Reggie C., Sales Specialist, made a positive difference in my experience at Vanguard VW. He was friendly, considerate, and courteous, which made the process more comfortable. After my car was totaled, I was looking for something specific, and Vanguard had what I needed. Reggie took the time to understand my needs and walked me through everything, especially as I was preparing to purchase my first EV. He helped me feel more confident in my decision and provided useful information so I could better enjoy the EV experience. I truly appreciate his patience, support, and effort throughout the process. read more

Vanguard Volkswagen - Thanks Reggie! - Car Dealers Near Me - Austin, Texas

I would strongly advise anyone to stay away from this dealership. Our experience was extremely frustrating and misleading from the start. We were contacted and told that a specific vehicle was ready, available, and certified. Based on that information, we made the trip to the dealership--only to find out the car was not certified and, in fact, could not be certified at all. This felt like a classic bait-and-switch tactic just to get us in the door. The lack of honesty and transparency was unacceptable and a complete waste of our time. Because of this, I will be filing formal complaints with the FTC, the Attorney General's office, and under Truth in Lending Act (TILA) violations and with the Better Business Bureau. I recommend that anyone considering doing business here proceed with extreme caution and verify everything in writing before making the trip. On the other hand, I highly recommend making the trip to Georgetown and going to Hewlett. After being run through the wringer with this dealership, they took great care of us and completely turned the experience around. read more

From coming here getting my car serviced to buying another vehicle and helping my family get additional cars. I feel part of the team for the time I've spent here over the last couple of weeks haha! I live closer to South VW, and I'm not saying I didn't receive excellent service from the service advisor or team but here at North Vanguard, they are very knowledgeable and on top of their customers and the service provided. Sara Torres was amazing and she ensured that I wasn't overcharged and that my concerns were addressed. She would always call and make sure to update me regarding the timeline and make sure to ask if there were any other questions or issues that I may need clarification on. ASK FOR Sarah in service! Now for the even better part, Recently got a new/used car and Matt was AMAZING!! Sebastian his colleague and Andy the finance specialist. They are the ones you call a true sales professional who genuinely cares about their customers. They make it happen and listen to your feedback or concerns regarding your budget and what you're looking for! We got just that. They are having a huge sale now. Go See Matt & Sebastian Till next time VW Vanguard read more

See all

This was by far the worst experience I've ever had with a Volkswagen dealership. I went in for an oil change because they had a $109.95 special posted on both their website and social media (which has since been removed). The special included an oil and filter change plus a multi-point inspection, which is standard for most oil changes. When I arrived around 7:38 AM, there were a few cars in the service bay but no visible customers. Normally at VW dealerships, someone greets you at your vehicle, but that never happened. I made eye contact with multiple employees sitting inside, and no one acknowledged me. So I eventually had to walk inside myself, where four men behind desks immediately put their heads down like they didn't want to help me. I finally went to the express service desk and told the advisor I was there for an oil change. While filling out paperwork, I asked if they no longer greet customers at their vehicles. He claimed he would have greeted me "if he had seen me," even though he clearly looked right at me when I pulled in. When I showed him the oil change special, he immediately told me my vehicle didn't qualify, but couldn't give a real explanation why. He started talking about diesel vehicles -- I drive a 2024 Volkswagen Atlas Cross Sport, not a diesel. At that point, I asked to speak with a manager for clarification. While outside on the phone talking about how rude the experience had been, an older gentleman overheard me and later offered me coffee and water, which I appreciated. I waited another 10 minutes and still no manager came to speak with me. Eventually I met Reggie from the sales department, and honestly he was the best part of this entire experience. He listened, apologized, and even offered to pay for my oil change himself because he agreed the situation was unacceptable. I told him the issue was bigger than a free oil change, but he insisted and got my vehicle taken care of immediately. The same older gentleman also listened to my concerns and reassured me this was supposedly not normal behavior and that honoring the coupon was no big deal. While I appreciate both of them trying to make things right, the treatment I received from the service department felt dismissive, disrespectful, and honestly borderline sexist and racist -- especially after I witnessed a Caucasian male and two Caucasian females come in and receive top-tier customer service while I was being ignored and brushed off. After I got home, I realized they never changed my oil change sticker, never gave me any paperwork showing service was completed, and my Volkswagen digital service history was never updated. I then had to call the dealership back and leave a voicemail for the service manager, Swen Schraml. When he returned my call, he was very short and seemed more focused on saying they usually have "better customer service than Hewlett VW in Georgetown" instead of taking accountability for what happened. He never once initially mentioned speaking to the employees involved until I specifically brought it up. I also informed him I never received paperwork or proof of service, which is important for warranty and maintenance records. He eventually emailed me a receipt, but there was still no documentation showing a multi-point inspection was performed. To my surprise (not really) when I received the email, I was charged the $109.95 price that I was told they could not honor. Overall, this was just a terrible experience and definitely my first and last time visiting this dealership. The only bright spot was Reggie, who handled the situation professionally and with kindness. Unfortunately, good service from one person doesn't erase how poorly the service department handled things from start to finish. read more

Vanguard Volkswagen - Oil change special - Car Dealers Near Me - Austin, Texas

Purchased a 2021 Volkswagen Golf from Vanguard Volkswagen of Austin in October 2024. Shortly after purchase, the dealership failed to complete agreed obligations and was largely unresponsive to repeated calls--only one callback occurred after Volkswagen of America became involved. Within a month, electrical issues began and the battery failed. The dealership did not properly diagnose the issue. Since then, the vehicle has experienced ongoing EPC warnings, check engine light (P0111), EVAP fault, and shifting problems despite multiple repair attempts. A corporate escalation with Volkswagen resulted in a $460 diagnostic fee, but no root cause was identified and over $3,300 in recommended repairs were suggested without resolution. Volkswagen denied goodwill assistance and deferred back to the dealership. Despite ongoing drivability concerns and potential safety issues, no meaningful resolution was offered. When I asked the service advisor if the vehicle was safe to drive, he would not answer the question directly. Overall, very poor post-sale support and unresolved vehicle issues. read more

I trusted the promises made by Vanguard Volkswagen of North Austin about "transparency," "honesty," a "better car buying experience," "exceptional customer service," and even a "Money Back Guarantee." That was not my experience at all. When serious issues arose with my New Year's Eve vehicle deal, I repeatedly tried to resolve the matter professionally and privately. I asked for help, requested a different vehicle solution, and even attempted to discuss a possible money-back resolution. Instead, I was ignored. My calls, emails, letters, and formal legal demand letters to ownership went unanswered. Afterward, many of the employees involved in my deal were no longer there, and the dealership began promoting "new management" and promises to "aim to do better." I encourage anyone considering doing business with Vanguard Volkswagen of North Austin or Vanguard Auto Group to follow my lawsuit and review the evidence for themselves. The case involves allegations surrounding my vehicle transaction and financing issues connected to my experience with the dealership and financing process. Travis County Court Case No.: C-1-CV-26-002945 Consumers deserve transparency, accountability, and honest treatment when making one of the biggest purchases of their lives. I will let the evidence presented in court speak for itself. read more

1 Star - Buyers Beware! I'd like to start by saying this is the first one-star review I've ever written, and I don't take it lightly. A close family friend purchased a 2024 Toyota RAV4 from Vanguard Volkswagen's used car lot. The very next day, the car died. She managed to get it back to the dealership, where they replaced the battery. Unfortunately, the car broke down again just a day or two later. Vanguard then advised her to take it to a nearby Toyota dealership for diagnosis. The Toyota technicians immediately told her to "turn and run" from this vehicle. According to them, the car had clearly had its engine removed and reinstalled incorrectly, with parts missing. They also printed a Carfax report showing it had been in two major accidents and had flood damage--none of which Vanguard had disclosed. When she tried to return the vehicle, the manager on duty told her, "tough luck, that's part of buying a used car." I later went back with her for support (as English is her second language), hoping this was all a misunderstanding. Unfortunately, we were met with more rudeness and dismissiveness. The manager only agreed to "look at the vehicle again" to see what was wrong. A week passed with no resolution until the General Manager finally got involved. Thankfully, he handled the situation professionally and ethically, making things right. He treated her with the respect and fairness that should have been shown from the start. It's unfortunate that it took the GM's intervention to resolve what should have been handled properly by his staff. I sincerely hope his professionalism sets a better example for the rest of the team. read more

Zero stars- This place is a joke! My husband and I visited after seeing a lightly used SUV listed online. Once we saw it in person, we quickly realized it wouldn't suit our needs, so we browsed the lot and found another vehicle that caught our interest. That's when things went downhill. When we started negotiating, they came back with completely outrageous numbers -- I'm talking about monthly payments nearly $300 more than what we ultimately got at another dealership. Their online pricing is incredibly misleading and feels like a bait-and-switch tactic. After wasting hours dealing with nonsense and dishonesty, we walked away. Thankfully, we found an amazing deal on a better car in San Marcos. I would never recommend this dealership to anyone. read more

These guys are always very pleasant and easy to do business with. Dealer prices for service are a bit higher, but not outrageous. And you have the benefit of knowing that they do the job correctly and stand behind it. Good cars, quality service, and a reliable experience every time. read more

Walked into Vanguard to get an oil change (their service center is amazing) and ended up leaving with a brand new Tiguan! Such an amazing experience from top to finish. Reggie helped me get exactly what I wanted in my new car! He was patient and kind to me even though I had a million questions/requests. It also did not take long to get everything finalized. I was out in enough time to enjoy the rest of my day! I'll definitely be back for future purchases. James was great as well! read more

Complete frauds. I purchased a new 2023 Volkswagen ID4 in June of 25. I was told repeatedly that the vehicle qualified for the federal tax credit. When I filed my taxes it was rejected because the vehicle DOES NOT qualify. Vanguard has been utterly unresponsive and unhelpful and has told me a dozen different excuses. I have filed in small claims court, now so I guess they can tell those stories to a judge. read more

They're like scum lords but for the car industry. Don't go here. I wasted hours of my time with my kids and wife for them to mysteriously add $13,000 onto the sticker of a used truck. There's a lot more to this story, but that's the basis of it not to mention their "protection plan" is five grand other car dealerships do the same protection for two. They refused to take the protection off. Like I said there's a lot more to my experience that was just straight negative. I will never step foot in this place again and I hope you don't either and save yourself some sometime. Just look at the other reviews. I should have read reviews before going in there but the guy I talked to you on the phone seem legit. Looks can be deceiving. read more

Over the years I had purchased 3 cars from Maund VW, and went there for regular maintenance and the occasional repairs. They would offer maintenance packages that I didn't always think were necessary, but they were never pushy about them, and they never once said I needed repairs that seemed unnecessary or outrageously overpriced (just the usual dealer markup). I've been to Vanguard a few times for regular oil changes and inspections, and haven't had any issues before. However, my most recent visit was exceptional, and not in a good way. Basically, I paid $189 for them to try to rip me off for almost $6k. They charged me for a "diagnosis fee," and came up with a whole bunch of repairs I supposedly needed, most of which had nothing to do with the reported issue, and there were no signs of the issues they were claiming. Somehow I have a coolant leak, but no signs of leaking fluid, and the temperature gauge always stays at the same temp it always has after warming up (even when it's 100 degrees out!). Obviously I found all of this suspicious, and took my car to an independent shop (one that's well known for honesty) for a second opinion. For a $50 fee, they checked out my car, and told me there were absolutely no signs of anything that Vanguard said was going on. He did say my rotors looked a bit worn, but I still have at least a year left before I need to do anything. He also told me that it's not uncommon for some places to try to take advantage of female customers, which is something I was aware of, but hadn't experienced in a while (not since the last time I tried to buy a car) and had not previously experienced at this dealership at all. So it was very disappointing, and Vanguard has lost a long time customer. read more

Had an amazing experience at this dealership. Our sales person Makenzie was sweetest and made our experience worthwhile.

Went in to test drive a car and ended up spending 3 hours in what felt like the headquarters of an automotive mob boss. I told every person that I was looking for a used car when I switch jobs in a couple of months, but they have 3 different people with increasingly large stature try to pressure me into walking with a new car that night. The last guy appeared to be wearing, like, 3 coats, and hit me with the "I'm losing thousands for you" and the "what will it take to get this done today" like I was negotiating an arms deal. They ended up getting it down to what I said I could afford in a couple of months, and offered for me to not pay for it until then, so when I walked, it made me feel pretty bad. A very impressive display of cold calculation and emotional manipulation, something I never want to experience when buying the most expensive thing I've ever bought. Many of the workers walk around in these long dark jackets with chucks and skinny jeans, very Spanish mafia type. It feels more like I'm buying drugs than buying a car. The new guy I was talking to was the only one I liked, and it's a shame his bosses took away a future sale by pushing past the humanity of sales. I recommend these fellas read J.D. Power's "Satisfaction," if not only to help them claw back their horrendous Yelp rating. read more

Extremely Disappointing Experience - Avoid Vanguard Volkswagen I purchased a 2022 Audi Q5 from Vanguard Volkswagen on August 26, and this has been the worst dealership experience I've ever had. I originally went in for a service, not to buy a car, but was aggressively persuaded by the sales staff. During negotiations, a salesperson even made an insulting comment about me being "cheap" over a $10-20 difference and take it for me and if you can't afford should not be sitting here, completely unprofessional and disrespectful. The manager on site was equally dismissive, complaining about his suit getting wet while helping me, and the entire process felt rushed and untransparent. When the paperwork was finalized, I later realized they had added a $2,900 "protection package" without explaining it -- a clear breach of fair-sales practice. Within three days, the check-engine light came on, showing a throttle-body fault. Despite multiple calls, I was ignored for days and had go four times to get hold of someone. I eventually had to involve Audi directly to get the car fixed under warranty. The dealership failed to provide a loaner vehicle and like after 15 days was provided a loaner even though I had purchased an extended warranty through them. I was also promised tint, mats, and detailing, none of which were honored. When I followed up, I was told the "city didn't provide water" for detailing -- I checked and that claim was false. Even the tint they provided was below the quality and shade discussed. Now, only two months later, I'm facing brake vibration issues, and the dealership won't return my calls. The manager even hung up on me when I called about the registration sticker delay after two months today , which the county tax office confirmed was already sent to them. This was my sixth vehicle purchase and I have never encountered such dishonesty and lack of accountability. Based on my experience and reading other reviews, I'm not the only one misled by the $3,000 add-on package that barely covers an oil change and tire rotation. Advice to buyers: * Get every add-on and warranty item in writing before signing. * Verify the "protection package" charges -- they're not worth it. * Never finalize paperwork until you've checked for hidden fees and confirm all promised items are included. I strongly urge Volkswagen Corporate to review this dealership's sales and service practices. Vanguard Volkswagen has lost my trust completely. read more

DO NOT and I mean DO NOT go to this dealership. Me and my fiancé went to this dealership within the last month looking at possibly trading in her car for an SUV but we passed on that opportunity. Fast forward to the following month and we start getting letters about my credit app was ran with some other random stranger's name. Not one letter that was mailed to us had me and my fiancé. The letters had my name associated with another random person. So that means that whoever was in charge of running our credit app together ended up running my credit app with some other person's name instead of my fiancé. Went to the dealership to confront them about it and of course they're shifting blame saying that person may have my information or that I ran a credit app online. Neither was the culprit and they know they messed up. But it's all good, we'll be pursing action. read more

To start, their online prices are a scam. They listed the car online at one price, and when I came in they not only raised the car price 3k, but added another 3k for their non-optional "Vanguard Package". After haggling down and getting back to a more reasonable price (Still nowhere near the online price), I bought it. The finance manager then tried to add $750 to the deal while claiming to remove $250 through shady tactics. Then, come to now. I have had the car a month, and no registration or title. I have reached out multiple times regarding getting an update, tracking, etc... No avail. Only ever get told it can take 90 days to receive. This is inconsistent with the facts: 1. Missouri adds fees if not Titled in 30 days 2. Texas Out-of-State buyer plates expire after 60 days 3. Even Texas requires paperwork be filed in 30 days So now I am more frustrated then ever. I will be reaching out to the BBB, Texas DMV, MO DMV, and the lender to find out where my title and registration are as it seems they have lost it, don't care, or don't intend to help me. read more

They were helpful at first and patient while we searched over email, and we appreciated that. From the start, we were very clear about both our needs and our budget. We eventually found something slightly over budget, and they seemed open to negotiating once we came onsite. Unfortunately, once we arrived, the car had already sold--which we understood. The problem was what came after. Instead of being upfront or genuinely trying to help us find a fit, they spent a lot of time being pushy about options that weren't great and kept pressing us on how much we were willing to stretch our budget. It felt less about helping us and more about forcing a sale. It's understandable they're just trying to do their job. But the priority was A sale rather than the RIGHT sale. In the end, we bought a car elsewhere. read more

They do sketchy fake giveaways, making it looks like you won something cool only to bait and switch. Beware.

ave ti do the credit check all over again. Fine, nothing changed on it in 2 weeks. Salesman comes back, we can do $1000 down but it will be $550 - $600 monthly. I wasn't even mad just confused but explained that I wasn't comfortable with the much of a jump. He goes out, Manager I guess came in. Said credit just isn't there. I said yes I know but I can't commit to that. I was told that I could go to a buy here , pay here and the car breakdown or... work harder to earn it. I am a wife, dil of an elderly man, a mom, a grandmother and full time employeee that based alot on getting a vehicle that day I didn't want a handout just what I honestly thought was previously agreed on. read more

Always great service and they never recommend something you don't need. I have never had a bad experience with these guys at this location.

They advertised a used car for $13,000 and then tried to force me to purchase a $3000 warranty on top of it. This is actually violates consumer protection laws, and when I informed them of this fact, they refused to sell me the vehicle. I strongly recommend avoiding this place. Shop somewhere else that has more honest business practices. read more

AVOID at all costs.... and there will be some if you don't. When I purchased my used car a year ago it was financed for 1000 dollars more than the purchase price. I had to file a complaint with the Better Business Bureau to get it back. Now they refuse to honor the 3 oil changes that were included with my purchase. Just don't go here. read more

Expecting perfection from humans is a great way to set yourself up for disappointment. Understanding that people err and observing how they resolve that is a more realistic way to judge an experience like automotive service. Although my experience today was less than optimal, the way the service advisor and manager handled it speaks volumes about their integrity and trustworthiness. At no point did they get defensive or issue denials - they took accountability, and that's all I can ask for. This service department understands that they are in the people business as much as they are in the car business, and I truly appreciate the way they approached our issue today. Thank you, Sarah & Kenneth, for turning around a negative experience and achieving a positive outcome. Of course, thank you to the techs who did the service. read more

My lady went in after seeing a promo that her car could be bought out of her lease last week and went through all the paperwork several credit checks and now it's a week later, and went up there to find out that the car that she had been accepted for is not gonna go through because they actually don't have a sister company to sell her card to She is expressed that this was the worst experience she's ever had when dealing with a car company and car salesman. She also would not recommend this to anyone because they're very unprofessional and don't know what they're doing. read more

Customer-facing staff are friendly, and the repair time is timely but management are cold and calculating. This place is designed to extract as much money as possible. I showed my friends who also have VW, the quote Vanguard Volkswagen sent me for repairs and they said I was being robbed. The same sentiment was said in online forums who also had the same problems as me. I am now recommending nobody buy Volkswagen, or not to buy a Volkwagen if the closest dealership is Vanguard because you will need to buy lots of lube for what they will do to you if you ever need to take your car in. read more

Vanguard Volkswagen - They left parts loose in my car when they handed it back to me after I declined their overpriced servicing. - Car Dealers Near Me - Austin, Texas

Heads up, buyers! This dealership's ads are fake. They say no cosigner or down payment is needed for people with bad credit -- but once you show up, they demand both. Classic bait-and-switch. If you're dealing with credit issues, don't trust them. Their ads are dishonest, their sales tactics are shady, and they clearly don't stand behind their word. Stay far away. Total waste of time and completely dishonest. Avoid this place. read more

Avoid this dealership at all costs. I leased my Tiguan through VW Vanguard and signed all the paperwork to enroll in auto pay the same day. Months later, my car was repossessed because they failed to process the auto pay paperwork. Their negligence caused me extreme stress, inconvenience, and financial loss. When I approached the manager to resolve this issue, he offered zero solutions. No apology. No reimbursement. No accountability. This dealership's customer service is appalling. While I love my Tiguan, I will never lease through VW Vanguard again. Do yourself a favor and take your business elsewhere. read more

I bought my VW at Vanguard ten years ago and have used their service department ever since. Buying the car was super easy. The pricing was fair and transparent, no haggling required. And my experience with the service department (Jennie in particular) has been top notch. Over the years, they've taken care of everything from a basic oil change to a large insurance claim, and they've gone above and beyond on multiple occasions. Auto service is a complex business with a lot of moving parts. And yes, it does take time. But Vanguard does a fantastic job coordinating everything and makes it as seamless an experience as it can possibly be. read more

Terrible. Borderline scammers. They aggressively try to make you sign or pay without seeing the vehicle. Waste of time.

The worse experience ever with Orenzo. Went three weeks ago with a friend to get her car and Orenzo told my friend that she needed a Cosigner. She asked me I told her No. Orenzo tells me I would be a sponsor not a co-signer. The whole time I'm a co-signer and management is now telling me there's nothing I can do and its a personal problem. David Estrada from management told me that. read more

I bought my VW from another dealer, but I have it serviced here. This dealership's parts and service department are the best that I've had from any dealership. (My last seven cars were Mercedes and Minis.) Super nice, helpful, and responsive staff. And they take responsibility for their hiccups, which is a lost art in business and personal affairs. read more

Ryan was amazing! I typically dread dealing with sales people as many push high stress sales tactics and can be very condescending like you don't know anything and/or haven't done any research before stepping in the door. Ryan was respectful, listened to what I actually wanted without trying to upsell me or talk down to me. He really knew his products and could clearly articulate that. He was able to answer all the questions I had prior to and during the sale and sat with me after setting up my app and showing me how to customize all of the customization settings. He was so easy to work with, I will recommend him to anyone I know looking for a VW! Nick, the finance manager was extremely knowledgeable, not only making the financing piece a breeze, but was clearly able to break down each possible add on and truly what they entailed to enable me to make an informed decision about products I would and would not use. The entire process was seamless! Highly recommend Vanguard, specifically Ryan and Nick! read more

I have a 2014 Passat-Sport Edition, it failed the State Inspection Emission test. The catalytic converter needs to be replaced. The Dealership required me to pay for the part in full in order for them to start the part ordering. I agreed & paid for it, $2k, early in Aug.2024. Now, we are in October, and have not heard a word from the Dealer since. My car registration expires at the end of October. I stopped by a few days ago and found out that there is no ETA on the part. I cancelled the order and received my money back. The problem I have with this issue was that VW is not producing parts to support their vehicles. My car is only 10 years old, I would understand if it were 20 years old!!! I even reached out to the CARE Advocate at VW corporate and they said that "they understand my frustration but I just have to wait for it." While the Vanguard Dealership had shown no concern at all. I want to emphasize that Chris, my service Advisor who was very helpful and calm, and took care of my refund. I understood that It was beyond his control. I expect the manager or supervisor to reach out and offer some kind of alternative solutions. But unfortunately, they show no sign of CARE! I will never buy another VW again! read more

Es una mierda de servicio , después de 5 horas de opciones con el departamento de ventas, llegas a finanzas y ellos ponen sus números , nada que ver con lo que tú negociaste con ventas y que te hacen firmar . Finalmente me corrieron. Poca madr read more

Was looking to try and sell my car. They called me nonstop about it of the course of weeks and continue to contact me very very unprofessional. Take your business elsewhere. They don't seem to take their job seriously read more

Let's be honest. I'm no fan of the dealership for maintenance or repairs; but a few years ago I had some warranty work done here when it was Charles Maund VW. Really good experience then, and now. I've never done business with the sales staff so I can't speak to that. Vanguard however, stepped up the service game and added some new kiosks and more service people. The parts desk is also a great resource for the DIY VW enthusiast. Overall I would say that this is one of the best, most customer service oriented dealerships in Central Texas. Best service advisors are right here at Vanguard. They listen! read more

Stay away, highly dishonest, predatory, or plain incompetent Short Version: 1-Rep put in writing that State will refund the entire price paid (not a thing for many reasons) 2-Written deal and handshake with manager-ten minutes later that car doesn't exist anymore 3-Agreed to another vehicle at more cost, unable to take home due to not being charged 4-Received call the next day that the vehicle I was supposed to pick up, "was sold" 5-Reviewed paperwork and noticed that they swapped a VIN number of a 2023 for the 2024 that we had agreed upon (Note: I have photos of everything that was put in writing to verify entire incident. Front-line sales staff appeared to do what they could but may be a culture of management issue where agreements are continuously disregarded to take advantage of a customer) Long version: Contacted dealership asking for out the door price to do a lease deal on the exact terms of the advertisement (not looking to negotiate anything). Contacted by a rep. Asked for the out the door price plus payments with all fees included. Was texted a photograph of a printout of the ad with random amounts highlighted. Ultimately got a total price and was told "(total price), which is what they give you back in taxes at the end". I clarified the deal in writing and was told unprompted that the tax refund would come from "the state". (Note: Texas does not do tax refunds or credits on EVs to individuals due to not having a program for that and not having state income tax to even refund or credit. Also, any federal credits would not apply to this lease deal so this statement is false and the buyer would not find out it was false until years later when you are audited by the IRS for a credit that you did not qualify for and then owe ~$10k in taxes and interest). I asked to speak to someone else more informed and was advised to come in. Went to dealership same day, advised I want to do the lease deal as advertised(no negotiation). Manager came out with same printed highlighted version of the ad. Manager hand wrote out every fee down to the dollar to get to the total cost, asked if we had a deal (~$5k at signing, $150/month). We shook on it and I was told to pick up a color. Was given the option of 5 colors. Sales guy returns with new paperwork showing ~$7600 instead of ~$5k. Advised that was not the deal that manager just wrote out and shook on minutes before showing photo of the hand written deal. The manager returns advising "that car doesn't exist anymore". (Yes they suddenly don't have any of the cars that a rep literally just pointed to in the parking lot at 4pm on a Wednesday). But, they will "honor the deal" and go up a trim level and I get to pay an extra $1000. I advise I need to speak to my wife as this deal is now ~$3k more than the ad. Was offered to take the car home, return it the next day and paperwork will be ready. Fine, I provide all documents and sign for the car. The car was not charged enough to make it home and back so was told to come back the next day to pick up the fully charged car. Received a call the next morning from the sales rep that the car was sold(yes this vehicle was sold between 6pm Wednesday and when the sales rep walked in the following morning). No attempt made to work out any other deal by the rep, just a shoulder shrug. Interestingly, I took photos of all the paperwork on this deal. It appears an attempt was made to swap an older vehicle for the one we had agreed upon. We shook on a written deal for a 2024 vehicle(literally says 2024 on the document that we agreed upon). When all of those cars "were sold" and I had to agree to paying more for a higher trim level and they would "honor the deal". I ran the VIN number of the vehicle with the new higher cost, that I was supposed to take home that wasn't charged, and found that it was a 2023 vehicle. It appears that "honoring the deal" meant that I get to pay more for a vehicle that is a year older and hopefully I don't notice. Given attitude of staff, appears this may be the norm for this dealer of false, inaccurate, or misleading statements and hoping that the customer does not notice. I could only imagine how bad it would be if you were actually trying to negotiate rather than just offering to pay exactly what they are asking. read more

I have had two bad experiences here: once, last year when it was Charles Maund, and once just last week in buying a car. As another reviewer stated, I was quoted one price for a car and then ended up paying almost $2000.00 more because of an unwanted add-on (and my naïve trust in the numbers they were presenting me). I'm currently negotiating to get that unwanted add-on removed and to be reimbursed, so we will see what happens. The whole scheme seems suspect because instead of putting the add-on as an additional cost on the designated line of the sales sheet, it occurs as part of the automobile's price. Texas law allows that (imagine! Texas passes laws that benefit auto sellers and hurt consumers /s !) The add-on is "Vanguard Protection," and it covers many things that a good insurance policy or tire policy cover anyway (definitely not worth it, imo). I was not clearly informed of the additional cost. Here's a good source of information: https://consumer.ftc.gov/articles/auto-warranties-service-contracts Just like most everyone, I want to allow a fair profit but not feel as if I've been taken advantage of. If you like playing gotcha' over money and don't mind losing a grand or two, this is your place. If, like I, you can't afford to lose money and are really super tired of being victimized by shady sellers, then don't go to Vanguard VW. Darn, I get so disappointed by people. It's like we live in a "whoever exploits other people the most, wins" type of world. Sad. UPDATE: Vanguard DID refund the money for the unwanted add-on. It wasn't a pretty process, but it happened. Beware: Even with so-called reputable dealers, you'll find people who are just trying to maximize profits, not tailor a reasonable deal to your needs. DON'T trust that they'll treat you fairly (an unfortunate truth). Examine all documents carefully and walk away if they try to upsell you. read more

Vanguard Volkswagen - I'm in the group of people being put in the grinder. :/ - Car Dealers Near Me - Austin, Texas