First off Drive thru oil change is such a cool concept and makes oil changes fun Customer service was excellent Oil change well priced, done quick, no issues with my car at all later. No hassle They have their system down!! 10/10 recommend and I will be returning! read more

Excellent service center. Quick and easy appointments over the phone very courteous staff. Highly recommended.

Great service.. and staff !! Uriel and Lee were super nice and professional. Definitely recommend this location! read more

My regular place to get my 3 vehicles oil changed. They are so trustworthy, efficient and reliable. I know I'm getting good service and the staff are exceptional! read more

Urgent need for an oil change. First time here. Line moved quickly. Staff explained process. Friendly. Professional. Checked my air filter too which was filthy. Checked tires & fluids. Ast manager was great ! Less than 30 min. Im a fan ! read more

Great service. The team worked well together. Quick even on a Saturday at 11. All staff was happy and you can tell they all get along well. They were all professional, having appropriate conversation and sharing laughs as well. I haven't had service like this in along while. They all deserve a raise. Great communication with one another as well as costumers. There is to many to get their names but they deserve a raise. read more

Ten cars in line and it still took less that an hour excellent service Will always come back here read more

Quick oil changes. Lots of trying to upsell but the guys are super friendly and helpful.

I stopped by yesterday and all the pa's (thank you pa) were on point. 1000% recommend this spot and service, if anyone says otherwise they are probably impatient haters lowkey. read more

Love this place! The employees are so thorough and really take good care of you here. I drive 2-3,000 miles a month, so I get a LOT of oil changes and just love Valvoline as there are always coupons online, and the staff are always so dependable and make sure they show you that you are indeed topped off on oil before you drive off. I like how they check all my lights are working as well as filling all fluids. I feel safe on the road so much in great part to the hard work of all the staff at Valvoline, and so appreciate them! read more

So I always come here for an oil change and don't mind the interaction with the employees. This kid who helped me , once I was in the bay, kind of annoyed me. When I turned off my car he said, can you put your keys on the dash bro. First of all, I'm NOT his bro. I don't mind being called sir or explain why you asked me to put my keys in the dash....bro! I looked over and the person next to didn't have THEIR keys on the dash. read more

Alan and Chris did their job very well. Alan and Chris were promptful, kind and genuine

Once again these guys take care of me ! They answer all my questions and do a great job ! I plan on returning again thank you all for your great service to my vehicle keeping it safe ! read more

I love Valvoline but these guys are absurdly slow. I ended up just leaving. Do not recommend unless you have all day

Fast friendly & perfecional top of the line people here! Will recommend this place to everyone I know :)

Everyone seems happy to be at work! The price was reasonable, experience was wonderful Highly recommend getting your oil changed here read more

They're very friendly here, but it always takes about an hour to 90 minutes or more in my experience. I also don't like that they don't take you in order of arrival- I'll been in one lane that moves slower than the other and cars that came 2-3 cars after me are serviced and out of there before me. I wish they would have a system to service your car in order of arrival- not just luck of the lane you pick- especially on lunch break when you're racing the clock with an hour. Their prices have gone up each visit, and less is included. Today I was charged extra for having my Coolant topped off which used to be included. In my visit today, they confirmed they topped off my wiper fluid and I even asked again to make sure they did- I pulled out and went to use it and they had not done it. I immediately called and told them, they said to come back but I said I can't wait in another hour long line- they transferred my call and now I'm on a 10 minute hold so they can figure out what to do. There is no excuse for this, how could they miss a basic thing and confirm multiple times it was completed? I will not be returning. The incompetence is unacceptable. read more

You will wait over an hour to get your oil changed here, even though they advertise 15 minute drive-through. This is because they have only two bays (that you can't back out of) and they shamelessly try to sell people additional services, even though they know you've waited an hour and the people behind you must wait longer. They need to create a dedicated express lane just for oil changes and no other "extras". It's not "first come, first serve" like they say. They tell you which lane to get in, and if someone in that lane gets additional services, you will watch multiple cars who arrived after you get served first. read more

Elven and Victor were extremely professional and knowledgeable. I love valvoline for oil changes. Everyone working here cares about their jobs and is very respectful. I will continue to return and recommend the business to friends and family. Thanks for the great service and fast, eliet oil change. :) this place deserves 5 stars 10/10 read more

I don't know how this place doesn't have 5/5 ratings. I went yesterday and everyone was so friendly. The beautiful girl in the starting was so kind and helpful and kept saying " I got you" and honestly, I feel like she did lol. The guys were looking like they enjoyed their job. They were having fun but extremely professional and explained everything thoroughly. I am planning on bringing all my cars in the future here. Thank you for the positive experience. read more

Professional, convenient, and friendly service! They were very thorough without pushing extra services, just politely sharing what is available. I will be back! read more

This place is wonderful. The woman who works there is always kind and welcoming. Both Uriel and the manager, (Josh?) helped me today and were super polite and helpful. Always quick and courteous. read more

I hadn't been to this location since it was Oil Can Henry's. It was nice. Lots of helpers. They double and triple checked the work. Everyone was friendly. It was quick and efficient. I will be coming back again next time! read more

Mike was so polite and informative. I loved how professional he and his team were.I got the top oil and new air filter, plus they checked all my lights and turn signals to make sure they were working properly. They also refilled my fluids. I will definitely be back! I don't experience such lovely manners these days by young people. So thank you mike. read more

Stupid service based on Copying Jiffy Lube. They won't make an appointment for you. They don't give a crap about your time. Your supposed to go there and wait behind a bunch of cars ahead of you, till run out of time and have to wiggle out of line and get back to your life. Stupid asinine old fashioned "service" that wastes your time. If you want to wait in line like cattle at the slaughter house this is your place. read more

I was pretty amazed by the friendly, honest service I found here. I came in for a power steering flush because my power steering system was whining. They discovered that my power steering reservoir was empty, so instead of charging me $99 for the full service, they filled the power steering reservoir, and didn't charge me a cent. They could easily have charged me for the service. Very impressed. Will be back! read more

Only because I have to enter a star, because otherwise will give zero. Never thrusting about they big logo 15min oil changed, they make me wait over 40min on line waiting without any information , they have two lines and both was very slow, the most annoying is that they have around 6-8 people working and just chatting and playing around, one of them did jumped between oil hose, really? Don't wasted you money with very unprofessional service Never back again for sure. read more

Efficient, friendly knowledgeable, and I feel safe and secure that my car had been in good hands

I was so impressed I thought that this would've been a bad or OK. Experience in. It was great. The people were so friendly. They were so nice to my dog and I have my dog with me. It was quick I was out of there within under an hour, I would always love to come back. The only part I didn't like was of course the price I didn't think they'd be that much, but oh well. read more

I never give out 5 starts but this place consistently rocks! Absolutely best & fastest service of any oil change business I've ever been to. Jose was the best - extremely professional, helpful and happy! Danielle Santa Cruz, CA read more

I don't think they checked all the fluids. They said they were going to. I had to ask a second time for them to check the air in my tires. And I think they overfill the air in my tires. read more

This is a great place to come and get your oil changed! It's your typical drive up in an out type of place. Their prices seem a bit higher than other spots around the area who do oil changes. They are incredibly thorough and check lots of things besides the oil. They often do try and upsell you to have you purchase more than just an oil change, but I always just let them know I'm only here for an oil change, and they are good about accepting that and getting the job done. It did feel like the staff were a bit more customer service oriented with the pervious owners. For instance they would offer water and newspapers while you were waiting, ect. The staff are always very nice! I appreciate when they check with me about things rather than assuming I know nothing. I noticed that was a great feeling last time I went. It is down a steep driveway so you have to be prepared to be 'trapped in'. Once you drive down, the only way through is by getting the service and driving out that way so I highly suggest setting aside a good amount of time and being prepared to wait without being able to leave. They are correct that it only takes about 15 minutes but that's once they are working on your car. If there are just 2 cars ahead of you it can take a while! Most times I wait about 40 minutes. With the driveway and time it takes, I don't know there would be an easy fix to that. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Soquel, California

They charged me for my selection of full synthetic I watched them pump in regular, non synthetic oil I pointed out that they put in the wrong oil. The tech verified it by watching a camera I assume. He disappeared in the back for about three minutes and came back and said you're right. Then proceeded to "falsely" put in the only partially synthetic oil, when I paid for full synthetic. I say "falsely" because they didn't drain the incorrect oil out of the vehicle, placed the still wrong oil pump "partially synthetic" in the engine without ever pulling the trigger to pump it. Just held it there without pulling the pump. Looked at me awkwardly after half the time it took to pump the first batch of wrong oil and said, you're all good man! I know synthetic oil doesn't do much or stop your oil from getting dirty but I wanted better oil in my vehicle. Pretty brazen tactics to significantly up charge clients without providing the product they are paying for. People should pay attention if they come here. I can't imagine how many people they've done this to. I paid the 150+ for the oil change just to see if they had the morality to continue to charge me for what they knew they were doing was wrong. read more

My daughter brought in our Honda for an oil change. The service workers convinced her that she should also get a tire rotation. Everything was find until about a month later when the car started violently knocking when decelerating on the freeway. We took the car to the Honda dealer and we were told that the left front wheel had been installed wrong with a stripped lung bolt and the wheel not seated correctly. This caused an immediate safety hazard and the car was no longer safe to drive. We called the Valvoline in Soquel and they assured us that they would pay for the cost of the repairs. The Honda repair folks spoke with the Valvoline Representative and gave them the estimate of $2,000 and everything sounded ok, "no problem" they said. Four days later the parts arrived and the car was ready to go a 1 PM. Valvoline was called several times only to find out that the Manager's Manager had to approve the bill before the payment could be made. The Manager's Manager was gone for the day so we are on hold until tomorrow. We are then told that approval of the payment would be up to the Manager's Manager and that Valvoline may not pay the bill since we didn't bring the car back to Valvoline before taking it to the Honda Dealer. It seems to me that Valvoline should be restricted to only providing oil changes since poorly done tire rotations can cause safety concerns. read more

This place is great if you want windshield wiper fluid put in your coolant tank that you will have to flush out on your own then be told that they never made the mistake in the first place read more

Usually very good. But lately they've lost a star. I've been bringing all of my vehicles to this location since before they switched over to Valvoline. The service has improved under the Valvoline brand and they usually provide top-shelf service. That said, we've recently experienced some slacking in the customer care, so I called to follow up on some aspects that were troubling. I spoke to a guy ("Jose" or "Juan"?) who, when asked if he was the manager said "Well, I'm the manager right now", which didn't instill much confidence. He was polite, for the most part, but he kept putting me on mute, and on hold without telling me, and I couldn't help but feel that he wasn't interested in what I had to say. I hope this isn't the new normal at this Valvoline location. It was nice to feel good about referring friends and co-workers to this location. But if they're going to half-ass it, there are plenty of other places to get oil service. I'll give them another shot and will update this review if things return to normal in the future. read more

5 Stars Of I could give more, I would. Got there early when they were opening and greeted by super friendly Ty, who checked me in. Then I was greeted by his super friendly co-worker Josmar while Ty did my oil change. You stay in your car the whole time. Josmar also changed my windshield wipers with no issues. Why 5 stars? These 2 guys were so kind and appreciated my business...even at 7am, No attitudes. I was hesitant to go here but I knew I had to because I can never go back to Ocean Honda. (Rude and who knows if they even do the work you're paying for) I was in and out in 15-20min. Thank you Ty and Josmar! I no longer fear getting my oil changed! read more

ABOVE & BEYOND! You guys. Not only was my service top-notch and relaxed (Louie is so personable!) but I have to give a shout to Manager Tanner and tech Juan. Here's what happened: I left and my gas pedal seemed sluggish. I tried to turn around in the Sutter parking lot but ultimately I became stranded. My car just wouldn't GO. What the heck?! I called the shop and asked what could have happened; what could I do...? Tanner and Juan drove over in their personal cars and worked together to get me back on the road. You guys! They left the shop! For me! An average customer! I was nearly in tears when I drove away. I was already a faithful customer--as long as Tanner runs this shop, that's where I will go. Happy holidays, gentlemen! read more

Valvoline Instant Oil Change - Tanner and Juan working hard to get me back on the road! - Oil Change Stations Near Me - Soquel, California

Strong team play, neat, clean, and organized. The protocol is spot on, it is very evident. The manager knows his leadership and shows it with a very cared for staff. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Soquel, California

The techs here are fast, efficient and super friendly. Even at 730 AM on a Saturday, they are energetic and working hard! Easy process, full service plus some filter replacements and out the garage in 15 mins. read more