Complements for service manager, Jorge - he came through for us when we discovered a brand new tire picked up a screw and was down to 12 pounds of pressure! We had a road trip planned the following day so it really meant a lot that he got us in and out in no time :) read more

This dealership engaged in LOAN PACKING and DECEPTIVE FINANCING practices. Deceptive trade practices. Unconscionable deals. Misrepresentation in financing, added multiple unnecessary warranty products into your loan. etc. Gap insurance all is included in your insurance policy. (not an extra insurance needed) If you got scammed, You're not stuck in this-a lot of people successfully challenge these exact situations. REPORT THIS: FLORIDA ATTORNEY GENERAL'S OFFICE FEDERAL TRADE COMMISSION CONSUMER FINANCIAL PROTECTION BUREAU read more

Excellent dealership. I drove over an hour to visit and see what they had. I am so glad that I did. Very friendly, no pressure, straightforward and hassle free. They made the process of selecting the right truck and quickly gave me a good price with all applicable rebates I could get. So glad I found this dealership. I will definitely give them another shot at business the next time I need a car or truck. read more

recently just left for a service that I didn't get no need and the employee stole stuff out of my trunk. They stole my Milwaukee drill that I do work with do not take your car here the employees steal and the managers don't care. read more

Sales with Mike Hunter 5 Star - Service sucks!!' No callbacks or communication . Left car a week and nothing got done correctly or at all!!! Will not recommend just bc Service means everything once you drive off their parking lot!!! read more

I do NOT recommend this dealership for service. Brought our 2018 Buick Enclave to have a diagnostic check on the air conditioning in March 2026. They said both the front and auxiliary evaporator cores were leaking, and both needed to be replaced, at a total cost of $5266. This seemed to be an excessive estimate after doing a bit of research. So I took our vehicle to another Buick dealership. Had them run the same type of dye diagnostic check on the air conditioning for a second opinion. They said only the auxiliary evaporator core was leaking and the front evaporator core was fine and not leaking. They charged a total of $1600 to repair the air conditioning. I would rate Crown Buick service department no stars if I could. If you do choose to get a service estimate at this dealership, I strongly suggest you get a second opinion. Better yet, I recommend you skip this dealership and save yourself the time and trouble. read more

I will never buy a car at a dealership they cost $3,000 for an addendum buy something that I don't need but some place else

recently got a 2021 GMC 2500, and while it's a strong and reliable-looking truck, it did come with a few problems. There was a weird noise coming from the engine, along with noise in the brakes and from the tires while driving. On top of that, the battery was leaking and had corrosion on it, which needed attention. Even with these issues, I'm still glad I got the truck, and I'm working on fixing the problems so it can run the way it should. And I also made a appointment with José Castillo to check my truck, and I asked for a rent truck for free but they said u have to for 2 weeks,two days later they said that my truck was fixed, he said the brakes is just clean , the motor noise is normal , the noise in the tires is because the truck is in auto and supuse in 2wd ,and the battery needs to be replaced, and I have to pay the half price for the new battery. I payed 180 for half of the price of the battery.Two days later I called again because the car had the same problems and the light of the air filter is on,I gave them my car again and they said that I needed to change my filter, and I had to pay 50 dollars.when it was in the dealer they opened the hook to check the filter and I realized that they didn't replace my battery,in that moment that got made because I payed for that battery two days ago. Then I realized that the mechanic was not professional and didn't know what he was doing, and I felt scared and I felt like I didn't trust them. The next month I called again because I got worried for the engine noise,iAd appointment and I brought it to the best mechanic with a lot of experience there,he checked my truck just by listening to it nothing and he said that it was normal,then I realized that it was going to be hard because nobody wanted to help.I talked to the manager and he didn't want to help me. Long story short i brought my truck to Brandon Cadillac and they checked my car and said that you have to replace the engine, replace the bracks, and the pitman arm. I got made because I bought a certicate truck and in reality the car was in really bad condition I felt frustrated and betrayed. I did a complain for the GM corporation they said sorry for what happened in this situation so they decided to actually help me, they gave me the car January 13 2026, they gave me my car in good condition they fixed all of it. But I had to pay 1500. If u ever want to buy a car at Crown Buick GMC don't I am begging. read more

Terrible customer service. I've called / emailed 5 times over the course of Dec and Jan to the service dept for a simple bedrail install (and a new tire on a 2024 Sierra) 5 calls in six weeks and still not scheduled. I called Tasca GMC in Clearwater and it was taken care of in 5 minutes. This is not the first time I've had trouble with Crown. I'm done with them. I even escalated to the General Manager...and guess what...never got back to me. Clearly the lack of customer service is systemic from the top down. Bryon Minton read more

Service is always GREAT but the salesperson has done nothing but LIE. We sent 2 referrals and never received anything like we were promised. My business partner bought a truck through the same salesperson and she promised new floor mats and never came through and that has been 6 months ago. The referrals have been since February 2024 and December 2024. Not good for business at all. read more

One of the better service experience of a dealership, ask for Lexi she was polite an very communicative with me, I had to drop it off an being from out of town I was hesitate because dealership always seems to find something "extra". Needed to have a throttle bottle replaced or was told by another dealership, was holding out but drove to Florida an it popped back up a few times as a error code so took it in Explained my deal an Lexi found another option was up front said this could take care of my situation, but it could not work an still have to replace the throttle. The option worked an Lexi saved me extra 800. So being the experience I had I would definitely tell you to give Lexi an Crown Buick a try read more

Today I came into Crown Buick GMC VERY excited to make a purchase. Unfortunately I was not met with the same excitement. I spoke to one of the salesmen over the phone, to which he answered any questions I had and sent me over a link to check out their inventory. However as soon as I walked in, I felt like they were not interested in taking care of me at all. Not sure if it's because of how I looked or if they just did not believe I was going to make a purchase. The salesman was very snarky and just did not care to make a sale, to the point where I had to repeat to him what I was wanting. I decided to speak to a sales manager, who did not help me either!! I was met with the same rude attitude. To be quite honest, it ruined the entire experience for me. read more

I bought a 2020 Certified pre-owned Buick Enclave with 53,000 miles from Boris and about 30 seconds after driving off the lot the power steering froze up. Could barely turn the wheel, putting myself and others in a potentially dangerous situation. I immediately drove it back to the lot and since it was 7:30 the doors were locked. Knocked on the door and someone took my keys and said they would send to service the next morning. Had to Uber home. Here we are over 2 weeks later and being told there is no ETA as the part needed is back ordered. So I am now paying for a car that Immediately went into the shop, and could potentially be there for up to 6 months, maybe longer. I asked for a refund given the situation but only offered an exchange for something the same price, which there happens to be nothing in inventory. I knew something was fishy with this dealership when about 8 months ago I came in to test drive a Mercedes but was told the manager had driven it home for the night.... All the way to Sarasota. I should've listened to my better instincts and avoided this dealership as it's obvious they treat their used cars like garbage. I would avoid buying anything from this dealership if you can. read more

Used to be my go to dealership for years , last NEW car we purchased the brake calipers had rust before the 4th payment.. waited over two weeks to hear from service department (after they took pictures) never responded. Finally after complaining to the switch board operator she sent them a email , then I got a call from the service department saying ( they found the pictures on their phone the night before and forgot to show them to the technician) . Made an appointment and they said because I live two miles from the gulf was the reason for rust . Called Tammy who was a go to for 3 other cars and she said she would call us back .. still no response. Sorry the dealership isn't trustworthy read more

I didn't end up purchasing from the Crowne Buick location, but I wanted to leave a review for Kyle. I wasn't looking for a GMC vehicle, but they had what I was looking for based on my preferences of used SUVs. Kyle took about an hour with me to test drive, answer my questions, and share with me their offer on the car. As I wasn't making a decision that day (I was looking at 5 of the same models that weekend in various locations), he understood that there wasn't any hard feelings if I decided to not go with him. I would have loved to do business with him based on his personality and willingness to help me find what I was looking for in a not-so-pushy manner. Ultimately, I did go with a different trim package that had about 10,000 less miles, so it really came down to best value for my dollar. If I could have picked who I wanted to buy from, Kyle would have been at the top of my list! Thank you, Kyle, for the attention to detail and help you provided to me. If anyone I know is looking for GMC cars or even something pre-owned at the St. Pete lot, I would send them Kyle's way in a heartbeat! read more

This review is about the service Department and how you should never just trust them. I deleted my original post after receiving a call from Service manager ............. The service manager did call me after seeing this review and promises that it was a communication error. All I can say is we will see.. Trust is earned. I am sure if you are reading this you are doing your research. Although they are pricey they do good work, the service rep on the other hand is a salesman. In my case I knew what was wrong and I only wanted the problem I came in with fixed and the Rep tried to sell me something in addition to my needs. His communication to me was not good. However the Manager on his call to me was clear that he would use this as a training point and talk to his Service reps. Point is if you need the work done they do good work. If you are going in for an oil change and they tell you you need other work done, thats what you need to question. Can it wait? Get a second opinion, in my case, I am a mechanic and I can do the work myself if it is something I want to do. read more

Mr Schrock I did call and was told you would call me back when you're in the office. You never did. So not only did your salesman lie about this truck but obviously customer service isn't a priority either. Crown Buick GMC has ruined my opinion of GMC. I am a first time GMC owner. Wont buy a second. read more

I bought a car from them and they said they were a good company and there was a warranty on the vehicle for 6000 miles or 6 months. I drove it for less than 2 months and less than 3000 miles and the car started leaking oil from the motor. They said the warranty would not cover that. I called the company and they said they would help with 10% which is nothing. They gave me the price of $4K to fix the problem. It is a big lemon and a bad business when the company doesn't stand by its cars. They did not inspect this vehicle and sold it to me for almost $30K dollars. The car is a 2017 Yokun Excell Model GMC with 105k miles driven and which is not a cheap car either. $30,000 I paid for it. What a waste of money and now I have to deal with this lemon. Completely unfair. read more

It's time for the 22,500 service. Oil, rotate tires and alignment. Also, they are doing a flash software update to fix the transmission glitch while driving at slow speeds (this makes me really happy)! The service department here is one of the best I've ever used! Bill is my rep and he remembers me every time I walk in! He is a no BS kind of guy and you don't get the feeling he is trying to up sell you on anything but makes suggestions. As long as I own a GMC this will be the place I come to for service! read more

Crown Buick GMC - Car Dealers Near Me - St Petersburg, Florida

After having a bad experience at a local Chevrolet dealership, I brought my Suburban to Greg Barry who had serviced my last two Yukons. Greg was very professional and timely in servicing the vehicle and seamlessly integrated this vehicle back into his service department- he followed through with the extended warranties and took care of every detail. It was a wonderful experience and when I came to pick up my vehicle I left our son's car with him to service next. Very happy to be back at Crown GMC with our vehicles. Click to Copy read more

This dealership sold me a car and writhing 24hrs the car needed a transmission. The general managers response was "I've bought cars that needed work and I just had to deal with it". Also sold me a car with brake pads below 3mm. Joke of a dealership. The general manager here runs an actual clown show. read more

I had service for a small oil leak. They replaced the oil pan gasket, oil filter gasket and water pump billing me $2K. A few days later I noticed the oil problem was not fixed and my car is now leaking more oil. Do not go to Crown GMC for auto service. read more

Leon helped found the truck of my dreams. He was very friendly and his service was impeccable. I was so excited to see the Denali when we arrived to the dealership. Everything he told me about the truck helped me make an informed decision on my purchasing a vehicle. Crown GMC is a dealership that I would highly recommend to anyone, especially if you are looking for something beautiful and with top notch service. read more

Yesterday, I had the opportunity to work with Boris at Crown Buick GMC to get me into a new GMC Sierra. This was my first experience purchasing a vehicle from Crown GMC and I cannot say enough good things about the dealership and the people that work there. I shopped around quite a bit with some other vehicle brands and dealerships, and I can promise you that you that by far Boris at Crown was the most honest, down to earth, and genuine sales person I worked with. More important than anything, Boris is not "pushy" at all. He will make sure you are getting the vehicle that suits you best and you are happy with. In addition to that, Boris & Crown provide very clear pricing to their vehicles. There are no "BS" charges or hidden fees that you will see at other dealerships (especially given the current market conditions). Another thing to note is that Crown gave me the highest offer for my trade compared to 3 other offers.  Lastly, I can say the whole process & experience was quick & efficient... typically buying a car can take hours and you will experience a salesman going back & forth and constantly disappearing. This was not the case at Crown. Boris was with us throughout the entire process and even consistently offered snacks and drinks and even made us a plate of nachos with chicken & queso! When my wife's lease is up next year we will be heading straight back to Crown to see Boris. In summary, save yourself the time & frustration of going anywhere else. Go see Boris at Crown, he will take care of you. read more

This place is seriously 5 star! The dealership has to be the best I've been to as of yet. The entire team goes the extra mile and Dorothea Pack is the most professional and knowledgeable salesperson I've had the pleasure of working with as a customer. She helped me find an amazing deal on a certified vehicle and taught me exactly how to use all the bells and whistles (never had a dealer do that for me after I had already bought a car!) this dealership will go the extra mile every time. Thanks Dorothea! I took my car in for service and that was a simple and easy process too. I was able to make my appointment online for the next day, and Dave Biagi was extremely helpful and knowledgeable throughout my vehicle service experience. Dave even got my car cleaned and let me use his phone charger while I waited! Thanks Dave! Great dealership, don't go anywhere else (I searched at 7 or 8 dealers before finding this one) just go straight here. read more

Go see Boris if you're in need! He was absolutely wonderful throughout our entire process of buying a new truck today. Very informative and thorough. Answered all of our questions and we never felt pressured at all. 5 star service from beginning to end! Thank you! read more

Bought my Yukon XL Denali from Crown GMC in 2021. A few small issues and routine services have put me in front of John Grundon in the service department a few times. He has been very professional, polite, understanding, and knowledgeable. I have painted some parts of the my truck and they did great at a good price. John is the best and they do good work. I generally don't like dealerships but I am very pleased with Crown and specifically with John Grundon. read more

This was the best car dealership experience I've had since I left the DC area in 2013. My Hummer H3 had a recalled part that needed to replaced and also I had a "low tire" sensor showing on my dashboard. The customer service from start to finish was stellar; very deserving of the 5 stars. From inception, the dealership proactively called me to let me know that there was a recall and that they could order my part. Within two days, the dealership called me to let me know that the part was in and wanted to see when I wanted to come in to get it serviced. I was services today. My H3 was filthy (embarrassed) but it was returned to me cleaned and vacuumed. They checked the sensor and replaced the recalled part. Chris Sullo (and team) was personable, knowledgable, and friendly. The service department's waiting area was nice; they offer free WiFi, comfy seating, workstations with a bank of outlets, TV, free popcorn, freed fresh backed cookies, vending machines, free coffee and water. I think I found a dealership that I will trust to take care of my H3 (and possibly other vehicles). read more

Crown Buick GMC - Lobby for customers - Car Dealers Near Me - St Petersburg, Florida

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Stephen Dumas is the best employee ever! Helped me so well and was very kind. You should buy a car from him!

Yesterday was my 2nd time getting oil change in Crown Buick dealership. In January come in with coupon- oil change for $19.95. As expected,this was not for me-my car uses more expensive oil, bla,bla,bla. We all know it. After paying 3 times that amount i was not happy at all. So received certificate for cheap oil change again, with my name on it, signatures,etc. Come in, found out that for all services which they do with oil change it still cost more. Will was the service advisor, he "worked with me", added discounts and price come down to appropriate amount. Like it- after all it worth that money. What i don't like- spending 90 minutes waiting. Coffee,cookies,tv was good for an hour, after that it's not. At one moment Will come to me with 2 very dirty air filters,said it from my car and need to be changed. I didn't like the price, so it was not changed. Filters changed in another place, i requested to see my dirty filters, they was not as bad as those which Will showed to me. Go figure.. That's the reason for 3 stars. Don't like Liars. read more

Crown Buick GMC - In a waiting area you can brew acup of coffee (6 different available) and fresh cookies provided. - Car Dealers Near Me - St Petersburg, Florida

I have only been here twice since moving to ST Pete 6 months ago and I can honestly say William aka Bill Hevel is a great asset to This company. Every time I have called up there for a question he is the onlynperson that seems to answer the phone and promptly and with a pleasing personality . ( 3 out of 4 times he had answered the service department phone ) He tells the truth and do not try and make up some items that don't need to be replaced. Bill is a great guy. Thank you Crown Buick for employing him. Update 3/12/18 My service representative Bill Hevel is the best! He always calls me back and this time they took care of my oil change because last visit I had waited an exceptional long time . He made sure I was completely satisfied . He is one friendliest person there and always calls BACK !! 3rd time here 4/12/18 I had to get a new key because mines broke and my service representative Bill Hevel is absolutely the best. He's the main reason I keep coming back . He is very knowledgeable . I also like Dave as well . They take care of business . Thank you crown Buick for hiring these two fine men. read more

This is my first experience with Crown GM Buick dealership. Yesterday, our salesperson, David James, exceeded my expectations. David, returned my multiple calls promptly and listened to our needs about what we wanted in an automobile. Also, we live our new Buick Encore. When we left the dealership we were informed by David how to use everything on the new car. Again, The dealership was pristine. Last, the person who helped with signing the paper work was courteous and respectful. In the future, I will continue as a Crown Customer. Last, David James is an example of what an ethical salesperson should be. Thank you, Sandy K. read more

Bill in service was awesome. Will travel back to crown for my car needs! Thanks Bill and crown!! See ya in 7000 miles!

Yesterday I brought in my 2017 Buick encore for an oil change. I came away very impressed by this dealer and it's service Representatives. The waiting area was clean and modern. Hats off to William Hegel my Service Writer. Having purchased my car up north and being a Snowbird I really appreciated the treatment I received. read more

We purchased one vehicle from Crown Buick GMC, and have taken various General Motors vehicles that we purchased elsewhere (including out-of-state) to Crown Buick GMC for servicing. We have ALWAYS been fully satisfied with the quality of service offered by this dealership! More specifically, our service adviser has been Bill (William) Hevel who has always been responsive and professional. It is so refreshing to have someone positive and customer focused to interact with at a dealership! Thank you! The small number of other individuals we have interacted with including the sales rep at this dealership have also proven to be similarly customer focused and responsive. We haven't met the actual technicians who have worked on our vehicles but they certainly deserve credit and call out, as they are the individuals who actually do the work and return your car in great shape! WELL DONE! read more

I purchased a GMC Terrain from Amy Simpson a year ago. I love my Terrain! Amy has been extremely helpful all the way through the experience! I must say I was not looking forward to the auto buying experience when I came to Crown last year. Amy's knowledge and confident manor made the experience wonderful! She went out of her way to help when I purchased the vehicle and was available to answer any question I had afterward. I have since brought my vehicle back to Crown for service and Amy was right there making sure everything went well. I have and will continue to recommend Amy and Crown GMC to anyone I know who is looking to purchase a vehicle. I brought my GMC Terrain in for service. My Service rep's name was William Hevel. He was very pleasant, efficient and helpful. I was greeted promptly and William Hevel kept me informed on the process and amount of time it would take to complete and cost of the maintenance. He found me promptly in the waiting area as soon as the maintenance was finished. I would highly recommend Crown for any service needs. read more

I took my escalade there to get a simple air bag recall and when I got it back there was a air bag light on that was not on when I took it there I talk to the manager agreed to pay diagnostic to see what's wrong with it because of course it couldn't be a faulty part or human error it sat there for a week and a half and they still never looked at it kept trying to tell me I need to spend 450.00 to fix a bad negative wire (that was not bad just dirty ). first before they would work on it. And I also left 3 messages for the Manger to call me back and never got a phone call read more

Unethical and sleazy are words very familiar to this dealership, its salespeople, and especially its management. I spent a week in negotiations (via email) over the net price of a vehicle, and the net value of my trade. The salesperson was the "internet" sales guy, Bob Cowart. The dealership is over an hour's drive from my home. When I arrived at the dealership with my wife and child, I found Bob, and he kept asking me to "sit down" in his office. I told him I had been sitting over an hour and to get the keys so I could check out the truck. Keep in mind that the time is 3:43 in the afternoon. Here is the text of his last email to me: 10/18/2013 Hello XXXXXX; It was good to finally speak with you. We are ok with the $ 5000.00 for your car as long as it is in decent shape. I will make sure the Yukon is ready to drive tomorrow with gas in the tank. Looking forward to meeting you tomorrow after 3 PM. If there is a change in your plans, just give me a heads up. Thanks Best regards, BOB COWART Sales and Leasing Crown Buick-GMC Note that he was well aware of the time I would be arriving ("after 3") and also note that he asked ME to give HIM a head's up if there was a "change in plans." So I'm sitting in his office and he says "See, the thing is, we already sold the truck, but the buyer's credit hasn't been approved yet, so there are two things we can do." Two things? No, there is only one thing, that is, I get up and leave. I talked to the sales manager before I left and he said "We are here to sell cars." I said, "Yes, I understand that, what I am upset about is that Bob here KNEW that I would be driving over an hour to get here, and he KNEW that he had sold my truck, but he apparently could not be bothered to show me the same respect that he had asked of me, by simply calling me and telling me not to waste my time driving out to the dealership." Now, we all understand (and expect) car dealerships to be sleazy, unethical, and underhanded, and it's not really surprising to discover that Crown Buick GMC is no different than the rest. I even called the General Manager, Craig Blacklidge, after I got home over an hour later, and explained the situation to him. He said, "Oh, that just isn't done, that's called a 'back-up' offer, and that should have been something offered to the other party in case your deal didn't go through, not the other way around." He PROMISED to look into it, and to call me back. Did he do so? Keep in mind, this is a car dealership we are talking about . . . so you will not be surprised to hear that he did not. If you are looking for fair treatment and respect at a car dealership . . . keep looking. But if you want to be treated badly, lied to, abused, to have your entire day off wasted, and not even be apologized to . . . ask for Bob Cowart at Crown Buick GMC of St. Pete. He and Craig will "Take care of you." read more

Do yourself a favor and go somewhere else! My letter to the GM! I just wanted to express my disappointment with my visit to your Buick dealership today. My husband and I did research through Edmunds and the Buick web site before visiting today. I found an Encore that was specially priced at $23,503. We came in and test drove the car and liked it. We wanted to lease with your $199 lease promotion http://www.buick.com/encore-luxury-small-crossover/current-offers.html?x-zipcode=33772, but requested a quote for a zero down lease. We were told the car we test drove - a 2015 Encore was not available to be leased but we could buy the car with a low finance rate. However - the Buick site directed us to this car as an exact match http://www.buick.com/your-buick/locate/2015-btl/encore-btl.extapp.html?tp_gmna-btl=%2FlocateNewVehicle%2FShowDetails%3FselectedVehicle%3DKL4CJBSB3FB043789%26x-zipcode%3D33772&dealerSelected=false . Then the salesperson wrote down the VIN from the key tag and said he would check with the sales manager to see if they could work a deal. My husband looked at me and said "Didn't he just say they couldn't lease the car?" Our salesperson came back with a lease price of $375 and a $1300 down offer. Not even close to what we asked - which was in the $250 ball park - then the sales manager came by and told us there was nothing he could do for us - we are nice people but he can't help us! WOW! Why do I feel like something is not right here? The car was originally $29,000 and your special March Madness price was $23,503. Did someone make a mistake on the price so you don't want to lease it? I understand taxes and fees and I assumed those with no money down would increase the price by $60- $70 - but $115 more than our highest expect price before taxes??? Why do I feel that this is a scam? Do you lease any Encores for $199??? There were several other cars listed as leases at your store - but no one even offered them as an alternative. If we paid the down payment - would that Encore be available for $199???? Why do I think not??? Can you please explain? I wanted you, as the General Manager to be aware of this. We are very disappointed and intend to write directly to Buick/GMC post on Facebook and Yelp - What a terrible experience! read more

This is by far the best dealership I've been to, and I can't stand car shopping. Amy Simpson, in particular, made the car buying experience quick and easy. She was straightforward, very nice and totally upfront about everything. It was very obvious she knew the business and about the cars inside and out. She actually worked the deal around so I saved money. Who does that anymore?? Not only will I be back to Crown and Amy for my next buy, but I will definitely recommend her and Crown to anybody looking for a car. Very impressive, all around. read more