to our visit, my wife and I had high…read moreexpectations. On June 14, we found a car on AutoTrader and reviewed it on Crown's website. My wife called and made an appointment with a gentleman named Jaxson for later that afternoon. We arrived to a clean car and with the air conditioner running (a blessing on a blazing hot Florida day). We test drove the car and sat down and negotiated a price. We informed Jaxson that we had appointments at two other dealerships and would be making a decision by end of the day. Jaxson mentioned that he would be leaving at 6 pm and he was going to be out of the dealership until Wednesday but that I could text his cell at any time. At 5 pm, we texted Jaxson and told him that we had decided to move forward with the vehicle and Jaxson suggested that we fill out the credit application on the webpage and he would contact the credit manager to keep an eye out for it. We completed the credit application and texted Jaxson that it was done. On June 15, an employee named Kenny called and asked if we were going to put a down payment toward the purchase. I answered yes and named the amount. Kenny stated he would give that information to underwriting and would reach back out when a decision had been rendered. At 1 pm, Kenny texted me the approval letter. After reading through the document, I noticed some inconsistencies. 1. The total purchase price (out the door) was incorrect by $332.76 2. The monthly payment seemed high After completing an analysis, I realized the interest rate was between 16.00%-16.75%. I texted Kenny and informed him that the monthly payment seemed high and I gave him a payment range that was more in-line with my budget requirements. Several minutes later he responded with another payment amount stating that was the lowest they could offer and asked if we could close the deal. After looking at that figure, I inquired to the interest rate which he responded 13.79%. Even after Kenny told me the interest rate and new payment amount, it still seemed incorrect. I performed another analysis and using the new data; it was still off. Based on the new payment, the actual interest rate was closer to 15.50% and not 13.79%, an 11% increase to the interest rate that Kenny stated it was. I texted Kenny my findings and he responded "Well that adds up, can you come in and pick the car up sooner than Wednesday?" Kenny was well aware that if I did purchase this vehicle, I wanted to wait until Jaxson returned so that he would get full credit for the sale. (If I purchased the vehicle before Wednesday, Jaxson would only receive half credit/commission.) I didn't know if these were honest mistakes or deceptive practices, but I had now lost all trust with Kenny and Crown Hyundai and my wife and I decided to cancel the request.

A.Thomas I had my…read morework vehicle a Chefrolet Equinox serviced there on Tuesday 02-03. My service rep was by the name of Dave Deilkes. He was very nice and helpful. I told him what was goingon with the vehice, he took the time to come out, checked out the vehicle and took the time to explain that they will do an total inspection on the car. i explained to him how much i spent last time and was not looking to spoend that amount this time around. Dave called later that day to explain to me what was totally wrong. he gave me the breakdown of what everything costed and my car was ready the same day. I felt at ease when going in this time around and knowing that the service wouldn't be expensive. I spoke to Sheila, Dave's Supervisor just to let her know what a well job he is doing and i was totally happy with my experience. Thank you Dave.

Terrible customer service. I call to schedule a time for my appointment and while the person on the…read morephone is looking for information the phone goes to survey about "my experience today" that hasn't even happened. Ok... Then I drive to the place, nobody outside to greet you. I go inside and there's 6 employees and technicians nobody even acknowledges me for 5 minutes. It's not busy. They are busy with themselves. Finally one of them decides to acknowledge my existence with a barely there smile. Manners at a bare minimum. Respect - none. I didn't do anything to cause this other than walk in and wait to be seen. Customer service is dead.

Joe Columna has been excellent to work with. I've been to other dealerships, and his customer…read moreservice is by far the best. He always keeps me updated while my Durango is in the shop, explains everything clearly, and stays on top of the repair process. His professionalism and communication are a big reason why I continue to return to this dealership for service. It's hard to find someone who genuinely cares about the customer experience, and Joe consistently goes above and beyond. Highly recommended!

**Buyer beware: Dealership knowingly sells defective/unsafe/bio hazardous vehicles to pregnant…read morewomen** I purchased a used vehicle from Dayton Andrew Chrysler Dodge Jeep of Clearwater and raised concerns about a strong odor in the vehicle before completing the purchase. I was assured by the salesperson that the smell was simply from cleaning products used during detailing and that it would dissipate quickly. The odor did not go away and became increasingly severe. I immediately reported the issue and ultimately obtained independent environmental testing, which confirmed microbial growth within the vehicle's HVAC/vent system along with a strong abnormal odor documented by the inspector. The condition of the vehicle caused nausea, dizziness, and respiratory distress. As someone with asthma, this was especially concerning. I am also a disabled Marine Corps veteran, and at the time of purchase I was pregnant, which made the situation even more alarming from a health and safety standpoint. The dealership was aware of all of these conditions prior to the sale. Despite providing the dealership with the inspection findings and requesting that the transaction be unwound, the dealership declined to do so and instead offered cleaning attempts or another vehicle transaction which would have incurred additional financial burden. Because of this, the matter is now progressing toward formal litigation and regulatory complaints with the attorney generals office as well as FLDMV. I strongly encourage anyone purchasing a used vehicle to obtain an independent inspection and thoroughly investigate any unusual odors or environmental/health concerns before completing a purchase.

I totally recommend this place and my salesman Claire was the best! super helpful and professional…read moregot myself a GMC sierra my dream truck!

This dealership engaged in LOAN PACKING and DECEPTIVE FINANCING practices…read more Deceptive trade practices. Unconscionable deals. Misrepresentation in financing, added multiple unnecessary warranty products into your loan. etc. Gap insurance all is included in your insurance policy. (not an extra insurance needed) If you got scammed, You're not stuck in this-a lot of people successfully challenge these exact situations. REPORT THIS: FLORIDA ATTORNEY GENERAL'S OFFICE FEDERAL TRADE COMMISSION CONSUMER FINANCIAL PROTECTION BUREAU

They are honest and go out of their way to accommodate their customers. This was my experience…read more My car was under warranty and they took it to the dealer while providing me a loner car. The Mini Cooper / BMW dealer OF Clearwater, came back with a $5000 quote on a car with under $35000 miles on it. I took it directly to my mechanic that builds and races jet cars. He couldn't believe it. Hence, Carmax was honest. Mini dealer? Completely dishonest. Carmax is a good company that I trust. This is the second car I've purchased from them. Watch out for Clearwater BMW/ Mini Cooper of Clearwater dealership.

They gave me an awesome deal on my 2020 Elantra. I couldn't be more happy! The team members were…read moreextremely nice, and got me in and out of there in under 30 minutes!