I recently bought an old beater car for the winter. I dealt with Shawn while I was there, and he…read morewas exceedingly polite and went out of his way to describe everything that was wrong with the car. Then, we were able to prioritize what had to be done right away, and what could wait for a few months. My transmission flush, radiator flush, complete oil change and overall tuneup was completed within two hours and it actually cost less than I expected (less than $500.00 for work, and parts). They were very considerate and aware of the fact that I had financial constraints, and worked with me as to what essential repairs needed to be completed right away.

These people just want you to come back with more problems that they create under your hood. I have…read morea brand new Kia Sorrento with less than 20,000 miles lease car. I've sent it only to Kia to get work done, but I travel for work and I went a very long distance so I trusted this place to give me a basic oil change. they informed me what kind of oil my car needed. They also brought me back a couple of times to point out that I might need a new air filter, etc. I've never had an issue with my vehicle until after driving away from this establishment my check engine light immediately goes on luckily there was nothing major wrong with my car, but I was told by IKEA that something was definitely triggered to let the engine light go off, which isn't cool. It creates major trust issues because there is no reason why lease car under 20,000 miles brand new should have a check engine light on call it coincidence but truly I think not. My husband is a diesel mechanic and deals with pricks like this all the time loyalty and honesty is everything to me and I truly feel like I can't trust this place and I don't recommend it if you need your oil change done there's a man named George at 22 5th St. called fifth Street tires. He is very fair price. He's very timely and he's honest.

Absolutely fantastic customer service from Rep Jessica out of Taunton. She was so helpful and…read morepatient. I wish I could give her more than 5 STARS!!!

I had an extremely disappointing experience at Sullivan Tire in Raynham MA and would not recommend…read morethis location. I went in for what should have been a simple installation of two new tires, yet it took nearly two hours to complete. Throughout the visit, I felt ignored and dismissed because I was a woman, and the customer service was unprofessional from start to finish. When I left, my vehicle had serious front-end issues that were not present before. I returned, waited another two hours, and was told they had test-driven the vehicle twice. Despite that, they still returned an unsafe vehicle to me. They claimed it needed further diagnostics but said it wasn't something they handled and told me I could come back later in the week to have it checked. After leaving, I quickly realized the vehicle was still unsafe to drive, so I returned once again. I waited almost another two hours before a different technician finally looked at it. He simply rotated the tires, and the work took less than 30 minutes. However, they refused to test drive the vehicle unless I waited another hour, even though the shop was closing in about 20 minutes. They also refused to schedule or perform the additional diagnostics they had previously told me to come back for later in the week. To make matters worse, the employees refused to provide their names when I asked, and they were hesitant to provide information for management. Overall, I spent almost six hours over multiple visits for a basic tire installation and still left with an unsafe vehicle and no real resolution. The lack of professionalism, accountability, communication, and customer service was unacceptable. I expected much better from a company that promotes safety and quality service. I will not be recommending service or returning!

Driving north from NJ to Raynham, MA, I had a major engine malfunction about 60 miles from my…read morehotel. I didn't know what happened, but I could tell my 6 cylinder was now running on 5 (and quite loudly). The car was still running, so I rolled the dice and kept on driving...luckily I made it to my hotel. When I told Nicole at the front desk about my car issues, she said "I would go to Big Al's in Taunton". Being a stranger in town, I opted to go with my one and only recommendation. The next day I was barely able to get my car to Big Al's. It was about 8:30 in the morning and I told them "I hope to drive home this afternoon". By noon they called with the diagnosis: a spark plug had blown out of the cylinder head, stripping the threads on the way out. I would need a helicoil repair on the head, new plug, wires, throttle body, etc. I told them "go", they were done with the work by 3:00 and I was back on the road to NJ by 4:00. Big Al's staff were fast, efficient and friendly. Thanks guys! (and thanks to Nicole at the Raynham Marriott for the recommendation)

I left my previous car here a few years ago, and they non stop had one thing or the other that…read moreneeded repair, averaging $1000 each time. I got rid of the car, got a new one, took a chance on them again... bad move... an inspection sticker became... needing a new axle... and now I need a new alternator, which I will not be letting them service. My how things go from bad to worse when dealing with this 'Big Al's ' place. I see now what they do. Get you in the door, and keep you there until they have soaked every last penny out of you. So done with this place.

went in for a quick oil change, with the online coupon, was greeted quickly and courteously. Didn't…read morehave an appointment but I still got in and out in a jiffy !

I called yesterday asking if they could give me a quote on a new evap core because of another shop…read moretelling me I needed one (without even inspecting it yet). The man on the phone was incredibly helpful and personable. He told me that they could get my car in for a free inspection later that day or early in the morning. I picked my car up from the other shop and dropped it off with Midas. Just got the call back and you'll never guess! Instead of a 1.4k fix I'm looking at a 50 buck drain clearance. I will definitely be coming back, they have great customer service, they're quick and they're honest!

Rear brakes and oil change done for a reasonable price. Kevin is quite helpful & straight forward…read more Will return for more car maintenance

Great establishment, truly feel the old school honesty..... the perfect example of how the…read morecustomer/ business relationship should feel. Honest / fair / reliable repair .... Never had to "go back" for anything, and walk away feeling treated fairly.

My go to place. Oil change isn't too bad. They don't presser you hard about the whole cabin filter…read morething. They even offered to install my new splash guard that was sitting in my trunk that I haven't been able to install since I don't have a car jack! Price good Value good

Always honest, professional and fast. Every time I come here it goes as well as I could expect.read more

I really appreciate this location. I won't pretend that I'm all-knowing about what an oil change…read moreservice should look like, because I certainly am not. However, I can tell you that they're always quick, kind, and willing to answer any of my questions. They're not pushy if you don't want a particular service and the prices are fair.

2nd time here and very pleasant experience both times.. Ryan took care of the car and wasnt pushy…read moreor anything like that. Only bummer is i had coupons I forgot to use.. oh well. Thank you jiffy lube

Brought truck in for inspection, damaged front leather seat,cannot recommend, will not return.read more

I travel extensively over the country and often rent vehicles for travel. In this instance, I had…read morerented an Infinity Q50 and was traveling a good distance through rough weather. While driving, I noticed that the oil warning light had notified of a "oil change needed". I contacted the renter and they asked if I could bring it to Firestone. I arrived late in evening around 3:45pm. I was prepared to sit for a long time. Johnathan and the manger greeted me, they were quick on their game. As soon as I gave them the keys, they were all over it. They got the authorization I needed, and had the car in the bay in like 5 minutes flat. I called my renter and told them these guys were on their game. If the corporate guys are reading this... these guys took customer service to a whole new level. Probably the fastest I've had my car taken care of!! Great job guys.

left my car because of shaking when applying brakes. They checked out the whole car and let me…read moreknow what was needed, keeping me informed of service and pricing at all times. very friendly and reasonably priced. I thought it was going to take two days but they put an extra person on it so I could have it back the same day. My son has used them before and was also satisfied with the good service. I will definitely go back.

My family has been dealing with this shop for years. They are great, honest people that give quick…read moreand affordable repairs. I had brought my car to the dealership where I bought it 3 times for the same issue, after countless diagnostic charges, they were never able to find the problem. I brought my car here, they figured it out very quickly. It can be difficult to find an auto shop that you trust! This is the spot!

A great chain, with good service, good pricing, and ease of use on its customers…read more Roll up, wait, roll in, stay in your car, oil gets changed, then boom goes the dynamite - you're all done! ~15 minutes for an oil change, they top the fluids, and put air in the tires. Easy. Great service. No negatives whatsoever.

Everything! They're kinda very pushy with sales and telling you what you "need "…read morewhen you don't, I'm not a fan. They're more expensive than my dealership!!