When did oil changes get so expensive? Valvoline has an app where you can get coupons. Without the coupon, the oil change would have been over $100. I chose the higher-end oil, but it was surprising to see the price that high--especially since I didn't even have any filters changed. The service itself was very fast and efficient, which I appreciated. But overall, it's pretty expensive for just a basic oil change. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Bloomington, Indiana

UPDATE: after 72 hour, I have still not been contacted by ANY Valvoline local management. I was legitimately ghosted by the entire company, who had the audacity to respond to this review to accuse me of being fake because my wife made the case under her name-- how many open investigations do they have at this store alone? I am flabbergasted that I have sent the email Jamie has listed in previous reviews an email to try to understand what is going on with my car that they messed up, but have received NO communication. This is a living nightmare. Original review: 13 miles after receiving an oil change from manager Rob, my car engine stopped working completely. I was in contact, via text, twice with the manager. He sent a tech out who could not figure it out. After the manager "looked at the tapes," he fled his place of work and lied to his staff about coming back. After nearly three hours of waiting for the tow truck they called and waiting for Rob to come back-- we were forced to leave my car at Valvoline and take a $50 Lyft home. I was able to start a case with Valvoline, but I have received NO communication from the manager Rob or area manager Grant. My engine in my car is no longer working directly after an oil service, and the local leadership has not communicated at all. No rental car, no help getting back home (we were visiting Bloomington). They were actually useless. Eager to find out what damage they have caused to my vehicle-- DO NOT GO HERE UNDER ANY CIRCUMSTANCE read more

Valvoline Instant Oil Change - Manger rob ghosting me. - Oil Change Stations Near Me - Bloomington, Indiana

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They usually during the weekdays are great. Weekend crew, like Mike, can be a bit much with the unprofessionalism. Sly comments and jokes. Again, come on weekdays only. read more

"Do NOT bring your car here. A few days after my oil change, my car had absolutely no oil left because they broke the O-ring during installation. Oil was leaking all over the underside of my vehicle. I am lucky my car didn't blow up. I had to pay another shop to fix their mess, and the new mechanics found metal shavings in the oil filter. This means running without oil caused internal grinding and engine damage. I have tried repeatedly to reach a manager, but they are ignoring me. To the owner reading this: I expect a full refund immediately. Furthermore, since metal shavings prove your negligence damaged my engine, I am holding this shop responsible for any future engine failure or repairs needed due to this incident." read more

Very fast and they were super nice. Told me what everything meant and were super informative!

I know this sounds petty, but my oil change cost $139 and as I pulled out of the garage, my "fill windshield wash" light came on. They checked it on a list as being done. I added a full gallon, so they didn't do it. I know it's a small thing but it now makes me question what else on their checklist they may have skipped. For $139 it should have been done right. read more

Since the change from Chad to Valvoline oil change, I have gone there 2 times and both times paid for full synthetic oil/filter change and surprise never done. Just 2 weeks later took my car to Chrysler for a recall and my engine is almost done from the last 2 services at Valvoline and my oil is beyond dirty and low. So nope never changed and out the money. read more

Vidits in the past have gone well. However, even with three I sat for over two hours waiting for the oil to be changed in my vehicle and sat on the lift for 45 minutes waiting and waiting and waiting. I am not sure what has happened to the place. But the ridiculous!! read more

The valvoline employees are incredible! I have always had Jada, and she is the absolute best. Amazing customer service, and a great, timely oil change. I was in and out in 30 minutes. Their computer system was down, and they still made everything happen in a smooth, timely manner!! read more

While they were friendly and the price was reasonable, I had the following three issues: 1. Upon returning home, I noticed that two of the bolts holding up the plastic shroud underneath were about to fall out. I had even questioned them on whether they got all the bolts in and they said they did. I tightened them myself as I did not trust them if I were to bring the car back in. 2. I noticed my windshield washer fluid didn't look full so I used my own and it took about a third of a gallon, which told me they didn't even fill it up. 3. I noticed my radiator fluid was below the minimum mark by a couple inches so they didn't get it full. I questioned them and they said they had put some in, but maybe I had gone back down which I guess is possible. I called and talked to the manager, and he wasn't overly friendly/apologetic until I said the least you could do is apologize and then he changed his tune a little bit. Now I am concerned on how much of my car was really serviced and I will not return to this location. read more

I came to get my oil changed after I began smelling burning oil and oil spots anywhere I parked. Jada came to my window and was immediately a breath of fresh air, the absolute sweetest demeanor and didn't judge my absolute lack of any kind of knowledge on cars/oil. I popped my hood and a moment later she broke the news that my oil cap was missing (about a week prior my dad had added some oil and evidently forgot to replace it thus the oil leaks and smell) instead of just stating she was not able to do anything she immediately got on the phone, ordered the part from a nearby store to be delivered. while waiting she cleaned up all the oil that splashed everywhere. I always dread oil changes because of my lack of knowledge but Jada has completely changed my views on it! never once did she make me feel anything less than welcome and appreciated. thank you Jada!!!! read more

This place is absolutely the worst place on earth. They completely ripped my splash guard off, breaking off all but one clip AND they left the old oil filter gasket in the engine, screwed the new one on, and it leaked oil everywhere, almost blowing the engine, as it Lost so much oil, read more

I went here for an oil change because the person on the phone provided a link for 25% off and I liked the idea of remaining in my vehicle and it being advertised as an "instant" oil change service. I pulled into the place. They have 3 bays. I went into the second bay where no one was waiting. There was a car waiting in the first and third bay. After both of them AND a next round of cars got serviced while I waited, over an hour now, I got out of my vehicle to determine the delay. One employee informed me, "We are short-handed". Once I finally got into the bay an assistant came to my window and asked if all was well. I said yes except for the wait. Turned out the person was a manager. I told him a worker could have informed me the vehicle getting serviced in from of me would take a while and to consider changing lines. He argued that no one went faster than I did to get their vehicle serviced and walked away. Waiting over an hour for what's advertised as an "instant" oil change is not acceptable. Entire job from arrival to completion was about 1.5 hours! I was satisfied with the service once in the bay. Do NOT go there if you expect an "instant" oil change. read more

Would not recommend this place. They are slower than pond water. After waiting an hour someone came over and told us we may have to move back to let someone ahead of us. Needless to say I gave them a piece of my mind. I told them we would leave if that was the case. They finally said we could come in. We got our oil changed but it was way too much of a hassle and we won't be going back. read more

The customer service is very friendly. Everyone I have talked too and have interactions with. They always asked me if I needed the air filters checked. They show me the oil once they have refilled it and they check to make sure everything is secured. If I was unsure what the level on the oil stick meant they are nice to explain it which is nice since I don't know much about cars. read more

Do not recommend. 1) This is not the same quick, efficient service I received when this location was Chad's. 2) The receipt they gave me showed that my tire pressure was checked and good at 35 psi. 3) Because my tire pressure light was on when I pulled in, I asked before leaving if all 4 tires were in fact checked and good. They ask if I want them aired to 35 psi...I say, I guess bc they should the experts, right? I am told that the two front tires were good, but one rear tire was 24 and the other (rear passenger) was at NINE psi?!?! They didn't notice that when walking around the car?? When I asked why the receipt said my tires were checked and good, they said it's just part of their system...& they don't currently check tire pressure unless the customer requests it. 4) After leaving, I checked the sticker in my door and the recommended tire pressure for my vehicle is 32 psi. 0 out of 10 do not recommend and will not return. I would rather spend 45 minutes at the dealership sitting in the a/c than stuck in my hot car receiving subpar service here. read more

This place is living off of the previous owners well-earned reputation. I had been going to Chad's Express Lube for a while and didn't realize they had been bought out by corporate Valvoline when I stopped in today. I told the CSR that I was there for an oil change only, tire pressure was good, nothing else. The young tech proceeds to remove my new K&N Air Filter, hands it the the CSR who brings their in-house filter to my window and asks if I would like to change it? I had just told him that my truck had 10k miles on it with a new K&N, no need for his inferior filter. If I had been someone who knows nothing about engines, he would have surely thrown away my $75 aftermarket filter just to sell product. Either he is dishonest or doesn't know what he's doing, and that's a no-go for someone in his role. To top it off, he tells me about all the other services they do and that I will find they are the "cheapest" around...then I pay $20.21 more for the same service I got from Chad's a few months ago. They just lost the business of my personal vehicles, my company vehicle, my fiancé's vehicle and anyone else who asks. read more