they tell you things that aren't true , like battery life. my friend brought her rv there n they said her batteries were bad but the guy who she bought the tv from said they just replaced them few months ago. it maybe cause she was a female they took advantage of her, which is not good. they should treat everyone the same no matter what sex they are read more

We bought our travel trailer from Vans. They are a wonderful Christian family. They all work there Dad Mom sons wife it's great. They made sure we were well informed about our new home away from home. A week after we also received a Thank You card from them with a cute travel trailer on the cover, they had all signed it. AWESOMEEEE!!!!!! We call them to ask a question and they remember our names and our trailer. We went to several other places looking at travel trailers, we did our research. Most places were too busy to have patience with our questions, and the prices were way too high. Vans not only answered ALL our questions. Price was perfect. They threw in some extras and we still came out ahead. God is always good and leads us in the right direction if we let him. read more

Van's Rv-Trailer Company - Perfect travel trailer from Vans. Perfect experience, we made new friends. - RV Dealers Near Me - Surprise, Arizona

We brought in our small RV trailer for which we had a laundry list of things that required attention. They fixed all the items on the list, correctly and for a good price, even a couple of items which we had been told by other service places were not possible to do, like add a proper exhaust fan above the toilet. We used the trailer right away after getting it back, and the trailer worked even better for us than when it was brand new. I can't recommend these guys enough! read more

Back at vans for an,upgrade. Love this place. Anyone looking for a trailer, give them a look. Will make you feel like family. Great product and prices. Exceptional service. Dont wast your time by going to all the other dealers with there car dealer type scams. Here you get upfront and honest from the beginning. This is my second trailer i buy here and would recomend any family member to come here. There service dept is top notch. Wont try to upsell you crap you dont need. read more

I have purchased two trailers from Van's RV. I purchased my first trailer in 2002, and recently upgraded to a new toy hauler. From sales to service, I would highly recommend them over anybody. Family owned and operated, they will treat you like no other. I have recommended them to other friends and that have all been satisfied. This company is how everyone should run their business. Honest, friendly and very competitive. Thanks guys!!!! Ken Wong read more

Their name is not updated online and they'll schedule for service they don't provide. A waste of our time!!!

We chose to purchase a TT from Vans initially because we wanted to support a local business and they were close to our home. We arrived at about 3pm to check out a used trailer I'd been tracking for months there, as well as a newer model that had been listed for over 2 months online. I knew both were listed at more than twice the NADA value, so I figured since they had been sitting for months, maybe we could see what they looked like and make an offer on one. We were ready to pay cash for anything we bought, used or new. Not only was the older model literally filthy and looked like it had been dug out of a junkyard, we were told that the entire lot was sold out.... that NOT ONE of the trailers on their lot was for sale! The BS was obvious. Why? Who knows. Maybe he just didn't want the sale so close to the end of the day? Maybe he just didn't like the idea of making money that day lol Then, to top off being practically told to leave after not even greeting us, we were basically told not to even bother going to another lot; that Vans was the only lot around who was honest lmao... Not 3 days later, my neighbor purchased an trailer from there.... the newer 2020 model we were also interested in... that we were told wasn't for sale. I am an Army veteran who has just been diagnosed with multiple sclerosis and macular degeneration. Our decision to purchase an RV was so that our family could spend my last couple of years before I lose my eyesight, traveling and seeing as much of the country as possible. To be treated like our money wasn't wanted, and told that we shouldn't even bother shopping elsewhere, was not only unprofessional but it's clear that this company doesn't hold any respect for veterans. We were clearly unwanted at this dealership. No prob. The same day we paid cash for a brand new 2021 trailer at the Little Dealer/ Little Prices spot. We were welcomed, the options and prices were better, hell we even got an extended warranty and accessories thrown in, on top of an impressive cash purchase discount! I don't recommend anyone wasting their time or money at Vans. Go somewhere that honors our veterans and is truly an honest dealership! read more

I went in there just to browse, never received any pressure they were very friendly. I found a 2002 pop-up trailer that was almost in mint condition. The father and son both helped me out got me a great price on it, They were fair not pushy down to earth fuck did you expect to meet when dealing RVs. I could not be happier with my selection or happier with the wonderful service that I received. This is my first RV purchase and let me tell you public I will go back there and I will tell everybody I know how wonderful and how great experience it was dealing with them. I couldn't avast for a better dealership or people. Thank you guys so much for everything you've done for me I will be sure to spread the news far and wide. read more

My HUGEST apologies for not writing this review sooner! They definitely deserve it! In a nut shell- HIGHLY RECOMMEND! That is for sales, service & repair shop! More details??? As others have stated, it is a family owned and run business. Somehow that makes a difference in the experience here. They truly are invested in your business. From the parents, to the (grown) children and to their spouses, all a JOY to deal with! Let's not forget the employee who did our walk through too. He had nothing but time and patience to answer all our newbie questions! (Sorry I forgot his name, Steve Tyler?) Last October we were down on Bell Road prospecting a new-used little SUV for the hopes of actually buying a little pull trailer in the future. In a year, we dreamed! Low and behold as we went to pick it up, upon doing a u-turn we seen Vans RV and there was a used A-frame right out front that looked perfect for what our eyes dreamed about while doing trailer research. We had to stop and have a look. Well I tell you, who knew within no time we would own that A-frame!!! Only sharing that to say... None of this purchase was planned and we had no idea about Van's or what to expect. Paul was the salesman and his wife Naomi did the paper work and such. What a sweet couple. Now we had a credit hiccup to work out, hence why the plan to search in a year... but they clearly have been doing this a long time and had connections with financing companies for perfect credit obviously, AND not so perfect as we were at that moment. Happily, it all worked out! This is a bit embarrassing to admit in a review but it has to be shared because Paul kept us calm and hopeful to go through the process of seeing who could help us! Happily we weren't as bad as we thought! Whew! I absolutely want to share that because this was not a huge sale being a used A-frame, but at EVERY step, the concern to make the sale was as if we were buying a 100G rig! We truly felt valued as a customer! As well they had a connection to a fella for a fair price to add the towing brake system to our vehicle. That was convenient. And this fella seemed to be as awesome as they are! Following the lead. Now, for the cherry on top..... Kevin in the service department!!!! Applause please! LOL Seriously though, this is what has made the biggest difference of all. Not only did they care when selling, the after purchase care has been just as personal and attentive. We had a blip over the battery and co2 alarm....this unit was used as mentioned.... some things cannot be foreseen. But Kevin took care of it all quickly, perfectly and fairly!!! Did I mention we were newbies???? Yep totally. Well, we are a bit handy and have been able to call for quick advice from Kevin. He has had much experience and expertise to share and guide us with! (We still love the particular solar suitcase recommendation) There is no push to get us in the bay. As a matter of fact he seems to recognize and suggest what could easily be done on our own (you know, such as just tightening things that could have shook loose, LOL, who knew?) THAT is integrity and is highly valued! Thanks again Kevin, your time to share has been truly appreciated and richly learned from to enhance our camping experiences. They are as close as you can come to a perfect company to buy from. Vans will be the first on my list if we upgrade. Got to admit the one flaw too, in all fairness. The business hours are tough to schedule around for working people. Thanks to you ALL for a great experience and after care too! Can wait, (cause we don't want to see you for break downs) but can't wait to show you what we did with our little piece of paradise trailer!!! read more

HORRID salesman greeted us. The first thing he asked was where we were from. We introduced our friends from Colorado and said they were shopping for a toy hauler. He immediately had an attitude...saying his experience is that people from out of state are just looking....but never buy anything. We asked if he could show them the Ragen model and he said "no, I'm not wasting my time." We were appalled! Isn't that a salesman's job...to show things for sale??? He said not in this case...he just waved us off and went back inside saying "visitors" never buy anything. It is interesting to note that when we left in shock, we took them to the LaMesa lot and they purchased a new toy hauler that day. What a jack ass.....but a jack ass that lost a sale that day! Very weird experience. read more

because I work like everyone else, dropping off my class C during the week isn't an option, I tried making a Saturday appt so I can just drop it off and nothing else and I was told by staff they don't do that, and that its to much of a hassle to take drop offs on a Saturday. im sure there is another RV place that realizes people work and need Saturdays to drop things off. read more

We had visited many rv businesses and had gone to most of the rv shows in town. We bought our travel trailer at Vans, we are so glad we did. Their customer service is amazing! They are always so helpful and ready to help. Kenny the service tech is outstanding! This is our first trailer but it won't be our last but we will only buy from Vans because of the service. read more

Van's was a great experience from start to finish. We bought our RV, added a couple of things and then had them do additional work a couple of months later. Wonderful customer service and they went way out of their way to be sure we were happy. we WILL be back. Thanks for making it such a positive experience. read more

we bought our trailer in 2016 18rbs.we have done dry camping 4 times in the last year.i have put 2 brand new batteries in this trailer and unless we are hooked up to electric the batteries wont last for dry camping for more than 5 hours.if this is the best they have in how long these batteris last then i would not recommend this dealer to anyone.as long as you have full hookup its great but dont do the dry camping because you will have no lights no pump and no fridge in less then 5 hours.it is very frustating .so i am putting my trailer up for sale and look at another brand ,this one sucks plain and simple read more