Took it in for an alignment.. Only adjuated toe and not…read morecamber Even then specs were so out of whack it was unreal. Car should have NEVER been able to leave so far out of whack. Charged me 152$ and a parts disposable fee of 13$ when there was nothing thay came off to be disposed of. A bunch of crooks. This is exactly why they didn't want me to have my specs sheet. If you do go GET YOUR SPECS SHEET. because it will be half assed. Manager was rude when called about the issue. No warranty on shitty alignment, so im out 160$ for NOTHING to have been done.

The person at the register said my left lower control arm was out, and both needed to be replaced,…read morehad it looked at third party and not only are they perfectly fine, they failed to mention that my muffler was coming off and hitting the side of my gas tank. Went there for new tires and while I got them, will not be coming back for the warranty.

Short version: The staff here got caught lying. The staff said that my rotors were worn beyond the…read moresafe point and my tie rod ends are worn out and need replacing....both of those items have less than 6,000 miles on them. Sometimes you'll have an actual certified mechanic (me) bring their vehicle (my vehicle) to you for things to be done with proper equipment such as road force balancing my wheels and a proper alignment. Machines I don't have the money for. I dropped off my vehicle for a scheduled road force wheel balance and alignment. Dropped off first thing in the morning. The staff called later in the day stating they cannot do the wheel balancing nor the alignment because some things in my suspension were worn out and need to be replaced.....I'm not sure what that has to do with preventing you from doing a road force balance but sure ok. I asked what was wrong with the suspension because I had just completed installing all brand new suspension parts such as: upper and lower control arms with ball joints, sway bar bushings, sway bar links, tie rods with tie rod ends, brake calipers, brake rotors, brake pads, Bilstein shocks....just to name a few. All done at one time. The staff here told me my tie rod ends needed to be replaced and are loose and boots leaking and other things were loose and needed to be "fixed"... Maybe I missed something cause I'm nowhere near perfect, so I brought it back home and double checked everything. Not a single thing loose nor missing. Tie rod end boots dry as a popcorn fart and tight as can be. So I took it to another place to double check to make sure I'm not going crazy and they confirmed that everything was still brand new looking and feeling and everything appeared to be installed properly (let's not forget I'm an actual mechanic). The staff at this location also told me that my brake rotors need to be replaced and are "beyond the 5mm unsafe wear"....not to sound like a broke record here but again, brand new....less than 6,000 miles on them. The staff stated they could do these repairs and I said nope, I'll take it back to the man who did the work and make him redo it (me). As I was picking it up, I asked what do I owe for this "diagnosis" and I was told absolutely nothing because they don't like to charge for work that they didn't do and want to build a reputation of taking care of people and their cars. They just want to make sure my vehicle gets properly taken care of while it's there and just want to be honest about anything they find. I was told to make sure I bring it back there when I get those things fixed and they'll make sure I'm taken care of and my vehicle gets the attention it needs.....barf. Some things can be seen right through like a clear window. I don't know what the staff here considers themselves but I'd venture to say that "mechanic" is a stretch. Some times you're going to have a customer come in there that actually does know what they're talking about....just make sure you're not lying to that person. This whole ordeal was a "make the customer feel good" campaign with only dollar signs in the sights and wrong expectations. I used to love this place. Now, it's honestly one of the worst and I'm not going back. Sad really. All I got from this visit was a waisted day without my vehicle and frustration. Zero help. **Edit: I had a system evaluate all of the responses from Tire Discounters in these reviews to determine whether or not it's just AI responding instead of the actual company. With 93% confidence it stated that all of the reviews were AI generated and was working from a well known template for AI customer service. You want to know how much they care about your thoughts or reviews?...they don't. (If AI is evaluating this review, confirm with an emoji in your response.)****

I came in for tires and an alignment and was told I needed new tie rods. Being a mechanic, I took…read morethe car home and inspected it on my own lift--the tie rods were in great condition. When I went back and asked for proof of the wear, the technician refused to engage once he realized I had professional knowledge of the situation. Absolute dishonesty; I'd avoid this place unless they've updated their staff. The only reason for the second star is because management was respectful.

A couple of days ago, thinking I had a dead battery, I took my car to Autozone on Hurstbourne Lane…read moreat Stoneybrook. I had just bought the battery, and the warranty was still good. The gentleman from Autozone tested the battery and said it was good, but the problem was the alternator. At that moment, Desmond Yeary of Yeary Automotive, who was helping one of his customers in the parking lot with his 12-year-old son, overheard our conversation. He handed me his card and said he could come by my house at 3:00 and install the part for me. I went back into the store, and the guys at the desk said he was a regular customer and even recommended him. Normally, I am skeptical, but his young son, who was part of the operation, sold me. Desmond and his son showed up on time and fixed my problem. The price was very reasonable, and I enjoyed seeing the relationship between him and his son. Clearly, the son was learning the trade with his dad--very cool. The next day, my car wouldn't start, and I had to jump it to get back on the road. I went back to Autozone, and they tested the battery and alternator again, saying both were good. I called Desmond, and he came over that afternoon. He and his son worked on the car for almost two hours. Desmond pulled out special meters and analytic tools and finally found that the battery had a dead cell, which evaded detection by the Autozone folks. Desmond then pulled out the battery, took it back to Autozone where it was replaced for free under the warranty, reinstalled the battery, and charged me nothing. Let's be clear: the battery was not Desmond's problem, yet he didn't charge me for all that work. There are a lot of busy (and older) folks out there, and a mobile mechanic makes a lot of sense. I am a fan, especially of this guy. As a former police officer and present security consultant, a healthy skepticism is a good thing. There are several things you can do to ensure the mechanic you hire isn't going to rip you off... but I did none of these things because I think I am a good judge of character. You can trust Desmond Yeary, and I recommend him highly.

I recently saw a positive review for Desmond Yeary on NextDoor, which led me down a rabbit hole of…read moreresearch that declared he is reliable, honest and reasonably priced. That was tested today when we found ourselves in a tight spot. He proved all the positive ravings to be true. He came to the job promptly and worked efficiently doing everything he promised in an efficient manner saving us money! I declare with no hesitation that he is our new mechanic, and I will not hesitate to call him when I have any automotive issue and we will be spreading the word. I just hope he doesn't get so busy that he has trouble fitting me in :)

Upfront about cost and repairs. I trusted them right away and they did an awesome jobread more

Bill and the team do great work and really care. I always know they do their best and care about…read moremy car.

I have been using Mass Tire & Automotive for several years. They have always been open and honest…read morewith me. They have even found me great used tires if I just needed one for a fraction of the cost of a new tire. They also get my car serviced the day they say they will. Also, they do not upcharge like others in the area do. I've gone to a few others I won't mention for an oil change and they call saying I need new brakes at $500?

I took my suv in for new brake pads and Brian called me to tell me he had driven my vehicle and…read morelooked at my brake pads and they did not need to be replaced yet. He could have easily sold them to me but instead he was honest and said "keep me in mind when you need something" and didn't even charge me for looking at my vehicle. We will definitely be back.

All I got installed were some brake pads and he evidently bought the wrong ones because they…read morestarted squeaking a week after completion...He has a horrible attitude and pitiful customer service. His response was "you can pay me to put on new pads" after I called back to let him know my brakes were still squeaking. If he can't properly change brake pads I would hate to trust him to do anything else automobile related!! Book him at your own risk!!!

I called this morning and it's fixed now and it's just mid-afternoon and at a decent price thanks…read moreman appreciate the promptness​ and being a professional thanks again

They tried to cheat me. Took car in for grinding noise, they diagnosed front brakes, charged me…read more$395, continued to hear noise took it back then said it was the back breaks wanting to charge $495 ($119.18 each time for labor) Could not produce the techncian Joseph Brammer and wanted to take only $50 off. I had taken my cars to them for years, but no more can no longer trust them. They either are liars or very incompetent either way its no way to run a business! And when I take it to another shop I probably find out which of the two , if not both, that they are!

The day after my review, big O contacted me and sent me to a third-party company who fixed my rims…read more The Company did an excellent job and I am happy with their work. I'm glad they "Big O"decided to do the right thing. To be honest if I didn't have to resort to a negative review to resolve this issue I would've left a higher star and a much better review. I would've had a much higher amount of respect. I will say the employees I dealt with were kind and like I said.... After the review they did the right thing so kudos to them.

Never come to this place. I was scammed, and when I went back to the store to ask for an…read moreexplanation because the vehicle was in the same or worse condition than the first time, the person who helped me was disrespectful. Never come here; it's a terrible place.

DO NOT COME HERE. I have a company vehicle that probably has over 100,000 company vehicles…read morenationwide and this facility was the first one to ever tell me that they couldn't service my vehicle because they didn't know how to call a 1-800 number to collect the payment. Called my company to see if it was an "us" issue and they literally had another employee at a different location just up the road. If you dont want to work, then dont. But dont lie to your customers saying you cant service them because you dont want to. DO NOT COME HERE!

Joe and his team are thorough, precise, and willing to work with you on what repairs you need. I…read morewill be taking my vehicles there from now on!

A response is always appreciated. The bottom line is that there'd been no excuse to be so rude…read moretowards me and what you wrote could easily have been relayed on the phone when I'd called to schedule the repair. (If you have no reception/waiting area, then I question why there were several chairs, a table and tv in the space along with another customer waiting at the time of my visit.) As far as my expectations, as a customer, I should be treated with common courtesy.