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    Chapel Hill Tire - Franklin St

    3.3 (53 reviews)
    Closed 8:00 am - 5:00 pm

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      Services - Chapel Hill Tire - Franklin St

      Tire balancing

      Tire installation

      Tire Pressure Monitoring System repair

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      this is the checkup corresponding to the car which (they discovered 3 days later) had less than 1mm of rear break pads remaining

      First, the good news: they were timely. Now, the bad news: I took my car in to get an oil change, and they gave it a complimentary "overall checkup". On that checkup they said that, among other things, the rear breaks were fine. Took it back three days later for an unrelated issue (I meant to have them take care of both issues on the same day, but I ran out of time). On the second visit, three days after their complimentary report told me my brakes were fine, they took it for a test drive and found out that the rear break pads were LESS than 1mm. NOT GOOD. What else did they miss in their "complimentary checkup"? For them to give a misleading report on such a serious part of the car is completely unacceptable. I will not be taking my car back to them. My trust in this institution has been seriously eroded - like my break pads.

      Christina G.

      I'm not much of a car person... Q: What kind of car does your boyfriend drive? A: Uhm; a red one? But I :do: know that this place can offer a great selection of tires. And they're also adept at repairing your (read: my) less great so-I-thought-I could-scrimp-on-these tires. Once, I came here with 3 (three!) nails in a single tire. Don't ask how I managed to swing that one -- it's not like I'm off-roading much in my little 2-door 4-cylinder. Anyhow, they fixed me up and I didn't have problems with a single patch. The mechanics are sweethearts too. While waiting one morning, I was in need of my daily caffeine dose, but the front coffee pot was already empty. The sympathetic guy at the desk went to the back room and offered me up some of their own stash. They actually have 3 locations, so check the website to see what's most convenient for you (and for coupons!).

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      7 months ago

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      10 months ago

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      7 years ago

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      Thanks, Brenda, for the great review. So glad you enjoyed your visit.

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      7 years ago

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      6 years ago

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      9 years ago

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      5 years ago

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      Thank you, Aris. We are thrilled to have you as a loyal customer.

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      5 years ago

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      11 years ago

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      7 years ago

      Top notch service. The whole staff is wonderful and great pricing! They sure make things easy!

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      Page 1 of 2

      Ask the Community - Chapel Hill Tire - Franklin St

      Review Highlights - Chapel Hill Tire - Franklin St

      Took my car to Chapel Hill tire on Franklin street and was greeted by Chris Whitehead the store manager.

      Mentioned in 2 reviews

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      Chapel Hill Tire - Carrboro - Skilled technicians. Honest work. Every visit.

      Chapel Hill Tire - Carrboro

      (89 reviews)

      I was visiting from out of town when my tire pressure indicator light came on. I went to Chapel…read moreHill Tire Dobbins Road and planned on spending the morning there. Everyone I encountered were wonderful! The gentleman that checked me in got me right back to one of the mechanics. They took care of everything in less than 30 minutes without an appointment. The customer service was top notch and I would give 6 stars if I could. Highly recommend !

      I hate to have to leave a bad review as the employees I interacted with were both very friendly. My…read moreinteraction with them leads me to believe that the deceptive business practices I (and apparently others) encountered come from higher up. I can only assume that a business that takes advantage of it's customers takes advantage of it's employees in whatever ways it can also. My specific case: I had a screw in my tire. It is a relatively new tire with plenty of tread left and the screw had planted itself between the tread, not in the sidewall. When I took it in just before closing the person working the counter said they could plug it for me no problem if I left it overnight, and wouldn't even charge me for it. "Too kind! Thank you" I said, thinking that is how you generate loyal customers. The next day I had a message saying that they couldn't repair the tire. I called them up and they said something about the angle of the puncture, it sounded half baked. The person on the phone didn't sound completely convinced themselves and like they had a script for the "Snap Financing" they should try to steer me towards to pay for two new tires (so they'd wear evenly). After politely declining to buy new tires from them they were willing to re-inflate my damaged one so I could drive away. when I took it to another local shop today they were able to plug it no problem. I even asked if there was anything unusual or any reason at all they might have suggested I get new tires. The guy who did fix it basically said "If I wanted you to spend $500 you didn't need to today I could have tried lying to you too." in actuality he just said "Nope, it was a simple plug." Two stars for friendly employees who hopefully find something better when this place hopefully goes under, like it deserves to in my estimation.

      Yeargan's Top Notch Automotive

      Yeargan's Top Notch Automotive

      (45 reviews)

      Hi Yelp. Tried to support a small business. Mistake. Hope they don't get upset, waste half my work…read moreday, get mad over nothing, melt down, and break my car (again). *shrug* Never trust mechanics who refuse to explain their work. The only things they respect less than their profession are their customers. There's a reason a nearby spot told me they stopped giving Yeargan's the time of day. They act like guilty pre-teens who got caught cheating on a test if you ask them something. Dig other reviews here. There's a pattern. Short: Something went funny with my car when it was serviced. Their attitude during follow-up was "Yeah? Drink bleach." Then came the theatrics. Paid $200 to watch some guy freak out and wag the dog. Issue left unaddressed. Long: Got something done. Cool. They noted several issues, but I was already handling those through insurance (was waiting on two checks). Paid, drove home. Lightly touched a door handle. Couldn't get out. Hadn't touched it since leaving the car with them. Cable busted under their watch. Yeargan's lost it when I tried to discuss it the next week. Everything fine on voicemail, but when I went in, it was "$800 for this mysterious issue we *totally* did not cause, jerk!" Owner(?) came unglued and grew cartoonishly condescending when I pointed out they were the last people to use the door, and that I knew how cables break due to my job. You're a tech, sure, but I didn't toss my engineering experience when I walked inside. Yeargan's dived into desperate, scammy evasiveness. They didn't clarify the issue, explain policy, or introduce me to who worked on it. "We got out of it a bunch of times" was pretty much it. Didn't buy the glib take. Suddenly, they were aristocrats, acting like I dropped cash, left, trashed my door, and then sucked up their precious internet browsing time with my unwashed problems. The Nick Cage House of Reactionary Auto Repair and Trying to Scare 20-Year-Olds. Could've said, "Here's what we saw." Instead, Yeargan's demanded nearly a grand for a basic repair, which wasn't needed before I visited, and went full rage-clown. Embarrassing. Worked when I dropped it off, and you used it last... as you said ... so... Discount Occam's Razor for a second. The narrative would read, "Nah, some linebacker Conan'ing this handle around didn't bust it; the disabled person with a bum hand severed this threaded cable, yet didn't hear anything in a silent environment. Or micro-sized ninjas did it. Or Bigfoot. Anyway, we want $800 for this menial job." Sniff test: Failed. Where there's smoke, there's fire. Plausible deniability? Okay, but if you're certain? Explain it. I paid for expertise, yes? You already took the green. Back it up. Instead, Yeargan's showed no confidence in their work and threw a self-incriminating, huff-and-puff fit. Removed all doubt. Corpse at their feet, blood on their clothes, knives in their hands, screaming "We didn't do it!" but... uh... Hit dog will holler. After watching him deflect, I quit speaking with the huffy guy. He then started jumping into my conversation with another person to tell me what was what. Asked for an evidence-based explanation? Nada. Left to his own devices? "Power move Pete." Smartest cat alive, muttering to himself and tagging every other sentence with angry platitudes. A business model based on acting like a gym coach in a bad 1983 comedy. What's "overcompensation"? Hit dog will holler. Hurt their feelings when I responded to their 758th automated text with "You owe me a new door handle!" Boo-hoo. They wasted tons of my time, and a quick DIY fix corrected their mistakes. Yeargan's whining to the pay-to-play joke that is the BBB, using selected de-contextualized recorded snippets (... creepy... ) about how they *weren't* prickly, hostile, or unprofessional, was fun. "This customer ignored me while I repeatedly insulted him after he dared to ask basic questions! WE'RE TOTALLY *NOT* DEFENSIVE!!" A hyperventilating man with a bruised ego, barkin' and fartin' to distract attention from their team's negligence? Doesn't scan very "pro." End result? Door was still busted. Contrarian outbursts did not solve the issue. Watching employees roll their eyes at their boss and his sneering, bitter asides, most of which were factually wrong? That also didn't help. Door was still busted. Again: Hit dog will holler. When I returned to my regular shop, they immediately noted I didn't even need half the work they tried to push on me. They also told me they stopped recommending Yeargan's, and that something was "obviously going on over there." Tell me about it. People need their cars. They use them to earn a living and care for their loved ones. If your options are nothing or this place? Stick with nothing. Keep looking. Your money, safety, and time are worth something. Don't entrust your vehicle to Yeargan's. "Top notch" in the same sense that throwing trash at a wall makes you an "artist."

      My tire was flat, apparently slow leak as it seemed fine when I left that morning. I drove it there…read morebecause it was close. They told me $450 for new tire and installation. Then gave me a huge "complimentary" list of things I needed to fix. I didn't appreciate the upsell. They did put air in the tire, which I appreciate so I gave the 2 stars instead of 1. I drove it to Costco and had tire changed for $270. I get that it's more expensive in local garages than chains like Costco, and I probably would have paid an extra $100-but they lost my trust entirely with their laundry list of "things wrong with the vehicle" which was actually fine. Too bad. I like to support local as long as I don't feel taken advantage of.

      F & F Automotive

      F & F Automotive

      (36 reviews)

      ============== Update Review ==================== The owner…read morecontacted me immediately to offer a leak check and an OBD diagnosis. While they provided a printout of the manufacturer's oil pressure specifications and OBD results, they confirmed they do not have the mechanical gauging equipment required to perform the actual pressure test and tell me the exact PSI. I am now seeking a formal diagnostic elsewhere to verify engine safety. =============== Original Review ================== Total lack of professional accountability. Although I explicitly requested full synthetic oil, the shop used a synthetic blend instead. Within 24 hours, my red oil pressure light began flickering. When I returned, the owner (the guy in the front desk) refused a standard mechanical pressure test to rule out engine damage and became hostile when I asked for a written record. The owner told me, "You can stand there and be mad if you want, I won't do anything unless you are willing to pay for a full diagnosis" and--most dangerously--claimed, "you can continue drive if you have that oil light on." That is catastrophic advice that would lead to total engine failure. They are happy to take your money but refuse to stand behind their work or verify basic safety. Proceed with extreme caution.

      Abusive treatment. I called about bringing in my 5 year old car for an engine problem. My last…read morecontact with F&F was when they serviced a different van 4 years ago. He looked up my record, and said, angrily, "I remember you. You bring me in all these vehicles that shouldn't even be on the road".... "I'm just being honest with you, you shouldn't be driving those vehicles. They aren't roadworthy. Is this another one of these vehicles that shouldn't be on the road?" Then he wanted to schedule me for an appointment. I just ended the conversation.

      Chapel Hill Tire - Franklin St - tires - Updated September 2026

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