I enjoy going here for oil changes. I have always been treated with respect. They have always completed the job throughly and quickly which I appreciate as I do not have the time to drop off my car somewhere for a service like this to be done as a one car household. Keep up the good work! read more

07/20/26 Not "instant", I waited almost an hour. Then the upsells and upgrades sales pitch. Then the "mini inspection" checking all lights, I JUST WANT AN OIL CHANGE. Then they broke the drain plug and charged ME $3.00 to replace it. However, the staff was friendly. read more

Valvoline Instant Oil Change - A little steep for just an oil change. But I needed it done before my road trip - Oil Change Stations Near Me - Ephrata, Pennsylvania

I would love to put a zero, but sadly I guess my report to the DOT will have to serve as that. I went here for a simple state inspection on my new Tesla. Called in advance and the person said that would be no problem and to come in around 8am. I arrive and they said they will not touch an electric vehicle which is a violation of laws as state inspection centers must accept both ice and electric vehicles. This is why Tesla couldn't preform an inspection on my vehicle because they don't have the ability to accept ice vehicles for emissions tests therefore they can't inspect their own vehicles in Pennsylvania. Finally it doesn't make sense to refuse to inspect an ev... it only requires half of an inspection, takes much less time and they can still charge good rates on it. I did already file a claim with the DOT but also wanted to come here and warn you of the disrespect they had shown me. read more

Dropped oil filler nozzle on front of my car with me in the vehicle watching the incident. Caused a gouge in my paint. I immediately brought it to their attention. They denied they caused the damage. They refused to give me the name of the franchise owner. Not a reputable place to entrust your vehicle. Sloppy work and no accountability. read more

I can't give enough credit to the employees at this valvoline! I have gotten one oil change done at this location- though they had a history of my car from previous oil changes at other locations. They asked me questions about services I could have them do without cornering me into having them done! I drive an 18 year old car so the computer can be finicky...I have since been back with concerns about tire pressure/readings ahead of a road trip as well as questions about fluids & they have been super helpful at no cost both times!! read more

Sent my daughter out with 9 quarts oil in engine, seems they forget the drain part. Got mile away, car quit. Asst Manager came out, drained some off and got it back to shop. They comped me a new oil change. Look at your dip stick when they show it to you. read more

I've been here twice and there are always major problems. First time their computer and oil pump died. After waiting another hour they got the pump running but couldn't charge me and had to save my card information to charge later, and couldn't print a receipt which I needed to expense the company car. The second time was to get my car inspected, something they offer on signs on the building and after waiting in line for over an hour I pull in for them to tell me the guy that they have to do inspections wasn't there that day and they couldn't do it. I got there at 3 pm. I just left. I'm not going back. Update: I tried to give this place one more chance to just get an inspection. I called in advance to make sure he was there today. He was. I go in and first of all it takes over an hour and a half to do half the inspection (just the body I don't need emissions). Elliott comes over and asks if I have lifting pucks. I say no it didn't come with any. He says they don't have any and he can lift it but it might warp the aluminum frame. I say I don't want that, what else can we do. He says nothing and I need to lift it to finish the inspection. I ask will it damage the battery casing or cover? He says no. I say ok I guess. He lifts it up and starts taking the wheel caps off. I can't see what he's doing and I'm already nervous about the frame so I go outside towards the exit when there is noone coming out to look in on the other side of the closed glass bay doors. Nothing looked out of place so I walked back inside. On my way out Elliott pulls me aside and says real aggressively for a guy that looks like chicken little "let me give you a piece of advice, we don't like people watching us work. Im thinking your entire national advertisement for your whole brand is people can sit inside and see what you're doing. You're going to threaten me for stepping outside for a second to see what you're doing after you just told me there's a chance you can warp my entire frame by lifting it up because you don't have the appropriate equipment??????? Are you out of your freaking mind?!??? Or what exactly are you going to do to my car if I watch you working exactly???? Never ever ever ever go to this place. They are complete idiots that don't even know how to change oil out of their own pumps and then threaten you while doing a basic inspection. They don't have the right equipment and are more likely to damage your car than maintain it. Go anywhere else. I'm going to tell EVERYONE how terrible this place is. read more

Completely ruined one of my cars, then lied and said we brought it in like that! Don't go there! A bunch of lazy employees who act like they know stuff about cars but actually know nothing! Also, when we came in to speak of the issue the manager was making sexual hand gestures with his mouth so that tells you just about all you need to know! Stay away! read more

I went into get an oil change and they were very nice and professional right from the start. They explained everything very carefully and in an extremely professional manner. They suggested that I get new windshield wipers which I did. They checked everything over and I was on my way and could not have been any happier. A couple of weeks later I noticed a piece was missing from the one windshield wiper. They close every evening at 6:00. I drove to the Ephrata branch where I had all the work done and it was 6:05 but they were still willing to help me out even when they were closing. They replaced the windshield wiper and said there were be no cost to me. Now, that's what I call customer service. I would highly recommend this place!!! Steve S read more

The entire crew showed their willingness to listen and help. Thank you for a great experience

I have been using this location for almost 30 years. Always offered free top-offs. At last oil change was told free top off was still available. It has now been bought by Valvoline. When I called I was told that they no longer offer that even for people who were told that. Asked manager to see when the last time we had been in. Told me quote "I don't have time for that." Last time I will EVER take mine or any of my families' vehicles to this location. I will also make sure to let all of my friends and family know to not use this location anymore. read more