they were extremely helpful with the purchase of a used vehicle. as soon as paperwork was signed they completely ignored me. their attitude towards me changed. before even driving off of the lot the onstar module stopped working. the myCadillac app wouldn't connect and the car said it couldn't communicate with onstar. I told this to my sales guy 3 times before leaving the lot and he just said "okay." didn't take me down to service or anything. okay well as soon as o I got on the road the plastic trim near the steering wheel popped out and it scrapes when turning. super annoying. then the 2nd time I hit the trunk release button it broke. when I returned to the service department two days later they were happy to help and the sales department agreed to pay for the repairs (as they should) but now my sales guy is not even acknowledging me nor is anyone really giving giving me any respect. it's like they're annoyed that I'm holding them accountable. total failure of vandevere to hope to have any customer retention. its only been my dream car for 5 years now, and I've always heard that Cadillac treats their customers well. As far as vandevere goes, that's completely false. read more

I am writing this review to inform future customers who may be considering this dealership for a vehicle trade-in. I received a trade-in offer through CarGurus that I was satisfied with. When the dealership contacted me, I made it explicitly clear that I would only proceed if the trade-in value matched the original offer. I was assured multiple times via text that the number was fair and could be honored, pending inspection of the vehicle. That condition was completely reasonable. I arrived at the dealership fully prepared to complete the transaction at the agreed-upon value. The vehicle was accurately represented in my trade description and passed inspection as described. Despite this, the dealership significantly lowered the offer once I was on-site. I was told that online estimators sometimes struggle to reflect true market value, and I was shown Kelley Blue Book figures as justification. If the dealership had concerns about honoring the initial offer, that should have been communicated before I made the trip -- not after I arrived expecting the agreed-upon number. This experience reflects a classic bait-and-switch tactic. Transparency and integrity are fundamental in business, especially when customers make decisions based on written confirmations. Had the dealership been upfront from the beginning, this situation could have been avoided. I encourage future customers to get firm, written confirmation of all numbers and to approach trade-in negotiations here with caution. This type of practice is disappointing and unacceptable in today's marketplace. read more

I wouldn't recommend this dealership to anyone! In April I had found the exact car I had been looking for. A used 2025 XT4 with low miles and certain specs. When I arrived I was told the vehicle was down the street at the body shop because the antenna had come loose and was being reattached. After the vehicle arrived at the dealership I inspected it thoroughly. There was no visible damage to the antenna that I could see. After purchasing the car and having it in my possession for about 2 weeks, I noticed missing paint at the end of the antenna. I took pictures to zoom in and see how much damage there was. The entire antenna had scratches and missing paint all over it. There were also scratches on the top of the vehicle around the antenna going towards the back of the roof. My guess is that they had covered the scratches with paint, but didn't prep it properly, so when I had ran it through a (brushless) car wash it took the paint off. I also noticed that they had SUPER GLUED the antenna back onto the car. There was dried glue oozing out around the antenna. That glue is now turning white. (Pictures are from 5/7) I contacted the dealership and sent them the requested pictures. I was told by Neil (manager) that he would come up with a resolution and call me back. I waited, no return call for at least 2 weeks. I called again. He was "unavailable". I asked for a return call. No call back. I called back a few more times and left voicemails for him to return my call. It has been 2 months since I originally contacted them about the damage and still haven't heard from him. Come to find out, according to the CARFAX report they were the original owners of the vehicle. Likely a demo. They know exactly what happened to the antenna and roof. They did an atrocious job of "fixing" it/covering it up and also didn't report the damage. The vehicle was sold to me in "excellent" condition according to the Kelly blue book value they gave me. They knew about the damage, they tried to cover it up. It's shady business practice. I have contacted Cadillac directly, so we'll see if that gets me anywhere. read more

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Had my Cadillac in several times for the tire sensors. They couldn't repair it. Then they lost my tire key for the lug nuts. They ordered me a new one with new bolts. Suddenly they claim they found mine. The one they gave me wasn't mine because I had painted the interior of mine with nail polish. The tire sensor problem was finally repaired by Costco. They had no problem. The sensor Van Devere put in was the wrong frequency. They then said it was the module. Then when they brought my vehicle out from the shop the hit the curb and broke the bead on the tire. The manager never called us on it. So we had to get a new tire at where else, Costco. read more

Bought a Jeep February 14th. I had concerns after I had my mechanic look at it. I contacted my salesman and the sales manager ten times. Never got any resolution or even a call back. I think I got two "let me check and get back to you" conversations. Go somewhere else. I took my Jeep to Spitzer and they looked at it for free and showed me everything they noticed. EXCELLENT service there. read more

Almost immediately regretted buying my Jeep from them. I took it to my mechanic two days after purchase and he found a leak and improperly worn tire treads. I contacted my salesman (Corey) and was told that the leak would be taken care of, but probably not the tires. Since they are mud tires with deep tread that I could not visually tell they were worn unevenly I agreed with that. I asked to see if there was an alignment problem that may be causing that as long as they were fixing the leak. I have tried contacting them ten times in the week and a half since and have never had a return call, text or email. That was my experience so far. Good luck. read more

5 star experience buying a GMC Truck. Each person I spoke to or worked with on getting the purchase handled was committed, helpful and flexible. Best car dealer experience yet. They all put the customer first. read more