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    Van Life KC

    5.0 (4 reviews)
    Open Open 24 hours

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    6 years ago

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    Unlimited RV

    Unlimited RV

    3.2
    (22 reviews)

    Do not go here for repairs. Took our fifth wheel for warranty repairs, and first they took…read moreforever, but more importantly they caused damage to our fifth wheel. There was zero remorse and we were treated as if it was our fault. The service manager was very rude to me. Stated they give priority to their purchasing customers. Okay, but you damaged my brand new fifth wheel. If you want SLOW and horrible craftsmanship, and to be treated poorly, then this is the place to go.

    The staff is very friendly and said they pulled my RV in the bay during the rain hence the 2-star…read morereview, but I feel I am being generous with that. I was scheduled for a Sealtech test and it took 2 1/2 weeks to complete from drop off to pick up. I was promised it would be tested and then got another call about testing soon and then a third call about testing soon. She sat for an entire week while the techs were at training and it was not relayed to the service office staff who schedules appointments. Then another four days before the test was completed and then nearly another week for repairs to be completed. Nate actually said to me "If I am being honest..." I said I hope you are always being honest with me. I was promised the rate of $99 per hour for labor and was charged $199 per hour which I did not notice until I got home and had a chance to look over the bill. My fault for not looking upon pick up, but I was in a hurry and I trust people in business to do better. Lesson learned. Also, I asked for a marker light to be repaired and that was not completed. Was offered a free drawer latch repair as Nate had "One of those sitting in his office desk" and that was not completed. I was told I needed a new back window as it was the probable cause of the leaking in the back wall, and no photos were sent from the Sealtech test to verify the accuracy. I was told pictures of everything would be sent. I had to call them back two days after being told about the window replacement to ask for the estimate of the window to be sent over along with the pictures from the test. Overall, I am not satisfied at all with my experience. I feel I was not an important customer and my needs were not met. Poor business is being done here! Unfortunately, I will not return to Unlimited RV for any servicing or future financing. They lost quite a bit of business as I would have brought my RV back to them for the next decade (9 years left on the loan) and beyond as they are located right in between my home and the storage lot for the RV.

    Croft Rental Center

    Croft Rental Center

    1.0
    (1 review)

    Very disappointed in their customer service. I have been using Gerken (used to be Croft) for many…read moreyears and my dad used them for many years. But today I got taken to the cleaners. They literally stole $486 from me. Here is what happened. I rented a trencher for $195 a day on Friday afternoon at 4:00pm with the plan to get it returned the next day by 4:00 since that is what time they close on Saturday. Unfortunately I could not get it cleaned, filled with gas and back to them by 4pm. I was about an hour too late. So I took off work on Monday morning to return it first thing at 8am Monday. When I got there I was told I would be charged for 2 extra days???? Well someone cant add because it was actually only 1 day and 16 hours. But here is what will keep me from using or even recommending Gerken ever again. If I returned this on Saturday at closing, they would not be renting it again until Monday morning any ways. Plus the hour meter shows I only used it for 1.8 hours. So a good company with good customer service will take all things into consideration and only charge maybe 4 hours extra or 1 extra day. Which I would have been fine with. But I can see that Gerken is not concerned with pleasing customers. they are concerned about making money. Thats why not just this Gerken but any Gerken will not be seeing any more business from me or anyone I know. Enjoy the extra $486

    From the owner: Croft Rental offers a wide variety of rental equipment services and also does equipment repair. We…read morerent construction equipment, bobcats, trenchers, air compressors and towable lifts. We are also an authorized Stihl dealer. We also provide a full line of trailer sales and are a leading service provider for trailer repairs in the area. Call us!

    Van Life KC - rvrental - Updated August 2026

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