They tried to quote additional repairs, and they did not do the repairs I brought in for. The…read moreoriginal quote $765.00 . They charged me $442.00. Then they quoted $1800.00. I have done a lot og business at this store, but I will never go to any Firestone again. I want my $442.00 back. The store was in Greenwood, Indiana, store 6882

Unsafe and Dishonest -- I Left Feeling Deceived and Manipulated…read more I took my car to Firestone in Greenwood (1295 US-31 N) after two trusted shops had diagnosed an outlet hose issue -- something covered under my Firestone warranty. That's the only reason I chose to go there instead of my usual mechanic. When Firestone looked at it, they claimed the problem wasn't the outlet hose at all -- it was the inlet hose, which is conveniently not covered by warranty. That immediately raised red flags. The outlet and inlet hoses are in completely different spots -- one's up, one's down -- it's not a small detail to get wrong. I asked the technician if I could record the issue for my own reference and clarity, and I was met with a sharp, condescending attitude. I came in alone. I fit the image of the "naive woman" they thought they could get over on -- and that's exactly how I was treated: dismissed, patronized, and pressured. When I asked how soon I could get my car back, the tech snapped at me, "So you're not getting any work done?" I calmly said no -- it had already been diagnosed as an outlet hose, and if it wasn't that, I'd go back to my regular shop. His whole energy changed -- cold, defensive, and rude. There was zero professionalism. Let me be clear -- the two shops I went to prior were honest, skilled, good-hearted people. The way Firestone handled me was the total opposite. I left without agreeing to the repair. But when I got home, my coolant reservoir was completely empty. I topped it off and monitored it. Before Firestone, I had to add coolant maybe every 3-4 days. But the next morning -- after only a 10 to 15-minute drive to work -- my entire hood was engulfed in smoke. I immediately pulled over and opened the hood. I recorded a video. What I saw was alarming: coolant was violently spitting from the inlet hose, and it was clearly not even connected properly. The wet interface was leaking profusely. My coolant tank was bone dry again, and I'm just thankful my car didn't overheat on the road. At this point, I felt deceived, gaslit, manipulated -- and like my vehicle had been tampered with to make the inlet hose appear to be the issue. It went from a manageable slow leak to a dangerous, dramatic failure within hours of Firestone touching it. I didn't pay a cent -- and never will. This wasn't just poor customer service. It was unsafe, unethical, and deeply disappointing. If you're a woman, document everything. If you rely on their warranty, get a second opinion. Don't assume they'll stand behind their work -- they might find a way not to. I wouldn't recommend this location to anyone. I left feeling targeted and betrayed. Do better, Firestone.

i got a flat tire on my way home and sean, tyler and henry were a huge help! I don't know what i…read morewould've done. I was stranded with my two kids on low battery and i pulled in as soon as i felt something wrong. i just got my tire replaced at walmart and they didn't even let me know my rip was bent and i had to replace the same tire. don't cut corners and go just anywhere, quality over quantity. thanks to the 3 guys that helped me. they made me lifetime customer. cannot thank them enough

Always provides an honest price and very up front service. Can be a little slow at times but they…read moreseem to always make up for it if it's abnormally slow. I will still give them 5 out of 5

Still a great place to go and get an oil change and check. They are so sharp and friendly. They…read morepractically roll out the red carpet. Highly recommend.

US31 location is the worst. I got ignored 30mins, no acknowledgement or ETA of when I could get in…read moreNOTHING. I eventually got told "well fleet is where we get our most our business from" im like uhhh hello hi im business. I contacted corporate while sitting outside still being ignored, i managed to get the managers name i went in and gave it a piece of my mind because they had been so rude and bad at handling customers. Then every employee waved and cheered as i left angry, embarrassed, and discriminated against for being female. Is this how a business is supposed to run? Ignoring customers and then being rude to when they try to get service? Autumn needs fired and so does everyone else at this location. That behavior was un called for.

I had my brakes done here and the service was great! They also filled my tires with air free of…read morecharge when every single air pump in the area were broken and actually deflating my tires.

Fool me once...actually fool me three times…read more Last three times I have been to Best One on 62nd: 1. Key fab broken. No acknowledgment, just transfer of blame. Got down right nasty when questions were asked. 2. Drop car off for flat tire in the morning. No call on status. I had to initiate the call an hour before closing. Then when I arrive I'm told it only needed air. Next day tire pressure light on. I take it back in and after further investigation there was a nail still in the tire. 3. Catalytic converter was stolen as my car was on the lot over night. No "hey I'm sorry about that" or acknowledging that is a big deal. I was told it has happened multiple times in recent months. That didn't put me at ease either. The technician Keyshawn who works at this location has never been helpful and he comes across rude. His go to line is "we were about to call you." In the past year Ive never felt welcomed at this location by Keyshawn or felt that my car has been in good hands. I've been a loyal customer for 5 plus years; however the past year has been much different. I'm not sure what has changed but my trust has been lost in Best One.

This is my go to for oil changes, the fact that you don't have to get out of your car, and they…read morekeep it moving with getting you in and out, which I love. When I visited this time, there is a new crew headed by jay, he runs the place like a well oiled machine, but doesn't seem to be drill sergeant like which is cool, can't say enough good things about the service they offer! Check them out for your oil change needs! I'll be back, and I've even asked my parents in FL to consider going to a take five near them!

They overcharged me. I came with a digital coupon for an oil change. The worker says if I get my…read morefilter changed, he'd put in a $25 coupon. They charged me full price for the oil change and the filter. Then they said because I paid with a card, they couldn't refund me the difference. They gave me a couple paper coupons for 25% off the next oil change. Not trying to be mean but those aren't helping me now since I just got my oil changed. The actual service was fine and the staff was nice. Just this overpaying part was not good.

I dropped my Hyundai Santa Fe off on a Friday morning to diagnose an issue with my gas tank. On…read moreMonday morning I was told the problem was with the fuel evap charcoal vapor canister. They replaced the canister and my car was ready by 3:00 Monday afternoon. I can highly recommend Ty's Automotive for reliable, honest and fair work.

I was so pleased with their service when my air conditioner went out…read more I recommend this place to anyone needing good, HONEST, and friendly service.

I wanted to put this review out there for this Midas location (US31 in Greenwood). I visited 3 car…read morerepair locations. This was the first one that would take my truck in to look at the brakes. John and Joey took very good care of me. Explained everything that was needed, called to let me know about an additional repair that was needed and provided a very good estimate and ultimate price after all was finished. They also provided a ride home for me, when it was going to be a couple of hours before the work would be finished. Very happy that I found these guys and will be taking my vehicles to this location moving forward!

I didn't even get serviced. There were 2 people in line when I got there so I sat down and waited…read morepatiently and when they left the shop was completely empty. The guys were sitting at the desk and walking in and out and not a single person asked me what I needed or atleast said I would be with you in a moment. They were too busy talking about other random things and customers. Not sure if it was a race thing or a rude thing because I am a black female. Take your money elsewhere theres way better shops that would also charge you less because I have heard they overcharge. Gods rejection is my protection.

This is my continuation from my last great experience at this location. I know the importance of…read moretires for your car. They are the only part of your car that touches the ground. Sometimes I am unsure when it comes to tire warranties but the tire warranty that came with my tires did exactly what they said it would do. It took care of my road hazard repair and it also covers rotation and balancing. I don't have an appointment but Jamal took care of me and provided EXCELLENT customer service. He even kept me informed while I was waiting and checked on me a few times. Other customers were also singing his praises back and forth which made me feel comfortable immediately. THANK YOU JAMAL & thank you Tire Discounters!!

Have been a Tire Discounters customer for a dozen plus years and a number of cars. Have had great…read moreservice with only a few hiccups over the years, but that is expected. Most of my work has been done at the Michigan Road store. THEN after very recently being circle jerked around by Brandon and Jerry at the Michigan Road location, I decided to look for a second but HONEST opinion. I read some yelp reviews and decided to drive 20 miles to the TD Noblesville location. Folks, these people are game changers! Spent a great deal of time with Jamie and Bobby, who are FANTASTIC. Not only do they have an unbelievable wealth of knowledge, and the patience to break their explanations in "bite sized pieces" for someone like me, they found a great resolution. Well worth driving 20 miles to these guys instead of 5 to the other!