Maurice was was the manager and was engaged to making sure that everything was good. The only reason I gave it 4 stars was because my mother doesn't speak English but she does understand it and one of the guys who was there mentioned that hand gestures were universal as the other person was guiding but wasn't doing it properly so we got confused. So when he made that rude comment he thought we didnt hear it. So he needs to watch what he says because it was very offensive. Overall the service was great and having the manager there was great. read more

Waited an hour for an oil change only to be turned away. Thanks to the manager for inserting herself and causing me to get turned away.

Highly recommend this place! Very fast and efficient service. Super friendly and informative staff. The manager Maurice was really thorough and Juan made me feel like I was in good hands. Emma is awesome! Love to see it! Will def be going there from now on :) read more

Quick, easy oil change, great service and competitive price, especially with the online coupons that you can find. I highly recommend just driving through and getting an oil change. They will try to upsell you on stuff and if you don't really know how to change your own air filter or things like that then that can be helpful, but you can respectfully decline and they are nice about it and don't put the sales tactics on too hard. Overall, I recommend this spot. read more

We came here for an oil change since jiffy lube in Monterey almost screwed up my vehicle and they did a great job! The guys and girls are very quick, nice & informative. We were there for about 20-30 minutes possibly less than that. They have special offers going on and gave us 10% off. I highly recommend them and will definitely be bringing it back when it's due for another change! read more

The team here was amazing. Big shout out to the manager who when he realized they were out of a specific oil filter that I needed for my vehicle got in his personal car, ran to another store grabbed the replacement and brought it back within just a few minutes to keep the entire process moving forward. Super professional explained things at each step. All in all a great experience, five stars for putting in the extra effort for your customers. read more

Not a good experience....spilled oil all over my engine and left hand prints on my hood. I would not go

I have been coming here to get my oil changed since it was oil can Henry's and I first got my license. That is over 15 years. But lately staff here is not performing what they are supposed to. The last three times I have gone to get my oil changed, nobody has checked my lights, my blinkers my brakes or come over to show me where my oil is at and where my transmission fluid is at. It's definitely a lot less personable in the family feel is gone. I have considered recently changing places to get my oil changed and I have been coming here for so long. read more

I was helped by 2 gentlemen, Maurice and Uriel. When I came there I was in a bad mood (literally just had gotten broken up with) These 2 completely turned it around, they were respectful, helpful, and genuine with me. Uriel found a light that was originally going to be replaced for $35 and tested the connection to fix it, saving me 35 bucks. I mentioned that I am sorry for my poor attitude and that I just went through a breakup (I shared way to much) but Maurice now knowing what I was going through, connected with me, and gave me some reassurance and kind words that I will not forget anytime soon. I also started a new job and haven't gotten paid yet, he knew my situation and told me while his bias is always the best as it lasts longer and keeps the engine in a better state, he thinks I would do just fine for today taking one step down and going with a bit of a cheaper option. I fully plan to go back for the highest option next time. It's rare to have such great service but to have it by 2 different people at the same place, giving me such great service and treating me as a person or even a friend, was amazing and made my whole day better which I desperately needed. read more

Valvoline Instant Oil Change - Side view of the interior while getting service. - Oil Change Stations Near Me - Salinas, California

Customer service is an opportunity to exceed your customer's expectation. Carlos who I thought was a manager exceeded that. Thank you for sharing with me your knowledge. I serviced my transmission and did an oil change I'm very happy. read more

Went on Wednesday to get my oil changed. Great customer service from top to bottom. Maurice & mario were awesome. Especially the ladies working. Manager came and introduced himself. Very kind. They give you discounts for wearing 49er apparel which was awesome. Been coming here since it was oil can henrys. Highly recommend this place. Thanks folks read more

I came in to get an Oil change and while waiting, I was greeted by the manager. He offered assistance with any questions I might have. Once the service was underway, Elisa (or Elida) was helpful in answering questions I had about some service lights on my dash. Overall the environment was welcoming. My only complaint is the pricing but then again I can change my own oil if it's such a big deal. (Sorry I couldn't remember the names) read more

Quick service and quite thorough. Getting an oil change was not expensive prior to the pandemic, so a little bit pricey. I recommend bringing you own air filter instead of paying for up charged items. Get a coupon online to be scanned for small credit. read more

I have no clue why this place has bad reviews. Every single time I have been here the people have been so kind and so helpful to me. There is sometimes a line but that's not their fault, they're really fast! It's just convenient (which is why I go) so lots of different people have the same idea. When I moved to this part of California I was worried (as a young woman) about getting ripped off and being mistreated at any vehicle maintenance place/auto shop. This place absolutely surprised me in the best way possible, I always feel welcome and am greeted by friendly helpful people. There isn't anywhere else I go for my oil changes and car maintenance now. This last visit a couple of days ago, I was helped by the assistant manager himself (I believe his name is Carlos) and he was extremely helpful and friendly and made sure I got my vehicle serviced as quickly as possible. I always tell people to come here when they need an oil change! read more

Last Time I didn't get the best service and was left waiting for a while with my son in the car, I came back again since Valvoline gave me a ten percent discount... only to be disappointed. I was on the left side and saw cars that got here after me go before me, than they use to do the beginning phases of scanning the barcode on your doors checking tire pressure, and making sure the basics were covered. This time around it was just waiting 30 mins before I got my car in, only had one car in front of me, I'm gonna have to start looking for a new place these poor guys seem too confused and don't seem efficient on providing good customer service. Wasn't worth the discount to come here again read more

Brought my car here for a transmission fluid change. The service attendant was friendly and quoted me a good price. The fluid change made a big difference! My car's transmission shifts very smoothly now. read more

I had the absolute pleasure of being assisted by Moe today, and I can confidently say his customer service is second to none!

I give it a five . Kind, apologetic for the long wait. I didn't make reservations. Check their web site for great discounts.

Jaime's the assistant manager was awesome because he knows how to deal with the customers with a positive mindset! He was hilarious! Thank you Jaime's and the owners, who hired people like Jaime's! read more

I have been coming to this Valvoline location since they opened. I have always had great, fast and helpful service here. They always makes recommendations, but are not pushy about hustling product. When telling them you wanna think about the products for the next visit, they will annotate it under "recommendations" as a reminder for next visit. The awesome part about the cost is that I almost always have a coupon for discounted oil changes. They are always kind and very quick to get you in and out. I will continue to come to this location for my oil changes :) read more

I don't know much about cars but I was nervous about them doing the transmission fluid change because I have a used car and I dont know it's history. However it's a fast and convenient service and I felt the price was reasonable. It's been about two months and I haven't had any issues. The team was great and filled my tires with air. The line goes straight back though, to the parking lot, which I wasn't aware of. I may have blocked traffic at some point. Great team here :-) read more

There are very few vavoline locations that do tire rotation and this is one of them. Everyone here is super friendly and they try really hard to get you the most discounts. It's really convenient and they are quick. Thank you for the great service read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Salinas, California

I have been coming to this spot going on 4 years now. The staff is always so kind! I never feel pressured to have any add-on services completed. The only time I have to wait is when there is a big line, but staff is usually very quick and thorough. The coupons are nice as well. I will continue going back! read more

It never fails that the person who got here after me gets helped before me. The people who work here are fine but I have to remember to go to the one off of Abbott where there's more stalls. read more

They tried to SCAM me for a new battery, starting at $150!! They went through all the motions, checked everything, battery check was OK (see screen shot), then they said my battery was dirty, so I paid extra 10 to have them clean it. They sprayed with water and scrubbed it, and said I was good to go. When I went to start my car, it was DEAD! I told them he flooded it with all that water on my battery. Now two guys rest battery...Your battery is low, needs to be replaced. Um NO, you said it tested fine, NO mention of LOW test, until NOW, now that you drowned it and it won't start!! Manager comes out to say it was a just a MISCOMMUNICATION, my battery is low, or it could be my alternator. WTF?!?! I went on to say I had the car completely serviced 2 yrs ago at the dealership, the battery is only 2 yrs old and nothing was wrong UNTIL they "cleaned" the battery with a water hose and steel brush. I am NOT buying a battery for $150 from you, this is a ploy to SCAM YOUR CUSTOMERS!!! read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Salinas, California

This business pushes its customers to put on a mask while sitting in their car?! So sick and tired of this mask nonsense. Whats next? Provide a vaccine certificate in order to get ones car serviced? People need to push back on some of these stupid mask mandates. Other states already eased off with their mask measures and here we are in CA still being told - not by the authorities, but by virtue signaling, order following people/employees - who are still (after 1 year) enforcing this paranoid mask mandate everywhere you go. Enough already. I'm done with this place and any other place that is still pushing the ridiculous mask mandate. read more

They are never as quick as 15 minutes, expect to spend 45 min- an hour waiting. Even with a $15 coupon just seems like I'm spending money to be tortured by the wait just to get an oil change. Last time coming here. With only one car in the bay in front of me. read more

Fast, efficient, reasonable price. Nothing not to like! Easy to drive in, que up and drive through.

The workers were very polite and respectful and got me in and out of there very quickly. I will definitely be going back.

Great service and very patient with customers. Originally went for a basic oil change, when they inspected the car; they noticed other issues that could have been avoided if the other repair shop we generally visit did there due Diligence. Overall Joel and his team did a wonderful job explaining what they found and how to fix it. The prices were fair. After this experience, this shop is now our go to shop for car issues. read more

Spectacular customers service by Gabriela at Valvoline, North Davis. Right from the start, Gabriela used her cordial presence by welcoming my wife and I. She then proceeded by meticulously explaining all the essential information we needed to know about vehicle service. Her insightfulness demonstrated how knowledgeable she was about car maintenance, which was much appreciated. As a result, we initially intended to come in for an oil change, but because of Gabriela's encouraging recommendations, we added the radiator fluid replacement. Subsequently, she went above and beyond customer service by brining my wife and I two water bottles as we waited for our turn. Most importantly, it's evident that Gabriela is an asset to Valvoline since she exhibited outstanding customer service attributes. At the end, we couldn't be any more satisfied and thrilled by this experience. read more

Read other reviews before stopping by, and figured maybe some of them were having bad days or there was a one off with staff. I pulled in and was greeted promptly. They performed a check of all systems and then went over the options for oil change. Francisco clearly explained the options without steering me toward any particular choice. They were quick on the change and I was out without any hiccups. Will return. read more

The worst possible place to be, they charge 59.99 for cabin air filters which cost about 10/12.. they try and make all customers buy full synthetic even after you tell them no... the management team is not helpful, and they will do anything to not get a claim or customer complaint... if they do not note on your receipt that certain items under your hood were damaged you can also go back to them and make sure they take care of it. I would definitely recommend Paying close attention to all service that are done, they offer services like transmission flushes, and charge 200-300 when they don't even switch the filter out, they just flush the old fluid and new fluid in there... not sure how trust worthy that is.... So i would recommend going somewhere you can trust. This place is not trustworthy at all. The management is horrible, and the employees are just as bad.. they're not mechanics... but they all talk to customers as if they are. Be careful. Update... no I will not contact customer care the community has a right to be aware of your business. Everyone should pay very close attention to their receipt and read them carefully... they have to mark down if certain areas were "checked" half the time they do not check them and that can be a risk for whoever is driving! read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Salinas, California

Thanks for the check up and great customer service, not sure the manger name but he was cool and knows what he's doing thanks

I've been coming to the Salinas location for decades. The last two visits, the checklist for tire pressure, wipers blades, lights, etc were mentioned but not performed. I even said something as they were motioning me out the door, and was told they already did it. I remember more complete service in the past under different ownership. I use the discount coupons, and it still seems pricy. I will be shopping around. Fortunately my other car is a Tesla and doesn't need oil. read more

Pulled up around 1:00 PM on Saturday afternoon. There are 8 cars ahead of us. A very nice young man, Chris came out & explained to us that it would be about a 1 1/2 hr wait. Might as well get in line, need to take care of the car. While waiting, Chris came over to the car got all our info, checked; headlights (front & back), turn signals & brake lights. He offered to check tire pressure, just had tires serviced at AT. Gentleman ahead of me asked if they offer military discounts, Chris said "Yes, they do"!! Nice to hear. Great service all around, will be back. read more

Valvoline Instant Oil Change - Used to be Oil Can Henry's - Oil Change Stations Near Me - Salinas, California

I've been here 3 times and each time, the service is really good. I will continue to go there. They used to mention a free car wash and now they don't. Not sure if its still included with oil changes read more

Came to get my oil change on my Shelby ecobeast. Very satisfied with the outcome and how all crew members acknowledged my car. Recommend for sures! read more

Did you not read my post. How can I send you a copy of the invoice when I receive no invoice. That is part of the problem. No hard copy receipt or email invoice was sent to me. Come on Valvoline. read more

If you want something done right, you probably gotta do it yourself. I usually bring my car here for an oil change despite the pricing being a little high. It's definitely worth it saving time than doing it myself. Honestly, how hard is it screw up changing oil...well, today I decided to change my own oil and found some issues this shop did to my car from the last time I was there. They overfilled the oil and it was about half a quart over my maximum line on the dipstick. This concerns me since it may cause issues with the engine and cause internal damage. They also never put back the plastic oil filter cover under the car. It's an half a$$ job and can't trust anyone who takes shortcuts working on people's cars. Be careful y'all! read more