I'm a total newbie, and every time I go in there they have the absolute nicest, most patient, helpful employee behind the counter willing and eager to thoroughly help me out. Last time I was especially impressed with Johnny. He helped me find the best product (asked questions to figure out what I would and wouldn't want), didn't try to up-sell me anything, gave me the four-star treatment when deciding on flavors, and even went out of his way to show me how to set it all up so it was ready to use before I even left the store. Johnny's basically a rockstar. read more

VapeHead Origins - VapeHead Origins storefront - Vape Shops Near Me - Richland, Washington

Thank you very much, and I'm sorry for the last review I was frustrated with my Haze tank and thank you for the support. Great service. read more

I love this place. The best staff ever! They are all so helpful, cheerful, and very knowledgeable. Lots of product and if they don't have something they will order for you. It's very welcoming with couches and barstools- a complete hangout place! read more

Sorry the last reviewer had a bad time. This is my second vape shop to see in the area and it beats the shops from my town in yakima by miles! Fair prices from what I could see and the largest vape selection I have seen yet. Biggest plus? I love taking advantage of a vape bar. Tasting and sampling the hundreds of new flavors. We all know the vibe, the more you try, either the more awkward you feel, or the employee is trying to rush you to find a flavor. NOT HERE, we would stop talking, id see something, hed pull it out and wed start talking about it again. I went from standing to taking a seat for half an hour trying juices with the girlfriend until we narrowed it down to one we both loved. Popped in my juice, leaned back in the couches and watched the sports games on the tv. Professional yet fun employees. KILLER inside atmosphere. They need to renovate their storefront though. It looks like a cheap e-cig cigarette shop from outside. Best vape bar I have visited in my half year of vaping, I went to another place last time I was in town and in need of a shop. I will never go back to that store so long as this place stays around. Hell I wanna go back jus to hang read more

Disappointed to say the least. I have been there multiple times and the employees are too busy smoking their own pens to offer any help to the customers. The shop has a sweet set up but the personalities behind the counter ruin it. I recently spent $300 on a fresh set up, which the cashier dropped on the counter during check out. Took it home that night and it would no longer hold a charge. When I took it back the next day they treated me like crap and told me it was my loss. Sorry, but customer service doesn't exist at this place. I would recommend any other vape shop in town. I wish I could say differently, but being treated so poorly was disappointing. read more

Went in to this store with a friend of mine to purchase a mod as he is trying to quit smoking. He Purchased a 130$ ijoy 270 kit as well as a few other small items totaling 240$ the person working the counter didn't seem happy to help and was very slow and assured us that if there were any problems to return and they would "make it right". This is not where the issues began. The following day the brand new mod quit working with only a small fire count. Upon return to the store to inquire what could be done about the faulty mod, we were told that no such return policy was available. They do no returns and no exchanges also that my only option was to return the device to the manufacturer and await a new device. Very disappointed in the customer service and the fact that we were told there was a 30 day return policy on the device and there was NOT. Don't waste your time or money here. If I could rate less than one star I would. read more

Great place! They have a nice selection of vape juices and so many flavors. I have to give a 1-star, though, because I was sent home with a malfunctioning parts. read more

I was in Prosser last weekend wine tasting when my vape pen battery died. I headed to the nearest shop and purchased a new one for $15 and a charger for $5. That night I couldn't get it to work so I returned the next day to exchange it for a new one. I was told it couldn't be returned. I couldn't believe the shop would not take the broken pen back. The sales associate called the boss and he said it could be exchanged. We tried another and it didn't work either. Sure glad I tried it before leaving the store. The sales person upgraded me to a better pen and I left the shop happy. The new pen battery is working great. I wanted to write a review to let people know to try the cheaper pens before leaving the shop and to thank the salesperson for having good customer service and sending me away pleased with my purchase. read more

Didnt know how to swap coils because im new to the vape scene, was helped and taught how to do it on my own. Browsed the different juices and even got to smell ones i was interested in, other shops required you to buy it. They also have unlimited samples for less then 50 cents. They were out of stock on the coils i wanted, i will change my review next time i stop by if they stock up on thag coil because it is the most popular, should always be stocked read more

Not very impressed with this place. 120 dollars for an evic mini vtc with batteries. 99 for the kit. My vapor store has the same kit for 56 dollars. With batteries (2 Samsung) it's 74 dollars and change. I don't like people trying to pull one over on me for 46 dollars. Walked in and they were polite enough but prices aren't great read more

Vape head origins is my go to shop the people there are great, it is a very welcoming store plus very helpful with a great selection the only negative thing i have to say about the place is, there is none! They help me with what ever i need and are great help read more

I will not shop here ever again! I have been spending between 20 and 50 bucks here for the last couple months. I picked up a new vap and within a week the screen went out. I went in to talk to them and they said that there was to much wear and tear on it to return it. I think they are stuck up and don't try to help so much as just get a paycheck. I guess a 100 dollar vap is to much for them, considering I spend close to a 150 dollars a month there. read more