I called Michael, when my dryer stopped drying. Since he's a one-man show (he was at the time I…read morecalled him in March 2024) he's diligent in doing his best to take care of emergencies first. Sort of a triage mind-set, instead of a "first caller comes first". When I called Michael, my situation was not an emergency so he didn't come until the following day, which was just fine with me. He did call to tell me he was backed up and would come the next day. At that time, Michael lived in Staten Island. He had so many service calls in NJ that he decided he really needed to move to NJ, so he did. I had a problem...the same problem with my dryer just a few months later. When Michael came...he couldn't understand why the part that needed to be replaced was the very same part he replaced just a few months earlier. He thought about it and asked me where was the lint duct that exited the house. I brought him outside to show him. He opened it up and said...the duct was packed with lint and that caused the part in the dryer to burn out. He cleaned out the duct...which I'm pretty sure had never been cleaned out. Let me tell you...that duct was PACKED. Michael said I was very lucky the lint inside didn't catch fire. Michael replaced that part again and I never had a problem with after that. Michael charged me very little for that second service call. Not only that but he replaced, for free, the cap to that duct, as mine was broken. He's a reputable businessman...honest, does excellent work and very respectful. Any appliance issues, I call Michael.

I was told the repairman would arrive between 9 am and 12 pm. At 11:30 he told me he couldn't be…read morethere until 2. I didn't hear from him for a few hours after 2 so texted him twice and he didn't respond until 7:30 pm, telling me he wouldn't be able to make it. Wasted the whole day waiting and he never even came so I had to hire someone else. Very unreliable.

Great - got a second-hand gas dryer which had been converted to propane and we needed it converted…read moreback to gas. Gladys who works the phone line was friendly and polite. Within a few minutes she was able to find out the cost (absolutely fair) and get me scheduled. Day of they reached out about the tech being able to come earlier - excellent communication. I will definitely call them next time I have need.

John from American Appliance Services is a brilliant technician…read more He will accurately diagnose your appliance problem and will repair it perfectly. He is polite, honest and respectful of your property. He will candidly tell you if your appliance is not worth the cost of repair. Service of this quality is a real rarity these days. Do not hesitate to give him a call. You won't find a more trustworthy nor more talented appliance expert.

Do not use this company. They told me that I needed a new fan motor in my True commercial freezer…read more I told them to give the the motor that they are removing out of my freezer. The Technician handed me a regular fan motor that didn't belong to my freezer. My motor was never changed and they charged me $895 for the repair. My freezer still isn't working. The picture below is the motor they gave me

Terrible service! Didn't do the repair, charged me for the service call, had to return parts…read morebecause he didn't show up, or take any of my calls. Now i am out over $260 not including the cost to get someone else to fix it. And he misdiagnosed the problem! The other guy fixed it in two minutes with a hammer!

I WOULD NEVER RECOMMEND THIS APPLIANCE REPAIR SERVICE TO ANYONE. Started with the phone call when…read morehe said he was wide open availability, my husband said later in the day, but I will be in and out or tomorrow and the appliance guy's response was "I'm doing you a favor." He could not fix our problem and when I asked him about his service charge and took out a credit card because he did not share his fees with us or only accepts cash payments, he got nasty and told us he does not accept credit cards payments and if he did he would charge us a 5% fee on top of his already expense service charge. I told him if he wanted to be paid cash, he should have made that clear when the appointment was scheduled. How would we know he does not accept credit cards and his payments method are from the stone age. Then as he was walking out, he said "have a nice day" as he itched his nose with his middle finger at us. NASTY NASTY NASTY IMMATURE LITTLE MAN!

I had Appliance repair men come out to fix washer/dryer in Clark NJ and they did a superb job…read more Their fee was totally reasonable. They were prompt, fast and professional. I feel totally fortunate to know about this company. I will always call on them to fix my appliances from now on. Valerie

Fraud! Such a horrible experience with this company! Needed a credit card to make an appointment…read moreand card was charged 59.99 right away... said repairman would be her between 4 and 7 he showed up at 8:30 pm.. i called and canceled the appointment and 3 minutes later he rang my bell.. feeling bad we let him come in and what a huge mistake! There was a language barrier and we had no way of really communicating the problem. He was watching the machine spin for 20 minutes. I had to show him how to put the machine in factory setting. He called someone and explained what was happening and hung up and said drum is broken. Never removed the lid never even looked inside the machine. This company is not located where they say they are. I had the manager call me from Miami florida, customer service in hackettstown nj and when i questioned why the ad says clark, he said he can put whatever he wants! I asked for a refund for the fraud charge bc of all of this and was told no. He said the tech didnt want to tell me himself what was wrong. This is a scam! Do not fall for this!

Before Calling "The Appliance Repairmen Scotch Plains (ARSP)" at 908-441-8167 consider the…read morefollowing: My refrigerated stopped working on 8/21 and as always, I go local first looking for a service provider in Scotch Plains. ARSP responded to a message and assigned a contractor for 8/24. After two weeks of service visits and the installation of numerous parts and a compressor it came to a point where the service provider said he could not fix it, that I should get a new refrigerator and he would refund $450 dollars of the initial $660 I paid, but he would come back and take all the parts out he put in, with the exception of the control board, leaving me with a disassembled refrigerator. I said no having no choice since the freezer is partially working and I need food in the house. I did agree in a text to "not" hold him to his 6-month guarantee since there is no way he could repair the unit and I accepted a 300-dollar refund. He expected me to sign a piece of paper avoiding any responsibility when he returned the $300 personally on Sept 9th, which I did not sign. The warranty for the work I did agree to remove, as stated earlier, but not liability for using inappropriate parts which I believe your company should be responsible for when assigning "local experts." I am presently trying to confirm if the assigned vendor is licensed in NJ. I do not hold the vendor directly at fault since ARSP assigned the work and advertised local experts. Summary 1. The ARSP assigned vendor replaced my compressor with a non-linear one not designed for the Kenmore Elite (made by LG.) afterwards I had a technician from a licensed LG repair service to repair the unit but explained you have to use the same type of compressor or the system will not operate correctly. The guy felt so bad he did not charge me for the service visit, but because of liability will not repair the unit. 2. I called ARSP after about a week of failures to hear that ARSP does not have any technicians, they only assign "EXPERT" contractors and I was told they could not help me and their owner and management will not take calls. 3. ARSP accepted a credit card payment pre visit, but the contractor they sent would only take cash or checks. That should have been my first warning 4. The contractor did not tell me that the Kenmore (LG made) compressor has a ten-year replacement warranty when he gave me the estimate and his work has now voided the parts warranty. 5. Since ARSP was who I initiated the work with and since they set it all up, I did not initially check with the BBB. I have subsequently checked the vendor they sent who has an F rating. Wondering if background checks are provided prior to listing? Future customers should insist on such. 6. I tried to check the EPA License # on the bill from the contractor with EPA registration from the NATE ID: site message received "This technician no longer has active NATE certifications" In fairness to the vendor this could be an over-sit so I am not listing name information. 7. ARSP has called me back on 9/11 offering my $60 service fee for the appointment returned, and to have the vendor come back to my house to strip my unit (which at least the freezer marginally working) of all the parts he put in and he would than return the balance of money I paid. ARSP would then have me start over with a new service provider I would have to pay in full. Since a licensed repair service would not take the job because of uncertainty and liability of the work completed, I am not certain who they would send! In any case I said no, I did not want the old vendor back in my house I just want a reputable repair service to come and complete the work correctly. I offered to provide ARSP the $300 the old vendor provided and am not looking for any financial gain. Nor am I looking to pay any more money after losing frozen food twice after the repairs stopped working and waiting weeks for what should have been a standard repair. LESSONS LEARNED: * If using ARSP understand they are not technicians and you have no recourse when things go bad. This is not clear on the site. * They are not local they use service providers from all over, contrary to their site saying Union County. The vendor I was provided was outside of Union. * Make sure they are sending a licensed repair person out and certified for the brand of unit you have. I have not been able to find the company listed on the NJ register, but as I indicated that could be just an oversite, but something I am following up on for future posts. ARSP appears to be listed correctly, and I am hopeful they do the right thing. * Make sure they check warranty services * Always go to the brand site and only use certified companies, but still check certifications * The ARSP operator was polite but was not helpful or fully understanding of the issue. *

TJ's accommodated my appointment very quickly. Sean, the technician, was very professional and…read morepleasant. He was honest about what needed to be done and explained how he fixed my dryer step by step. He was punctual and worked on my dryer with much care. I would highly recommend Sean to my family and friends. I will be calling them again when needed and requesting Sean.

We manage a rental in Brooklyn and used FUSE services for the repair of our Samsung dryer. Not only…read moredid they have the most reasonable service call fee among all the companies we contacted, but the communication throughout the service was clear and constant, and they repaired our appliance promptly. Thank you, Leo

I'm waiting for a call back . No one is calling to let me know when they would be able to come and…read morelook at the refrigerator.

I have a front loader dryer with steam feature which started to leak water on Friday. Monday I…read morecalled , he promptly called me back and spoke with Steve after a few moments in conversation . He gave me a great idea , problem resolved . I want to Thank him for his honesty . Nice to know there are people who are truly helpful

Steve was very professional & knowledgeable Quick response…read more I have called appliance Doctor in past Very satisfied Steve is a "DOC" that still does house calls