First time going to JSN…read more Bought a used Jeep and took it in for an oil change. I told them that I had just bought it, so they took it out for a short drive and gave it a once over. Told me that everything looked good and that I did well with my purchase. Talked to me and gave me a quick education about some things I needed to know and when I needed to change some of the fluids (not for many miles). Never tried to upsell me, just give me advice and educate me. I will absolutely go back. Appreciated the approach they took.

Spent $1,500 on a new set of tires with these folks. A month later I have a slow leak in one tire…read moreand took it back to have them check it. They told me that they are too busy to do tire repairs and to even look at it. Told me if someone else found that there is a warranty issue I could bring it back. This is clearly not the place to buy tires!

My son's car was broke down on the side of the road and he mentioned JSN Auto repair and I got on…read morethe phone immediately and spoke with Chris. He was very pleasant and said he would get right on it and he did. We had a suspicion it was the alternator and it was. Pricing was about right. It was fixed in a few hours and everything seems to be working great. I would recommend giving JSN Auto a try.

It's a dangerous place to service a car. I had my oil…read morechanged there on Friday. But when I got home late at night, I noticed smoke coming from under the hood. Turns out it was all flooded with oil. They forgot to tighten the filter (or forgot to put a gasket in, not sure). About a quart of oil had escaped. My driveway is also stained with oil. They are closed for the weekend, none of the phones were answered. Monday morning I drove in asking for a check up. However, the manager (Luke?) tried to convince me that it was a leak from the engine. After an unpleasant conversation (he even wiggled my accent - sorry, my English is not perfect), the car was looked at by a mechanic. The problem was fixed in a minute - it turned out that it was their mistake after all. I asked for the oil to be changed again, as I had refilled with a quart of a different grade. The manager refused, and in a mocking manner offered a refund. I don't need a refund, but I do need the work done properly. Also, the vehicle needs to be cleaned - oil splattered all the way to the rear axle, oil burning on the manifold, oil is on the wiring harnesses. The manager said he would do a claim and that I would be contacted shortly. It's been 6 days, but no one has contacted me. I would like to note that the shop is staffed by excellent guys. However, the manager acting so unprofessionally and insolently that I will never go there again. BTW, I was surprised that such a large, nice shop is actually idle - I was there 3 times and each time there was almost no one there - the boxes were empty. But after talking to the manager, it became clear why.

I had my Volvo towed here with minimal notice... they were able to fix it within a few days and…read morethey were very transparent about the issue and services needed. Yes... their hourly labor rate is expensive, but that is relatively standard for auto shops. I appreciated the compassion with which the employees treated me.

My son took his truck in for an oil change, 150.00 ( was synthetic ), and they came back with…read more1500.00 in upsells. He made an appointment and took his truck back to repair all on the list. One of the issues was a brake light and they literally broke the dash out of his truck trying to find the light problem. Worst part was that they said nothing about it, nothing. They just laid the pieces that they broke on the passenger seat. The manager picked him up with the shuttle van and took him back to get his truck and HE NEVER SAID A WORD. Part of this issue was found on a previous visit and was unable to repair at that time. We were unaware of the brake light situation because his father previously took care of this. For some reason, they called his father and they agreed to take the labor off and still charged over 200.00 for whatever they did besides break the dash. Not recommending this shop in any way. We are all adults here. Don't take advantage of a young man that is just starting to understand repair shops since his father previously took care of all of it, and is now gone. It was weird that they called him because he now has nothing to do with this. Be better and don't take advantage of customers.

My Mechanic is amoung the best mechanics I've used to repair my car…read more They are skilled, knowledgeable, couteous, and fair. They get the job done in a timely manner.

Good work on a back breaking job and excellent communications. They can fix anything!!read more

Another home run from Jay & Deans Auto Repair. I brought the Subaru in for what I thought was a…read moreleaky exhaust. They tightened up a single bolt on a catalytic converter and set me on my way free of charge.

Friendly, informative , and prompt service! Fair pricing & quality work!! I would definitely…read morerecommend as I keep coming back for all my needs and get continued good treatment myself from large problems to small!

Assess AC for leaks, and also engine cooling system for leaks. Possible repairs following…read morediagnoses. I suspect the assessent, altho expensive, was probably thorough and accurate. I balked at some add-on work this shop insisted be done against my preferences, so their work would be warrantied. They of course have the right to insist as they please. And then there was the price of said repairs. Take no prisoners. If your resources are unlimited, this could be the shop for you. I am having the work done elsewhere for way less by another well-regarded auto repair facility.

What they say is what they do. Dependable. Great prices. pick up and delivery. love emread more

Since moving to FL I have had some not so honest experiences so was hesitant to try another garage…read more Masella's came highly recommended! From gear shit replacement, brakes, tires, etc, they have never let me down. I also have found them to not overcharge the way other businesses have been known to do. I recommend them to anyone new to the general South Sarasota/North Charlotte Counties area. A good family business that proudly stands behind the family name that has earned respect of many in the greater Venice/Englewood/Nokomis areas.

We were vacationing in Venice and needed an oil change. I got a recommendation from an acquaintance…read moreto use Masella's. I made an appointment to have the oil changed at 1:00 on a Friday and it went really well. The service writer was very helpful and courteous. It took about 45 minutes and the cost was reasonable. No upsell, no delay, just quick service. I overhear several phone calls with customers while I was waiting that sounded very professional and honest. The waiting room was the cleanest that I have ever experienced in a small shop like this. They had water and seltzer in a mini fridge. They also had a Kurig for coffee. I recommend them to anyone needing service. Thanks for a great service experience.

I wheeled into the NAPA auto parts store to purchase a running light bulb for a Nissan Altima. I…read morediscovered the vehicle had to go on a lift to replace this bulb and learned the adjacent service garage (Dacey's Place) could fix the problem. After speaking with the owner, he squeezed me in, had me back on the road and was very fair with his fee. I highly recommend Dacey's Place as they are prompt, fair, and seem honest. They also have a parts store next to them which can be very convenient. Thank you again......

Honest mechanic and an overall great guy. Highly recommended to anyone needing service.read more