Depending on who you get to help they can be real rude and no patance for the novice.read more

We've had three great sales experiences here and several contacts with the service department for…read moreminor warranty repairs. All interactions have been excellent!

Blade RV service installed 2 Lithium batteries for our coach. They then added a DC to DC Charger…read more First trip out the DC to DC charger quit working. Took it back in and they"fixed it". Fast forward 11 months (7 of those months we did not use it) we found our Engine battery dead. The Motorhome had been plugged in the whole time and should have been getting a trickle charge. We purchased and installed new Engine battery and took off on our trip. 4 days in, we lost all power to our coach. Found the DC to DC charger was not talking to our engine battery. so needless to say we could not even bring in our slide. My husband crawled under the motor home and found our 80 amp Fuse, that Blade installed, was totally fried. We are lucky it melted and did not catch fire. Came home and called Blade RV service and Curtis informed me it was not under warranty after 90 days, but bring it in and they would trouble shoot and repair. No way would I let them touch it again. Took it to another shop who found that Blade RV service had hot glued and electrical taped our wires. They had to remove and rewire correctly. I have all parts that were removed and called Curtis ( Blades Service Manger in RV) and let him know what was found. All he kept saying is to bring it back in and they would look at it. He would take no responsibility. I will NEVER let them touch my Jayco RV again and I would highly recommend anyone else to take there RV elsewhere.

I won't bore you with a drawn-out story. Suffice to say our camper stove didn't work and thus I…read morelearned we had a broken propane valve. The other propane companies that I was referred to (left unnamed) either didn't have the personnel available to fix the problem, didn't have the part, and/or there was a lack of competency that I didn't feel comfortable with. But when I called Vanderyacht Propane the fellow I spoke with at their main Lynden location knew exactly what I was talking about. I made the drive and he replaced the broken valve (which wasn't exactly easy to access) inside of 15 minutes. Not only that, but he filled my propane tank and tested the stove before I left to make sure that everything worked 100% for our travels. Totally worth the drive and worth every cent I paid for the job (which was going rate and very affordable). If I have any problems ever again with RV propane or any other propane need, I'm going to save myself time and frustration and go to Vanderyacht Propane. They have our locations: Lynden, Burlington, San Juan Island, Orcas Island. PS: Their office is very nice and they have a stupid fast propane-powered zero steer mower that's to die for.

I rarely write reviews, however :when I am the beneficiary of EXCELLENT customer service…read more ( in a culture where " nominal" customer service is on the verge of extinction ) I feel it is my civic duty to blow the horn of true satisfaction for all the other average "Joes " out there who pay bills on time and patiently endure sub standard service and alert them to a local company who excels in ALL aspects of their business. Great Job VYP!!!

The staff has always done there dest to help me. I like…read morethat they allow my dogs to come in. The staff always like seeing my dogs. And the customers are usually really good about it too I will admit I don't know I asked the staff were a technical questions. But when I do they usually do their best to help me out.

I was out of town and placed an order online. For convenience I opted to have the order shipped to…read moremy home. I had an estimated delivery time of two days for the full order minus one extension cord that would be delayed. After paying an ungodly amount for shipping I waited. After two days part of my order showed up. I texted the help line to find out where the rest was. As with all farmed out support lines they were no help at all. I waited until the next day to call the store directly only to them find out that they said *I* was supposed to call them to have lumber delivered and on top of that there's no estimated time for the delivery I have to make myself available the whole day. NO WHERE and at no time was I told to call the store directly during my online purchase. I'm still waiting on my lumber, hopefully, it'll be here tomorrow. I will *never* order from here again.