We arrived one minute before they closed with a nail in our tire and five hours of driving to go…read more They didn't have the tire we needed, but on their own time took the time to help us put on our donut. So encouraging to know there are kind people in the world!

Horrible customer service. Booked a "9 AM appointment." Told at 10:45 AM they would be looking at…read moreit within an hour or so. By 4:30 PM, they hadn't even looked at the car and weren't sure they would be able to do the work the next day. Waste of my time. Won't be back.

Always courteous service. They never try to push extras like other oil change places. That's why…read moremy wife and daughters don't mind taking their cars there.

They say they will change you headlights. However, when you take your car in, and after you have…read moreyour oil changed they tell you they can't. They can tel you what needs to be done be they won't do it, because it's not "easy". Would have been nice for them to tell me this before they changed my oil, so I could have went somewhere else, that would change my oil and headlight. Will not be going back.

Brought my van here last year when the brakes were making sounds. they checked it out and let me…read moreknow it was normal for ceramic pads to squeek from time to time. no charge for the check up. I was impressed, so when my car started making sounds and the brakes were acting up I brought it in. the job was done in an average time frame. not super quick, but completely acceptable. the price was good as well, comparable to other shops. the manager Don, knows his job, and does it well. He keeps the shop working and the cars rolling. I'll be bringing my van here soon when the brakes actually do go bad.

TLDR: 1-VERY POOR COMMUNICATION-while total price reasonable…read morethey totally incorrectly quoted price 2-HAD CAR WAY TOO LONG FOR A 1 HOUR SERVICE-3 days 3-DID NOT DO INITIAL SERVICE REQUESTED-did rear instead of front differential 4-Overfilled fluid-required service at other shop 5-Front desk person not helpful, manager condescending even though I have plenty of mechanic experience Called to have front (and if necessary rear) differential fluid change on kid's AWD car due to front axle binding while making turns. We were quoted $160 for this service by phone and text. LJ at front desk accepted car, we did not hear from them for more than 24 hours. Daughter received text stating cost would be $250 including a "diagnosis fee", and she declined to sign (I had diagnosed the problem). On phone they then said they only changed REAR differential fluid (NOT what we asked for or were quoted) and front problem persisted-we were polite during this time. We were then quoted additional $200 for front diff service. We went to store, LJ was at computer and said "It will be a minute" while we waited.... After 2 minutes he finally looked up and engaged with my daughter, then went to get manager. Manager mostly pleasant but only addressed me (owner daughter standing right there) and was condescending when I asked specifics regarding the work to be done stating "you let me handle the mechanics of the car". They finally did the front diff/transmission fluid change at a "discount" of $150 after having car for 3 days! Checked and they overfilled fluid by at least 1 quart. Had front diff serviced again at another shop.

I thought I was having battery issues and then was told that I needed a new starter . I called…read moreCurtis and he helped me so much ! He wanted to do diagnostics first before anything else was done . So that is what we did . They were so thorough, honest and he was such a gentleman . It turned out that everything with my van was fine and instead of an $800 bill it was $60 ! While I was waiting he was so kind to me and kept me updated on what they were doing in the garage . Also, for some reason my oil change light came on . He checked that also and said that I do not need an oil change at this time and in another Thousand Miles have that done . So honest ! Thank you so much Curtis ! I appreciate you ! Sincerely, Jo Simkovich

Pat and the Crew were lifesavers! My truck broke down on the highway coming back from vacation…read more They gave us high priority and had us back on the road within hours including shuttling me back and forth to our camper in Dewtt Meijers parking lot. We are very grateful to all the crew here and can't thank them enough. If your in the area you can't go wrong with giving them a call. If I lived in the area I'd send everyone I know there. Thanks again Pat and crew!!

One of the cheaper places in the area to get an oil change and there's no wait. Dan and Mike were…read moreincredibly nice, kind, professional and gave excellent customer service! They honored my coupon when I had the wrong one. They went out of their way to help me reset my service interval miles back to zero. Very, very nice men and are very thorough in the job they do. With the full package it includes topping off your fluids and they even give you a free car wash that you can use that expires within a month. The full service they also will top off your fluids for free within 3 months or 3000 miles after service.

I had a great experience at the location on Saginaw street in Lansing! Eric made sure to answer all…read moremy questions and not over sell me on anything I didn't need. Great service and done quickly! I'll be back in 3000 miles!

I purchased my 2017 GMC Acadia awd from Roger, great Customer Service & our family car is still…read moreperfect running great since I've had it since 10-2020. I'll be returning to Roger for more vehicles and company van in the future.

I worked with Kaleb to purchase a new Sierra. He was great to communicate with during the process,…read moreand very helpful as we worked through the purchase. I had a little glitch during the paperwork, and the managers went above and beyond what any other dealership would do. I have found my new car source! Highly recommend.

The team at Discount, Mufflers & Brakes in Lansing were absolutely incredible !!!!! It's been a…read morelong time since I've seen customer service this well done! They told me what my options were that would get me by for now as well as a total repair of the whole muffler , then got me right in and out in less than 2 hours even though they were completely swamped. I cannot recommend this business enough !!! Honest & efficient which is hard to come by in auto repairs nowadays- don't look any further just go see the team and they will treat you right!

Took the car in to get the muffler and exhaust replaced . And they had to lift up the car to do…read morethat and they never told us that the frame was rusted. And they had to see it when they had it up in the air . They replace the muffler and exhaust which they never should have . They should have told us that the frame was bad at that point . Disgusted they even check checked out our brakes front and rear and said they were bad and they were not . The only thing they were right on is they said a wheel bearing was bad and one was that was the only thing

I was very impressed with the level of customer service! The two technicians worked well together…read more Very impressed by their courtesy and attention to detail. Gold service.

I went here for an oil change. It's the BEST!! The staff was professional and friendly. Detail…read moreoriented. 18 point checklist. Their prices are in line with competitors. Did not try to sell me products or services. I will be going back. Try them out, you won't be dissatisfie. Thank you to Joe, Zander and Devin for your great service!!