Elias went above and beyond today and truly made my visit exceptional! I came to the store with just my baby and her stroller, which meant I didn't have many free hands. Elias noticed right away and offered to help -- he guided us directly to what we needed, carried the items to the counter, and even took them out to my car for me. His level of customer service is unmatched, especially in this day and age. As a new mom learning how to manage everyday errands with a baby, his kindness made a huge difference. I'm so grateful for his help! Thank you, Elias, for your amazing service, and thank you, Ace, for hiring such caring and thoughtful people! read more

Vance was very helpful!!! Thank you ace im never going to Home Depot again!!!! So helpful and knowledgeable.

Went to Ace for a few simple items and keys. I had to match a few key cuts that I was struggling with. I was approached 30 seconds after walking in and they asked if I needed help finding anything. I had my keys made and the service was awesome. Keys were better proving than HD. Not a huge store but still had a large selection. read more

Van's Ace Hardware - Keys I had made - Hardware Stores Near Me - Tracy, California

Its always a great experience shopping here. All the staff is friendly and ready to help. Elias is amazing. He is very friendly and profesional. Thank You Elias for making shopping at Ace an amazing experience always. read more

Came here because I heard they had pies from The Pie company based in Ripon. Was not disappointed! There's so many options and a staff member saw us trying to pick and gave us his personal recommendations. You can tell he was excited about the pies, I almost thought he worked for them. He just loves their pies. We told the cashier that it was our first time trying the pies and she was also happy to tell us all about them. The pies here are $19.95?/pie but worth it bc it saves us the drive to Apple Hill where we usually get our pies. We picked the peach cobbler and the boysenberry cobbler. read more

Van's Ace Hardware - Hardware Stores Near Me - Tracy, California

Lydia was more than helpful in sourcing all of the items I was looking for, and even fetched they for me while I waited. Lydia went above and beyond, and made my experience extremely great. Vince was giving amazing recommendations that he personally owned and used from Ace that helped me narrow down my selection. I will definitely be back read more

What a delight it is to go to a store that helps customers readily. Experienced, friendly service is the norm at Ace Tracy and I am grateful that they are a business i can rely on for help and quality products. Good selection, good value, and they have popcorn again! read more

We had only moved to Tracy couple years ago and really liked picking up tools, yard stuff and would other cute household items here, stuff upfront so helpful, friendly kind. But then due to having to shop quickly I would still buy things but did online. I didn't give alot of thought about something til this last time in there. It seemed like when going to back to pu items online, they weren't very friendly and when I also wanted help with something in store not helpful, seemed bothered. Then the last time needed to return something actually rude. We all have our issue we are dealing with, but it bothered me so much almost every else I had bought. But just don't even want to go in there again. I may go back, but will be awhile. If I need to buy online there are other stores. read more

Amazing customer service. They are so friendly and helpful every time I'm in and I appreciate that because it's hard to find these days

When you don't have the energy for an overwhelming trip to the big box store.... Van's Ace hardware's got your back. Is Ace the cheapest? No. Do I expect it to be? No. But if you like to shop local or simply enjoy the convenience of a small peaceful storefront with helpful staff, then this is the place for you. This weekend we spent 2 hours at Home Depot, 30 minutes at Harbor Freight and then headed to Ace who (figures) had exactly what we needed and it took us less than 5 minutes to find, grab, and purchase the hardware we needed! Everytime I've stopped here over the years I've always had a pleasant experience. Thanks for being a staple in our community Van's Ace! read more

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I was looking for plant shops in the area and decided to check out ace and I'm happy I walked in I ended up finding a full micans philodendron plant at a great price. Also their green house is really cute read more

Van's Ace Hardware - Very nice garden area - Hardware Stores Near Me - Tracy, California

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Amazing service greeted at the door right away which is so appreciated.Huge selection of everything. Got help finding 'off the wall' items very quickly. Way better than going to Home Depot and waiting forever at this place you're in and out. Make sure to sign up for ace rewards so you can save extremely helpful when you get coupon for discounts. BTW they sell awesome pies, frozen to go read more

The staff at this store are always friendly and more than willing to help you find whatever it is you need and answer any questions you have. The selection has been better than any of the other shops in town and the value for what I purchased as well. I will definitely be making this my go to store for any home repair needs read more

Went there for kitchen cabinet paint. Such a process. But Lydia was very helpful and fun. Great customer service. read more

Van's Ace Hardware - Garden department flowers. - Hardware Stores Near Me - Tracy, California

They have no public restroom use. I wanted to buy a 1200 grill but will not because this are, and every store in the plaza (dollar tree, big lots) do not have anywhere to relieve myself. What kind of world do we live in, this should be illegal! read more

Van's Ace Hardware - Poor businesses that all say the other has a restroom - Hardware Stores Near Me - Tracy, California

Outstanding knowledge & excellent customer service. Thank you Allan ! He was extremely helpful! read more

Came here for a specific item and unfortunately they didn't have it, but I had the great pleasure of meeting Mario. He tried his best to help me with what I wanted and gave me some good advice. He is very friendly and has a good sense of humor. Thank you Mario for all your help and I'll be back soon!! read more

Very helpful people; employees always ask if I need help with finding anything (which I always do) and they lead me right to what I'm looking for. Definitely, worth going to if you're the type of person that need help finding things. read more

Dwaine was very helpful. very passionate about his job goes above and beyond to help customers out. Thank you so much Dwaine for all your help. read more

The worst experience I've ever been through it's Xmas eve and it's the only place To get the food for my dog in town and right when I walk in the open sign was on then he say we're closed absolutely ridiculous never coming here again told him I would pay extra and there was no way he was Absolutely rude the reason being also my mother was in a wheel chair and we could not get in fast enough through the store and we were kicked out horrible place Ace hardware disgusting service what happened to the Xmas Spirit and The Americans Who still Care I though Ace was One of the last remaining stores that cared about there clients but no horrible service read more

Van's Ace Hardware - Horrible store never met such rude employees like it's the holidays but have a soul - Hardware Stores Near Me - Tracy, California

I've always gone to Ace over other hardware stores because of the superior customer service, but the staff here could use a pep talk. Every other Ace I've been to has staff that would come up and ask if you need assistance, but oddly enough, the staff here seems to avoid engaging with customers or enjoy chatting amongst themselves. Interactions I've had with the staff here seem cold. read more

Went in to buy Weber grill. Had just come from street market down 10th street at Town and Country Cafe, I really enjoyed the food by the way. Back to my review. While in the store, I asked to use restroom and the response, drum roll please, "we don't have one." Hmmmm. I walked out. read more

This location doesn't have a rest room for paying customers. I will never come back here again. I will bring my money to home depot. I feel bad for those customers who needs to go to rest room due to health issues. read more

I want to say thank you again to Derek for helping me find the thingamajigers and the whatchamacallits, and even though I had absolutely no idea what the technical name was you listened and understood from my hand signals!! Lol Again thank you very much :) read more

Great staff. Very knowledgeable and helpful. I love Ace Hardware but this one has an amazing nursery. Fantastic selection of plants.

Yesterday I found myself needing to wait for several hours in Tracy for a pet service and I couldn't believe my great luck in finding the local ACE Hardware on North Tracy Blvd. The day before I had spent the day trying to find a locksmith storefront where I could make a copy of a 2011 Honda CRV car key. Almost all in the bay area are mobile. I walked into ACE Hardware and immediately was helped by Derrick, a 20+ year employee of ACE. He was incredibly helpful, professional and knowledgeable! When I asked if they made car keys, expecting a "no", he said that this ACE does indeed make car keys onsite! Even though you normally need an appointment, Derrick enthusiastically jumped into my project, including cutting the key and programming it to my car! It was a very reasonable price of $129 which is the lowest I had found--some places were $200+ for a programmed key. I highly recommend this ACE hardware. You are generally not going to find this high-quality service at a big box hardware store and it felt great to be supporting a local business. Thank you Derrick! If you need a car key, go to Van's ACE Hardware in Tracy, CA! read more

Yes you close at 6 and yes you don't need to let anyone in. At 6:01, the tough guy working the door was told there was a part needed or else the water was going to have to stay shut off in the house until the following day. A family and infant are depending on it. People are still in the store and the part needed is known and will be in and out before the people already in there checkout. Tough guy says he doesn't care they close at 6, no exceptions. It would have been no sweat off your back and would not have kept you at the store one second later to accommodate. But, it's a lot easier to just say no. We don't choose when house emergencies occur or else we would have made sure it happened earlier in the evening. I bet if I walked up with my arm nearly cut off asking to go in for some duct tape I would be denied entry. Look up the letter of the law vs the spirit of the law. Not only do you lose this customers business for life, but you lose everyone they knows business especially when you're not the only place in town. Your monthly profits will not reflect a loss and you won't miss those customers but eventually you will when you do it to the next and the next and the next. read more

If I could leave a negative I would.. There is this one guy that works there that has no customer service skills and why he works there have no clue.. arrived at 5:30 with a propane tank and all of a sudden propane is closed. Store closes at 6 there message machine states 15 mins before closing they would close propane service. Last week needed a fuse asked him to open the glass case asked me what I needed I let him know I just needed to look and read and gave attitude just because I needed to find a fuse found it and he would not know what I needed for a 60 jute box 2 amp slow burn fuse... Call manager she stated that they are short handed and they now have it posted at 4:45 on the doors I let her know the store message state 5:45. Still would not of drove across town if there message stated that. So, a store that is open due to lack of personal will sacrifice customer service? How does that work? Great management. read more

I need help getting the right parts to fix a Gogo scooter, and when I went in the employees were very kind and welcoming, but not only that they went to the moon and back to get me the right parts. After almost two hours of trying different nuts we found out that they didn't have the nut I needed, but these incredibly helpful and kind people still didn't give up. They improvised and ended up fixing the problem in a different way. They did almost all of they work for me. They really care about helping people. All in all my experience with is establishment was incredible. One employee I want to give special credit to is Rose, she was incredibly helpful. Thank you Ace! read more

Van's Ace Hardware - The store sign - Hardware Stores Near Me - Tracy, California

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The customer service at this Tracy store has go down... Cashiers are unwilling to help customers. They have moved things around in the store and now harder to find and forget about asking for help... Sad to see as this was one of my favorite places to shop for home repair goods... now, I rather go to Home Depot or Amazon vs dealing with the poor service here. read more

If you want excellent service with knowledgeable people for your DIY needs Van's is the place to go. No place else in Tracy is staffed with knowledgeable people...Home Depot? No way!! Van's has a good assortment. read more

This review is long due. I don't know what takes me so long to review it. I have been shopping here since 2004 (since I moved into tracy from bay area). This is my go to place for hardware needs since 2004. I was really overwhelmed last time with their customer appreciation day. Sorry I had full dinner for $3 purchase. My dad shops here more than me now days, specially for propane fill for cooking. Most employees knows him being a "Turban Man". Thank you all read more

I guess if you're not Anglo Saxon looking you get profiled and followed. Been coming into this store 1 to 2 times a week since I moved here in July of 2019. Was starting a hydroponic garden so was buying all the necessary supplies and vegetables. Usually the majority of the employees on duty are guys. I've never had a problem until a couple days ago when I was being followed by a female employee but never approached if I needed assistance. Every time I looked at them they acted like they were up to something suspicious. It appeared to be all female employees this time. So I guess the Ace hardware women are the problem. Never shopping here again and I haven't since that day. read more

SERVICE: I've been going to ACE for years and have always found the service excellent -- especially the super knowlegeable Kim, Debbie, and Kyle. Now a new clerk, a young woman named Madison, appears to be destined to follow in their footsteps and also become super clerk. She was friendly, professional, knowlegable, and helpful! A few years ago there was however 1 male clerk who told me they didn't have the pipe I was looking for, yet after he stopped "helping" me, I found it. He's no longer there? :) SET UP: Absolutely hate the Maze you have to go through to get to checkout. And I'm guessing they are losing money on the Impulse Buying Items along the way because people are focused on the awkward, cramped path to the checkout. read more

Just go to Home Depot. Chances are you're not going to find what you need here. Close at 6pm most days, extremely limited inventory and not willing to go grab a kiddie pool at 550 pm because "the nursery closed at 545pm". Translation....I'm too lazy to unlock the nursery door and go grab a pool for you, come back tomorrow during our ten minutes per day that we're actually open". Keep up the great customer service Ace! read more

I walked around and almost all looked at me and tried to either avoid me or ignore me, no worries as I will look around finding what I need. In this case i couldnt find what I was looking for, Home Depot website indicated where particular item was located by isle. I don't particular like home depot so I tried Ace. The fact that thier customer service didn't want to help or i was invisible indicated the store wasn't worth the effort regardless. They didn't have the product but I had to find out the hard way. Save your time and just shop the other store for something you know exist there. ACE hardware really is a joke read more

Do not buy any plants here, as soon as you take the plants out the door, there is No Warranty at all! I am Very disappointed, the store does not care about the customers!! This is the store that should be supported by the neighborhood. I would rather buy at Home Depot or Lowes. read more

Called to check the availability of a U-Haul rental or reserve one for the near future. Spoke to a gal at 8:30am. She said they may have a 15' truck available today. But she was writing a contract and would have to call me back to confirm. Ok no problem. 2 hours later at 10:30am still no call, so I called back and mentioned I called at 8:30 and was expecting a call back. She said she was busy and will have to call me back, WTF? Well okay. My wife calls back an hour later to ask the availability of trucks or reserving one and she says "Sorry were all booked!" I have yet to get a call back informing me of this. I've had positive experiences in the past with this establishment. But this left a bad taste in my mouth... read more

I frequent this business very much and have since coming to Tracy in 1971. I have nothing but praise for Van's Ace Hardware and it's employees. I read comments all the time about this business. Some of them are not justified because some people just refuse to understand anything. I had some galvanized pipe cut in different sizes and not one single flaw. Great and friendly fellows. Thank You for being there for us. Manuel Dias, Tracy read more

In & out 7 mins needed 2 weird screws Dominic found measured & got me them in 4 mins .. it would take me 40 ay home depo ! Thx Ace --