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    Chapel Hill Tire - Franklin St

    3.3 (53 reviews)
    Closed 8:00 am - 5:00 pm

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      Services - Chapel Hill Tire - Franklin St

      Tire balancing

      Tire installation

      Tire Pressure Monitoring System repair

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      this is the checkup corresponding to the car which (they discovered 3 days later) had less than 1mm of rear break pads remaining

      First, the good news: they were timely. Now, the bad news: I took my car in to get an oil change, and they gave it a complimentary "overall checkup". On that checkup they said that, among other things, the rear breaks were fine. Took it back three days later for an unrelated issue (I meant to have them take care of both issues on the same day, but I ran out of time). On the second visit, three days after their complimentary report told me my brakes were fine, they took it for a test drive and found out that the rear break pads were LESS than 1mm. NOT GOOD. What else did they miss in their "complimentary checkup"? For them to give a misleading report on such a serious part of the car is completely unacceptable. I will not be taking my car back to them. My trust in this institution has been seriously eroded - like my break pads.

      Christina G.

      I'm not much of a car person... Q: What kind of car does your boyfriend drive? A: Uhm; a red one? But I :do: know that this place can offer a great selection of tires. And they're also adept at repairing your (read: my) less great so-I-thought-I could-scrimp-on-these tires. Once, I came here with 3 (three!) nails in a single tire. Don't ask how I managed to swing that one -- it's not like I'm off-roading much in my little 2-door 4-cylinder. Anyhow, they fixed me up and I didn't have problems with a single patch. The mechanics are sweethearts too. While waiting one morning, I was in need of my daily caffeine dose, but the front coffee pot was already empty. The sympathetic guy at the desk went to the back room and offered me up some of their own stash. They actually have 3 locations, so check the website to see what's most convenient for you (and for coupons!).

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      7 months ago

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      10 months ago

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      4 months ago

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      1 year ago

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      4 years ago

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      3 years ago

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      7 years ago

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      Marc P.

      Thanks, Brenda, for the great review. So glad you enjoyed your visit.

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      7 years ago

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      6 years ago

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      4 years ago

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      9 years ago

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      7 years ago

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      6 years ago

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      14 years ago

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      10 years ago

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      5 years ago

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      Marc P.

      Thank you, Aris. We are thrilled to have you as a loyal customer.

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      5 years ago

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      8 years ago

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      7 years ago

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      9 years ago

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      16 years ago

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      11 years ago

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      11 years ago

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      7 years ago

      Top notch service. The whole staff is wonderful and great pricing! They sure make things easy!

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      Page 1 of 2

      Ask the Community - Chapel Hill Tire - Franklin St

      Review Highlights - Chapel Hill Tire - Franklin St

      Took my car to Chapel Hill tire on Franklin street and was greeted by Chris Whitehead the store manager.

      Mentioned in 2 reviews

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      I have purchased my tires from Discount Tire for years, but I am very disappointed with the level…read moreof service I have recently received at the Durham/Chapel Hill location. I visited this store twice in July and August 2026, and both times I had an appointment. On each occasion, I waited approximately 30 minutes before I could speak with someone about the service I needed. Although someone checked me in after about 10 minutes, I still waited another 30 minutes before my appointment actually began. This is unacceptable, particularly when customers have scheduled appointments. During my most recent visit, I brought in my 2024 Chevy Silverado, which has only 25,000 miles, because there was a nail in the middle of the tire tread. I was told that the tire could not be repaired because the tires were "bald." This was simply not accurate. The tires were not bald and were in reasonable condition. I was also given the impression that the primary reason they were unwilling to repair the tire was that I had not purchased the tires from Discount Tire. These are the original OEM tires that came with the vehicle when I purchased it, so I found that explanation particularly disappointing given my long history of purchasing tires and receiving service from Discount Tire. I would leave a no-star review if possible!

      I had been going to this place for years without any issues until my last time. I went to get my…read moretires rotated and need tire pressure sensors so I got them. It took them hours to try to get them to work. They finally came out and told me they won't work and their is something wrong with my car computer and I need to take it to the toyota place to get it fixed. I should have demanded my money back since they could not do what I paid them to do but stupid me I believed them. I then went to the other discount tire and they said what I guessed before they put on the wrong sensors and told me it was my computers fault. Do not go here ever and I won't be back.

      Firestone Complete Auto Care

      Firestone Complete Auto Care

      (69 reviews)

      First of all, they have a professional, accommodating staff. I came in on a Sunday afternoon with a…read moreflat tire, needing a patch job. They were a little busy and it took 45 minutes for them to get to my car. But thankfully, they were able to patch my tire up and only charged me about 23 bucks. That's much better than the $200 or so I would have spent to replace it. My total experience took about two hours, which was a little long, but at least it got done correctly.

      I scheduled an appointment on Hwy55 online for a tire repair, I had a slow leak. Even though I…read morepurchased the tires at Firestone on New Hope Church rd in Raleigh with a warranty because I was at work and didn't think I could make it to Raleigh before they closed. I arrived at my scheduled time 1:10pm and I was finished by 2:15. I work in the dental field and went on my lunch break, because of this I called my patient and asked if I could move them to 2:30 because I knew I may run late. The patient was able to accommodate me. (This is important for the review) they were able to plug the tire and because I had purchased the warranty there was nothing due. Joe fixed me right up and I made it back in time. A couple days later my TPMS light indicates it can't read my tire pressure. I go online to make an appointment for 6:00 that day. The Durham location calls me and states they can't see me at 6:00 because they have 3 people already for 6:00. I informed them I picked the time the online offer. They stated the online schedule doesn't take into consideration that they already have people scheduled and asked if I could come at 4:00. I informed them I could not, I could do 5:30. They stated they could not see me until next week, informed them I didn't want to wait that long, I'm not sure if this tire is leaking or just the light. I inquired if another Firestone would be able to see me and handle the issue. He stated yes, so I go online and make an appointment with them for 6:00. Low and behold they call me and stated they couldn't see me at 6:00 because they were booked. It sounds like their online systems need to be updated, because you show me what's available and I choose. I say okay and cancel the appointment, I call my mom and ask if i could use her car and she says yes. I go back online and schedule with New Hope location for 12:00pm the next day. I get a call from the location informing me that I made another appointment, I told him yes I will have my mother bring it. He then tells me I need to go back to Durham and what's their number because it makes no sense that they can't see me until next week. I provided the number even though at this point I have steam coming from my ears! New Hope calls back and said he spoke to Jeff the general manager and they can see me tomorrow at 6:00, and to call them. I call Jeff, and said I guess the Raleigh location called you and he proceeds to say we can see you tomorrow at 8:00am. I once again inform him I cannot do 8:00, I have a patient. I can do 4:00 and that's the time we settle on. Last night I received a text that my appointment has been updated to 9:00am, at this point I have decided to see someone else and just pay out of pocket. Then today I received a text today stating my appointment is at 6:00pm then I receive one 15 minutes later stating my appointment has been moved to July 31 at 12:00pm. Who arbitrarily moves an appointment? Can you imagine your dental office sending you a text that they have just moved your appointment? I spent over 1,1000 for new tires and brakes less than a year ago and they can't even uphold their warranty.

      Chapel Hill Tire - Franklin St - tires - Updated September 2026

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