TLDR: 1-VERY POOR COMMUNICATION-while total price reasonable…read morethey totally incorrectly quoted price 2-HAD CAR WAY TOO LONG FOR A 1 HOUR SERVICE-3 days 3-DID NOT DO INITIAL SERVICE REQUESTED-did rear instead of front differential 4-Overfilled fluid-required service at other shop 5-Front desk person not helpful, manager condescending even though I have plenty of mechanic experience Called to have front (and if necessary rear) differential fluid change on kid's AWD car due to front axle binding while making turns. We were quoted $160 for this service by phone and text. LJ at front desk accepted car, we did not hear from them for more than 24 hours. Daughter received text stating cost would be $250 including a "diagnosis fee", and she declined to sign (I had diagnosed the problem). On phone they then said they only changed REAR differential fluid (NOT what we asked for or were quoted) and front problem persisted-we were polite during this time. We were then quoted additional $200 for front diff service. We went to store, LJ was at computer and said "It will be a minute" while we waited.... After 2 minutes he finally looked up and engaged with my daughter, then went to get manager. Manager mostly pleasant but only addressed me (owner daughter standing right there) and was condescending when I asked specifics regarding the work to be done stating "you let me handle the mechanics of the car". They finally did the front diff/transmission fluid change at a "discount" of $150 after having car for 3 days! Checked and they overfilled fluid by at least 1 quart. Had front diff serviced again at another shop.

I went to this place as my brakes were squeaking a bit. Turns out there's nothing wrong. Most other…read moreplaces would have needlessly replaced or pretend to replace the pads. There are still honest people and I will come back here for service.

Honest, friendly, they provide automotive Care including tires, mufflers, oil changes,…read moretroubleshooting, etc

Had a scheduled tire rotation done. Have had other services done there in the past. Staff is always…read morefriendly and work is completed on schedule. Quality work at competitive prices.

They fixed my car saving lots of money, I felt they were so qualified, I had no doubt they knew…read moretheir business, I highly recommend this business

I have been to Muffler Man twice in the last 2 weeks. My car car needed exhaust work. They…read moreexplained and showed me what was wrong with my exhaust, gave me a quote. They didn't pressure me into getting the work done, they said it was up to me. It only needed mufflers.The price was exactly what was quoted. My wife's car was making loud noise. She got a quote from another service station, $200 to fix. I brought it to Muffler Man in Ionia . They put it on the rack and showed me where the exhaust manifold was loose. All they had to do is just tighten the bolts and it was fixed!!! These people working at Muffler Man in Ionia are GREAT. Thanks again guys!!!. Dave F

Is it opened on Labor Day? I need to bring a vehicle in. Dodge Grand Caravan 2016 In.read more

Called Friday to ask about bringing my truck in Monday. Took truck in Monday at noon. Tuesday at 3…read morethey still hadn't looked at it yet & "might get to it today." This was not counting how long it may have taken to fix the problem, this was for them to look at & diagnose the problem in the first place. They may be fantastic mechanics, but I can't leave my truck unseen for 48 hours, I need a way to get to work!

Randall's has been our go-to auto repair business for decades. They are fair, thorough, and even…read morediscuss with us cheaper options if we want to save up a bit to get more major work done. There is NEVER any pressure and they are very fair in their pricing. There even have been several times when the problem was so simple, they didn't even charge us anything!! This is the first place we go when we have automobile issues and we have never, ever been disappointed!

Highly recommend these guys! Today was my first time using them as my old mechanic closed down. I…read morewas having issues with some noise from my car. Debbie at the front desk was very helpful getting me scheduled and answering my questions. They were able to get me in two days after I called. The day I was scheduled, they called me 30 minutes after they opened and let me know. It seemed to just be something rubbing on my rotor they did some work to stop the rubbing. When I showed up to pick up my car, Craig explained exactly what it was to where I understood it even though I am clueless about cars and they did not charge me a dime. They were very open and honest and obviously not money hungry which seems to be hard to find in the auto repair business. I will be going there for any of my other car service needs.

Had a front differential issue with my daughters AWD car. Went to another chain and had major…read moreproblems with communication. Explained situation to intake person Kory, and worked on differential fluid change. Problem persisted and we had to order new transmission ($4000) and considered $1500 labor. Luckily problem has seemed to resolve with fluid change, they refunded my $ for transmission, only charged for fluid change. They were VERY good with communication, not up-selling, straight shooters. While they may charge a tad more than others, it is worth their quality and honesty any day!

I was in town for work. It was very cold out & I had been getting alerts of low tire pressures. I…read morehad stopped at 2 different gas stations to put air in and my tire pressures were going lower according to my car sensors. I was very frustrated and looked up an actual car/tire repair shop. I waited 30 min for them to open but the front desk person let some employees in when they arrived. I asked if I could get my tires checked. A gentleman clocked in early & resolved my problem. They were so kind.

Whether it's Greg, Brandon, Roger, Scott, or Tim, the entire staff takes amazing care of myself, my…read morefamily, and my friends! From tires to brakes and everything in between I highly recommend Gill's point S!!!

I called for an alignment. They said drop it off in the morning. We'll get it done. So I dropped it…read moreof @8am. I called @12pm n 3pm. They said it's still not inside yet. I stopped in at 5pm. Still wasn't done. So I took the car home. A few months later I bought 4 Michelin climate2 tires ($1300) from them. When I was due for a balance and rotation I dropped the car off. They said it'll be a couple hours. 2.5 hours later I called to check on it. They said it'll be another couple hours. I reminded the guy what happened when I was there for an alignment. His response was. We are 1 of 3 tire services on cedar st. I guess he was telling me if I didn't like it. There are other tire places down the street. I bought my tires there. The balance and rotation was part of the purchase. Very good customer service. I believe his name was either Bill or Brian.

I've taken a couple different vehicles here and received fast, affordable and honest service both…read moretimes. The mechanic explained everything thoroughly and gave me options on how to proceed with repairs based on the cost and extent of the repair needed compared to the value of the vehicle. I never felt misled or strung along for "extras" like some places will do. This is the type of business that wants their customers happy and rely on their satisfaction for repeat business and to spread that news by word-of-mouth. I will definitely be back for maintenance services and any repairs I might need in the future.

Honest, experienced, and remarkably personable…read more My Honda Civic (known as Champagne) randomly developed a mind of her own. She developed a thirst for blood, and would drive full-speed ahead to wherever she wanted once I turned the key in her ignition. Driving her became scary and I planned on bringing her get her looked at on my day off. However, she couldn't wait, and upon starting would jump to 4500 RPMs and wouldn't come out of park. I chose Denny's because it was local to my home, and my boyfriend had use them years ago for an older Cadillac and received great service. I can't stress how wonderful Denny's was during the whole fiasco. Denny (the owner, who was been doing his thing for over thirty years) took extra time with me, even after hours, on the phone to get a better understanding of what I had experienced with my car and I never felt rushed or embarrassed. He gave me honest answers and competitive and fair prices. Upon completion, after research, I know Denny's saved me over $700. My car is back to her normal and even better self, and I will always chose Denny's in the future for her needs.