They have always done great service for my cars/vans. I always go to them because I know they will…read moretell me like it is and do their best to do a great job.

Very disappointing experience -- engine failed after oil change…read more I am extremely disappointed with the service my daughter received at this Valvoline location. She took her Honda to Valvoline for an oil change, trusting them to properly service the vehicle. Approximately three months later, the engine completely locked up due to having no oil. When the vehicle was inspected by another mechanic, he found that the oil filter was loose. This raises a very serious concern about whether the oil filter was properly installed during the Valvoline service. What makes this even more frustrating is that Valvoline has claimed they told my daughter at the time of service that she had an engine oil leak. However, there is no documentation showing that she was warned about an oil leak. If she had actually been told there was a significant leak, she absolutely would have had the vehicle checked. There was also no oil leaking onto the ground where she routinely parked the vehicle, which makes Valvoline's explanation even more questionable. We are now dealing with a locked-up engine and the enormous expense of repairing or replacing it. My daughter trusted Valvoline to perform a basic oil change correctly, and we believe the loose oil filter needs to be taken seriously as a possible cause of the oil loss and resulting engine failure. We have asked Valvoline to investigate the situation and provide documentation supporting their claim that she was warned about an oil leak. I would strongly encourage anyone using this location to keep your receipt, ask exactly what was found during the inspection, and document everything after your service. We trusted the professionals to do something as basic as properly install an oil filter, and we are now facing a potentially very expensive engine replacement.

This is probably the first and only shop I've ever seen call the police on someone just because…read morethey were justifiably upset over hearing bad/random news about their car. Instead of being somewhat reasonable they decide to call the police because the customer wanted to take their car somewhere else to be looked at (keep in mind the car was driven to the shop just fine) but apparently the shop broke something which made the car unusable. They were essentially forcing the customer to pay for them to fix the problem that they caused and got upset when the customer declined. Yes this was a racially charged escalation and it's sad that people still do weird stuff like this instead of being half decent. I personally won't be doing business with this place and I would HIGHLY encourage others to do the same ESPECIALLY if you're black.

Very Honest!!! Before we drove back to San Diego, we asked them if we needed new tires. They said…read moreNo because there was plenty of wear left of them. We appreciated their honesty!

They tried to cheat me. Took car in for grinding noise, they diagnosed front brakes, charged me…read more$395, continued to hear noise took it back then said it was the back breaks wanting to charge $495 ($119.18 each time for labor) Could not produce the techncian Joseph Brammer and wanted to take only $50 off. I had taken my cars to them for years, but no more can no longer trust them. They either are liars or very incompetent either way its no way to run a business! And when I take it to another shop I probably find out which of the two , if not both, that they are!

The day after my review, big O contacted me and sent me to a third-party company who fixed my rims…read more The Company did an excellent job and I am happy with their work. I'm glad they "Big O"decided to do the right thing. To be honest if I didn't have to resort to a negative review to resolve this issue I would've left a higher star and a much better review. I would've had a much higher amount of respect. I will say the employees I dealt with were kind and like I said.... After the review they did the right thing so kudos to them.

Today was the second time to be turned away from an oil change after waiting 15+ minutes. It's…read moredisheartening, I do not recommend this service or wasting your time.

If I could give it a zero... I would. They haven't been decent for years. Always short staffed and…read morecan only fit a few cars in a day. They don't communicate well about it either. Wish they would just get rid of this auto for Walmart bc it's not servicing customers.

I had a hole in my muffler that made my Pontiac sound like a NASCAR! I took my car in without an…read moreappointment and they replaced the resistor pipe for my exhaust in under 30 minutes and only charged $35 The people were nice and took me out to the bay to show me what was wrong and what my options were...First class all the way!

Be careful here as they tried to scam me. They paid $561 for a part and tried marking it up to…read more$1288. They also charged 8 hours of labor for 3 hours of work. These people are complete scammers and couldn't even look me in the eye when I questioned the charges.

Christian Brothers on Hurstbourne Parkway are the only mechanics we will trust in the Louisville…read moreArea. We have had excellent service on our aging vehicles, clear communication about what to expect, and NO SURPRISES! Don't go to cheap barbers or mechanics, you get what you pay for! Christian Brothers is not the cheapest, but they provide excellent value to their customers. Go see Jason and the team. I highly recommend them!

A few issues with amount of time the repair took and having to bring it in twice for my taillights…read moreto be fixed but good work overall and friendly, attentive staff.

I have been a client at this place for over five years and on June 30 I went to get my oil change…read morebut they forgot to reset my car and to put the drain plugged in so I traveled in my car started requiring maintenance so I went to a shop in the shop showed me as soon as I pulled my car. They say your drain plug is missing a gasket cause I had some oil leaks and this was on July 30 in a month. I haven't driven 3000 miles yet. they give me a note to take back to them so that they could maybe give me a free oil change in the future or fix whatever they had missed on my car but I went to them today and they said they do not care after five years of loyalty. They do not value their clients. They will forget to do things on your car and if your car is messed up, they will not do anything about it so just watch out

SUPER Polite, efficient, so very fast. Everything you want in an oil change. Gave me choices in the…read moreextras I needed. Reasonable prices. Go here!

Great experience. A family member normally changes my oil but for convenience I chose to just…read morequickly run in here on the lunch hour. I was the only car there. I was in and out in 20 minutes. The tech did offer the air filter but was forth coming about the price and did not push when i said no thanks. Previous experiences at the dealership left me with a shocking bill, no surprises here. I will definitely return for the next oil change.

They totally ignored my call, I tried calling 3 times. Then answered and just hung up on me as I…read morewas trying to say something. Very unprofessional .

They're a scam of a business. How you going to screw over the dealership you buy from. sent a ford…read moretransmission. got back a Nissan.

The service was quick and friendly. They filled my tires with air for free and did lights check…read more The lady that took my payment was friendly and thoughtful. I will be back here and they did a great job

Is it normal to be upsold on a new battery, for the kid putting it in to struggle with it, for your…read morebattery light to come on 5 hours later, and for your car to be in worse shape than it was when you took it in for the standard oil change you needed?