Dutch Valley damaged my driver's side window / tint while my vehicle was in their possession and refused to take responsibility for it. I provided solid evidence with photos from before and after showing the damage occurred while at their shop, but management's response was essentially, "We can't explain it, but it wasn't us, and we aren't fixing it." Very disappointing customer service and lack of accountability. read more

Dutch Valley Auto Works - Auto Repair Near Me - Lancaster, Pennsylvania

Brought my 2008 Chev Trailblazer in for an estimate for repairs to front side panel/fender damage only not to ever receive it back. No notification was given until I inquired as to status. I would have taken it somewhere else for repairs if insurance or shop didnt want to pay or perform the repairs. No matter what it was my vehicle and no one should have the right to take anyone's vehicle. This post will be deleted again as they don't want anyone seeing any bad reviews. Just Beware who you trust fixing your vehicle. Edward 2008 Chev Trailblazer. Again it was just for an estimate. read more

4 DAYS FOR STATE inspection work, still not done ,will never deal with this place again, never even called me back, AVOID AT ALL , horrible customer service read more

Without doubt, this place has been a great experience for me! They never cease to amaze. I've used them twice over the years for minor hail damage and a rear quarter panel scuff from a near rear end collision. Both times my car came back in pristine condition! The last time, they really seemed to go above and beyond. When I picked it up, the vehicle looked and smelled brand new; all cleaned and polished! Wow! These guys are the best! From initial service call through estimste (they did all the insurance coordination) to final repairs. I could not be happier! GREAT JOB DUTCH VALLEY! Thanks a million! read more

Not good experiences with these guys. I payed for a new engine to be installed in '99 Saturn. $3000. But the car never has run well even after subsequent charges and work. Said it needed a particular $400 sensor to fix. I took car to a different repair place (Manheim Auto Sales & Service). No sensor was needed and the car finally runs well - less than $150 for their work. Also, Dutch Valley's communication to us and estimates of time required to complete job were terrible. We continually had to call even though they promised to inform us of progress. 3 day job commitment turned into more than 2 weeks (although near the end of the process they offered a loaner car). Possibly others have had better experiences. Mine could've been much better than it was . . . read more

My mother in law had her bumper done there (only because the insurance picked this place) & was unsatisfied. They didn't sand out all the damage and just painted over the scratches that needed done. When is was taken back to get relooked at the manager was very rude and unprofessional about the issue. As my fiancé does body work/paint at his business & knows his stuff it seemed as if they were just trying to get over on them. Will not be bringing any cars there in future for anything. read more

My vehicle was in this shop for over a month after being hit from behind. I finally picked up my vehicle yesterday. The overall repair was done well and the vehicle was almost like new but as you know after an accident the vehicle is really never the same. However, when I arrived home to inspect the vehicle I saw some damage on my interior side panel on my passenger door. This is a brand new 2020 vehicle and I take care of my baby. Obviously the shop guys placed something on the side door or pushed up with some heavy machinery on the panel. The worker could have easily accepted fault but instead sent a customer home with a damaged vehicle. As they say honesty is pretty much dead in this world. I have emailed the general manager and am yet to hear back. This is an extremely frustrating and angering incident after being without your vehicle for this long. I will update once I hear from the general manager. At this point I would not recommend this shop as honesty at all levels is the bottom line. Definitely a dishonest employee working here that I would not trust with my vehicle ever again. If I could give less stars I would. This is not how you want to receive your vehicle back. read more

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I've gone to Dutch Valley for several repairs over the years. They provide solid service and excellent work on vehicles. I recommend them to anyone. read more

Good service, nice people. The place is organized too, they know what they're doing. I'll go back, this was my first time there.

I've had a run of bad luck lately as my car has been rear-ended 4 times in 6 months. I'm fortunate that there have been no injuries, but also very fortunate to have found Dutch Valley Auto Works. In all cases, they have provided quality repairs. They kept me informed and updated throughout the repair process, and in every case the car was ready when promised (sometimes even sooner). Each time, the repair and paint work has been excellent and the car came back looking at least as good as it did before it was hit. The shop also coordinates directly with the rental car facility my insurance uses, so they have a rental car waiting for me when I drop off my car for repair, and I can leave the rental keys with them when I pick my car back up. The service and quality of work is so good that I continue to use them even though I've moved about 30 miles away. read more

You guys are great. Thanks for always doing a great job and taking care of my family. I appreciate that you always take the time to explain things in an easy to understand way. I highly recommend you to all my friends. read more

I am happy with the service I recieved from Dutch Valley Ryan and Tim had kept me informed throughout the whole process, Im very happy with the work they have done to my car I would highly recamond this company to any of my family and friends. read more

About a year ago I started taking our two vehicles and my son and daughter's vehicles to DVAW for routine service, maintenance, and repairs as needed after our regular garage of 20 years closed. I've always been treated fairly and with courtesy and respect from Jennifer the receptionist and Bob the service manager. The work is always done in a timely fashion and I've never had a problem with their performance. Their prices seem very reasonable and I would recommend their services to anyone in the area looking for a reliable and trustworthy business to service their vehicles. read more

I took my car here for a yearly inspection. The waiting room is right next to the paint shop and the fumes are terrible. So after an hour they came out and told me that my rear parking brake actuator needed to be greased and that would cost me $80. I was very suspicious because I do all my own maintenance on my cars. So we went out into the shop to have a look. They said the actuator would have to be disassemble to be greased. I looked at it and could find no problem in the operation of the parking brake. The supervisor was there, but he is not a mechanic and could not explain anything. I told them that I would not pay $80 and to take it off the lift. I took my car to another shop and it passed with no problems. These guys tried to rip me off!! Be very suspicious of anything these guys tell you. They don't know what they are doing!!! read more