Totally unimpressed. Sat there for THREE hours for them to change a time (that was "free" because…read moreit was under warranty), charged $300+ to put said tire on and "align" them. A week later, find out that the "alignment" they did was causing ALL tires to wear on the inside ("cupping"). Will never go back. Insanity. Never again.

We were traveling through on vacation. We had a slow leak on a truck tire. They got us in and it…read morewas leaking around the rim. Fixed it. Did not charge us!!! Thank you guys!!!

The best! As a younger woman I find anything car/ service related to be intimidating and most shops…read morehard to trust. From the moment I dropped my car off everything went smooth and fast. They were able to save me from future problems and $$$. My lack of car knowledge wasn't taken advantage of. I trust this place and their very diligent 10/10 staff! Thank you again!

I am from out of town and here for work and last week I went to leave for work, and my car wouldn't…read morestart. I ended up having my car towed to NTB, and they were great! They were quick to diagnose the issue (battery was dead dead after super cold temps) and quick to fix the problem and get me out the door! Super nice guys. I would definitely recommend this shop to anyone!

These guys always take excellent care of me, are so friendly and honest. I'll never go anywhere…read moreelse! My dad now comes here as well.

I recently had my oil changed here and it was so quick. no wait! Excellent customer service. Super…read morenice and didn't try and talk you into getting anything else! I will go here for my oil change when needed! Angela Porter

DANGER! PLEASE READ!! I went to Tire Choice for a wiggle in my steering wheel. They told me I…read moreneeded a new intermediate steering shaft and it would cost me $770, which I paid and waited over a month for at that time. The mechanic mentioned he was waiting on AutoZone for the part, so I called to confirm and was told by autozone that they were indeed waiting on my part even though I couldn't order it as a layman. The wiggle was NOT fixed when this 'new' part was installed so I was promised a new clock spring to attempt to fix it. This took another month. After which it was STILL not fixed. This entire time I was repeatedly assured that my car was SAFE TO DRIVE. My wheel shook, but what did I know? It made me nervous to drive highway so I was topping a hill on a back road going about 45mph when my tire blew. The drive home was...interesting. Even with the donut on-my wheel wasn't shaking! I went to Tire Choice to tell them this and they sold me tires and sent me on my way. The next day, I was reversing and straightening out to leave a friend's house when my steering wheel KLUNKED and I lost the ability to control the tires. As my new mechanic put it, the part DISINTEGRATED while I was driving it!! My new mechanic informed me that the intermediate steering shaft for my car could ONLY be ordered through a dealership! He also fixed the wiggly wheel for $25, btw. Tire Choice is part of Monro Corporate and they are only covering the repairs by the new mechanic and they have taken a week to review the case (never once reaching out to me), and are telling me to it will be another week before the check is even MAILED! I am still in the hole for the $770 charge for the unnecessary parts they installed that caused TWO NEAR DEATH EXPERIENCES IN A ROW. This has been a massive strain on my finances and a drain on my mental health for what should have been a simple fix. I have also never received even a simple apology at any point. They do not seem to care about their customers' safety in the slightest. Thank you for taking the time to read this whole thing. It's been a nightmare.

i Had my brakes done on the car. Got home hear this medal rubbing noise. brought it back and they…read morefixed the bent dust place they bent. then i was driving and hearing this noise, and the tires didnt feel right. so I bought it to MIDAS. They had put the wrong lug nets on my car, plus the back brake on passenger side was on BACKWARDS!! , not to mention cheap parts!!. Now am having to get it fixed right!! DO NOT TAKE YOUR VEHICLE THERE!! I will be contacting the Better Business bureau over this !! Plus contacting my Credit card company because to me this is fraud!!

I had a very frustrating and disappointing experience with Take 5 Oil Change in Barberton…read more After receiving service at this location, I later had my vehicle inspected at Infiniti of Akron on March 26 during a multipoint inspection. The dealership documented that the differential fluid in my vehicle was not the correct viscosity, which can potentially cause damage over time. They provided me with written documentation of this issue. Based on that, I submitted a claim to Take 5 corporate requesting reimbursement for $172.41 so I could have the differential service properly completed at Infiniti. I was told I would receive a response within 5 business days. By April 2, I had heard nothing--no call, no email, no update. I then went back to the Barberton location on April 4 and spoke with the manager, Chris. He informed me that my claim had already been denied because he personally performed the service and believes the correct oil was used. He also stated that I should have received an email, which I never did. This is extremely concerning. I provided official documentation from a certified Infiniti dealership, yet my claim was denied without communication or proper follow-up. The lack of accountability and poor customer service is unacceptable. I trusted Take 5 with my vehicle, and now I'm left dealing with the consequences and paying out of pocket. At this point, I will be escalating this matter by filing complaints with the Better Business Bureau and the Attorney General's Office. I would not recommend this location to anyone.

Incompetent staff that prey on women! I went to this location for an oil change. They said I needed…read morea coolant flush. I said no. The tech said they would not do my oil change without a coolant service. I was pressured to do to the service until I relented. There was also another lady beside me getting the same high pressure sales tactic to do the coolant service. I left and went right home. The next morning on my way to work the heater wasn't working and the thermostat climbed into the red. I had to pull off the highway and limp my car along until I found a safe spot. It was 15° out and I had to wait there for a tow truck. The manager of the shop admitted to not filling my vehicle up and completing the coolant service to my husband. I've called 3 times and was told last to week a manager would call. Still waiting for an apology and refund

Terrible business.Very pricey.If you're looking for a business where you will have piece of mind…read moreabout the workmanship being done don't consider this place. It's seems they do a good job on preying on people who are not knowledgeable about getting repairs done on their vehicle.

Long review but very worth the read…read more Used there website to book an appointment for tires and a alignment. Email stated someone would be in contact with me in one business day to 25 hours. 2 days later no reply. I called the 3rd day and asked about my appointment I put in for an they had no answer as to why no one contacted me. No big deal I get it. My problem is with the next part of this story. I set an appointment over the phone, show up for appointment. They had the tires I requested in stock at a fair price. I asked for an alignment since I always get an alignment with any new set of tires. I get informed my truck is done and ready. Awesome, the guy rights up the work order an I pay the bill. The full bill for tires and the alignment. After which I get informed that they couldn't do the alignment an that I need ball joints and rear control arms. This would of been very important info to have before paying. Now they have to refund me my money for the alignment they could not be performed. I'm asked next if I would like a price quote for the repairs. At this point absolutely not. You can't inform me before finishing my vehicle that I need repairs an that you can't do the alignment? But you'll gladly charge me for it before reviewing your paper work. Needless to say I left livid. Once cooled off I walked around the truck at home to inspect the tires. Found all four my wheel covers destroyed, scratches, and cracks! You can see where they over tighten the outer wheel balancing nut into my rims and completely ruined all 4 of my rims. Unbelievable!!! I absolutely can not believe this place gets away with this kind of work. I've heard very high things about them. All of which is a lie. Stay far away from this place if you value your vehicle.

Good, honest service at a good price. Got brake pads done without any issues. I do wish they would…read morebe able to give an estimated time it will be done. It's more of a drop it off and we'll work you in and call you when it's ready.

Great customer service! Love this place have been taking my car here for 14 years if so. Ben is…read morealways fair and honest!

I have been getting my vehicles serviced here for many years. They have always done good work and…read morehave very reasonable prices. I would highly recommend them.

Good for tires but I didn't have good luck having them do any extensive mechanical work…read more They replaced parts for me but my vehicle began making noise within a week. They claimed it was the brand new parts that went bad (maybe it was, can't prove one way or the other) but after having them replace them a second time I had to turn around and take it back because it was falling apart as soon as I left the shop. They finally got it after try three thank god because customer communication was deteriorating. They also have a strange habit of either not remembering a customer who has been in three times due to mistakes or making a point of pretending to not remember them. Overall a very weird experience and I won't be back.