I'm a total newbie, and every time I go in there they have the absolute nicest, most patient,…read morehelpful employee behind the counter willing and eager to thoroughly help me out. Last time I was especially impressed with Johnny. He helped me find the best product (asked questions to figure out what I would and wouldn't want), didn't try to up-sell me anything, gave me the four-star treatment when deciding on flavors, and even went out of his way to show me how to set it all up so it was ready to use before I even left the store. Johnny's basically a rockstar.

Thank you very much, and I'm sorry for the last review I was frustrated with my Haze tank and thank…read moreyou for the support. Great service.

I'm a trucker so I have to be careful where I can park and I was coming from pretty far away so I…read morecalled ahead to make sure that they had what I wanted. I was told over the phone that they had it. When I got there, they had a very small selection, but they didn't even have what I wanted what I specifically asked for so be careful when you call them and you ask if they have something that you want.

Cashiers are very nice and their prices are awesome! 39 cent and 49 cent torches, what?? They don't…read morelast forever, but last long enough to maoke me feel like I got my money's worth.

Took quite a bit of time to help us on top of that the flum pebbles sold at this location are…read moredefinitely fake!! Purchased two of the same flavors both tasted very off. The one in cali are 100 times better. compared the ones from this location. I compared the boxes and the vapes, the ones in California and the ones at this location are both completely different. Scanning the QR and seeing it say they're legit, there really not. They have a wide selection of vapes just not sure if they are all legit .

Best prices in town! Large Selection of disposable refillable and glass. Staff always friendly!read more

I smoked for 42 years and now have vaped the past 18mths. However I needed to buy loose tobacco,…read morepapers and a rolling device to send to my son and had no idea what I was doing as I'd been a slave to Marlboro the whole 42 years. I was immediately offered assistance when I walked in looking lost. The lady who helped me was knowledgeable and understood I what I wanted, why I wanted to spend the least amount I could and still get quality. She wasn't pushy or impatient with my questions. I ended up with good, inexpensive tubes and a decent roller. I've gone back one time more for Tubes & Tobacco and hopefully my (adult) son won't need care packages in the future. As a long time smoker I know nothing else matters when in need of a nicotine fix. As a shopper nothing else matters but product quality, low prices and good customer service. On a side note if your looking to quit and need incentive and are a strict Marlboro smoker look up what they did to make it harder to quit smoking by developing free basing YES! Free basing! Back in the early 60's people were quitting due to the discovery of health issues. It was easy to quit back then. I read the following info and made up my mind. Since nicotine doesn't cause cancer, and combustibles do, I went to vaping for my daily nicotine. For some reason black licorice and cinnamon helped during my transition time. Anyways, smoke or don't smoke, but be informed and don't let the government/lobbyists take away your choice to vape if you choose to! Read this portion of one report using the tobacco industries own internal documents, and then do your own research. I did and was pissed to learn why I could smoke a pack of any other brand but still crave a Marlboro Red! 3.1 Free basing nicotine Free-basing nicotine At least as far as its rivals are concerned, the success of Philip Morris's Marlboro brand stems from greater 'free' nicotine resulting from higher alkalinity (pH) induced by the addition of ammonia technology (see section 3.2). Ammonia can speed the delivery of 'free' or unbound nicotine to smokers by raising the pH (alkalinity) of tobacco smoke using additives. This causes the smoker to 'freebase' the drug -- much as a crack-user takes cocaine. Dr. Jack E Henningfield of the John Hopkins University School of Medicine explains the action of ammonia thus: "A third thing that ammonia-like compounds can do is increase the pH, increase the amount of free base nicotine, or what Dr Rickert earlier referred to as unprotonated nicotine.... The free-based form of cocaine or the free based form of nicotine is more rapidly absorbed, has a more explosive effect on the nervous system. Ammonia is one of the ways that you can provide free-based cocaine or free-based nicotine." (1997)16 Nicotine in different forms Many documents explain the tobacco companies' recognition that nicotine is available in different forms. "Nicotine may be presented to the smoker in at least three forms: (I) salt form in the particulate phase, (ii) free base form in the particulate phase, (iii) free base form in the vapour phase. It has long been believed that nicotine presented as in (ii)/(iii) is considerably more 'active'."(BAT 1984)17 "Nicotine is in the smoke in two forms as free nicotine base (think of ammonia) and as a nicotine salt (think of ammonium chloride) and it is almost certain that the free nicotine base is absorbed faster into the blood-stream."(BAT 1964)18 More free nicotine means higher 'impact' I purchase all my vape supplies online but if I needed to buy local I would go to this shop to begin my search for an oil I liked.

I shopped exclusively with not only the Kennewick store but also the Richland store. The last few…read moretimes I have shopped in Kennewick the employees are rude, short and act like you can't get out fast enough. When I was shopping yesterday, all I could hear was the tall brunette complaining about another employee not helping customers. I waited at least 5 mins and finally left. The 2 employees working were more interested in their conversation then helping me and another customer. Yes they give you a discount if you have a lanyard but the discount doesn't help if your not able to purchase what you need. I will shop down the street where they do offer help and act like they appreciate your business.

Today was my first time walking into Education Cigar and Pipe....wow, what a nice selection of…read morecigars and all fresh! If you are a regular cigar smoker or never smoked one before definitely stop into Education Cigar and Pipe as the staff will help you to find the one for you. The selection is extremely large and can be overwhelming so ask for assistance. Today I just purchased a few cigars and looked around of all the accessories that Education Cigar and Pipe have, excellent prices and for accessories from ash trays to lighters. I am not a pipe smoker but notice all the pipe tobacco. When you buy your cigar go through the casino and you can grab a drink and go outside t the outdoor smoking area where you can set and relax with hour cigar, drink and watch a sports game! I come to this area regularly and I know my new stop.

Rick is extremely helpful and knowledgeable! I come here for a regular supply of green River…read morevanilla pipe tobacco. So good. Tons of choices, pipes, cigars, and he always offers you an ice cold bottle of water. Great customer service, very good local business. Highly recommend.

I can't believe this shop has only one review. I had the best experience with Smoke City for Less…read moretonight & was so impressed with their customer service. I called this evening asking if they had a E-cig in stock called the JUUL, the employee (didn't catch his name) put me on hold for a minute to go check for me. They didn't have any so he offered to call the Pasco and Kennewick location for me to see if they had any on hand. I told him not to worry about it since they were closing in an hour and I live in Richland so I wasn't trying to drive out of Richland. We hung up and he called me back not 2 minutes later to let me know he he called the Kennewick store for me, they had some & was going to have more JUULs brought to the Richland location and that he would have them in 30 minutes for me. I feel like costumer service like this is so rare nowadays and I really appreciate him taking the time to do what he could to get the product I needed in the store for me. When I got there everyone was so nice and helpful. Thanks for the badass experience and service you guys. Will definitely be back!

Nice staff decent prices open late. Great…read moreselection.............. ............ That's all

We had some questions and the staff was very helpful we got this wha we needed. We will be a return…read morecustomer!

Lady with the green hair extremely rude I just turned 18 a year ago and she had to ask for my ID 3…read moretimes and almost didn't let me in the store. Terrible customer service. If your number one job is to ID people and do the math and you can't even do that without an attitude customer service is not your cup of tea. Will not be coming here again. Please advise.