They are BIG at pushing a forever warranty that is useless once a purchase made things look good on paper but try and use it good luck the warranty company will blame Vandivier and then they will claim you didn't call to report you had it serviced we explained me did they basically said prove it. Doesn't matter if the car has been serviced, they want you to pull up phone records proving you made a phone call. read more

I purchased a used car from VanDevere in February. It was not a good experience. You should not buy from them. My wife and I purchased a used electric car in early February and traded in our existing car. Prior to purchasing the used car, we took it to a mechanic who identified several minor issues, but nothing major so we proceeded with the purchase. After we signed the paperwork, we were informed that the battery needed to be charged so VanDevere took the car to a fast charger. Once the car was charged, we took possession and left the lot. Immediately upon leaving the lot, a warning light appeared on the dash. Once we arrived home, we discovered that there was a huge gouge in one of the car's tires, a gouge that had not been there when we took the car to the mechanic. We subsequently replaced the tire. I believe the VanDevere employee who took the car to the charger struck something and damaged the tire but did not inform us. Separately, when we traded in our old car, VanDevere did not give us both license plates. They gave us only the front license plate and kept the rear plate (containing the vehicle registration sticker). Two months later, we received a bill from the Ohio Turnpike. Someone had driven our old car which still had our old license plate on it through an ez pass lane. We have been fighting this toll but this never would have happened if VanDevere did not keep our license plate and instead had returned it to us as they are required to do. Based on this sequence of events, I recommend everyone avoid VanDevere. They are not trustworthy. read more

By the time I arrived to VanDevere Auto Outlet, I had been without a car for two weeks due to engine and mechanical issues that made it not drive-able nor worth expensive repairs. As a previous customer, I had hoped for special help getting financed as I was not prepared to buy a car at this time. With flying colors, Branden Bree quickly started in looking for something that fit my situation. In no time flat, and with respect and kindness, he found a car that would work for me. And financing went like clock-work. That's when I knew that once I got my finances and credit back on track I would return, asking Branden to get me refinanced and maybe something newer. However, the 2018 Mitsubishi Outlander I chose is zippy and fun. I'm very pleased that I'm squared away with a great car and peace of mind. read more

Do NOT consider reaching out to this dealership from out of state. I had inquired about a vehicle and was willing to find a transportation company on my own to transport the vehicle back to Colorado. I had spoken with a very nice sales associate but was transferred to the sales manager to discuss price. The sales manager instantly scorned me for reaching out to their company as an out-of-state buyer and refused to budge by even $500 to account for the transportation costs I would need to pay and also for the fact that I would not need their lifetime warranty. I have NEVER encountered such a rude sales manager. Go elsewhere. read more

this place is awesome Nicks areally good dude.I had a old 07 Pontiac Grand Prix that was dying on my, I loved that car tho I'd have kept it if I had the time and money to repair it, but I digress Im 22 working at Tmobile. I have one credit card to my name, no other credit history, and no downpayment. I needed a reliable car at a certain price point because I work at tmobile(not a lot of spending money there lol) Nick worked with me in every way shape and form got me into a sweet little 2018 Hyundai Elantra clean title and cheaper than I expected so I was able to get the bumper to bumper. read more

This is my third time buying from Vandevere. The really work with you and get the best options for you. Brandon is one of the best salesman and the Brian does his best to get you the best month payment for your needs! I highly recommend them!!! read more

Went to dealer with a friend as he's interested in an SUV they had advertised online. Although the salesman Breeze was pleasant to work with, things went bad the moment my friend had to deal with John the finance guy. First off, that evening before they asked for $100 to hold it till next day as it was coming out of the detail shop and at another location . So my friend could test drive it in the morning. We were assured the $100 was going into an envelope and we'd get it back in cash. Sounded fine so $100 was handed over. The next day my friend went on his own as I had a conflict schedule. We thought certain details of loan application were already set, as he'd done the paperwork. We were told the night before his interest rate would be 22.9% due to a low credit rating stemming from medical bills, etc. He specifically stated how much maximum his monthly payments could be. All seemed good to go the night. That next morning my friend meets with salesman and they go see the car. Breeze is super nice and even goes through McDs drive through for breakfast burritos his treat. My friend wants to purchase the car. However, he has to wait over an hour for financing guy John. When they finally convene interest rate is quoted at the predatory rate of 26.9% for an auto zone and only 2 years loan. These factors sudde bring monthly payments out of his comfort and financial means. My friend left frustrated and disappointed. He didn't get the $100 back. So we went there later in the afternoon to get it. I went inside to ask for $100 back. Immediately I'm surrounded wi5h people trying to convince me he ought to take the loan. I'm getting various numbers on monthly payments thrown at me all at once, like they don't even know what the quoted him. I'm told by John that they can finance him as high as 26.9% according to ohio state law and that is what he was offered. He states this after I said the interest rate was outrageous and a 2 year loan, stating if he was given a 4 or 5 year loan his payments would be affordable and he would have gotten the car. Anyway it didn't matter as he was done and over the whole thing. I was just waiting for the $100 back and ask if they've retrieve it yet. I'm told they deposited it in the bank. I retort that they're supposed to return it in cash as promised by Breeze. They tell me they can send a check in the mail or I can come back again for it. I'm lok just hive us the cash back or go print out a check so I don't have to drive across town. I don't want a check that3 won't be issued until the bookkeeper reconciles the bills in the near future that'll take weeks or a couple of months. John gets very angry with me and insist that is works. I'm like just have the bookkeeper issue a check now or give me cash back as they have petty cash on hand. I'm irritated too as this is nonsense. John stated that I'd he'd accepted the loan, referring to my friend, the $100 would have been returned. This angers me as its was not a stipulation made the evening before by Breeze the salesman, and I tell him this, implying that seems like my friend is getting ripped off. John lowers his voice now and sugg we go back privately and discuss it. I refuse stating there's nothing to discuss just ret the $100, as promised by the salesman. Finally, I tell him we'd better receive it in the mail and turn away to start towards the doir. John rose to his seat and began to follow and catch up to me. Irritated I told him there's no reason to follow me to the door. His reply is that he is escorting me out, under some false pretense that it was necessary or I was not safe. I state I don't need an escorting as I continue to the door. JOhn furthers his inappropriate and rudeness by stating that someone in the conversation needs to be rational that's him. By this time I'm final at the door and quickly exit through it. As I'm several feet away heading to the car, John yells out to me, "we'll see if you get any of thst money now"! After entering the car, I pull out the salesmanship business card and call to inform him I didn't get our money of the deposit back. He offered to give me cash tomorrow and I can come pick it up. At this point I don't want to step foot back inside thst business after the intimidation tactics bof John. He's a tall guy, im a 5 foot 6 inch woman. His behavior was intimidation, very disrespectful, and, unprofessional. I don't intend to have to deal with or encounter John again. Instead I asked Breeze to make sure the check I sent to us. Just a horrible and nerve wracking experience. On the subject of loans. I am aware that financial debt aw able to take a few points onto a loan. It packing the sale on both front and back end of the deal. Make profit on the sale. The profit on the loan. read more

STOP!!! DO NOT SHOP HERE!!! TERRIBLE COMPANY TO ATTEMPT TO DO BUSINESS WITH! Saw a truck on-line that I was very interested in. Called to set up an appointment to look at it, was called back in under 5 minutes saying it had just sold. (Ok, that happens.) Was called the very next day by a different individual stating that they saw I was interested in that truck but it had sold, was there anything else that they could offer to show me. ( That's 2 people with my phone number, remember this) I continued my search, later in the week this same truck popped up in my search, so I used the chat option to find out about the truck. I was told that they believed that it was available, but someone would email or call me. The next day, no contact, I used the chat option again. I was told that the truck was definitely available and would I like to book an appointment to see the truck, so I did. The following day I called to confirm the appointment and was told that the truck was at the Chevy dealership, I was ,however, driving by the Outlet on Arlington, where the truck was originally located and the truck was indeed still there. I spoke with a salesperson and manager. I told them about how I had been trying to see the truck. I was working, so I couldn't take the time to do anything then, so we confirmed my appointment for that evening. I was running late, but that wouldn't have mattered as someone had already test driven the truck and was filing out paperwork to purchase. I had even asked about being sure the truck would be there for the appointment and was told it would be there. If the original salesperson and the woman that called the next day were actually concerned as they made it out to be, why wasn't I called when the truck became available? Don't believe, trust, or support these people!!! They will not honor their agreements or appointments. read more

JB was AWESOME fantastic 5 stars across the board, Son was looking to purchase a used vehicle for work and we seen one online at vandevere outlet we took a drive out to Akron the car he was interested in had been sold already. So JB showed my Son and myself several other excellent option,s with in his price range, without trying to UP sell him into something he knows my son could not afford they go through the whole process of asking you what you can afford without starving yourself or your family. He was very honest though the whole process we drove off the lot with a low but reasonable down payment, and the slogan they hav rings true Buy Smart leave Happy and we did my Son has his very own new to him car 2017 Hyundai accent I would recommend highly that everyone buy there vehicle's from The Vandevere outlet dealership. They Rock !!!! read more

VanDevere Bunch Auto Outlet - Vandevere Auto Group Awesome folks. - Car Dealers Near Me - Akron, Ohio

It was that time to purchase a new vehicle and because I had a good experience with VanDevere in the past that's where I felt comfortable shopping for a car it's always hard to pick just one when there's so many options. I had another wonderful experience, my salesman Brandon was very professional, he was very knowledgeable about the inventory and I wasn't at the dealership for very long. VanDevere is a well known respected and reputable dealership and I would recommend them to everyone. Brandon F, I love my 2020 Mazda. Thank you read more

Horrible experience with this company. I spotted a 2011 GMC Sierra 1500 on their website. Sent an inquiry about it on mMonday and got a phone call later that day around 5:00pm From Ben. He said the truck was still available and asked what time I could come in and drive it? I explained that I wouldn't be able to make it in that night but I could come in the next day to which he said he looked forward to it. The next morning, Tuesday he sent an email saying " it was a pleasure speaking with you today! We look forward to seeing you on Tuesday, February 22, 2022 at 3:00 PM:" about 50 minutes later he sent text message to my phone "Hello Russell! We look forward to seeing you on Tuesday, February 22, 2022 at 3:00 PM: VanDevere Auto Outlet 3155 South Arlington Road Akron, Ohio 44312" to which I replied " That might be doable for me but I don't recall discussing a time for today. I do have ever recall saying that I might be able to come down today to look at that truck. Thank you" *grammar. So I arrived at their store at 3:00pm that Tuesday and was greeted by a young man outside the door. I told him I was there to look at a 2011 GMC Sierra that I spoke to Ben. He said to come inside and he would get me checked in and have a manager come and see me. That's when I knew something was amiss. The manager asked me if I was there about the 2011 GMC Sierra? I said yes to which he replied he apologize but the truck had sold! To which I replied it would've been nice to have gotten an email from Ben so I didn't have to leave work to come and see a truck that I was scheduled to see at 3 PM that day. I mean after all he called me on the phone the day before, and then sent me an email the very next morning along with a text message not even an hour later saying that he look forward to seeing me at 3 PM that Tuesday. I ventured to wonder if that truck was ever there and it was just a ploy to get somebody in the door because of course they asked me if they could sell me something else. Never Again!! read more

Check out my Facebook post on this dealership, worked a deal for days on a car. Sold out form under me costing me valuable time and my banks time. Manager John E, per him the biggest manager there, owner and only decision maker, refused to make it right. Car was still on the lot and he refused to sell it to me the first person in line. Preaches integrity and all there core values, guarantee customer satisfaction, John could have been a hero and instead choose to be a disappointment. The right thing would to be to sell the car to the first person and tell the other person they made a mistake. As of today, call them, they are so disorganized they will tell you the car is still available. Per John its not. Who knows. read more

This our second experience with VanDevere and I will never go anywhere else. I bought a car and I wasn't a big fan of it for personal reasons. Just to be clear, there was nothing wrong with the car. I came back to trade in and get a different make and model. Dustin was so helpful. He didn't express any kind of attitude or annoyance at me coming back. Got us a better car than we even requested. Greg the 'miracle worker' got us approved and ready to sign. They have always been nothing but friendly even people we only exchange pleasantries with. I love coming here and they give the true meaning of customer service. read more

My car broke down in North Carolina two days after they serviced it and told me it was good to go. It's a 2018 and had about 20,000 miles on it so there's no reason that it should've happened other than fault of Vandevere. The dealership in NC took five weeks to fix it. Vandevere (Jerry) gave me a rental car and forgot I had it and then when I was trying to figure out how to get my car back to me, they decided all of a sudden that they wanted it back the two days later. I've been racking up expenses already and now had to pay for a $400 flight this weekend to get my car back so I can get to work on Monday since I'll no longer have the rental. Being that they insisted on having the car back on Friday and threatened to report it as missing if it wasn't (Jerry - service guy & Bruce - boss of service guy) and us flying down, we had to return it Thursday night after work. Since the service department closes at 6 they (Jeff Douglas - sales manager) tried to refuse taking back the rental. I told him he could either take the key or I was gonna leave it with the key in it because I'd be in NC getting my car. As soon as I pulled out my camera to show me handing the key over to him he completely flipped and leaving it with him was totally fine. Just to be safe since they obviously aren't concerned with keeping anyones business I called bruce and sent him the video to let him know that his car (that he forgot existed for 5 weeks) was returned. As soon as I get my car back to Ohio I'll be selling it so I don't have to work with them any longer and buying myself a new car from somewhere else. If it was possible to give 0 stars I would. read more

Dishonest "family owned" company that does not disclose the safety and actual condition of their vehicles. Not even a year has passed and we are stuck with a unsafe and undriveable Chevy Tahoe and the worst part is the customer service. After working with Bo, Chris Bender and Jerry VanDevere, no one is even sorry or willing to help us. Please be safe and do not purchase a car from VanDevere. They are money hungry and take advantage of trusting car buyers. read more

I went to Vandevere Outlet uncertain of the vehicle I wanted to purchase and my salesman Mitch Dimauro took really good care of me. He showed me probably 10 different cars, based on what features I wanted, and then we test drove 4-5 of them! He was very knowledgable about each car and did a great job in helping me compare my favorites to narrow the feild. Once I sat in the Buick Regal, that was it- I knew it was for me! It had all the bells and whistles my Audi had and I was amazed that it was a Buick! I chose an American made car and I am absolutely thrilled with my choice. Vandevere and Mitch took such great care of me! Very easy and painless process! I would highly reccommend Vandevere Outlet and Mitch Dimauro!! read more

Mitch was great through the process of buying a second car. The process was easy. Mitch handled all of my concerns and worked out resolutions. Management was a bit slow to respond though. The service department could be a bit more organized. read more

After arranging purchase of a car from VanDevere by lining up financing and putting a deposit down I was called and told they were selling the car to someone who had it out on a test drive. I am truly amazed at the terrible customer service. Steer clear. read more

We found VanDevere Auto Outlet from searching for our car of interest online and based off the website, it looked like it was worth the almost 2 hour drive from Pittsburgh. Boy, were we right about that! Prior to driving out, I called and spoke to Cory who helped me place a hold on our potential new car so our drive wouldn't be for nothing. As soon as we pulled into the parking lot, Cory was outside to greet us with the new car already pulled up front and gassed up! He was knowledgeable and answered all of our questions during our test drive with FANTASTIC customer service! When it came down to making the purchase, he worked with us and did not pressure us into anything. Even though the paperwork took a little longer and ended up keeping us past closing time, Cory stayed until we were done to see us off! Start to finish, our experience was amazing! Once we were done with the paperwork, our new car was out front, freshly washed, ready for our drive home. I would and will recommend VanDevere, especially Cory, 12 times out of 10. Even if you're from Pittsburgh, this dealership is worth the drive!!! Thanks again Cory! read more

This is the worst dealership to deal with. When we went in to sign financing papers I asked several times if this deal was finalized and I always got the same response yes we are not a dealership that doesn't do rolling financing and we have verified everything. Well today a week and half later we got a call saying they couldn't finance it and we had til 3pm to bring it back. Also there life time warranty is a joke, you can't even change your own oil or it voids the warranty. Stay from away. I will spend 2,000 more and buy our new car from dealership in Columbus. read more

Vandevere auto outlet IS DIFFERENT. My wife and I have always cringed when it was time to start car shopping. Vandevere has changed that. it was a very simple process, they are non commission (which I believe helps them focus on the customer not the sale) and was able to get us a great deal on a used sonata and gave us more for our trade in than the other two dealers we had shopped. Def sending my friends there. These guys are changing the experience read more

we would highly recommend this outlet. we bought a car and took it home.the next day we decided we made a poor decision and changed our minds. so you have 5 days to return it and boy we were happy we had that option. we took it back and exchanged it for an suv that we truly love!! our sales person mike s was very helpful to us. the sales manager brian was super.he was so kind and patient with our decision and made it a very pleasant experience. very happy customers!! bob and marcinda read more

I went from VA to OH to buy a truck that looked great online. My biggest concern was rust and Mitch assured me that they put a coating on the frame during production to keep the rust at bay. When I got home the black all scraped off - revealing a rusted frame. My second concern was that the truck had not been used for towing. Mitch again assured me that it never had a ball in the bed or trailer hitch. After taking out the bed liner, there was indeed a ball there. At the dealership Mitch said we had no worries because they had a 5 day return policy no questions asked. When I tried to return the truck the next day the manager told me I could only EXCHANGE for something on the lot, no returns. The word "exchange" was never mentioned when I was purchasing. There was a rattle in the dash of the truck and I have to say that Mitch DID get that fixed for me at no charge. But overall, I felt blatantly lied to. read more

Bought my car from here in November 2013. The SUV was listed to have navigation and Sirius XM radio, I was also told by the salesman, James after I asked to make sure, that it had these things. They were 2 things I was definitely looking for in a vehicle. Turns out after I bought it and drove it home the vehicle had neither navigation or Sirius XM. Also, when trading in my car they tried to offer me $1500 for my trade in when Kelley Blue Book listed it as being worth $7000 for trade in. I think we ended up settling for around $5000 and when I got on Autotrader a couple weeks later they had it listed for close to $11000. What a ripoff! Trying to get my car for $1500 when it is worth $11000! And the worst part of all was this week when I went to the BMV and was told that 2 years later my plates had never been transferred to my new vehicle so I had been driving around with plates that were still registered to my old car because VanDevere never transferred them like they said they would! After 5 phone calls to different VanDevere locations they finally were able to tell me that yes they screwed up and found the paperwork that was supposed to be sent in to transfer my plates and it had never been done. So they faxed it in for me, I went back to the BMV and they STILL hadnt received it. 3 phone calls later I finally got someone to fax it in correctly. What a nightmare, I will never ever ever buy from VanDevere or recommend them!! read more

PLEASE READ BEFORE YOU DRIVE OUT TO THIS DEALERSHIP! This is BEFORE we even got to the buying of the car! I had been talking to the "Internet" guy Trent for a couple of days about a specific vehicle. He text me and I told him I wanted to see it today. He said "okay let me just check with my manager to make sure it is still available." I heard a number of people talking in the background as he tried to ask his manager if it was still there and available. "It is here and available" was Trent's response according to his managers. I told him I would be out within the hour. I traveled 35 minutes to get there, went to the receptionist as Trent asked me to do, and told her I had spoken to Trent and asked to see a manager. At that time there were 5 or 6 Vandevere Managers/Sales people just standing around at the business desk talking....A young girl introduces herself (not as a manager) asks me which car I wanted and told me she had to go across the street to get it at the other lot. So I waited for 20 minutes, watched her come back across the street, enter the building and proceed to talk to a number of people in the the group standing by the business desk, and never came over to talk to me. Suddenly, a man approached me and introduced himself as "The Customer Care Person" and says..."Oh we already have a pending deal on that vehicle, the computer just didn't update in time!" (Really cause that registers instantly if you put the information in correctly) I told him that I listened to Trent as he asked the Manager if it was available and the manager told him "yes". Wasted time and Gas to get there only to be lied to from the start because they thought if they got me in there that I would believe their line of Bull and then they could sell me something else! "BAIT AND SWITCH!" STAY AWAY FROM THESE PEOPLE THEY ARE UNPROFESSIONAL AND DISHONEST! I WOULD NOT EVEN GO TO SEE A CAR AT THIS DEALERSHIP! read more