"Caveat Emptor" Went to Fix-It with Fred for a needed oil change and the air conditioner was…read moreblowing warm air. Dropped the car off told them the problems and mentioned, when braking, the car pulled a little to the left. Later they called with a diagnostic fee which seemed a little high but wanted it fixed. Someone called back the next day told me they had changed the oil and recharged the air conditioning and found leaks at both Schrader valves which they replaced (part of the diagnostic fee I imagine) and I needed $2000 worth of brake work, (front pads and rotors, rear shoes and drums, front calipers, BG brake system service). My response was, "that is a third of what the car was worth, put it back together and the car will be picked up. A total of $2875.81 of work and parts were declined by me. " Just to be on the safe side, two weeks later the same vehicle was taken to another auto repair shop to have the brakes checked, their receipt says "Inspect brakes, approximately 50% -OK". The brakes are working fine. There is probably a large gap as to what is needed for vehicle repairs and what the manufacturers suggests and how much money you have.

Fix It With Fred is a phenomenal auto service business. 100% transparent, their prices are…read moreamazing, their attention to detail is second to none. I have taken my cars to Fred for over 20 years. I drove my 2006 Elantra to 304,000 miles, mainly because Fred maintained it for most of its life. My 2023 Elantra has 50k on it and was recently serviced by Fred. I had a fuel induction/injector cleaning service (I think that is what it is called lol) and the car is running as good as the day it was brand new. I highly recommend Fred and his crew. They are amazing and their prices are fantastic.

I am very upset with this company. I brought my car in for new tires that I had already ordered. It…read moretook me a couple of weeks to get them installed due to a family emergency. When I finally came in, the tech told me I needed new lug studs, and then told me they would cost $380. Here's the problem: lug studs for my car cost about $3-5 each. I could have walked down the street and bought them myself, but the tech claimed I needed "special studs" because of my wheels. That's simply not true, a quick search shows my wheels use standard studs. To make it worse, they ordered the studs without asking me first. If they had asked, I would never have agreed to pay $30+ per stud. When I got home and reviewed the invoice, it was even more concerning. Instead of listing "lug studs," they billed me for a "brake adjuster kit" something completely different from what was actually replaced. My brakes weren't touched, so why does my invoice say that? This feels like a clear case of misrepresentation. I was effectively charged 10× the fair market price for parts, plus given an inaccurate invoice. When I questioned it, I was not allowed to provide my own studs at a fair price. I will not be returning to this shop and I am seriously considering disputing this charge with my bank. If you don't want to be upcharged for basic services or billed incorrectly, I recommend avoiding this place.

Quoted 49.99 on phone for oil change final price 109.88 . Zero customers there and it took 1hour 30…read moreminutes to complete job with 3 employees

This is the most reliable service station I have ever been to. They are knowledgable, and friendly…read more Their station is clean and pristine and thie work reflects their appearance. I have been going there for 14 years and never had one problem. I bought a tire there got a nail in it, and they repaired it at no charge. Amazing place.

Needed a new tire but was told I could only buy 4 tires and not just 2 because it was a liability…read more Uh ok. Been doing that for years at every other tire shop. Sorry. I wasn't born yesterday. They are liars. Go to Perry Tire. They won't gyp you.

Talked to another shop previous to taking my car here for repairs. Was informed by the other shop…read moreON THE PHONE that they could not service the type of transmission I have. Took it to "master" tech and they charged me $200 to tell me the same thing. Odd how they couldn't tell me before hand that they are not equiped to repair my vehicle. Complete rip off.

Jake at Mastertech has made this whole process so easy. I was able to have my car towed there. He…read moreinformed me of all of the payment options available and not to stress yet about the cost. He then notified me they have loaners to use while repairs are being done. I had a a difficult time to come pick up the loaner due to kid's schedules. He informed everything could be completed via phone, so I was able to get after hours. Thank you, Jake, for making this process less stressful! Ashley M

The bottom skid plate in my vehicle was not bolted back on and dropped onto the interstate…read moreimmediately after leaving from oil change. Nearly caused a significant accident on the highway .

I will let the general public decide the rating on this one. I had a $440 brake job done two days…read moreago and I forgot to redeem a 10% off coupon on the service. I took it in today hoping to redeem it. (Before this, I had a spark plug job, and an oil change since late February, totally about a $1,000 worth of services.) In return, the manager offered me a $10 discount on my next oil change. I asked her if she wouldn't give me a $44 credit or 10% back, could she rotate my tires as a courtesy. She said no, it was going to be $20. Okay, so I left even though they were supposed to recheck my lug nuts from the brake job.

don't ever take your vehicle to this place they don't have a certified technician the manager is…read morenot one as well. She claims she is and worked on my vehicle leaving it worse than it was brought there just for an AC charge. I have $5000 worth of damage that they are not covering nor are they covering a rental for me as well due to my vehicle not running please do not take your vehicle to this place at all. Called their location and they won't even help cover the damage that employees did to my called their insurance for the MONRO company and they denied fixing my vehicle as well or covering the damage. Stay very far away from this company.

Went here for an oil change. They did a good job, BUT! When tried to apply for the $20 rebate…read moreonline, it was very frustrating. The store wasn't listed on the drop-down menu. So I called and the rep added the store. then, answered way too many questions. After finishing, clicked on "Submit". App came back and said there was a problem. I got so frustrated I clicked off. Oil change? Okay. Rebate...Good luck.

Awful and incompetent. Went there to get new tires for my wifes car. Dropped the car off and they…read moreput the wrong tires on. I used Ford pass points to pay for part of the tires. I told them if they wanted to give me a significant discount that I would just keep the tires they put on. They wouldnt do it so I said fine I want the actual tires I ordered. They wanted to take my car back and swap the old tires back on while we wait for them to order the correct tire. They then tried to insinuate that I would not be allowed to use my ford pass points again because they werent for my Ford truck the tires were for my wife's Honda. Hmm, strange that they just used them literally 30 minutes before that to pay for my wifes tires( the wrong ones ). So now I have tires on the car I didnt want and apparently there is nothing I can do about it. Used to come here a lot but havent been much since Diehl took over they are just not good anymore.

If you're a woman who simply does not get enough mansplaining in your day-to-day life, bring your…read morecar here for repairs. I brought my vehicle in for a simple alignment. After I paid, picked it up and drove on a variety of different roads and speeds, I noticed the vehicle was significantly pulling to one side. I called to inform them of the situation and was told to bring it back to be looked at, and was reminded it was "first come, first serve" even if you're returning with an issue. I did so and before I could fully get into the lobby, I was met at the door by the mechanic telling me to give him my keys and with reassurances I wasn't experiencing an issue with alignment.... it was the plane of the road, not the alignment of the car which was creating the issue. I explained to him I was experiencing the issue on both highway and city streets, at varying speeds. But he insisted again, the road was the culprit. (I have a class A CDL, by the way, and have driven tens of thousands of miles. And while I might not be able to repair vehicles, I know how they drive.) The mechanic left with my keys, and it was clear no one at the counter wanted to help me. I had to ask them to take my number so they could call me to let me know when my car was finished. A few hours later they called me to let me know the car was repaired and that they had gone "above and beyond" and wouldn't charge me additionally... I guess to do the job right. Can you guess what the reception was like when I returned for the car? I opened the door to the lobby to find the manager walking quickly toward me, keys and paperwork in hard, without one word to say. He handed me my keys in silence. For a shop who seems to want to put a lot of time into wordy excuses about shoddy repair, one would think they could take the time for a pleasantry or two.

I signed up for the Express Works monthly membership because we have four vehicles in our family…read moreand planned to use this wash regularly. Unfortunately, I've been disappointed with the consistency of the service. On multiple visits, only one side of my truck was prepped, and the tire shine that's included with my package wasn't applied. When you're paying for a monthly membership for multiple vehicles, you expect the services included in the package to be performed every time. The wash itself is okay, but the lack of consistency has been frustrating and makes it difficult to recommend.

HORRIBLE!!!! Thousands of dollars in damage to my vehicle and won't fix!!!…read moreI have never once left a negative review, but I've never had a worse experience than working with this Dad's. I dropped my car off for a minor express detailing service that I had a gift card for, which they accidentally booked me under the all-day deluxe detailing. After paying more for the deluxe service I didn't consent to, I drove my car off the lot to my screen and sound system completely black and my car full of moisture. The screen/sound system was working just fine before the service and I have photos/documentation to prove it. I called the next day and was told to bring the car back and they'd file a report and take photos (which I did). After a week of no contact they stopped responding to my calls/messages/were extremely rude when I showed up in person, and said they weren't liable and would not fix. I even went as far as getting the car diagnosed by an expert with proof of water damage and they won't cooperate/share their insurance information with me to allow the insurance to deem who is liable... I will now be filing a letter from an attorney, but I'm sure they're hoping I give up and pay the thousands of $ in damage. Horrible customer service and honestly emotional/financial trauma from this experience. Again-- have never written a bad review, but don't want anyone else to go through what I've been through!!!