Service was quick and great! Tania was super helpful. Glad they were able to help me out.read more

DO NOT, I REPEAT, DO NOT GO HERE!!!!! I went in for an oil change on 5/9, my car stalled on me a…read morefew days later. A week after the oil change and some repairs not previously needed were done, my started making a crazy, whining sound and something came out of my oil pan while I was driving. Turns out something was dropped in the oil during the oil change, it went through my system and when the pressure built up, shot out of the oil pan (I'm not a mechanic I may be saying this wrong). I filed a claim with corporate and Jiffy Lube denied my claim saying because I have over 200,000 miles a rod came from my engine through the oil pan. Nothing was wrong with my car before the oil change and I definitely did not need any major repairs and there IS NO ROD. I have pictures when it happened on the highway might I add. The situation could have been much worse

This was my first experience of an oil change while staying in the car. The service took less than…read more20 minutes altogether. The pricing is satisfactory to the service in my opinion too. They also offer a 25% discount to Military Healthcare workers. I appreciated not having an upsell forced on me. The crew was very communicative throughout the process. The Service Tech, Dom was very informative and friendly. I didn't get the name of the other guys but they were all good to interact with too.

i had a bad experience with their work AND the customer service from the manager was deplorable…read more They cross threaded the bolt in the oil pan so my car was leaking oil, which I discovered a day later on my vacation at the beach. I took it to the local Toyota dealership where the entire pan needed to be replaced since the bolt was hopelessly stuck. When I returned to Take Five, the manager was rude, accepted no responsibility, saying that I must have tampered with their work. He then made a misogynist comment that because I'm a woman I must have been fooled by the dealership. Terrible work and unacceptable customer relations. Never again.

I really liked this place at first. I was new to Durham & wanted to support a mom n pop auto shop…read more the last time I came earlier this year, I got my headlight replaced & a tire rotation for the main reasons. I wasn't sure if they actually did rotate my tires, so I called & was told yes, indeed they did. The guy on the phone told me they keep the same tires in front & the same in back. well, I just got another rotation elsewhere, & they told me my tires were terrible & had not been rotated in a WHILE. Very disappointing this company lied to my face & charged me for a service they didn't even provide. Will not be returning, very disappointing. Adding more since I just removed my cabin air filter. I also paid for my filters to be replaced, & judging by these pictures taken TODAY, these were not changed when I came in. I'm in absolute utter disbelief. Wish I could give a negative star review. You guys should be ashamed.

I've been taking my car to these guys since 2018 and I haven't thought about taking it elsewhere…read moreone time. They have always been able to get me in quickly, do the work needed without trying to upsell me, and I've always thought the price was fair. You won't be disappointed bringing your car here.

Had zero wait time for my state inspection. Was in and out in less than 20 mins. Really nice…read morefellas and they do have dogs on site, but they were incredibly friendly and greeted me with tail wags. I will 100% be back!

In and out for my emissions in less than 20 minutes. They also were able to accommodate my extra…read morehigh top van in their garage which was amazing as others nearby said I was too tall for their garage. Thanks guys!

My go to for an auto inspection for all of my beamers! I really enjoy bringing my car to Rev! My…read moredad brings his cars for inspections as well!

Service was quick. Attendant was friendly. Price was great. I will definitely return here in the…read morefuture!

This location is consistent with service and customer service. I made an appointment for my annual…read moresafety inspection and waited a few hours. When my car was finished they brought it around for me as it was cold out and the car was parked in an adjacent parking lot. I always feel comfortable at this location with service.

I've used this location of Chapel Hill Tire on multiple occassions. Most recently for lube service…read moreand requested a quote on a spark plug job on my Toyota. The good - the service writers are fairly friendly. The bad - pricing appears to be above market rates. The dealer wanted $700 for spark plug change - Chapel Hill Tire was $808 - I ended up getting the job done for $480+ tax up the road at another shop. They do not give you an invoice or paper receipt - so you can't look over the work performed at the time of pick up - they are "paperless" which is in my opinion bad business and bad for the consumer. Shifting the cost of a piece of paper on the customer is tacky, cheap, and unprofessional. They will email it to you. I also got a quote for tire installation - they charge $100 more if you provide the tires from a competitor or from Tire Rack. $118 if you purchase their tires; Over $200 if you use Tire Rack tires or provide your own $55/ wheel/tire. Based on all of this experience - I can't endorse Chapel Hill tire at this time. UPDATED REVIEW: 11/24/25 I had to return to Chapel Hill Tire on Franklin St because Discount Tire attempted to put new tires on my Tacoma on Friday. They were able to do 3 of the wheels and the 4th, a front right wheel would not come off because one of the lugnuts was driven on so tight, it broke their tools. Chapel Hill Tire was the last shop to rotate my wheels and tires - which is done on each oil change at 5,000 mile intervals beacause AT tires require this level of attention. This was performed in April 2025. I did not rotate the tires and wheels in September because I was replacing the tires. Unfortunately, now I am being charged $261.00 by Chapel Hill Tire to "fix" or remove the busted / stuck lugnut. This was completely avoidable had their technician in April not driven the lugnut on so tight. I really don't like impact wrenches but most shops use them because it saves time and cuts down their bottom line costs. I was also informed, to remove this lugnut "minimal scratching" will occur to the wheel - which is not great. If the scratching is at all visible on the wheel I will have to refinish the wheel or replace it or have it repaired. $261 - Today's repair $20 - 2 Lyft rides to and from And my time to schedule this and 2 appointments instead of 1 to get my new tires installed. I will not return to Chapel Hill Tire on Franklin St and I can't endorse them any longer for any work. -CT UPDATE post pickup of my truck: Not only did Chapel Hill Tire charge me $261.00 for a problem they created - they didn't install the TPSM sensor in the wheel and they did not notify me when they called with the estimate they were having any problems whatsoever. I did not realize this until I got home - they don't print you an invoice - because saving .03 on printing an invoice is how CHT operates. When I arrived home I found the TPMS sensor in my cupholder. Now I can return to Discount Tire - to have them FIX a 2nd problem created by Chapel Hill Tire. They can look forward to a credit card dispute at this point for the full amount of $261.00.

Absolutely the best place to get ripped off. Came for a simple wheel alignment and The front desk…read moreattendant with the horrible attitude and the "Technician" if you can really call them that came up with some wild story of a "car accident" when the car never been wrecked. and wanna upcharge another $140 for a diagnostics to see what is really wrong. Steer Clear of this horrible place!!

This business put the wrong tires on my rear in September 2025-Laufenn Kept one tire. I paid…read more $448.36 for Kelly Edge tires in March 2024. Gave me one Kelly Edge as a spare. In March 2026 - the Manager tell me my tires are real bad- I am discovering their error six months later and now he wants another $ 200 for more tires. I purchased in September 2 Iron Man tires for over $300.00. This company is dishonest- not trust worthy. They failed to inspect my car after the work was done to ensure the proper tires was placed on my vehicle. I paid for an alignment $155.00 in September with their "dumpster" tires on my car. These people now wants another $685.00 for two tire and alignment and tie rod that was created by their carelessness.

Neal's went above and beyond to assist my daughter with her vehicle on two occasions. Incredible…read morecustomer service. Highly recommend.

Scammers. Don't go here. Quoted me $11k for a service that ended up being $600. Don't end up like…read moreme.