I had my Volvo towed here with minimal notice... they were able to fix it within a few days and…read morethey were very transparent about the issue and services needed. Yes... their hourly labor rate is expensive, but that is relatively standard for auto shops. I appreciated the compassion with which the employees treated me.

My son took his truck in for an oil change, 150.00 ( was synthetic ), and they came back with…read more1500.00 in upsells. He made an appointment and took his truck back to repair all on the list. One of the issues was a brake light and they literally broke the dash out of his truck trying to find the light problem. Worst part was that they said nothing about it, nothing. They just laid the pieces that they broke on the passenger seat. The manager picked him up with the shuttle van and took him back to get his truck and HE NEVER SAID A WORD. Part of this issue was found on a previous visit and was unable to repair at that time. We were unaware of the brake light situation because his father previously took care of this. For some reason, they called his father and they agreed to take the labor off and still charged over 200.00 for whatever they did besides break the dash. Not recommending this shop in any way. We are all adults here. Don't take advantage of a young man that is just starting to understand repair shops since his father previously took care of all of it, and is now gone. It was weird that they called him because he now has nothing to do with this. Be better and don't take advantage of customers.

First time going to JSN…read more Bought a used Jeep and took it in for an oil change. I told them that I had just bought it, so they took it out for a short drive and gave it a once over. Told me that everything looked good and that I did well with my purchase. Talked to me and gave me a quick education about some things I needed to know and when I needed to change some of the fluids (not for many miles). Never tried to upsell me, just give me advice and educate me. I will absolutely go back. Appreciated the approach they took.

Spent $1,500 on a new set of tires with these folks. A month later I have a slow leak in one tire…read moreand took it back to have them check it. They told me that they are too busy to do tire repairs and to even look at it. Told me if someone else found that there is a warranty issue I could bring it back. This is clearly not the place to buy tires!

John and the team are amazing, helped many times and are always happy to help. I have been a…read moreconsistent customer with this location for over four years

2.5 hours for an oil change. Last time I was in it was 2 hours. Should have learned my lesson the…read morefirst time. Scheduled an appointment, when I arrived there was one car and 3 technicians in the bay. Edit to response:called that number, they took my information and then put me on hold while I was on the line to contact the store. Not sure what that was supposed to accomplish.

Store Manager Jorg was extremely helpful with a lighting emergency and fixed it in seconds. Wow!…read moreSuper nice and competent.

Decided to try these guys to fix my windows. Made an appointment on Wednesday for Saturday 8:30. I…read moreshowed up, on time and I'm told there is only 1 person that can diagnose my problem and he is not there! WHY DID NOBODY CALL ME?!?! This the last time I will try an off the wall unknown business. I'll just go to Firestone like I should have in the first place.

This place did my rear drum brakes. I did the front disc brakes myself but I knew that I can't do…read moredrum brakes so I need to get it done. Mine were shot. I asked them to check the front brakes to make sure everything was proper. They did check which gave me peace of mind. Well my car brakes better now and the petal is more firm. When I got there to get my repair done, they called a taxi for me so I can get home while waiting for the repair to be done. They were very honest and the owner Jim is a very nice guy. I recommend this auto repair shop.

After getting tired of sitting in the dealers for 2 1/2 hours only to have them come out to tell me…read moreI needed more services that I suspected I really didn't need, I decided to try a local repair shop. Am I ever glad I did! Much shorter wait time, cost less and no laundry list of additional services. I recommend.

My Mechanic is amoung the best mechanics I've used to repair my car…read more They are skilled, knowledgeable, couteous, and fair. They get the job done in a timely manner.

Good work on a back breaking job and excellent communications. They can fix anything!!read more

Since moving to FL I have had some not so honest experiences so was hesitant to try another garage…read more Masella's came highly recommended! From gear shit replacement, brakes, tires, etc, they have never let me down. I also have found them to not overcharge the way other businesses have been known to do. I recommend them to anyone new to the general South Sarasota/North Charlotte Counties area. A good family business that proudly stands behind the family name that has earned respect of many in the greater Venice/Englewood/Nokomis areas.

We were vacationing in Venice and needed an oil change. I got a recommendation from an acquaintance…read moreto use Masella's. I made an appointment to have the oil changed at 1:00 on a Friday and it went really well. The service writer was very helpful and courteous. It took about 45 minutes and the cost was reasonable. No upsell, no delay, just quick service. I overhear several phone calls with customers while I was waiting that sounded very professional and honest. The waiting room was the cleanest that I have ever experienced in a small shop like this. They had water and seltzer in a mini fridge. They also had a Kurig for coffee. I recommend them to anyone needing service. Thanks for a great service experience.

My son's car was broke down on the side of the road and he mentioned JSN Auto repair and I got on…read morethe phone immediately and spoke with Chris. He was very pleasant and said he would get right on it and he did. We had a suspicion it was the alternator and it was. Pricing was about right. It was fixed in a few hours and everything seems to be working great. I would recommend giving JSN Auto a try.

It's a dangerous place to service a car. I had my oil…read morechanged there on Friday. But when I got home late at night, I noticed smoke coming from under the hood. Turns out it was all flooded with oil. They forgot to tighten the filter (or forgot to put a gasket in, not sure). About a quart of oil had escaped. My driveway is also stained with oil. They are closed for the weekend, none of the phones were answered. Monday morning I drove in asking for a check up. However, the manager (Luke?) tried to convince me that it was a leak from the engine. After an unpleasant conversation (he even wiggled my accent - sorry, my English is not perfect), the car was looked at by a mechanic. The problem was fixed in a minute - it turned out that it was their mistake after all. I asked for the oil to be changed again, as I had refilled with a quart of a different grade. The manager refused, and in a mocking manner offered a refund. I don't need a refund, but I do need the work done properly. Also, the vehicle needs to be cleaned - oil splattered all the way to the rear axle, oil burning on the manifold, oil is on the wiring harnesses. The manager said he would do a claim and that I would be contacted shortly. It's been 6 days, but no one has contacted me. I would like to note that the shop is staffed by excellent guys. However, the manager acting so unprofessionally and insolently that I will never go there again. BTW, I was surprised that such a large, nice shop is actually idle - I was there 3 times and each time there was almost no one there - the boxes were empty. But after talking to the manager, it became clear why.