Awesome service made sure I was a satisfied customer. Did me a favor by helping me load my wood into the truck.

I went in to get a recessed lighting Light and it took a half hour waiting for two or three people and one said she was gonna be right back and never returned for a half hour and then didn't even return you need to get more better Customer Service you got enough employees in there, but they don't know what they're doing read more

It's crazy how there's hardly any help on floor and now it's allllllll self check out now. One person to help in return and one person to check out all the stations in self check out. If they don't have people I guess I'll start just ordering everything online and only come to any HD for lumber n random stuff I need emergently . Otherwise they lost me as a walk-in customer read more

At first I was just wonderfully surprised by my experience with the floor agent, Madison. My surprise was by her consideration and willingness to help me find what I was looking for and then her understanding I wanted to select the item in a box that didn't look damaged by picking up on my nonverbal language. She was patient and thoughtful, unobtrusive and absolutely ambitious to do her job and do it well without judgment! Outstanding and APPRECIATED!! read more

My faith is restored in Home Depot. After picking up a partial order, I was assured I would get alerted when the remainder arrived. I then got a notification thanking me a week later for picking up the complete order. I went online and spoke to a representative who stated the system shows a few items were picked up by a Joseph and 3 items were on the loading dock. He called the store and the store manager said they would look at cameras and then they could reorder the items for me in store. I was worried it would be a hassle in store and at first it seemed like it was but thankfully, I has the transcript from the online perso. And he made notes in the system on this order. Then, the lady says it says these items were pulled for you, let me look. She found 3 of the 4. And was stating that 2 items were in one box...which we all no that isn't going to be the case but I had her open the boxes up and look anyway.... They were all showing signed by Joseph. She seemed stumped and kept asking me who Joseph was... Lol I am proud, I did not make a rude comment once. I just said I have no idea and that I picked up the partial order in person and I remained calm. Just a side note, some lady was going off about her wait on the phone and having to drive into the store amd waiting in the line there.. So, I felt good not being ugly to these ladies bc they were trying to figure it out for me. So after several attempts. She asks another lady before she credited the items. She started down the same path and I thought oh lord here we go but I just let her retrace all the actions again She said. Let me go look in the back. I thought, she is never coming back. Next thing we know, she is walking up with a big box, she said not sure if this is it, I said well I see my name on it soooo hopefully it is. She opened it and pulled it out. I said, you have made my day. I so didn't want to reorder and wait. I asked what can I do differently next time, she said it was on them. When I picked up the partial order, the lady released all items showing picked up not the ones we got. So the items would have just sat in the back. I don't care. But I am just glad some guy named Jodeph isn't selling my stuff on the marketplace....lol read more

No line at pro rewards return counter. Super friendly service today and easy return. Was able to grab a new sprinkler timer box without having to go elsewhere. Great price, same as online but without having to wait read more

The Home Depot - Product - Hardware Stores Near Me - Tracy, California

Home Depot website is probably the worst and here why I make that statement. The website is extremly glitchy it freezes up and jumps around all over the place it makes me so angry,it almost impossible to order anything off it.browsing to find products is so frustrating and thats all I wanted to say . read more

Straight up service refusal by - pro associate named Jerry ( she does not belong in any customer service industry) Only if I can give negative 10 for my experience I was asked to be helped and when I stated I don't want to sign up for extra perks promotions - she refused to help and and she I can go to regular lane Claiming it's pro services If you don't want to be humiliated and treated like an inmate - do not go to this location I had a chat about service refusal with garret merchandise mgr and will be escalating this manager to store mgr and coperate too! I had never ever been refused services by any organizations Home Depot ., please discuss customer service skill with your employee I am never ever going back to this location ever again ... and if you don't want to get humiliated- pick a different**** store My message is unbiased and I will be talking to store mgr as well I call this NO service or service from HELL read more

Reserved a moving truck from Tracy Home Depot for August 2 on Sept 30. Received a confirmation email on Sept 30 as well. Showed up on Aug 2 to pick up truck and was told they cancelled my reservation. DO NOT rely on them to stand by their reservation. 1star only to post. read more

We came here to look for cabinets and keep in mind the folks working that area have banker hours so we had to come back. Hubby returned on his own and was able to speak with Ali I believe was her name. Even though they advertise in the store that they do cabinet installation, come to find out our project was too small for them so they would not work with us to install the cabinets. She recommended we get a handyman to do it. Also, Ali would not let us purchase any countertops which we were excited for, again b/c our project was too small for them and they have a minimum. I don't understand why they wouldn't just sell us the material. We decided we would just buy the cabinets and install ourselves. We returned on this visit for a 3rd time during the banker hours so we could have Ali help us find a set of cabinets. Well, she was no where to be found. The nice gal working nearby called Ali for us over the intercom where she was supposed to call back. We got the runaround that perhaps she was on her break. Understandable, we waited 15 minutes in the kitchen area. I asked the gal again if she could call Ali once more. The gal was really nice and called again through the intercom so it was heard in the whole store, now for the 2nd time. It's now been half hour and we were still waiting. Hubby said we should leave but I was like nah, not before I say something b/c this is messed up and so unprofessional. I spoke w/the manager, and told him what happened and how we'd been waiting over 30 minutes for someone to help us w/the cabinets. He defended Ali and gave her the benefit of the doubt and said, "well she was busy helping a customer do a return". Sorry but what does that have to do with her hearing? and picking up a phone? I told him, "I understand if she was busy, but that's why you pick up the phone and call back and say "hey, i'm busy rn, I'll be there in 10 minutes". i told him, she couldn't pick up the phone and say that? Still defending her he goes "well maybe she didn't hear the call." I said, "twice??" Why didn't he pick it up and say, Hey she's busy. communication is key and that manager was awful. She came over and wasn't much help at all. All she did was pull up the Home Depot website and scroll through cabinets. That's something we could've done on our own. I thought she was going to show us stuff that was only visible to internal folks like her who specialize in this area. We didn't order anything with her and just researched the cabinets on our own. read more

See all

I called and the representative that answered was kind and guided me to pull up to the Lumber Gate. I went in the lumber door and the associate had a young African American man come outside to assist. The kindest service I've experienced at a Home Depot. If I'm ever in town I'll be coming to this location. My daughter also said the bath room was clean read more

I had a great experience at this The Home Depot location. The place was fairly clean and there is a large amount of selections. Kind staff and functional self-checkouts. Overall, it's a great The Home Depot location. read more

See all

I have to admit I was less than impressed with my most recent visit to this location. The store was PACKED. The only social distancing going on was in the self checkout line that was 15+ people deep where they had x's marked on the ground. To top it off, the entire purpose of coming here was for a specific item which we couldn't find on the shelves. An associate looked it up and determined there were 5 in stock, they were locked up. But then no one could find them in their locked cage/shelving unit. Which wasn't very large by the way. I use another HD location often for procuring items at work... and I find that their inventory counts are often off. I'll place an order and it says it's in stock... and then they'll cancel it because they can't find it. It seems they have similar inventory count issues at this location as well. read more

The Home Depot - Garden section - Hardware Stores Near Me - Tracy, California

Like always takes 20 mins to get customer service. Forget about the paint dept just go to kellymore paint

Another win for customer service. We bought a kitchen appliance bundle from Andrea. She took her time and went over all the options. She's very knowledgeable, patient and kind. She remained focused and answered all our questions. She turned out what could be a grueling process into a fun time. She is truly an asset to Home Depot. One more thing. It was a great deal. If you're looking for an appliance package, go now for the excellent promotion deal. read more

After reserving a truck for over two weeks, they text me the night before my big move with a text that starts "oh, we had to cancel your reservation. "No explanation, just some stupid comment like Uh Oh. When I called, they said that I canceled it several days ago and already rented to somebody else. So in other words, they wanted to rent to somebody else, and just decided to do it by canceling my reservation from the system and saying there's no way to figure out who canceled it. Yet somehow there's a way to figure out that they reserved that truck to another person who is about to pick it up. Will never do business with this organization again. Cost me hundreds of dollars in labor. read more

If you are only doing self checkout please have a line set up so there is no confusion as to who is next for checkout. Your team lets people play dumb and cut in line and don't say anything. Leaves it up to the customers to argue and start fights. Surely you can afford more than the bottom of the bucket customer service being offered at the moment read more

I went to return a Shower head, and valves because it wasn't compatible with the bathtub we purchased. Elizabeth handled my return and saw that there was sealant on the threads, and i explained that we didnt use it because the tub required different valves. She walks over to her manager and asks for approval. As im standing there I can hear her trying to convince her manager "are you sure you want to return it? It looks used". After getting the approval, she looks annoyed and processes the return. As I thank her for the return, she doesn't say anything and hurls the valves into a return bin. She was rude for no reason. She acted like the return was being taken out of her paycheck. This isnt the first time we've encountered rude employees at this location. Maybe in the new hire trainings, you guys can implement "good customer service" trainings. Sucks that this is the only Home Depot in tracy. read more

5 stars to the young man in the paint department, being harassed by a middle eastern man , acting like a child , loud voice , rude behavior , by the way just because people know you & know you shop there- ABSOULTLY DOES'NT GIVE YOU THE RIGHT / to treat another person like that. So from the other customers whom witness this & was yelled at by you! YOU CAN TAKE YOUR ATTITUDE and SHOVE UP , where the sun does NOT shine! Older man, grey shirt with black design on sleeve only , tan pants! read more

Recently purchased water heater from HD, but I didn't check the item until I got home. The control module was broken upon partial opened box. I should have checked, but I had no choice but to take this via curbside pick-up due to virus situation. Very annoyed to go right back and order another one online. Thankful for staff Alex, who helped me expedite the pickup because the order wasn't ready yet. It saved me alot of time as my worker was already at my home working and waiting for the water heater. Currently they have very long hold time for calls or they simply won't respond on the phone. read more

This one star for poor management and and associates specialty paint department, first little kids working and the young African American doesn't even know what she's talking about and young boy doesn't know the different between 2 paint he is telling me one is good and another one is great WOOOW. I was going to buy a 7 gallon of best paint for my house but this guy stopped me so I went somewhere else. Why home depot has a poor management? read more

I just want to give a special shout out to one of the employees here. His name is FORREST!! Thank you so much for your help. Your customer service was A-1. So patient and kind and actually took the time to help me purchase the right equipment I needed to get my job done. Saved 500 bucks to do it myself instead of paying a plumber!! Thanks again so much. You are truly appreciated!!!! read more

Grabbed a firn that I always wanted as an impulse purchase. A lot of Home Depots just got shipments of these and they are usually difficult to find. This Home Depot seems to be less hectic than others I've been to. I personally didn't experience a line upon check out. My visit was quick and uneventful. read more

The Home Depot - Beautiful Staghorn firn I couldn't resist - Hardware Stores Near Me - Tracy, California

See all

Shantel is very helpful and patient. I was in a hurry and she made sure to take care of me and get me in and out of Home Depot. She is very helpful and knowledgeable. I highly recommend her. She needs to be recognized for her hard work. Home Depot is lucky to have her. read more

Mark helped us find a good chainsaw. Very nice guy and knowledgeable. We were stuck because we couldn't find a good price nor did we know a lot about the right chainsaw for the job. He helped us out really quick and was pleasant read more

This place doesn't deserve even one star. Employees are very obviously not willing to work neither help anyone. They are rude and disrespectful. Poorly managed as you can tell by the employee conduct. I did not meet one person that was willfully willing to help or even answer a question. read more

Donno why this is only getting an average rating - this Home Depot is significantly better than most of the other's I've been to in the Bay Area. This one also is much bigger than many of the HD's - I don't think I've come here and not found the item(s) I was looking for. Downside is that this place gets busy - Saturday's here are crazy and parking lot can get full. Overall this is a busy spot with all the new house construction and remodeling going on during the pandemic. Other than that, I've not met a cranky associate here - they all are friendly and helpful. read more

The greeter was rude and full of attitude. Filipino guy with the blue warriors hat.. why work as a greeter if you literally have the worst attitude? Good luck moving up the ladder or finding better jobs. Besides that, the cashier was extremely nice and helpful. Complete opposite. Well done otherwise Home Depot haha. read more

We had a terrible experience tonight while trying to buy a few things for our yard. The aisles in the garden section were all blocked off with pallets. The pool aisle was completely blocked with what looked like trash and the people in the store were only concerned with stocking the shelves. I've worked retail before and considering the time which was 8:15pm and they close at 9:00 the employees were trying to rush the closing process so they all can leave early. Lastly, the garden center ground was hosed down and I slipped and almost fell. I'm okay with the ground being wet since we were in the "garden" section and surrounded by plants but I didn't see one "caution" cone. We ended up leaving the cart at the store with some of our items and decided to just leave. I hope it gets better in the future. read more

Have been trying to get a hold of someone for the last two days. Day 1: I was told someone would call me back to make an appointment. No one reached out. Day 2: I call back and notify them I did not receive a call. I get put on hold for over an hour and when they finally answer, they hung up. Yikes. How do I offer zero stars? read more

Entered garden area for possible plants all need water bad. Went to get seeds instead yet plenty of members walking around. Not aware of watering need up front even by register sunflower plants are wilting read more

We came in for blinds and were provided assistance by Cynthia. She helped us figure out the exact sizes we needed and cut the blinds for us. She was extremely professional and we had a lot of questions that she was patient and able to answer for us. We really appreciated her help today! read more

The Home Depot - Hardware Stores Near Me - Tracy, California

I've been coming to this home depot for almost a year now, including twice last Saturday. We recently bought a home in the area and have needed to do many things at our house. Home Depot always gives you good customer service and insight to doing things at your home. They have everything you would need for a house repair, upgrade, etc. I've been buying tons of stuff for our landscaping here as well. They have everything needed to do your garden, driveways, etc, from rocks, tan bark, soil, plants, fences, pots, and much more. read more

DO NOT BUY ANY APPLIANCES FROM HOME DEPOT!!!! Do not buy appliances from Home Depot. Their policies benefit only them. Home Depot is not the Home Depot from 10-20 years ago. The customer is wrong and don't care to do the right thing. The customer is no longer valued. Sad day when a company no longer values loyalty or their customers. read more

I want to give a HUGE SHOUTOUT to Ben , Nailah , Alicia and mike !!!! I want to thank these people so much for the help they have granted my dad. Every-time he goes and he's a regular he always is satisfied with there service and never forgets to come home and say how much these employees have helped him!! Thank you so much from his family and him !!! -Juan Flores & family read more

BEWARE... Home Depot Does Not Give you the sale prices automatically. They charge you the regular price then when you bring it to their attention At the customer service counter with the receipt they say that they can't tell what you purchased by the information on the receipt. read more

Home Depot Tracy has received my blinds on October 7th. (I ordered blinds on April 3rd.) They are sitting over it for almost 2 months now. No communication, no effort to get it installed from their end. I have been calling the store 8th time to follow-up and get the blinds installed. I have already PAID for the installation. Every time I call the guy who can help schedule the installation is unavailable - sometimes he is out for lunch, not at desk or left for the day. This is such a frustrating customer experience. The customer care agent says I will add a not. Nobody even cares or acts on these notes. Please HELP asap. You guys take the money upfront and then let the customer chase you and get frustrated. You should be fined for this behavior read more

All employees was helpful throughout the store, all the way to self check out, I left my wallet in the car and Kirstina cashier at self check out was very understanding, she told me it was okay to go and get it, and said i could come back to the same line once I retrieve my wallet and come back in, thanks to you all wish I got all your names, they even showed me the right supplies to buy for the dry wall I fixing !!! read more

The Home Depot - Great customer service from all employees, even all the way to self check out. - Hardware Stores Near Me - Tracy, California

Does anyone answer the phone here???????????????????????????????????! Called multiple times to be hung up on!? WTF!!! Who manages this store? They should be fired! read more

Customer service here is so bad, the worst actually. I was asking this guy who was working in aisle 38 around 5pm today about certain tool. I asked him if I got the right tool and showed him the picture of it, and he said yes, then i was gonna ask him if that tool actually is the one I need but before I even finish my sentence he already shuts me down by making me feel so stupid.. And it turned out that the tool I got was a wrong fit. Don't go to this place if you plan on asking them questions. read more