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    Valvoline Instant Oil Change

    4.0 (244 reviews)
    Open 7:30 am - 7:00 pm
    Updated 2 weeks ago

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    Jennifer P.

    I recently had my oil changed at one of your service centers, and I'm writing to report a serious issue with the service. During the oil change, your team replaced my cabin filter but installed the wrong size. It appears they shoved and forced the filter in, causing it to bend, instead of using the correct part.

    I can't even trust an oil change and tire rotation at this price? They weren't even busy either.
    S L.

    Everything seemed fine until I found this bolt just lying under the hood. I'm not going to go back here if they can't replace the bolts properly after taking my car apart. The service seemed great but this carelessness is just super sus. How would Valvoline feel if I took out a few bolts from their front door? I laughed at their upsell for a $70 air filter 'on sale' for $50 as part of doing business. But messing up one of your customer's most expensive possessions is criminal. Is American business so in the trash that you can only win by cheating your customers?

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    10 months ago

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    Valvoline C.

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    2 months ago

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    1 month ago

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    Valvoline C.

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    2 months ago

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    1 year ago

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    8 months ago

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    Valvoline C.

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    9 months ago

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    Valvoline C.

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    9 months ago

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    10 months ago

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    Valvoline C.

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    11 months ago

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    Valvoline C.

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    5 months ago

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    Valvoline C.

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    11 months ago

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    Valvoline C.

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    3 months ago

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    Valvoline C.

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    4 months ago

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    2 years ago

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    3 months ago

    Kind professional staff. This is by far the best location I've ever been too. I enjoyed the size of the facility.

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    Valvoline C.

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    4 months ago

    Huge thank you to Hernando Alejandro Vincent they did great service for me, fixing up my honda fits splash gaurd, so helpful!!

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    Valvoline C.

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    11 months ago

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    6 months ago

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    2 years ago

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    10 months ago

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    Valvoline C.

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    1 year ago

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    7 months ago

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    1 year ago

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    1 year ago

    Came In today, all of my service tech were very knowledgeable and friendly. I will bring my car back again in the future.

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    1 year ago

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    Valvoline C.

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    2 years ago

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    Valvoline D.

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    1 year ago

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    1 year ago

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    2 years ago

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    3 years ago

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    Valvoline C.

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    1 year ago

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

    Great team, they are outstanding in the service they provide for our busy community! 5 stars!

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    Valvoline C.

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    3 years ago

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    Valvoline C.

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    3 years ago

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    Valvoline C.

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    2 years ago

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    Valvoline C.

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    4 years ago

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    Page 1 of 7

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    Review Highlights - Valvoline Instant Oil Change

    Simply put, this Valvoline spot is FAST, professional, efficient, and you sit in your car the entire time.

    Mentioned in 13 reviews

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    Jiffy Lube Oil Change

    Jiffy Lube Oil Change

    (597 reviews)

    Northridge

    This Jiffy Lube location is the BEST! Rigo and his team are always super friendly, helpful, and…read moretransparent. My family and I have been coming to this specific location for oil changes, small repairs, and check-ups for years and years, and we are never let down. Rigo, the manager, is always so nice and takes the time to explain everything and hear us out about what we need. He always goes above and beyond to make sure our car has what it needs and is always honest about what does not need to be changed, instead of trying to maximize profits. The employees, like Anthony and Efran are always super helpful over the phone and when we arrive to make sure we know how much we're going to spend and how long it will take. All of the employees, including the manager, are efficient and we are in and out of there. There's a Dunkin' donuts and other small shops or food places you can stop by while they get work done on your car. HIGHLY RECOMMEND! 10/10

    Part of my vehicle's undercarriage is missing screws. Earlier today I called and spoke with…read moreUlysses, who was very helpful and assured me I could come in to have it fixed. He explained that if the exact screws were not available, they could use an alternative solution and that it would not be an issue. When I arrived, I was assisted by Efron, who was extremely rude and dismissive. He repeatedly interrupted me, refused to let me speak with Ulysses, and immediately shut down the conversation by saying they did not have the screws, without offering any alternative or attempt to help. His behavior was unprofessional and made the situation unnecessarily frustrating. Customer service should be respectful and solution-oriented. This experience fell far below that standard.

    Automotive Instincts - We are ready to greet you with a smile!

    Automotive Instincts

    (216 reviews)

    Northridge

    It's nice to find a Honest Auto Repair shop and these guys are. They listen to my complaints and…read moregave me a honest estimate to diagnose the issue and kept me informed on how the repairs on the car were going. They were able to repair my car in a timely manner and have been happy with the repairs. Their shop is really clean and they took care of my car and gave it back to me cleaner than I brought it to them. Their prices are very competitive and a good value.

    I'm updating this review because the business response is misleading…read more I have a voicemail from Steve clearly stating that they did not want to get involved with my vehicle because another shop had already worked on it and he did not want me to possibly "get upset at them too." That was the exact reasoning given. This was not about warranty. It was not about saving me money. I was fully prepared to pay for an inspection or any necessary correction. I was simply asking for a professional second opinion. If a shop refuses work because they're concerned a customer might "get upset," that raises serious questions about confidence in their own work. A reputable shop stands behind its skills and diagnoses issues regardless of who previously touched the vehicle. Changing the explanation publicly after the fact does not reflect well. I stand by what I said. I had a very disappointing experience at Automotive Instincts in Northridge. I called and spoke with Steve about looking at my car after another shop had worked on it, and he basically told me they didn't want to touch it because another shop already did the work. His reasoning was that he didn't want me to "get upset at them too." That makes absolutely no sense. As a customer, I'm simply looking for a professional second opinion or proper correction if something wasn't done right. Refusing to even inspect the vehicle just because another shop previously worked on it feels unprofessional and dismissive. Cars get worked on by multiple shops all the time -- that's normal. Turning someone away out of fear of a bad review instead of standing behind your own skills says a lot. Very disappointing customer service. I expected more professionalism and confidence from a shop with such high ratings.

    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (228 reviews)

    Northridge

    After initially walking in to ask if they had any availability, I was given a 4pm time slot for…read moresame day inspection of my vehicle. Arrived a little earlier and was greeted and checked in by Natalie. After explaining that the vehicle pulls to the left after a tire rotation was told to sit in their waiting area, and after a few minutes of waiting was walked through and given a very thorough explanation of the condition of my tires and what next steps could be taken. Would absolutely recommend Natalie after the care and consideration she took on keeping me updated on the vehicle. All while keeping up excellent customer service to other appointments, both in person and on the phone. I would suggest calling and scheduling an appointment ahead of time but other than that, it was a good overall experience.

    This is an HONEST auto place. I'm a customer for life. I found this place years ago when I needed…read moreto change a light bulb in my headlight. All three places I went to said it'd be $500+ because they need to remove my front bumper to replace a lightbulb. Larry changed my bulb for $30. He told me "Lexus wouldn't make a car requiring you to remove a bumper for a light bulb." I've trusted him ever since. I do all my oil changes here. And I just had another GREAT experience today with Natalie, Raquel and Rubio. My car started making weird noises last week, so my dad replaced my serpentine belt. But it was still making some weird sounds the day I got it back so I took it to Firestone. Natalie kept my car to try recreating the sound. She couldn't. She told me the sound I heard was my new belt just adjusting itself, and didn't charge me anything. This is why I trust them. They don't make stuff up. They're not money driven. They care about creating lasting relationships with clients. Natalie -- I adore you! I'm so happy I found you.

    Valvoline Instant Oil Change - oilchange - Updated August 2026

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