If you buy an Infiniti at the Austin dealership, get ready for excellent customer service. We bought out the first Infiniti in 2006, and the service keeps us buying there. I was introduced to Dave Henricks in 2006, and every time I go in, he is smiling., friendly, efficient, and strategic about the long-term maintenance of our car. What's impressive is when I'm at the dealership, I run into other folks that are fans of Dave. Five stars for many years of being awesome. Thanks, Dave! read more

I needed to check my key fob and also I was able to receive a free value estimate within 10 min. Staff was very professional and nice.

my experience with Austin Infiniti and my salesperson Allan needs to be shared. I'VE ONLY HAD THE CAR FOR A MONTH. The day I drove the (used) infiniti home from the dealership, I immediately noticed a shudder or vibration when accelerating from a stop up to about 20 mph. I called Allan right away and was told to bring it back. From that point on, I spent nearly every Wednesday--my only day off--bringing the car back for the same issue. Multiple "master techs" claimed they couldn't feel it. A sales assistant even told me that "all AWD cars feel that way." After I pushed for a ride-along, the head of service finally admitted he felt the vibration between 15-21 mph. Allan reassured me that "they would take care of it" and not to worry. The car ended up sitting in their shop for over a week, with service saying a tech was working "1-2 hours each day" but still claiming they couldn't replicate the problem. Eventually, I was told they had "done all they could" for me. The service manager even mentioned they could dive deeper, but it came down to how the techs would be paid. Keep in mind the diagnostic fee is $240 per hour from what i was told. In the end, the dealership deemed the shake "safe to drive." On top of all that, I am stuck paying $2,000 for an A/C compressor repair--an issue I had pointed out to Allan before signing paperwork. I was told it would be looked at, but clearly it wasn't. Now I'm left with a car that has both a bad compressor and a bad shake that has only gotten progressively worse. To make matters worse, Allan accused me of always trying to corner someone into saying something, even though he himself had already made those statements. Bottom line: I bought a vehicle that had issues from day one. I was patient, I gave the dealership multiple opportunities to make it right, and instead I was dismissed and strung along. A dealership that claims to stand behind its cars should not leave a customer in this position. If you're considering buying from Austin Infiniti, be very cautious. My experience was a textbook example of being promised one thing and delivered another. I would not recommend this dealership or Allan based on how my situation was handled. read more

Had an oil change today and my second experience with my service advisor - Marek. When I first purchased my car I had to take my car in a few months later and had a different advisor and there were some inconsistencies. Needless to say I was somewhat aggravated. Marek has really changed my opinion and is doing a great job. He communicates well and follows up. I really appreciate his service. Thanks Marek!!! read more

I had the worse service here and asked to speak to a manager and I still have not received a response! My car was serviced in September due to check engine light they said after the inspection they figure out the problem. Not even 42 hours after I paid over 1,000 my check engine light was on again. They said bring it in and after the inspection they said "we need to do a deeper inspection " that's not covered. My car still has the check engine light on and i took it somewhere else to be inspected the main problem was never fixed!!! I'm still waiting for a call and even the advisor Jon contacts me how is your car running " well the same the check engine light is still " no response ... talk about customer service read more

Recently traded in a vehicle due to mechanical issues too pricey to repair with out-of-pocket funds. Salesperson, JP Garcia, cannot keep the facts straight throughout the negotiating process. Initially he said he would award us $7k for trade in value and later changed that number to $6k. Then when the contract was signed ran through quickly and trade in value changed to $5700. This is not the first ti.e he's done this. Bought another car in July 2025 and promised full package for warranty repair. Later during contract warranty was reduced to a standard package. JP stated the reason for the change was because the financing company would not agree to upgraded warranty package. I talked to financing representative and was told that the financing company does not determine such issues with dealer arrangements. Their may be some reputable agents here, but JP Garcia is not one of them. We will no longer shop at Austin Infiniti. For once we would like to find a reputable dealer. read more

Stacy was amazing. Customer service top notch. Totally helped my son with his first car purchase. Lounge are 5 stars. Their additional coverage for lifetime on the cars is great. Only ding I would give is the computer system was down for 2 days so he has not been able to get any of his paperwork finalized. But Stacy has offered to drive to him if need be. read more

Austin Infiniti - Car Dealers Near Me - Austin, Texas

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Sadly I have to give them 2 stars, I had my cat serviced and they did a tire rotation and other checks. I had to bring my cat to another repair shop after to get their mistake fixed. The worse part was that they wouldn't come fix my car I had done the valet service and now they couldn't pick up my car for two weeks and that's the problem. If you make a mistake the correct thing to do is fix it asap. read more

Our QX80 was purchased a little over a year ago. My husband purchased an additional "top of the line" warranty from a company called Alpha. We even paid additional money for more coverage. Nothing is ever covered. Then, while trying to figure out what to do and who to talk to, etc we're being rushed with the loaner vehicle as though we're going to steal it. This purchase has been the worse purchase ever from beginning until now. Stating that things are not covered because they're "word specific." Alpha will not help us and neither will Austin Infiniti. They won't transfer us to the new warranty company that they use or anything. Buyers beware! read more

Do not. I repeat do NOT bring your Infiniti here. I was quoted $30,000 for a new engine on my 3 YEAR OLD QX60. They were not helpful, rude at times, and ridiculous on their quotes and information. Selling my Infiniti was fast as I can, and will not return. read more

To begin with, the Sales Manager, Darren Smith, is absolutely terrible and dishonest. Do not do business with this establishment. I would recommend you go to Infiniti in Georgetown. I will not go into my entire situation, but I will say that my paperwork from this dealership was completed incorrectly by them, resulting in several things that I have had to resolve. I have been in contact with the manager and then told that basically it was my fault. He accepted no responsibility and didn't even call me by the correct name. In response to Darren Smith: I have, in fact, spoken to Customer Service. The lease WAS bought out at your dealership, and the mistake was yours. Please do not misinform consumers and once again try to put the blame on me. I was able to resolve the issue, and your attempt to lie here on social media is yet another example of your character. read more

MISLEADING DEALERSHIP AND LACK OF ACCOUNTABILITY I had a very disappointing experience at the Infinity dealership of Austin. I visited near closing on a Saturday to look at a used car. It was still dirty and needed work, but I test drove it and was ready to move forward -- pending a question about a headlight. Since service was unavailable, the Director of Used Cars, Adrian Garcia, gave me a verbal agreement and a handshake that the car would be held for me until Monday. He even took the keys. On Monday morning, I spoke to the sales associate I test drove the car with, Zaira Duarte. I was ready to buy the car as is. She confirmed I had priority, despite interest from out-of-town buyers. Shortly after, I was told someone else was signing for the car. I waited on hold for 30 minutes to speak with the General Manager, Eliel Ramirez, who told me the Director of Used Cars, Adrian Garcia, gave him the go-ahead to sell it. He told me a verbal agreement doesn't mean anything when someone else is there in person ready to buy. He offered to help me find another car, but I didn't want another car -- I wanted the one I was promised. I was naive to think that people today would be honest and stand by their word. It's clear that at this dealership, it's all about the bottom line, and customer trust means nothing. This dealership does not honor its word, lacks internal communication, and wasted my time. If you're expecting honesty, respect, or accountability from this dealership--look elsewhere. Full names found on the Austin Infinity website read more

it was a pleasure at first before purchase purchase was fluid was not clips missing on engine vehicle was not clean. Rims was not I to call when possible sales person never called back. no one cares after purchase will not buy a vehicle going forward from this Dealership. read more

The worst customer service after you sign the dotted line. My calls, texts, and emails go unanswered. My advise to anyone buying a pre owned car is take your time and look it over carefully because the folks at Infiniti Austin do not... the amount of detail work and replacement parts I've had to make and purchase have been quite a bit. Shame on Infiniti of Austin and CAG for lack of quality control. read more

This was the second car purchased from Allan and Maria and I am thrilled once again! They are always patient, professional and go above and beyond to make his customers happy. The car buying process was so easy and fast. I can't recommend them enough. Thanks Allan and Maria!! read more

Austin Infiniti - Car Dealers Near Me - Austin, Texas

I took my vehicle in for service last week, and afterward, I noticed my new wipers needed adjustment. It was an extremely busy day at the service department, and I could have easily been placed in a long lineup of cars waiting for service. However, I brought the vehicle back, and Jon immediately took my car and corrected the issue within ten minutes. His efficiency and quick resolution were truly appreciated! read more

Have been to the location multiple times. Always very nice and attentive staff. There have been hiccups about things but they have always been very responsive. Clean facility and good waiting area. Overall happy with my purchase and after services. read more

The Team here level's up! Recently my wife purchased a used Q60 and ran into an unusual paperwork issue and delay not necessarily caused by the dealership. Once Reva and her team became aware of the situation they communicated and worked diligently to resolve with follow through to a successful conclusion. Appreciated the professionalism of the entire team who stepped in and up to bring to a close! As a side note, she traded a Mercedes GLE which she has no regrets stepping into the Q60! Thanks again for your efforts and willingness to make a difference! read more

Hats off to sales person Jorden she really was amazing, but it's not her fault that their markup is so high. I have owned 7 Infiniti's and have never bought any of them from Austin Infiniti. But I do always include them in my shopping so I don't have to drive far. They are usually min 38% high then out of town. Definitely shop around. read more

I highly recommend this location. I love my Infiniti Convertable, I've had it since 2010 and I love it. Thanks to the vehicle being so good I've had a few times having to come for my top to be reset yet everyone of those times has been excellent customer service. As soon as you arrive they are welcoming and smile and ready to help you out. Briana T. is awesome and so was Josh and didn't meet the mechanic yet he fixed my dilemma. While I waited I go to their superb cafe on site where the barista is friendly and makes a great Chai. I got a text that my vehicle was ready and throughout they let me know what to expect and the estimated time., so I can plan what to do. I came out they explained and it was fixed and they cleaned and washed my vehicle. They truly know customer service and are efficient in their work. read more

This review is long overdue. I have been getting my Infiniti serviced for several years at Austin Infiniti. What I appreciate the most is the service staff. I have had 3 representatives throughout the years to include: Steven (who retired), Kenny (who resigned) and Bobby (who has been with the company for many years). Each representative I've had has been attentive, listened to what I required for my vehicle and is quick to follow up with my concerns. The only issue I've ever had with my vehicle when in Infiniti's care is when I received a car wash (complimentary with service) and my window tent was scratched. Once I advised my rep (at the time Kenny) that my window tent was damaged in the process of service, my representative asked me to bring my vehicle back to the repair center to replace all of my tented windows at the expense of Infiniti. read more

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In regards to the reply I received. According to the Infiniti Certified guidelines available online through Infiniti, this scratch would have no doubt been addressed. I would be interested to see the original certification for this car. I'm guessing there's no negative marks for such a noticeable scratch and I don't appreciate your dealership trying to minimize the abruptness of such a mark making a claim it's hard to see because of the paint color, absurd. Perhaps it would be hard to see in the dark if you weren't a trained technician. For clarity, there was never an offer for a plane ticket back which is an misinterpretation of information. Furthermore, I was asked what the cost might be in my opinion for repair and I was speculating. I didn't ask for that amount from your dealership. I was looking for solutions and offered many. Don't like when a business is looking to turn words around to lighten the impact of their mistakes. Just own it and make it right Instead of trying to save face. read more

Austin Infiniti - Infiniti Certified Guidelines. Clearing addressing issues of such scratches on a car. - Car Dealers Near Me - Austin, Texas

I have a great time with Mario Hall at Austin Infiniti. If you want a luxurious experience with finding the right vehicle for you. Come see Mario! I enjoyed my visit and left today in a new Infiniti! read more

I was looking for a used car for my son. Allan made us feel welcome from the second he met us. He was extremely supportive and knowledgeable. We found the perfect car for my son and they made sure it would be delivered in the perfect way. Best dealership in North Austin. read more

Excellent experience, great communication, wonderful sales person, Joe Nichols, who was patient, helpful and easy to work with. Thank you! read more

Austin Infiniti - My Beauty - Car Dealers Near Me - Austin, Texas

If their explicit goal was to be unhelpful, they couldn't be less helpful than they are. I had an issue with my car while on the road, went to another Infiniti dealer, and had the problem diagnosed. Called them twice. They were helpful neither time. I'm sympathetic to labor shortages, but they have no loaners until the end of November - 2 months. That's no way to run a railroad - and I'd need a railroad to get around, given they can't give me a loaner car until almost the end of pumpkin spice season. I'm going to San Antonio Infiniti to get my car serviced, and they're going to give me a loaner on the spot, so shout-out to them! read more

I just had one of the best car buying experiences of my life. Corey Freitag at Austin Infiniti did an outstanding job. He provided all the information I needed while also not being high pressure. He was professional and courteous, and was always quick to respond to my questions in a timely fashion throughout the process. I also enjoyed the " blended" buying process. They have incorporated where the salesman handles everything including the finance and paperwork side of the transaction. So you have the same relationship and rapport all the way through the transaction. I will definitely be recommending Corey and Austin Infiniti to everyone! read more

Recently bought a car from Austin Infiniti and the reviews looked wonderful. Was told that their cars are pre inspected with superb quality and I'll have nothing to worry about. I paid $8000 --- for a car that now requires $3000 in extensive paint and $5000 in mechanical damage. Please be very wary of what you're buying. They absolutely do not check the cars, or do with little care before they put them on the lot. Please take it to a mechanic first and do NOT trust their word. read more

Just picked up a new Infiniti from this dealership. This is my second transaction with them. Couldn't be happier with the sales process: hats off to Joe Nichols. He did a great job, twice. Also kudos to John Fisher. He's the guy who explains the technology on the car. Infinitis have quite a few tech features, which makes it an even better car! read more

Austin Infiniti - 2021 Infiniti QX50 Luxe - Car Dealers Near Me - Austin, Texas

I bought my 2011 infiniti qx56 from here Dec of 2022 wrote a check for the suv and was extremely happy. July 25,2023 about 8 months later the suv was running bad so i parked it had 2 different shops come look at it and they couldn't tell me what was wrong so i towed it to the dealership for them to tell me the motor was no good and they could replace a couple parts for $10,000 and still not guaranteed it would run. or a used motor for $25,000 or a new one for $38,000 wow i was in shock. What's wrong with it is nothing i did or didn't do is a freak accident that happens to one in a billion. I was going to purchase another vehicle from them obviously i can't afford to replace the motor. Being since it's less than a year i paid cash for mine $17,000 down the drain I asked them if they could possibly help me get another one i could pay cash for they have a suv on there lot same year as mine about the same price. I'm 37 single female who's just trying to pay my bills and one day buy a house. My suv had been in there service department for about a month waiting on estimates and call backs to find out if they would help at all on the price of a new vehicle they said they can come off the price $500 that pays for what they are charging me for the diagnostic test they did on it. The service advisor has been nothing but short and rude manager iv left messages with has not once called me back. This dealership got $17,000 less than a year ago and the car is no good and is not willing to even come off another vehicle $1000 they should be ashamed they say the aim to please they do not care about anything but there pocket books. read more

I was an Austin INFINITI customer for 10 years until I was told they would no longer service my car after they replaced two wheels on my Q60S that were damaged by their service department during simple tire repairs. The attached photos show the damage to one of the wheels. I decided to buy an INFINITI based on their commitments and promises, which I have quoted from their website below. "The expert team at Austin INFINITI is committed to caring for your vehicle for as long as you own it." I was told by INFINITI Consumer Affairs that Austin INFINITI is an independently owned dealership and they have the right to refuse service. I bought two new cars from Austin INFINITI and used their service department for 10 years. Their commitment abruptly ended after I asked what will you do if I'm not happy with the refinished wheels. It takes days, not hours to properly refinish wheels and I was not comfortable with their idea of a quick cheap wheel repair - https://www.thoughtco.com/reconditioned-wheels-3234513 I bought a new Q60S and not some beat up used car. Any substandard repair would be unacceptable and that is why I wanted the wheels replaced. "Our goal is to continually improve while building lifelong relationships with our customers. When you visit our family owned and operated dealership, we will meet all of your automotive needs." How can Austin INFINITI claim a goal of continuous improvement and building lifelong relationships with their customers only to state they have the right to refuse service after damaging a customer's car? I decided to share my experience with Austin INFINITI after I was contacted by their Client Retention Manager who stated, "our philosophy is simple; the essence of our business is to create clients and keep them. The end." My experience however was quite different from their stated philosophy. read more

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I bought a new to me car with the help of Allan Dehoff and Maria. The process was easy and streamlined. Allan did not leave the room when we are in the process, which seems to be a tactic used by most salespeople when buying a car. He was a one stop shop, and personable. Maria is professional and proficient; she knows her stuff and is kind. I've also been a customer of the Infiniti service department for many years, and they have been good to me also. read more

It has been 10 yrs since I purchased my G35 Coupe from Austin Infiniti. I have had nothing but an awesome ride this past decade. I started thinking about getting a new car a few months back. It seems over the years, my G starting shrinking or I was getting bigger. I enjoyed immensely driving the new G's, FX's and QX's when I had my car in for service. They all had the wonderful feel and new car smelly stuff happening. However the thought of selling or trading in my G was sickening. For 10 yrs this stallion had seen me through a brain tumor, heart surgery, testicular tumor, countless beautiful dates with my girlfriend, my wedding and most recently my companies merger. It was always there for me and brought a smile to my face everytime I jammed on the pedal. The lines of the car stilled turned heads and the hip young drifter car ballers wanted it. I wanted it. However, with all the changes happening to me, it was inevitable this old friend wanted to find a new lover, so a separation was in order. I had also found a new lover. I had been stalking the QX forums for months and finally decided it was time for "The Talk" and we decided on an amicable settlement. My dowry was $11,250, which for a 10yr old, was pretty dang awesome. You see my G was in demand. I asked my long time (ridiculously brilliant and efficient) service tech Nick L for a referral to a sales person. I was still remembering my last experience as recorded in an earlier Yelp. He referred me to Troy Johnson. Wifey and I dropped by unannounced on a Saturday to visit with Troy and the process began. The hagel was on. Or actually, there was no haggling at all. I provided Troy with my parameters and we left. Apparently, there were only 29 models in the US that fit my bill. Troy found my car in Omaha and even though I had not made up my mind as to buying it, he had it shipped. He let me know in a text. I was like whoa! I needed final numbers please, which he provided and I started researching, looking at other dealers, reading forums and basically doing my due diligence. A few days later, a text with a picture of big blue with the few words, Christmas came early. At this point I had already decided it was a go and I just replied.. Holy Shit, load it up. 10yrs ago texting didn't exist. And yet, I pretty much bought this car, completely by text. Yesterday, the dinner bell rang and off I went to pick my QX-70. I met with Chris Morton the business manager and went through the details of warranties, he didn't step on me to buy them. He explained them to me concisely as to what the advantages/disadvantages of each were and let me know which ones I didn't need. My interest rate was sick, 1.59% from Infiniti Financial Srvcs and the signing began. There were just a couple hiccups. My down payment was not communicated to Chris or was forgotten, which wasn't a biggie since he just had to run the numbers again. One of the accessories I wanted was forgotten, the cross rails, however, Nick ordered them for me and will be in next week. We did spend a little bit of time at the dealership picking the beauty up, 2.5hrs, They were busy and I certainly could of picked it up today instead of friday. Troy was a little irritated since his detail crew didn't do the job the way he expected it to be done and had the guys go over a few spots. "These guys are killing me.. "..he sighed. He spent 20 mins going over all the technology and settings in the car and off we went. I took one last look at my beloved G, wished it well on its journey and hoped the new owner would be as respectful to it as I had always been. Austin Infiniti is a class act. I look forward to going there again and again for another 10 yrs. If you see a Royal Blue, in honor of the Champions of England Chelsea FC, QX-70 driving along, that will be me, with another smile on my face. Great job guys. A few points: *Troy was a great salesperson. Knowledgable, friendly and a texting fool. *Chris is a great dresser with a fine choice of pinstripes and a cool, no pressure closing of the deal. *Nick, well.. the mold was broken after he was made. *To the Dude salesman who looked like he wanted to be a GQ model wearing the tightest suit on I have ever seen...It would of been polite to yield to me as I was driving out of the garage for the first time. Glad I stopped, since it certainly seemed you wouldn't...These guys are killing me, Troy sighed again...or me. read more

I have never had such bad dealings with a service department in my life. In November, 2019, our 2017 Infiniti QX60 suddenly started smoking so we took it in. We had not done great, but only had 2 oil changes at 30K miles, but there had been no oil light or anything. Bobby seemed great and was acting really nice. He told me that the best thing I should do is put a used engine in. He had contacted LKQ already and they had found me an engine. So I paid them $5K and infiniti $5K and had a new engine.Bobby told me to buy it directly from LKQ and have it sent to him because it would save me the overhead he would have to charge. He said specifically to have it sent to Bobby and not the parts department because they would be upset. Like he was doing me a real solid. Within a couple of months, we had a new oil leak. They sent be a bill for this at first and when I balked, they said they got LKQ to pay for it. A couple months later, we had another oil leak. This time they said it was a dented oil pan and blamed us and made us pay again. This was the first time in our lives we have had a car with a dented oil pan causing a leak... So since Covid happened we have not driven much, but planned a trip to Colorado. We got the oil changed ahead of the mileage and thought all was good. About 100 miles out of Amarillo, the car broke down. The serpentine belt was broke and the engine was covered in oil. It was towed to Lubbock. We waited in the 100 degree heat for several hours until I could arrange a cab to get my family of five, including an infant who was out in the heat. I just got a call from Infiniti Lubbock saying they won't "deal with LKQ" so we have to pay $900, I have to fly to Lubbock, and then we can submit to LKQ for reimbursement. We had to pay $300 for cabs and $1600 for a rental car as well. THIS IS INSANITY! Almost $20K in expenses since November on a 2 year old car, no power train warranty because we bought the engine Bobby told us to, and that company is not easy to deal with either. We will never buy an Infiniti again and are going to now get rid of it because it is dangerous for us to drive in. Luckily when this 2 year old car broke down I was on a country road so I could get over. If that had been I35 it would have been so dangerous. But then we were exposed to the heat for hours with an infant. Now I also get to fly during covid despite having an underlying health condition from service in Iraq. I had planned a great stay in Colorado in a cabin where I could social distance. Instead I ended up in a cab with a coughing cab driver for an hour and now must fly. I cannot get over suspicion that they saw me as a mark as I am not a car guy and scammed me by sending me to LKQ. This has been a nightmare. Stay away. read more

Just Purchased a pre-owned vehicle from Austin Infiniti. The buying Experience was definitely a 5 star rating. My salesperson was LT Sanchez and although I was buying pre-owned, I was treated as if I was buying an $80k new vehicle. When I picked up the vehicle it was detailed and had a full tank of fuel. I would highly recommend this dealership to purchase a new or pre-owned vehicle. I will be back when the need arises again. Thank You Austin Infinity ! read more

I bought a pre owned Lexus NX from Austin Infiniti at the end of January 2023. It was the car my wife was looking for to replace her RX450H. Everything she wanted. Darian Sams was the young man assigned to work with me on the sale. He was professional, polite and courteous and very knowledgable. He handled everything and we concluded the transaction is a couple of hours. It truly was the best buying experience I have ever had. My wife loves the car and a am pleased with the terms of the deal. He even located the previous owner and they brought in the second key they had forgotten to deliver when they traded. Thanks to everyone at Austin Infiniti for a very pleasant experience and especially to Darian. Job well done. read more

A customer representative reached out to check on my experience which I commented about. I appreciate that. I always expect, and look for, good service. Having heard back from the representative was a good beginning. read more

Recently bought a Certified Preowned Q50 from this dealer. All I can say is the whole experience has been fantastic. Pricing was extremely competitive and their CPO program, with the free oil changes and service loaner cars is just a very nice change of pace from what i was used to. Brianna in service has been a joy to work with for the few small little adjustments etc I asked for the year following my purchase. These guys get it and clearly understand what good customer service looks like. Don't forget to hit the coffee shop for a latte and pastry, I do every time I visit! Kevin Kelly 2016 Q50 AWD, ...and loving it read more

Mario hall was great!!! I'm a first time buyer and Mario made the process smooth and easy, 10/10 experience!

I've not had a bad experience in the years I've had to come for service. Customer service is always at the highest rate. Shout out to Mario and Darrien for answering my many questions when purchasing a vehicle! I look forward to coming in for service to enjoy some yummy hot chocolate or a tasty pastry. I would recommend this dealership! read more