I shopped exclusively with not only the Kennewick store but also the Richland store. The last few…read moretimes I have shopped in Kennewick the employees are rude, short and act like you can't get out fast enough. When I was shopping yesterday, all I could hear was the tall brunette complaining about another employee not helping customers. I waited at least 5 mins and finally left. The 2 employees working were more interested in their conversation then helping me and another customer. Yes they give you a discount if you have a lanyard but the discount doesn't help if your not able to purchase what you need. I will shop down the street where they do offer help and act like they appreciate your business.

It's so frustrating how hit or miss the service is. I have had some of the most amazing…read moreconversations and gotten a ton of information from staff but every once in awhile I get helped by someone who is so rude or just hates their job. Today I went in and the girl with the bleach split bangs was literally so rude and unhelpful I have no idea what I did to deserve the attitude. I was annoyed that some disposables just stop on you and I was trying to get advice on a new one to try. As a manager at another retail store, this could have been an opportunity to sell me a good one for good money. I ended up with a cheap one to get me by because I wanted out of there. The energy was off. I just hate dread coming here because I never know what experience I'll have.

I'm a trucker so I have to be careful where I can park and I was coming from pretty far away so I…read morecalled ahead to make sure that they had what I wanted. I was told over the phone that they had it. When I got there, they had a very small selection, but they didn't even have what I wanted what I specifically asked for so be careful when you call them and you ask if they have something that you want.

Cashiers are very nice and their prices are awesome! 39 cent and 49 cent torches, what?? They don't…read morelast forever, but last long enough to maoke me feel like I got my money's worth.

I'm a total newbie, and every time I go in there they have the absolute nicest, most patient,…read morehelpful employee behind the counter willing and eager to thoroughly help me out. Last time I was especially impressed with Johnny. He helped me find the best product (asked questions to figure out what I would and wouldn't want), didn't try to up-sell me anything, gave me the four-star treatment when deciding on flavors, and even went out of his way to show me how to set it all up so it was ready to use before I even left the store. Johnny's basically a rockstar.

Thank you very much, and I'm sorry for the last review I was frustrated with my Haze tank and thank…read moreyou for the support. Great service.

Took quite a bit of time to help us on top of that the flum pebbles sold at this location are…read moredefinitely fake!! Purchased two of the same flavors both tasted very off. The one in cali are 100 times better. compared the ones from this location. I compared the boxes and the vapes, the ones in California and the ones at this location are both completely different. Scanning the QR and seeing it say they're legit, there really not. They have a wide selection of vapes just not sure if they are all legit .

Best prices in town! Large Selection of disposable refillable and glass. Staff always friendly!read more

This is the best dispensary I've been to in years! I appreciate the order of the lines and getting…read morecustomers through quickly. The staff is helpful, welcoming and friendly. I enjoy talking to them every time and always leave with some quality bud. I will not go to any other dispo in the area!

I wanted to take a moment to congratulate Nirvana on accomplishing something I previously thought…read morewas impossible: turning a simple cannabis purchase into a multi-stage endurance event. I've visited government offices, airports, and DMV locations that were more organized and efficient than your store. The fact that customers are expected to stand in separate lines for flower, concentrates, edibles, and then yet another line just to pay is genuinely impressive in all the wrong ways. By the time I finished my purchase, I felt like I had completed a scavenger hunt rather than gone shopping. What's especially remarkable is that every other dispensary seems to have figured out how to sell multiple products in a single transaction. Apparently, Nirvana has chosen to boldly reject such modern innovations. The security experience deserves special recognition as well. Nothing says "welcome, valued customer" quite like being stared down by a security guard standing around with his hand hovering near his firearm for an entire visit. It's hard to decide whether the atmosphere is more reminiscent of a dispensary, a prison yard, or a low-budget action movie. The overall vibe of the store is one of complete distrust toward the very people keeping the business open. Customers aren't treated like customers--they're treated like inconveniences that need to be processed through a series of checkpoints. What should have been a quick stop turned into a frustrating, time-consuming experience that left me wondering why anyone would choose to shop here more than once when there are countless alternatives that manage to provide better service, better organization, and a far more welcoming environment. If your goal is to maximize customer frustration while minimizing convenience, then I can confidently say mission accomplished. I sincerely hope management spends a day visiting literally any competing dispensary to see how a retail operation is supposed to function. Disappointed but not surprised, One pissed pot head

Nice staff decent prices open late. Great…read moreselection.............. ............ That's all

They have a huge selection of everything and the staff is very nice…read more I'm supposed to leave more in order to get my remark Mark posted so blah blah blah blah blah

I was looking for a local E-Cigarette shop to purchase eliquid for Vaping. I found SmokeStop Vapor…read moreonline and gave them a call to find out their hours of operation Gary, the owner answered the phone. Because I was on a short time schedule for the next day and Gary actually opened an hour early so I could purchase a small supply of eliquid. That is service that you do not see very often these day. I would highly recommend shopping with SmokeStop Vapor for your Vaping needs. BTW, I have not smoked tabaco in over a week. Thanks Gary!

It's pretty discouraging when you hit the "call now" button and you hear "your call cannot be…read morecompleted as dialed." Just leaving this as a heads-up to the owner, as I'm sure he receives some notice of his reviews - I hope he does, anyway....if you are still open and operating, your phone number does not go through.

I always feel welcome, heard and seen when I go to get medicine to stimulate appetite. I can't…read moretaste or smell (concussion) so getting the correct strain is very important and I have experienced some great results at this location! Thank you green2go!

I have spent countless dollars at this dispensary. Even while I get treated like crap 9/10 and the…read morerude people make money off of me. It's not just with one worker but it's especially Yuli. She's rude, has no customer service skills to speak of and today I draw the line with my problem being met with unprofessionalism. Yes Yuli, always something Yuli, when you're involved and when it's at this location but only under those circumstances! Trinity is a breath of fresh air but after today I won't be coming back! Always something? Remind us all, what is your purpose of providing the cannabis for again??? Oh right, mood improving qualities is included in that. Only here in the Tricities can a fucking dispensary have such a low quality experience.

Super friendly and very clean! Prices were very reasonable! Owner was very nice! It looks shady…read morebut it's not!

Did a quick walk in to get a vape /geek bar and the flavor taste like money, the two girls mina and…read moreTrin did a great job helping me choose a really good one , I'm definitely gonna recommend this place and come back for my next purchases! Thank you ladies!!!!