I stopped in over due for an oil change and had them do the air filter as well. I'm a big fan of this style of shop. You pull in and stay in your car while they perform the work. The employees were super fun. Had a great attitude. And clearly knew how to do their job quickly and professionally. The price for the oil change wasn't bad. read more

Great job today guys! These guys were fast, efficient and had great communications. Offered other services, but didn't do a hard sell, so great job. Showed me the oil. Overall great, thanks and I'll be back. read more

Always come here for oil changes. They do a good job. Friendly and their services techs are fairly knowledgeable as well (thank you nate!). They will not upsell you on bs. Straightforward and efficient. I have been a customer to this location, Martinez and the other concord location for several years. Ill keep coming back. read more

From the second I pulled up EVERYONE working which was I think 2 women and 2-3 men were so nice and welcoming. The way the worked as a team and seemed happy at work made me happy. The didn't pressure me to get more then I wanted And it was just great customer service. When I was leaving everyone gave me a big thank you and goodbye I wish I remembered there names but it was today 5/8 around 3pm. That crew that so good! Definitely coming Back. read more

Getting an oil change here is such a pleasant experience. It was fast and efficient and Robert was truly a professional. I won't go anywhere else. read more

I've had my oil changed at a different Valvoline in town and had a great experience. This one was just as good. Staff had a great attitude, oil change was quick and convenient. read more

Just got an oil change at Valvoline here on Market St., in Concord Ca. It was a flawless experience and even ised my $15 coupon from the app. Been with them since 2017. The Staff was very customer service friendly and they even checked my transmission and all of my other cluids and topped them all off. Would Highly recommend them Always. Thank you Valvy lo read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Concord, California

"I recently visited this Valvoline location for an oil change and was thoroughly impressed by the professionalism of the team. In particular, I want to recognize Maurice for his outstanding assistance. He was knowledgeable, efficient, and took the time to ensure all my questions were answered without any high-pressure sales tactics. The entire process was seamless--I was able to stay in my vehicle, and the service was completed much faster than I anticipated. It is rare to find such a high level of customer care and technical expertise combined. I highly recommend this location to anyone looking for a stress-free maintenance experience. Thank you, Maurice, for the excellent help!" read more

Took my BMW X one in for an oil change. The staff did a great job. They were super efficient and had me in and out pretty quickly, but made sure that my vehicle was serviced correctly. There was a young lady working there unfortunately I didn't catch her name, but she was super professional and very helpful. read more

First time and always wondered about places that change your oil taking 15 min and you stay in the car. Well this was a great experience as they guided me in and I stayed in my car as they changed my oil. And I was my merry way! Price was competitive with others and here I stayed in my car plus it was a true 15 min turnaround. They were all nice and had it all dialed in. I look forward to returning as that was the easiest oil change I have done! read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Concord, California

Went here to get an oil change, The first thing I noticed is that the team worked well together! Bill the manager was cleaning the shop! There are WOMEN on the staff Rebecca and Mariah were excellent! The service was excellent and fast! Great value! I feel like the staff was knowledgeable about cars! They carry Audi filters too! read more

Service was outstanding. Techs were very knowledgeable and courteous. Very professional and clearly well-trained. Great experience.

They are great go there confidence in the process and people friendly and honest and knowledgeable

I'm writing this review on behalf of my boyfriend. We wanted to thank the manager Jeff for his professionalism and customer service over the last few weeks. My boyfriend went in for an oil change and tire rotation and after leaving two of his hubcaps weren't put on correctly and fell off as he drove home. Realizing what had happened my boyfriend called and they did an investigation and within a day had called him back and had ordered him a brand new set to replace the two hubcaps that had fallen off. We went in today and they immediately remembered us and put them on correctly and were incredibly polite, fast, and apologetic. We're so grateful some places still do the right thing. Jeff was running a professional and tight shop! Thank you again! read more

Valvoline Instant Oil Change - Replacement hubcaps - Oil Change Stations Near Me - Concord, California

I was very impressed with this business. The thoroughness and attention to detail was something else. It's obvious that this manager has his act together. He is totally hands on and truly customer service oriented. I will definitely return here. read more

Bill was super cool! He took the time to explain everything to me without sounding condescending or domineering (I always get nervous being a woman going alone to get anything done on my car because of this), and him and his team got me in and out for an oil change quicker than the 15min guarantee. I also want to note how Bill was helping with changes and whatnot. It's hard to find a manager who actually is on the floor and helping out the team! I appreciate their time and their dedication to everything, they were super thorough and organized. They even looked at my cabin air filter and engine air filter and Bill was able to give me the best tips on how to keep my car working smoothly and efficiently. Thanks Bill! read more

after waiting 35 mins at the valvoline on monument I drove here, received instant service and was finished in about 10 mins. go here instead of the monument valvoline. read more

I have come in my last two oil changes, today, Ethan, Chris and I believe Sully helped me out. They were all three very kind quick and efficient. I love recommending this place. I hope they are paying them well. The owner is definitely getting all the bang for their buck. read more

This place is awesome. Great customer service, friendly employees that know what they're doing and actually care, super professional and thorough all around. I was in and out in probably less than 20 minutes but did not feel at all rushed through the process. Highly recommend! read more

Fast and friendly! Check the site for coupons so you can ever a little bit. I was in and out in maybe 20 minutes and ready to go about my day! read more

This place does great oil change service but don't ask them to do a tire rotation. I asked them to do a tire rotation and they snapped off one of my lug nuts. There was a person at every wheel and none of them used impact drivers. When the manager saw the lug nut break off he screamed, STOP. They put all the wheels back on and made no mention of reimbursing me for their mistake. Later I bought a new lug nut at an auto parts store and it cost me plenty to extract the busted one and replace it with a new one at a tire shop. They need to up their game and get a proper impact drivers. All of the employees had different brands of drivers so they probably had to buy their own and went the cheap route. read more

One incompetent bunch of people. One technician started working on it and dropped a tool inside the engine compartment. Then we had to wait because they ran out of oil and went out to get more. The 15 minute oil change took 90 minutes. read more

This location was great! The Tech that serviced my Escape was thorough with his questions, inspection and process. I didn't have to leave my car either! The manager checked everything under the hood and let me know what he saw. Between the two of them they were polite, informative and made a great team along with the crew in the pit! I will definitely be back in the future for my oil change!!! Thanks guys!! read more

I took my other car for an oil change this morning, and I was pleased to see if there was no other customer (no waiting in line at all) on a Tuesday morning. Staff were very friendly and very patient with me who is not the most car-savvy. I also liked the fact that it literally only took them 15 minutes to do the whole thing - no other places can beat this. But most importantly, I really appreciated the fact that they were so transparent about their services and their costs. I went with their MaxLife Oil Change ($75.99 as of January 2023) - this is their synthetic blend, and my car doesn't need the full synthetic - and the service included filling up your tires, checking your battery performance, inspecting your filters, and I didn't feel any pressure whatsoever from them to include any other services that would cost extra. 5 stars all the way for this place! read more

Valvoline Instant Oil Change - 15-min Drive-Thru Oil Change! - Oil Change Stations Near Me - Concord, California

Went here on 10/31 for an oil change for my 2014 Ford Escape. I didn't know they were no longer Oil Express but I needed my oil changed so I figured I'd try them out. The service was okay (not as good as oil express) but still fairly quick and to the point. However, about 20 minutes after I left, my car started sputtering and clouds of black smoke were coming from the tail pipe. There was a lot of smoke! I was able to pull into a parking lot of the grocery store where a worker there helped me out. He let me know that usually happens when you have no oil or the car is overfilled and and when that happens the oil can't flow through properly. Said I should be ok to drive back so long as it doesn't overheat. Since I had my 3 month old baby in the car I went straight home. I got home and got an appointment with the mechanic for the next morning. He confirmed that the car was overfilled with oil and drained about 2 quarts. On 11/1, I filed a claim with corporate to get a refund for the service and spoke to the manager. I also emailed the estimate and notes from the mechanic on 11/1. It's been a week and I haven't heard back. When I reached back out they stated they needed the actual receipt showing I paid the mechanic in order for them to refund me. I don't understand what difference it makes but I've sent that in as well. ETA: after sending my receipt in this morning and posting this review, I received a vm from the manager stating they will mail me a check for the $75 I spent at the mechanic. read more

Valvoline Instant Oil Change - Notes from mechanic showing car was over filled with oil - Oil Change Stations Near Me - Concord, California

I came here before it was Valvoline. They add 5 quarts with their base price. They are required to add 7.4 quarts. Now I am paying $45.98 for Extra Oil Fee. I was not allowed to add the base and later buy my own oil and add it myself. read more

I've used Valvoline oil changers in the past, specifically in Massachusetts and they have been great. This one, not as much. While the employees are friendly and cordial, there were two issues with my service. One minor and one more major. I hope they take this as feedback and improve their location and communication. When I pulled up for the oil change I asked them to skip the air filter check as I do this myself. The employee helping me deleted that item check on the computer but the employees working on my car still pulled out the air filter and began to ask me anyway. Minor issue that I would have looked over as it's part of their standard operating procedures. The second issue was that they didn't not properly secure my hood. When I got on the freeway it started to pop open, thankfully being caught by the latch. I had to put on my hazard lights and pull over on the freeway to close it properly. Their employees should be doing a pull check on the hood to ensure it is properly closed. This would have avoided this problem. While I like a fast oil change, it took 25 minutes from start to end and given the issues I had at this location, I will be taking my business elsewhere. read more

Great service and fantastic price. Wait times were longer than expected due to overbooking.

I used to go to a different quick oil change place. And let me tell you, they were not living up to their name! I found that Valvoline was about the same distance, just a different direction, so I went there. Initially I was worried it would be more of the same, but boy was I wrong! My first visit was incredibly fast, and these techs were efficient. All cylinders firing, if you will. They got me in the bay, got the work done, and got me out in just a few minutes. They did try to upsell me services, which was expected. What was not expected was that their 'upgrade' services were the same price as the other guys 'basic!' It was easy to choose the upgrade. My most recent visit I got quite a few more things done. Got the upgraded oil change, but I also got new wiper blades and got my tires rotated. Which is the most impressive, because I drive a ram 1500. The other guys said my truck was too big to do tire rotations, but these guys are champs and got it done! Even with these other services, they got it done quick, fast, and in a hurry! I forgot to ask anyone's name, but I definitely want to give a big shout out to the whole crew there! Keep up the good work, and I'll keep coming back! read more

The bessssst service ! Fast run , clean , safe & easy ! 15 mins and you're gone . Take the time and patience to see what's needed to be done , period read more

Very convenience and quick service but One of the young male worker is very Rude and angry. I would not go back.

Went there Sunday morning and they weren't in a bad mood or slouchy. Everyone was ready to rock, in a good mood, and with smiles on their faces. Got the full synthetic oil change on the wife's Lexus NX. Top quality service and good value for you buck, not to mention quick service to get back on the road as soon as possible. Going back whenever the car needs its oil change. read more

The most expensive oil change ever. Then, my skid plate came loose on the freeway soon after and caused damage because they didn't tighten the scews !! They would not take responsibility or replace it either. STAY AWAY !! THEY ARE NOT COMPETENT !! read more

Very good experience here. Quick service and fair price, especially with a coupon. Pressure test oil system, check lights and turn signals and tops off fluids. Recommend to anyone. read more

Just moved to Concord and was looking for a local oil change location. Thankfully I came across this one and within minutes from my house. The prior reviews were decent and was looking for a hassle free, stay in your car type location and I'm glad I came here. First their customer service was top notch. I worked with Jesus and he had great enthusiasm, all the team members did and they looked happy to be there. They made strong recommendations and checked tires, lights, air filters, added washer fluids. They weren't pushy and were understanding. I had a coupon voucher and they honored it. Will be coming to bring my other vehicle for next visit. Very pleased with how quickly they were able to service the vehicle. Definitely 15mins or less. Worth it! read more

Geoffrey and Cameron are hilarious, super personable, and very good at their jobs. They got everything done very quickly and were a blast to be around while they were getting my truck dialed in. I've been coming here for years but today the service literally had me leaving with a big ol' grin. 20/10 would recommend doing oil changes here for the price and the people. read more

Seems like every-time I come here, they have new people working here, I miss the old Jiffy Lube that used to be here! "15 minutes" ended up being a little 30 and these new crew members were just clueless and ignored us when we pulled into the bay. short staffed?). Onto a better place to get my oil changed... read more

Best place to get a quick oil change of all the local places I've tried! So friendly, professional, and efficient! I always feel like my car is well taken care of here. read more

Amazing staff and super efficient and quick. I was in and out in under 20 minutes. Never felt upsold and they explained everything they were doing while I got to stay in the car. read more

The best quick oil change service in East Bay! I can't praise Valvolines quick oil change enough. I bring all my cars here for service and every time I and my car come out with a smile. The staff is always amazing here smiles a lot happy and proffesional. They will check and pump tire pressures, check your cabin air filter and they have replacement parts on the spot. Valvoline now has a network across the bay so they have your cars info on every location so you can keep track of your oil change intervals. I'm happy to come here every time. The staff is top notch read more