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    Value Village Community Donation Center

    2.6 (61 reviews)
    Open 9:00 am - 8:00 pm
    Updated a few days ago

    Value Village Community Donation Center Photos

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    6 years ago

    I was helped by Ben B. He helped put my rewards. I got a pair of socks. Thank you Ben B. #6284

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    Ask the Community - Value Village Community Donation Center

    Review Highlights - Value Village Community Donation Center

    Now it is no secret the prices at thrift store have gone up a lot since someone made it famous.

    Mentioned in 14 reviews

    Read more highlights

    Bella's Voice

    Bella's Voice

    4.2
    (63 reviews)
    $

    I received some hot tips through parenting forums that Bella's Voice was an awesome place to buy…read morecheap baby and kid clothes. As a soon-to-be parent, I wanted to dress my baby well but without spending a fortune since they will grow so quickly. True to their words, the onesies at Bella's Voice are about $1 apiece which is astounding in today's market. I came in twice over two weeks because I couldn't believe it and had to come back to see if the selection rotated as much as I hoped. The first time I was bummed that I found a cute unicorn sweater but it got confiscated for not having a price tag (their policy dictates that unpriced merchandise must be returned to the back room for processing with no guaranteed turnaround time for returning to the rack). By the second time I visited I found an even nicer kids jacket for about the same price which I promptly snatched up. The inventory turns at a steady pace and there's some fun stuff in there (Juicy Couture baby bottoms anyone?) This has definitely been my most promising resource for kid clothes for myself and parent friends so far, and has revitalized my former interest in thrift shop hunting as a hobby.

    We used to really like Bella's Voice and shopped there regularly after moving to Lynnwood in 2024…read more We have spent close to $3,000. That changed with one visit which occurred a month ago. Look at the photos for the condition of a rug they sold. At the Shoreline store, I purchased a rug that was tightly rolled and sealed with tape, so there was no way to inspect it at the store. When I got it home and opened it, it was in unacceptable condition: heavily stained, paint marks, and a strong cigarette odor. This is not an item that should have been on the sales floor. I brought it back within a week with the tag attached and receipt in hand. The manager Leonora did not start by looking at the condition. Instead, she went straight to finding reasons to deny the return. First saying there was no tag (there was), then saying they don't accept returns on "furniture." At no point did she engage with the actual issue. When I tried to show her why I was returning it, another employee inserted herself and escalated the interaction. I did raise my voice out of frustration (my voice carries) but I made no threats and was trying to explain a legitimate issue. Rather than hearing the concern or working toward a solution, the situation escalated quickly. The manager told me to leave or the police would be called for CRIMINALLY TRESSPASSING, and that is exactly what happened. Police were called over a return. I tried to de-escalate and offered reasonable solutions (exchange or completing my purchase), but the manager declined and stayed focused on denying the return and calling the police to have us removed for CRIMINAL TRESSPASSING! Even the responding officer looked at the rug and attempted to find an amicable resolution. My daughter, who was not involved in the interaction, was also threatened with trespass, which was upsetting and unnecessary. This should have been straightforward customer service: 1. The item was not in acceptable condition and the condition was against their own donation policy. 2. It was packaged in a way that prevented inspection 3. A reasonable review could have resolved it Instead, it escalated into a situation involving publicly funded law enforcement over a defective item. As a nonprofit serving the community, I would expect a greater emphasis on resolving issues directly rather than relying on public resources to shut down a legitimate concern. For a place called Bella's Voice, it was surprising how quickly the conversation was shut down. The executive director has chosen to ignore my formal complaint. Photos are attached so others can judge the condition for themselves.

    Value Village Community Donation Center - donationcenter - Updated June 2026

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